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Canon network camera VBH43 User Manual

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    							Troubleshooting
    6
    71
    Error Messages
    MessageDescription
    Firmware upgrade completed  unsuccessfully. The cameras 
    firmware might be corrupted. If you cannot access the camera 
    after waiting about 30 minutes, please contact the product support. Even though about 30 minutes have passed, the restart for the 
    firmware upgrade procedure did not finish. If you cannot access 
    the camera even after the time displayed in the message has 
    passed, check whether the camera 
    is connected to the network 
    properly, and then contact the customer support center.
    Failed to save the camera specification file. The length of the specified folder and file exceeds 260 characters. 
    Make sure the length of the folder and file does not exceed 260 
    characters.
    Failed to load camera specification file.  The format of the camera specification  file is incorrect. Check 
    the descriptions in the  camera specification file.
     The length of the specified folder and file exceeds 260  characters. Make sure the length of the folder and file does not 
    exceed 260 characters.
    Failed to change the camera settings. This message is displayed when camera settings could not be 
    changed. Check the connection with the camera.
    Cannot start because one of the following tools is running:
     Firmware Upgrade Tool
     Backup Tool
     Restore Tool
     Memory Card Unmount Tool An attempt was made to launch this tool while another tool with a 
    function equivalent to one of the functions of this tool is running 
    (Firmware Upgrade Tool, Backup Tool, Restore Tool, or Memory 
    Card Unmount Tool). Close the other tool and then try launching 
    this tool again.
    When using H.264(2) and selecting the maximum video size, set 
    the frame rate for both H.264(1) and (2) to 15 fps or lower. A setting combination that cannot be used has been set. Check the 
    details of the message and adjust the settings.
    If the frame rate is 1 fps, the I frame interval cannot be set to 0.5 
    seconds.
    Cannot be set because H.264 in [ADSR] is used.
    When using Video Record (upload/memory card) with H.264, set 
    the bit rate to 3072 kbps or lower.
    When using Video Record (upload/memory card) with H.264, set 
    the I frame interval to 1.5 seconds or less.
    Auto-setting of the NTP server  is enabled in [Date and Time].
    Either DHCP or DHCPv6 is not enabled in [Network].
    Select [Camera] and change the Day/Night mode to “Day Mode” or 
    “Night Mode”.
    “Day/Night” cannot be set to “Auto”, because “Switch Day/Night” is 
    set in [Event].
    The specified path is too long:
     When downloading logs, length of the specified folder and file is 
    more than 260 characters. Make sure to keep the length of the 
    folder and file less than 260 characters.
    Failed to save the log files of one or more cameras. Check the 
    camera list. Some camera(s) failed when completing log download (when 
    download has been executed with 
    multiple cameras, the message 
    is displayed if any of them fa il). Check the connection with the 
    camera.
    Application could not be started (tool name). Failed to start the tool selected in the [Tools] menu. Check the 
    connection to the camera.
    Only the camera angle setting tool wi ll start, but you will not be able 
    to set angles. Check the connection and retry operation.
    Camera cannot be detected.
    Please confirm network setting s and restart the tool.
    IPv6 must be enabled when configuring the camera’s network. This is a message displayed when cameras with duplicated IPv4 
    address are detected in an IPv6
    -disabled network environment. 
    Enable IPv6 for both the camera and computer, restart the tool, 
    then click   again.
    Does not match the encryption password used at backup. The  encryption password specified upon restoration is different 
    from the one set at backup time. Make sure the encryption 
    password is correct. 
    						
    							72
    Before contacting the dealer or customer support center, check the following troubleshooting items.
    If a message is displayed, check the details of the message  and corresponding countermeasure in “Lists of Messages” on 
    page 68.
    Troubleshooting
    ProblemSolution
    Camera Management Tool cannot be launched.  The [Windows  Firewall] function may be turned on. This tool 
    needs to be registered as a trusted program. For details on the 
    firewall settings, please refer to  the camera’s “Operation Guide”.
     If an attempt was made to launch this tool while another tool with  a function equivalent to one of the functions of this tool is running 
    (Firmware Upgrade Tool, Backup  Tool, Restore Tool, or Memory 
    Card Unmount Tool), close the other tool.
     If this tool is already running,  another instance of this tool cannot 
    be launched.
    A camera cannot be detected.  Check the connection with the camera. If the camera is 
    successfully connected, turn the power of the camera off and 
    then back on.
     If a camera in the same network segment is not detected, click 
     again.
     A camera that does not exist on the same network segment  cannot be detected. Add the camera manually (P. 46).
     Cameras with a different IPv4  address network segment can be 
    detected within the same router if  an IPv6 link local address is 
    assigned for both the camera and the computer. To assign an 
    IPv6 link local address, the IPv6 settings must be enabled on 
    both the camera and the computer.
    When enabling the IPv6 settings on  the computer, enable IPv6 in 
    the network settings of Windows, and then restart this tool.
     An unsupported camera cannot be detected (P. 11).
    The Admin Tools, Setting Page, or  Viewer for the selected camera 
    cannot be launched.  Check whether the camera certificate is installed or not.
     When using Internet Explorer 9 
    or greater, add the camera as a 
    trusted site (P. 33).
    Authentication with the camera failed.  If the administrator password is changed, the administrator 
    information needs to be set for each camera (P. 24).
    The camera is not displayed in the camera list.  If a detected camera is deleted from the cam era list, it will not be 
    displayed in the camera list even if the connection with that 
    camera is successful. Perform a camera search by clicking   
    to display it again.
    Software update, setting backup, or setting restore terminated 
    abnormally, and [Connection Status] does not recover from [Not 
    connectable].  Restart the camera (P. 64). 
    						
