Inter-Tel Imx/Gmx 256 Installation And Field Maintenance Manual

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCEFEATURESIssue 1, November 1994Private 
Co Call
Queue Request
Queue Request Cancel369
6
376
LF~NWi?ld
Allows station users to invoke call privacy on an outside
call when privacy release is enabled system wide.Requests an automatic callback when a busy trunk
or station becomes available. The cancel code removes
a queue request. 
(Keysets and ESLSs use the QUE key)Redial
Reverse Transfer (Call Pick-Up)3804Redials the last outside telephone number dialed or
saved at the station (up to 48 digits). Also used to save
numbers at 
keysets programmed for last number saved.
(Keysets and ESLSs use the REDIAL key, SLIs use the
REDL key)
Picks up a call ringing or holding at another station. Also
used for the Croup Call Pick-Up feature to pick up callsthat are ringing at a hunt group pilot number or hunt
group station.
Ring Intercom Always
Ring Intercom Always Cancel
Ring Intercom Always 
WOff
Software Version Number385
Station Exchange303
Station Speed Dial382
Station Speed Dial Programming383
System 
Speed Dial381
Transfer CO Call
Transfer Intercom Call
Transfer to Hold367
368
377
345
346
347Programs the station to always place private 
(non-
hand&e) intercom calls. The cancel code allows the
station to again place handsfree calls. The on/off feature
code can be used to toggle the feature on or off, and it can
be assigned to a single feature key.
(Can be entered by a Voice Computer DliUF single-line
port only) If MMF feedback and extended DTMF tones
are enabled, this generates a fourdigit 
DTMP code that
indicates the last four digits of the software part number.
It is used by voice processing software to ensure that the
system software is compatible with the voice processing
features.
Allows a station user to perform an exchange between
two station circuits by swapping their extension num-
bers. All database and station programming follows the
extension numbers. A password is required when this
feature is used.
Dials/programs one of the 10 station speed-dial phonenumbers when followed by a location code (O-9).
(Keysets have IC/CQ Speed-Dial [SD] keys, ESLSs
have PGM STN and STN SPD keys, SLIs have STN SPD
key)
Dials one of the 400 system or tenant-specific speed-dial
telephone numbers when followed by a location code
(000-399). Also used for reviewing system or 
tenant-
specific speeddial numbers at stations and for program-
ming speed-dial numbers at the designated 
keyset. (Dig-
ital 
keysets, IMX 12/24-line keysets, 24line DVKs, andI
ESLSs have SYS SPD key)
Transfers an outside call to another station or to an out-
side telephone number. 
(Keysets use XFR key)
Transfers an intercom 
callto another station or to an out-
side telephone number.
Transfers a call to another station and places it on indi-
vidual hold so that it does not ring or send call waiting
signals while holding (but will ring at the station when
recalling).Page 4-7 
						

							FEATURESlNTER-TELPRACTIcE!?Issue 1, November 1994IMX/GMX 256 INSTALLATION & MAINTENANCE
F.KEYSET-ONLY FEATURE CODES,* ;>3
2.8The following pages list the keyset-only feature codes. Most ofthem can be used at any keys& station; however,
some codes require a display and some require a Data Port Module.IDigital, AIM, DVK 
Keyset -394Sets the volume levels on the audio interface module of
Default Volumethe digital, 
AIM, and DVK keysets to the database-
defined default values.
Automatic Intercom 
Access362
Automatic Intercom Access Cancel363
Automatic Intercom Access On/Off364Allows the keyset user to determine how ringing
intercom calls will be answered: simply by lifting the
handset (automatic access), or by lifting the handset and
pressing the IC key. The on/off feature code can be usedto toggle the feature on or off and it can be assigned
to a single feature key.
Automatic Trunk Access360
Automatic Trunk Access Cancel361
Automatic Trunk Access On/Off374Allows the 
keyset user to determine how ringing
outside calls will be answered: simply by lifting the
handset (automatic access), or by lifting the handset andpressing a call key, individual trunk key or the
ANSWER key. The on/off feature code can be used to
toggle the feature on or off and it can be assigned to a
single feature key.
