Canon printer PIXMA MG6620 User Manual

							Problems with Printing
Printing Does Not Start
Paper Jams
Paper Does Not Feed Properly/"No Paper" Error Occurs
Cannot Print Properly with Automatic Duplex Printing
Copying/Printing Stops Before It Is Completed
791 
						

							Printing Does Not Start
Check1 Make sure that the power plug is securely plugged in, then press the  ON button
to turn the machine on.
While the  POWER lamp is flashing, the machine is initializing. Wait until the  POWER lamp stops flashing and
remains lit.
Note
•
When printing large data such as a photo or graphics, it may take longer to start printing. While the
POWER  lamp is flashing, the computer is processing data and sending it to the machine. Wait until printing
starts.
Check2  Make sure that the machine is connected to your computer properly.
When the machine is connected to your computer with a USB cable, make sure that the USB cable is securely plugged in to the machine and the computer, then check the followings:
•
If you are using a relay device such as a USB hub, disconnect it, connect the machine directly to the
computer, and try printing again. If printing starts normally, there is a problem with the relay device. Consult
the reseller of the relay device for details.
•
There could also be a problem with the USB cable. Replace the USB cable and try printing again.
When you use the machine over LAN, make sure that the machine is set up to be used over network correctly.
Check3  Is the access point mode enabled?
When you print using a mode other than the access point mode, disable the access point mode in advance.
Check4  Make sure that the paper output tray is open.
Check5 Are the paper settings identical with those registered to the cassette?
When the paper settings are not identical with those registered to the cassette, an error message is displayed. Resolve the error according to the instructions on the touch screen.
Paper Setting for Printing
Note
•
You can disable the message which prevents misprinting.
•
To change the setting using the operation panel:
Cassette settings
•
To change the setting using the printer driver:
Changing the Printer Operation Mode
Check6  If you are printing from the computer and there are any unnecessary print jobs,
delete them.
Deleting the Undesired Print Job
Check7  Make sure that your machine's name is selected in the Print dialog box.
The machine will not print properly if you are using a printer driver for a different printer.
792 
						

							Make sure that "Canon XXX series Printer" (where "XXX" is your machine's name) is selected in the Print dialogbox.
Note
•
To make the machine the one selected by default, select  Set as Default Printer.
Check8
 Configure the printer port appropriately.
Make sure that the printer port is configured appropriately.
1.
Log on as a user account with administrator privilege.
2.
Select items as shown below.
•
In Windows 8.1 or Windows 8, select  Control Panel from the Settings charm on  Desktop > Hardware
and Sound  > Devices and Printers .
•
In Windows 7, select Devices and Printers  from the Start menu.
•
In Windows Vista, select the  Start menu >  Control Panel  > Hardware and Sound  > Printers .
•
In Windows XP, select the  Start menu >  Control Panel  > Printers and Other Hardware  > Printers
and Faxes .
3.
Open the properties of the printer driver for the machine.
•
In Windows 8.1, Windows 8, or Windows 7, right-click the "Canon XXX series Printer" icon (where
"XXX" is your machine's name), then select  Printer properties.
•
In Windows Vista or Windows XP, right-click the "Canon XXX series Printer" icon (where "XXX" is your
machine's name), then select  Properties.
4.
Click the Ports tab to confirm the port settings.
Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX series Printer" appearing in the  Printer  column is selected for  Print to the following port(s) .
Note
•
When the machine is used over LAN, the port name of the machine is displayed as
"CNBJNP_xxxxxxxxxx". "xxxxxxxxxx" is the character string generated from the MAC address or a
character string specified by the user when setting up the machine.
•
If the setting is incorrect:
Reinstall the MP Drivers with the Setup CD-ROM or install them from our website.
•
Printing does not start even though the machine is connected to the computer using a USB cable and
the port named "USBnnn" is selected:
In Windows 8.1 or Windows 8, select  My Printer on the Start screen to start  My Printer. If My Printer
is not displayed on the  Start screen, select the  Search charm, then search for " My Printer".
Set the correct printer port on  Diagnose and Repair Printer . Follow the on-screen instructions to set
the correct printer port, then select your machine's name.
In Windows 7, Windows Vista, or Windows XP, click  Start and select  All programs , Canon Utilities ,
Canon My Printer , Canon My Printer , then select Diagnose and Repair Printer . Follow the on-
screen instructions to set the correct printer port, then select your machine's name.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our
website.
•
Printing does not start even though the port named "CNBJNP_xxxxxxxxxx" is selected when the machine is used over LAN:
793 
						

							Launch IJ Network Tool, and select "CNBJNP_xxxxxxxxxx" as you confirmed in step 4, then associate
the port with the printer using  Associate Port in the Settings  menu.
If the problem is not resolved, reinstall the MP Drivers with the Setup CD-ROM or install them from our
website.
Check9  Is the size of the print data extremely large?
Click  Print Options  on the Page Setup  sheet on the printer driver. Then, set  Prevention of Print Data Loss in
the displayed dialog to  On.
* When  On is selected for  Prevention of Print Data Loss , print quality may be reduced.
Check10
 Restart your computer if you are printing from the computer.
794 
						

							Paper JamsWhen paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action
described in the message.
Watch the movie
•
When a Support Code and a message are displayed on the computer screen:
•
When a Support Code and a message are displayed on the touch screen:
For details on how to remove the jammed paper, refer to Support Code List (When Paper Is Jammed) .
Note
•
You can confirm the actions against errors with Support Codes on your computer or on the touch
screen by searching a Support Code.
Click Here to Search
795 
						

