Comdial Impression Speakerphone And Monitor Telephone System Reference Guide

							3.3 Calling A Busy Station(Executive Override)
If your telephone has this feature, you can break into a conversation at
another station.
·When you make an ITCM call and hear a busy signal:
—dialS03(several short tone bursts will be heard by all parties),
— join in-progress call.
·When you make an ITCM call to a station that is in the do not
disturb mode:
—dialS03,
— speak your announcement (if in voice-first mode) or hear
ring-back tone (if in the tone first mode).
3.4 Camping At Another Station
And Waiting For An Automatic Callback
If the intercom station you have called is busy, is in the Do Not Disturb
mode, or rings with no answer, you can have the system ring your
telephone when the called station becomes idle (if it was busy) or when
the station becomes active (if it was in Do Not Disturb mode or rang
with no answer before).
·To initiate an automatic callback,
—dialS6when you hear a busy signal or DND tone, or receive
no answer,
— hang up.
NOTE: If you make a voice announce call and receive no answer at
the called station, pressITCMbefore dialingS6inorderto
set an automatic callback condition at that station.
Your telephone will ring with five short ring bursts when the telephone
you called becomes idle or active. After you lift the handset, the
telephone you called will ring. If you don’t lift the handset, the callback
is canceled.
·To cancel automatic callback before it rings,
— pressITCM # 6,
— hang up.
Making Calls
Impression Telephone System Users Guide – 15 
						

							3.5 Camping At Another Station
And Waiting For An Answer(Call Waiting)
You can send a call waiting tone to a busy station and wait for an answer.
·To activate call waiting,
— make intercom call and hear busy signal,
—dialS01(called party will hear tone),
— remain on line, waiting for called party to respond.
·To cancel call waiting,
— hanguphandset.
·To answer call waiting if you receive a call waiting tone while on
a call,
— hear short tone burst in receiver,
— either place call on hold or complete present call and hang up
(waiting call will begin ringing),
— lift handset to answer.
3.6 Making An Automatic Dialing Call(Autodial)
Automatic Dialing is one- or two-button dialing using programmable
buttons other than keypad buttons.
·To automatically dial numbers,
— press button programmed for desired number.
·If button is programmed on second level (under DSS button),
— pressHOLDand then press DSS button.
Making Calls
16 – Impression Telephone System Users Guide 
						

							3.7 Making An Automatic Redial Call(Auto-Redial)
If the last number you have called is busy or is not answering, use this
feature. Once activated, it automatically redials the number once a
minute for 10 minutes.
·To activate automatic redial,
— press button programmed for that purpose (one you have
labeled “auto-redial”).
— number will be dialed once a minute for 10 minutes; when
party answers, lift the handset.
If called number is still busy after 10 automatic dialing attempts by the
system,
·Automatic Redialing (continued)
— press auto-redial button to begin redial cycle immediately
(ITCM light flashes).
·To cancel automatic redial,
— press auto-redial button,
— lift and replace handset,
-OR-
— press any station key (ITCM light goes out).
NOTE: Using your telephone to make a call cancels auto-redial.
Making Calls
Impression Telephone System Users Guide – 17 
						

							3.8 Making A Speed Dial Call
Speed dialing is autodialing using the keypad buttons.
Stationnumbers are personal numbers (for example, business associates,
travel agencies, and so forth) that are used only by you.
Systemnumbers are public numbers (for example, the corporate office,
the company lawyer, and so forth) that may be accessed from every
station.
Make sure you have a list of the system speed dial numbers.
·To speed dial station numbers if on-hook,
— dial the keypad number(0through9)you have programmed
into your telephone.
·To speed dial station numbers if off-hook and on a line,
— pressHOLD,
— press the keypad digit(0through9).
·To speed dial system numbers if on-hook,
— pressS,
— dial the memory location numbers(01through99)the
attendant or installer has programmed into the system.
·To speed dial system numbers if off-hook and on a line,
— pressHOLD,
—dialSplus the memory location digits(01through99).
Making Calls
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							3.9 Redialng A Saved Number
The system saves the first 16 digits of the last manually dialed number in
its memory so that you can redial it later., however, subsequent dialing
activity overwrites any number the system has temporarily saved. If you
wish, you can permanently store one 16-digit number at a time for later
redial. There must exist an installer-programmed SAVED NUMBER
REDIAL button on your speakerphone for this purpose.
·To save the number,
— press button preprogrammed for this purpose. The saved
number remains stored until a new number is stored in its
place.
·To dial a saved number,
— lift handset,
— pressHOLD,
— press preprogrammed button.
NOTE: You can store only one 16-digit number at a time.
3.10 Redialing The Last Number Dialed
·To automatically redial the last number dialed,
— press#(if on a line listening to dial tone,
pressHOLD,thenpress#),
— listen for ringing or busy tone.
— Ringing tone: when party answers, pick up handset.
— Busy tone: pressSPKRto disconnect.
Making Calls
Impression Telephone System Users Guide – 19 
						