Background Music On/Off
BargeCall Splitting 
(Keyset)
Data
Data Port Monitor
Date and Time Display
Do-Not-Disturb Override
Handsfree Disable
Handsfiee Enable
Handsfree On/Off313
397
338
340
341
300
373
310
311
319Turns on and off background music heard through the
keyset speaker. (MUSIC key)
Connects the 
keyset user to an ongoing call at the called
station, if the Barge option is enabled.
When transferring a call, the 
keyset user can toggle be-
tween the call being transferred and the called party by
entering this code.
Allows operation of a data device attached to a 
keyset
with an installed Data Port Module. Requires a Data PortModule and a modem- equipped data device. (DATA
key)
Permits the 
keyset user to lift the handset and monitor a
data transmission when the data port is in use, without
affecting the transmission. Requires a Data Port Module
and a modem-equipped data device.
Displays the system date and time, user name, and ex-
tension number during a call or when other displays are
shown.If enabled in the database, allows the 
keyset user to
break through another station’s do-not-disturb mode toplace an intercom call to the station that is in
do-not-disturb.Disables/enables the 
keyset’s handsfree intercom
answering. Incoming intercom calls ring as private
calls if 
handsfree answering is disabled. The on/off
feature code can be used to toggle the feature on or off,
and it can be assigned to a single feature key.
Page 4-8 
						

							INTER-TELPRACTICESFEATURES
JMX/GMX 256 INSTALLATION & MAINTENANCEIssue 1, November 1994
Headset Enable
315
Headset Disable
316
Headset Mode On/Off
317The enable code signals the system that a headset has
been connected to the 
keyset. The disable code returns
the 
keyset to normal operation. The on/off feature code
canbeusedtotogglethefeatureonoroff,anditcanbe
assigned to a single feature key.Hold
- System33sPlaces an outside call on system hold. It can be picked up
directly at any 
keyset that has an individual trunk key forthat trunk or by the station that placed it on hold (by
pressing the flashing call or individual trunk key). The
hold flash can only be seen at other stations if they have
an individual trunk key for that truuk. (Cannot be used
on intercom calls. 
Ifused on cotierence calls, the system
places the parties on individual hold.)
Microphone Mute On/Off314Turns the microphone on or off during a call. If off
(muted), the keyset user can hear the other party, but the
party cannot hear the 
keyset user. (MUTE key)
Page Remove332
Replace333
Page Remove/Replace On/Off334Redial Mode
- Last Number Dialed320Redial Mode
- Last Number Saved321Release
339
Reminder Message
Reminder Message Cancel305
306
Ring Tone Selection
328
Speakerphone On/Off312
Station Monitoring396
System Directory 
- Intercom
System Directory 
- Outside308
System Feature Directory309 307Halts pages through the 
keyset speaker or allows Page
them to be received again. The on/off feature can be used
to toggle the feature on or off, and it can be used to assign
the feature to a single feature key.Programs the 
keyset redial mode to store either the
last outside telephone number dialed or the last outside
telephone number saved.
If on a speakerphone call (intercom or outside), entering
this feature code disconnects the call and returns the
keyset to the idle state. Ifusing the handset, entering this
code disconnects the call and returns the 
keyset to dial
tone.
The 
keyset user can set reminder messages that signal
the station at specific times. Or, the user can cancel all
reminder messages for the station.
Selects the type of ringing alert tone that will be heard
from the 
keyset.
Turns the 
keyset speakerphone on or off for on-hook
dialing, conversation, and monitoring. (SPKR key)
Allows a designated hunt group supervisor to monitor a
station-to-outside call of anyone in the associated hunt
group.
Allows display 
keyset users to search for system exten-
sion numbers and user names. The number can then be
dialed, if desired.
Allows display 
keyset users to search for system and/ortenant specific speed-dial numbers and names. The
number can then be dialed, if desired.
This feature code is entered when an Executive 
Keysetuser Presses the OTHER 
FE&IUUBmenu key. It
displays a list of features that can then be selected by
pressing the associated menu keys.
IPage 4-9 
						

							FEATURES
Issue 1, November 1994INTER-TELPRACTICES
IhEUGMX256INsZ4UATION & MAINTENANCE
G. AlTENDANTFEATCJRE CODES
2.9The following feature codes may be used only at designated attendant stations. Non-attendant station users bear
reorder tones if they attempt to use these feature codes.