							Paper Does Not Feed Properly/"No Paper" Error Occurs
Check1 Make sure that paper is loaded.
Loading Paper
Check2
 Make sure of the following when you load paper.
•
When loading two or more sheets of paper, flip through the paper before loading.
•
When loading two or more sheets of paper, align the edges of the sheets before loading.
•
When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load
limit.
However, proper feeding of paper may not be possible at this maximum capacity depending on the type of
paper or environmental conditions (either very high or low temperature and humidity). In such cases, reduce
the sheets of paper you load at a time to less than half of the paper load limit.
•
Always load the paper in portrait orientation, regardless of the printing orientation.
•
When you load the paper, load the paper with the print side facing DOWN and slide the paper guides to align with the both sides of the paper.
Loading Paper
•
When you load the paper, insert the paper stack until the leading edge touches the far end of the cassette.
Check3  Check to see if the paper you are printing on is not too thick or curled.
Media Types You Cannot Use
Check4  Make sure of the following when you load Hagakis or envelopes.
•
If a Hagaki is curled, it may not feed properly even though the paper stack does not exceed the paper load
limit.
Load Hagakis with a zip code column toward the far end of the cassette.
•
When printing on envelopes, refer to Loading Paper , and prepare the envelopes before printing.
Once you have prepared the envelopes, load them in portrait orientation. If the envelopes are placed in
landscape orientation, they will not feed properly.
Check5  Is the cassette set properly?
Push the cassette so that the 
 mark on the cassette aligns with the  mark on the machine.
Check6  Confirm that the media type and the paper size settings correspond with the
loaded paper.
Check7  If multiple sheets of plain paper is fed from the machine, select the setting for
preventing double-feed of plain paper.
796 
						

							If multiple sheets of plain paper is fed from the machine, select the setting for preventing double-feed of plain
paper using the operation panel or your computer.
* After printing is finished, disable the setting for preventing double-feed of plain paper; otherwise, the setting is
applied from the next time.•
To set by using the operation panel
Press the  HOME button, select  Setup, Device settings , and Print settings  in this order, and then set
Prevent paper double-feed  to ON .
Changing the Machine Settings Using the Operation Panel
•
To set by using your computer
Open the printer driver setup window, and in  Custom Settings in the Maintenance  sheet, select the
Prevent paper double-feed  check box, and then click OK.
To open the printer driver setup window, see 
How to Open the Printer Driver Setup Window .
Note
•
Printing speed will be reduced if Prevent paper double-feed function is enabled.
Check8
 Clean the paper feed roller.
Cleaning the Paper Feed Roller
Note
•
Cleaning the paper feed roller will wear the roller, so perform this procedure only when necessary.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
797 
						

							Cannot Print Properly with Automatic Duplex Printing
Check1 Is the setting for automatic duplex printing selected?
Make sure that the  Duplex Printing and Automatic  check boxes are selected on the  Page Setup sheet in the
printer driver setup window.
Duplex Printing
Check2  Make sure that the actual size of the paper is suitable for automatic duplex
printing.
The sizes of media suitable for automatic duplex printing are A4 and Letter.
Load paper of suitable size, then tap  OK on the touch screen.
Check3
 Make sure that the paper size setting is correct.
Make sure that the paper size setting matches the actual size of the paper with a size suitable for automatic
duplex printing.
First, check the paper size setting in the application software you are printing from. Then, check the  Page Size setting on the  Page Setup sheet in the printer driver setup window.
Note
•
Duplex printing may not be available depending on the version of the application software.
Check4
 Make sure that the media type setting is correct.
Make sure that the media type setting matches the actual size of the paper with a size suitable for automatic duplex printing.
Make sure that the type of loaded paper is suitable for automatic duplex printing on the  Main sheet in the printer
driver setup window.
Note
•
To switch to manual duplex printing, follow the procedure below.
Open the printer driver setup window, clear the  Automatic check box on the  Page Setup sheet, and
reprint.
When performing manual duplex printing, note the following.
•
If you are printing three or more pages of a document with manual duplex printing, one side of all
sheets of paper will be printed first. Turn over the paper and reload the paper in the machine, and
then the reverse side of all sheets of paper will be printed. Be careful not to change the order of
paper in the stack.
•
The procedure for reversing the paper varies depending on the staple side and printing orientation. Follow the on-screen instructions.
798 
						

							Copying/Printing Stops Before It Is Completed
Check1 Is the paper loaded?
Make sure that paper is loaded.
If the machine has run out of paper, load paper.
Check2  Do the printing documents have lots of photographs or illustrations?
As printing large data such as photos or graphics takes time for the machine and the computer to process, the machine may appear to have stopped operating.
In addition, when printing data that uses a large amount of ink continuously on plain paper, the machine maypause temporarily. In either case, wait until the process is complete.
Note
•
If you are printing a document with a large printing area or printing multiple copies of a document, printing may pause to allow the ink to dry.
Check3  Has the machine been printing continuously for a long period?
If the machine has been printing continuously for a long time, the print head or other parts around it may overheat. The machine may stop printing at a line break for a period of time and then resume printing.
In this case, wait for a while without operation. If the printing still does not resume, interrupt your print session at
a convenient time and turn the machine off for at least 15 minutes.
Caution
•
The print head and the surrounding area can become extremely hot inside the machine. Never touch the print head or nearby components.
799 
						

							Problems with Printing Quality
Print Results Not Satisfactory
Ink Is Not Ejected
800