							3.11 Selecting A Line Group
Some systems have telephone lines arranged into line groups that are
made available at the telephone instead of individual lines.  Your system
administrator can tell you how your system is arranged. When line
groups are available, you may access them for outside calling instead of
pressing a line button to select a line for use.
·If your system has line groups,
— pressITCM,
— dial line group access code:
9= line group 1
-OR—
81= line group 2
82= line group 3
83= line group 4
— listen for dial tone,
— dial number.
Making Calls
20 – Impression Telephone System Users Guide 
						

							3.12 Voice Announcing To A Busy Station
(Subdued Off-Hook Voice Announce—SOHVA)
·To make a voice announcement to another station that is
off-hook and busy on a call,
— make intercom call,
— hear several quick tone bursts for a SOHVA,
— make announcement (if you hear a busy tone, this means the
station is on the speakerphone or has enabled the Voice
Announce Block feature and you cannot make an
announcement; the person you are calling will, however, hear
a ring from his telephone),
— wait on line for reply.
You can program a SOHVA button on your telephone. It will allow you
to decide whether to deliver a SOHVA message or hang up when you
hear an intercom busy tone
·Make a SOHVA call using the SOHVA button as follows:
— make intercom call and hear busy tone,
— decide whether to interrupt or not,
— pressSOHVAbutton and hear several quick ring bursts,
— make announcement (if you continue to hear a busy tone, this
means the station is on the speakerphone or has Voice
Announce Block enabled and you cannot make an
announcement; the person you are calling will, however, hear
a ring from his telephone),
— wait on line for reply.
NOTE: The caller cannot control how the announcement is received.
This depends upon the equipment used and class-of-service
programming.
Making Calls
Impression Telephone System Users Guide – 21 
						

							3.13 Waiting For A Line(Queuing)
If all the lines in the group are busy, you can place your station in a
queue to await an idle line
·To queue for an idle line:
— pressITCM,
— dial the line group access code(9,81,82,83),
— hear busy tone,
—dialS8and hang up. When line group is free, your telephone
will sound five short ring bursts:
— when you hear the ring bursts, lift handset, hear dial tone, and
place call.
·To cancel queuing,
— pressITCM,
—dial#8and hang up.
·To queue for a line that appears on your telephone
— pressHOLD,
— press line button,
— hear short ring through speaker. When line is free, your
telephone will sound five short ring bursts.
Making Calls
22 – Impression Telephone System Users Guide 
						

							Holding Calls
4.1 Holding A Call
·To place a call on hold,
— pressHOLD.
·To retrieve a held call,
— press line button with flashing light,
-OR-
— pressTAPif station does not have line appearance
of the held call.
4.2 Using Exclusive Hold
This means that only you can retrieve the held call on your telephone.
·To place a call on exclusive hold,
— pressHOLDtwice.
·To retrieve a call from exclusive hold,
— press line button with flashing light,
-OR-
— pressTAPif station does not have line appearance
of the held call.
4.3 Using The Hold Recall Feature
After a preprogrammed length of time, a call placed on hold will
automatically ring back to the telephone that placed it on hold.
If the call is on exclusive hold, it will revert to manual hold after the hold
recall time period. The call can then be retrieved by anyone with that line
appearance.
4
Holding Calls
Impression Telephone System Users Guide – 23 
						

							4.4 Using Call Park(parking a call to an orbit)
·To park a call in one of nine orbits,
— while on line, pressITCMS,
— dial a park orbit code (91 through 99).
·To retrieve a parked call,
— from any station, pressITCM #,
— dial the same park orbit code.
4.5 Using Direct Hold
(parking a call to a station)
·To place a call on hold at another telephone (directed hold),
— while on line, pressITCM(this places the outside
call on hold),
—dialS90plus the extension number of the
station receiving the call.
·To cancel a direct hold call from station that placed call on hold,
— pressITCM,
—dialS4plus extension number of the station holding the call
(this reconnects you to the outside line).
·To retrieve a direct hold call from another extension,
— pressITCM,
—dial#90.
Holding Calls
24 – Impression Telephone System Users Guide