-.” 3
2
Cancel All DND Requests
Cancel All Station FWD RequestsCancel All Station 
DNDE’WD
Requests012Cancels Do-Not-Disturb and/or Call Forwarding feature
013for all stations or individual stations that are served by
014that attendant, depending on the feature code used.
Cancel Station DND Request015
Cancel Station FWD Request016
Cancel Station 
DND/FWD Request
017
Clear System Alarm019
Database 
Programmiug Enable029Cancels a system alarm display.Allows the weekly toll limit information to be pro-
grammed in the database.
Feature Directory009
Night Ring On/Off010
Paging Speaker Music On/Off
018
Program Station Data
022
Program System DND Messages024
Program System Reminder
Messages
Program System 
Speed Dial023
020
I
Remote Hunt Croup Replace032
Remote Hunt Group Remove033
Set Time of Day021SMDA
025
Trunk Maintenance
027
Remove All Trunks FromMaintenance028This feature code is entered when an Executive 
Keysetuser presses the 
ADMIN FEKHHESmenu key. It
displays a list of features that can then be selected by
pressing the associated menu keys.
Places system or tenant group in night mode or cancels
nightmode.Whileinnightmode,thenighttoll andtrunk
restriction lists are used.
(primary Atrendan~ OnZy) Turns background music on
or off to the external paging speaker(s). After the code is
entered, the desired zone is indicated by entering a port
number (l-9) or 0 to turn off all ports.
NOTE: To help avoid confusion between zone and port
numbers, program external port 1 into zone 1, external
port 2 into zones 2, etc.
Reprograms specific station data, including user name,
tenant group and department, and serving attendant.
Reprograms up to 19 of the 20 system do-not-disturb
messages.Reprograms any or all of the 20 system reminder
messages.
Rograms system-wide or tenant-specific speed-dial
numbers when followed by location codes (009-399).
(Also accessed by the SYS SPD key 
- feature code
381.)
Removes a station 
from its assigned hunt group(s) or
places it in the hunt group(s) again.
Rograms system time, date, and day of week.
Generates a station message detail accounting (SMDA)
report.
Removes a trunk from operation to allow service person-
nel to test and perform maintenance on the trunk. Canalso be used to place the trunk back in service if the
attendant has an individual trunk key for that trunk.Returns all trunks to operation that have been
removed using the Trunk Maintenance feature.
\,
,,d
Page 4-10 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCE
H. EXTENSIONNUMBERS
2.10Extension numbers are recognized as feature codes by the system. When the system is iu the default state, the
extension numbers are assigned as follows:
Attendant
stations
Hunt groups
Modems:
Bell 202 (300 baud)
Bell 202 (1200 baud)
CCl’IT (300 baud)
CCI’IT (1200 baud)0
100-227231-250
270
271
272
273Page 4-11 
						

							EFember1994INTEB-~PBACTICESIMX/GMX 256 BWJALLATION & MAINTENANCE
3. SYSTEM ORGANIZATION
3.1The 256 System is designed to allow organization
of the stations into tenant groups and hunt groups for
easier call processing and record keeping.A. 
FLEXIBLEATTENDANTARRANGEMENTS
3.2Attendants provide the following services for the
stations they serve:
Accessed by dialing 
“0”
Central operators for incoming calls (if
programmed for ring in)
Message centers (if programmed)
Recall stations for unanswered calls (day mode)
Clear displayed system alarms
Able to cancel Do-Not-Disturb and/or Call
Forwarding for the stations they 
seme
Program specific station information
Program system do-not-disturb messages
Program system reminder messages
Program tenant-specific and system-wide
speed-dial numbers
Place the tenant group in night mode or day mode
Set the system time of day, date, and day of week
Place trunks out of service for maintenance
purposes, 
and return them to service
3.3In addition to the capabilities listed above, one
attendant can be designated as the primary attendant
who can:
Place the entire system in night mode or day mode
Program all system speeddial numbers (including
tenant-specific numbers), unless this ability has
been assigned to another keysetReceive unsupervised outside call and hunt group
recalls
Turn background music on or off for the external
paging speakers
3.4All attendant stations should be equipped with dis-
play 
keysets to show system alarms and recall sources. If
desired, each attendant’s 
keyset can also be used withone or more 
DSS/BLF Units for one-key intercom
access to stations and for constant station/hunt groupstatus indications. Or, attendant stations can be
equipped with Attendant Computer Consoles.