    							73
    6
    Troubleshooting
    A
    Admin Required ................................................. 20
    Admin Tools  ....................................................... 35
    Administrator Account  ................................. 18 , 29
    Administrator Name  ..................................... 18 , 29
    Administrator Password  ............................... 18, 29
    Advanced Camera Settings  ............................... 50
    Load from a camera  .................................... 50
    Load from a file  ............................................ 52
    Save to a camera  ........................................ 50
    Save to a file  ................................................ 51
    Authentication Information  ................................. 25
    B
    Back Up Setting Values ..................................... 59
    Basic Camera Settings Admin Account  ............................................ 29
    Camera  ........................................................ 31
    Date and Time  ............................................. 30
    Network  ....................................................... 27
    Video  ........................................................... 32
    Basic Settings  .................................................... 26
    C
    Camera .............................................................. 31
    Add  .............................................................. 17
    Basic Settings  .............................................. 26
    Checking Status  .......................................... 19
    Detect a Single Camera  .............................. 46
    Detect Multiple Cameras  ............................. 47
    Removing from a Camera List  ..................... 23
    Restart  ......................................................... 64
    Restore the Camera to the Initial Settings  ... 65
    Search  ......................................................... 16
    Camera Angle Setting Tool  ................................ 35
    Camera List  ............................................ 15 , 19, 21
    Items to Display  ........................................... 22
    Search in the Camera List  ........................... 21
    Camera Specification File  .................................. 37
    Configuration  ............................................... 40
    Drag and drop the camera specification file  43
    Import When This Tool Starts  ...................... 43
    Load from a file  ............................................ 43
    Save Using the Menu  .................................. 39
    Save When Exiting the Tool  ......................... 38
    Common Authentication Information  .................. 24
    Component names  ............................................. 14
    D
    Date and Time .................................................... 30
    Displaying Thumbnails  ....................................... 20
    Downloading Logs  ............................................. 66
    E
    Edit
    Advanced Camera Settings  ........................ 52
    Camera Specification File  ............................ 40
    Encryption Password  ................................... 60,  62
    Environmental Settings  ...................................... 43
    F
    Filter ................................................................... 21
    I
    Installation  .......................................................... 12
    IPv4 address  ...................................................... 27
    Specify Range  ............................................. 28
    Specify Wildcard  ......................................... 28
    L
    Launching .......................................................... 14
    M
    Memory Card Operations  ................................... 63
    Messages Error Messages  ........................................... 71
    Warning Messages  ...................................... 68
    Mount  ................................................................. 63
    N
    Network  .............................................................. 27
    R
    Restart ................................................................ 64
    Restore the Camera to the Initial Settings  .......... 65
    Restoring Settings  .............................................. 61
    S
    Search in the Camera List  .................................. 21
    Setting File  ......................................................... 48
    Index 
    						
    							74
    Setting Page ....................................................... 33
    Specify Range  .................................................... 28
    Specify Wildcard  ................................................ 28
    SSL/Port Number  ............................................... 20
    Supported Cameras  ........................................... 11
    System Requirements  ........................................ 11
    T
    Toolbar ............................................................... 14
    Tools  ................................................................... 35
    Trusted Site  ........................................................ 33
    U
    Unmount ............................................................. 63
    Update the Firmware  ......................................... 56
    Update the Mobile Camera Viewer  .................... 58
    Update the Software  .......................................... 56
    V
    Video .................................................................. 32
    Viewer  ................................................................ 34 
    						
    							BIE-7050-003© CANON INC. 2016 
    						
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