One-Attendant Operation35
One attendant (generally designated as the prima-ry attendant) has control of all the attendant features
listed in paragraphs 3.2 and 3.3. All trunks (except pri-
vate trunks) are usually programmed to ring in at this at-
tendant’s station.
Multiple-Attendant Operation
3.6The system can be assigned as many attendants as
needed (up to 128 if all keyset circuits are used for single
keysets, 256 if all keyset circuits are used for dual key-
sets). For example, there may be one or more attendantsto serve each tenant group. Trunk groups are pro-
grammed to ring at any or all attendant stations. One
attendant is designated as the primary attendant. With
this arrangement, either the primary attendant can serve
as the only system alarm station, or every attendant can
receive alarm messages.B. 
OITIONALAUTOMATEDATlIWDANTNOTE: This feature is available only in the 
Exfe&&
and Emdedplus Tl and E&M software packages.
3.7The Automated Attendant is a programmable fea-
ture that can be used to provide some of the services nor-
mally handled by an attendant. It allows an outside party
to dial into the system and automatically access (or be
transferred to) an automated attendant station, which isgenerally a playback device with a prerecorded mes-
sage. After hearing the message, the caller is discon-
nected from the automated attendant and hears system
dial tone. The caller may then directly dial a station ex-
tension number or hunt group pilot number.3.8 Automated attendant stations are designated in
database programming and can be assigned direct ring
in for specific trunk groups. There can be up to 248 auto-
mated attendant stations.
NOTE: Due to the natural characteristics of the trunk,
the volume level of 
DIMP tones transmitted over the
trunk may be substantially reduced before reaching the
256 System. This natural degradation in tone volumemay adversely affect the reliability of the Automated
Attendant feature. Other factors which can affect auto-
mated attendant performance are trunk noise, the quali-
ty of the playback device, and the quality and strength of
the DTMF tones generated by the off-premises phone it-
self.
‘\:!/
Page 4-12 
						

							INTER-TELPRACTICESIMX/GMX 256 INSTALLATION & MAINTENANCEPEA-
Issue 1. November 1994
Automated Attendant Applications
3.9There are a number of different uses for this fea-
ture. For example, direct ring-in calls to a busy attendant
could be forwarded to an automated attendant (using
one of the Forwarding features). Another option is to
have calls ring in directly to an automated attendant sta-
tion when the system is in day 
and/or night mode. Or, a
group of automated attendant stations could be assigned
to one hunt group. In this situation, a call would ring in
or be transferred to the hunt group pilot number where it
would circulate until an available automated attendant
station answers the call.3.10 Another possibility is to assign an automated
attendant station as an announcement or overflow sta-tion in an existing hunt group. Unlike standard an-
nouncement or overflow stations, the caller hears sys-
tem dial tone after being disconnected, rather than being
returned to the hunt group, and can dial an extension
number.Automated Attendant Call Processing
3.l.l When a station receives a call that has been
routed through the automated attendant, the call rings as
a transferred call (but the display shows CALL RING-
ING IN ON TRNK GRP XX). If 
ringback tones are en-abled, the caller hears ringing while the call is being
transferred. If riugback is not enabled, the caller hears
music (refer to
PROGRAMMIN
G, page 5-67).
3.12
Ifthe called station is forwarded, the call follows
the programmed forward. If the called station is busy or
does not answer, the call is transferred to the automated
attendant’s designated recall station after the appropri-
ate Transfer timer expires. If the designated recall sta-
tion does not answer the call, it is disconnected after the
Abandoned Call timer expires. If the automated atten-
dant does not have a designated recall station, the calltransfers to the called party’s attendant after the ap
propriate Transfer timer expires.
3.13When a hunt group pilot number receives a call
that has been routed through the automated attendant,
the call rings or circulates according to how the huntgroup is programmed (i.e., linear, distributed, or all
ring). The call is displayed as a direct ring-m call; how-
ever, the system actually 
processesthecallasatrans-
ferred call. Refer to page 4-16 for more information on
hunt group calls.
3.14The caller cannot access trunks or any other fea-ture through the automated attendant station. An at-
tempt to do so automatically transfers the call to the
automated attendant’s attendant.3.15 To avoid possible camp-on tone interruptions
during calls, it is recommended that camp-on tones be
disallowed for the automated attendant station.
3.16Intercom calls to an automated attendant station
are handled the same as normal intercom calls. After
hearing the message, the caller is disconnected from theautomated attendant and is returned to intercom dial
tone. Intercom callers cannot use the automated atten-
dant features.Playback Devices
3.17Playback devices are generally used at the auto-
mated attendant station(s). When an outside call rings in
or is forwarded to an automated attendant, the playback
device plays a message (giving dialing instructions) and
then disconnects from the call. The caller hears system
dial tone. 
Ifusing a DTMP telephone, the caller can dial
a station extension number or hunt group pilot number
to access the desired station or hunt group, or dial “0” for
the automated attendant’s attendant. If an invalid num-
ber is dialed or the 
DTMF decoders are busy, the call is
immediately transferred to the automated attendant’s
attendant. If using a rotary telephone or if unsure of the
extension number, the caller can wait for the automated
attendant’s attendant to automatically be called after the
SL Dial Initiation timer expires.3.18 Playback device installation is described 
iu
INST-ON on page 3-95. Trunk ring-in pro-
gramming is described on page 5-106. Trunks should
not be programmed to ring in to multiple playback de-
vices. Use the Call Forwarding or Hunt Group feature if
multiple playback devices are to be used.
NOTE: If the automated attendant does not have an as-
signed attendant, calls normally routed to the automatedattendant’s attendant will instead go to the primary
attendant.User-Operated Automated Attendant Station
3.19If desired, a user-operated station can also be
designated as an automated attendant station. In this
situation, when a direct ring-in or transferred outside
call is received, the station user answers the call, gives
the necessary dialing information, and hangs up. The
caller hears system dial tone and has the same options as
described in paragraph 3.17. Instead of disconnecting
from the call, the automated attendant station user can
choose to transfer it, place it on hold, or use other call
processing features. Simply hanging up on the call does
not terminate it from the system.Page 4-13 
						

							I
I
Ete~ember 1994wrER-TRLPRACTIcEsIMWGMX 256 lNSTAL,LATION & MAINTENANCE
Dialing During Recordii
3.20A database option allows the programmer to de-
termine if the system will accept a caller’s 
DTMF tones
(dialed extension numbers or hunt group pilot numbers)
while the automated attendant station is giving dialing
instructions (rather than having to wait until they hearsystem dial tone after the automated attendant hangs
up). Ifthe option is enabled, callers who know the exten-
sion 
number of the station or hunt group they wish to call
can dial the number any time after the automated atten-
dant answers the call.
NOTE: The reliability of allowing callers to dial during
the instructions may be affected by the voice character-
istics of the person givingthe instructions, the quality of
the playback device, the trunk noise levels, the 
DIMF
tone levels, etc. If frequent problems occur, this option
should be disabled.Automated Attendant Do-Not-Disturb
BlWktllroIIgb
3.21
Direct ring-in calls are not blocked by Do-Not-Disturb; they ring at the called station. However, the
database contains an option that allows or disallows
automated attendant (and DISA and voice mail) calls to
break through Do-Not-Disturb on a station-by-station
basis.lIf do-not-disturb breakthrough is allow& an unan-
swered call is transferred to the automated atten-
dant’s designated recall station after the appropriate
Transfer timer expires.lIf do-not-disturb breakthrough is 
disalloweci, calls
through the automated attendant to a station in
do-not-disturb are immediately sent to the auto-
mated attendant’s designated recall station (or, if
one does not exist, the called party’s attendant).
3.22Allowing a voice computer acting as an auto-
mated attendant to transfer calls to stations in do-not-disturb permits the voice computer to disconnect from
-‘A
the call and then make a page announcement to alert thecalled party, if the unit has that capability. 
(MMFI.i,
feedback and extended DTMP tones must be enabled to
use this option.)Digit 
lkanslation
3.23The Automated Attendant feature allows outside
callers to access the system and directly dial extension
numbers or hunt group pilot numbers. To simplify thisprocess and to help prevent the system from having
problems recognixing digits (due to trunk noise levels,
DTMF tone levels, etc.), a feature called Digit Transla-
tion may be used. Digit translation allows callers to dial
a single digit to access a designated extension number or
hunt group pilot number. Up to ten digit translation stor-
age locations (O-9) are available in database program-
ming (refer to
PROGRAMMIN
G, page 5-38).
3.24To use digit translation, the programmer enters
an extension number or hunt group pilot number in the
desired translation location@-9). 
Acaller accessingthe
system through the automated attendant can then dial
the singledigit location number to reach the designated
extension number or hunt group pilot number. For ex-
ample, if the pilot number for a customer support group
was entered in translation location number 3, the auto-
mated attendant’s message would read something like:
“Dial 3 for customer 
support.“This is easier than dialing
a three-digit number, leaves less room for user error, and
helps 
to prevent trunk noise from causing the system to
make digit recognition errors.
3.25To allow callers 
to dial zero for the attendant or
dial station extension numbers, it is recommended that
translation location numbers 0 and 1 
be left blank. For
example, if location 1 is assigned pilot number 231, any
automated attendant caller attempting to dial a station
extension number that begins with a 1 will instead 
bc
transferred to 231.
Page 4-14 
						

							INTER-TELPRACTrCE!sIMX/GMX 256 INSTALLATION & MAINTRNANCEC. TENANTGROUPS
3.26Tenant service allows the customized distribu-
tion of trunk groups and 
DID groups among multiple
users sharing a common system and allows the attendantfor each tenant group to place the associated trunk
groups in day or night mode. (The primary attendant can
place 
a!Z trunk groups in day or night mode.) Trunk
groups are assigned to the attendants on a tenant-by-ten-
ant basis.
3.27This form of partitioning is ideal in instances
where several small businesses share a 256 System, or
departments within a larger company wish to operate as
separate identities for such purposes as account billing
or budgeting. Along with the multiple tenant arrange-
ments, each tenant group may be further divided into de-
partments.
3.23Eight tenant groups can be established in the sys-
tem, with up to 10 departments in each tenant group.
Each station must be assigned to one (and only one) ten-
ant group and one (and only one) department. When the
system is in the default state, all stations are in tenant
group 1, department 1. Assigning groups of stations to
different departments can be useful for comparing thenumber and estimated cost of calls that each department
makes and receives. 
See SMDA, page 4-115, for details.
3.29In database programming, each system 
speed-
dial number can be programmed for use by stations in a
single tenant group or by all stations in the system. The
attendant for each tenant group can then program the
associated tenant-specific and system-wide speed-dial
numbers.
3.30Traffic (communication) between tenant groups
can be allowed or denied in database programming. If
cross-tenant conversations are denied, a station can only
call other stations within its tenant group and calls can-
not be transferred or forwarded between tenant groups.
Therefore, if cross-tenant traffic is denied, each tenant
group should be assigned its own attendant. Attendants
can always call any station regardless of the cross-tenanttraffic option selected. Hunt groups with stations in
more than one tenant group are also not affected by thecross-tenant traffic designation when an outside call
rings in or is transferred to the hunt group. However, an
intercom call that rings in or is transferred to the hunt
group will only circulate to the stations that are within
the same tenant group as the intercom caller.
Page 
4-15 
						

							FEATURES
Issue 1, November 1994INTER-TELPRACTICESlMX/GMX 256 INSTALLATION & MAINTENANCE
D. HUNTGROUPS
3.31 The Hunt Croup feature permits calls to be
placed to a group of stations and to be automatically
transferred to an available station within the group. Up
to 20 hunt groups can be programmed in the database(there is no limit to the number of stations per hunt
group, as long as there are no more than 480 hunt group
stations per system). Stations in these groups are ac-
cessed by dialing a special extension number called a pi-lot number (defaults to 
231-250). Individual stations
within the hunt group can be accessed using their as-
signed extension numbers.3.32 Each hunt group is designated as one of the
following two types:l Station hunt groups: These hunt groups contain
keyset and/or single-line stations.l Voice mail/voice computer hunt groups: Voice
computer hunt groups contain single-line circuits
which are designated as voice mail/voice computer
stations. These hunt groups can be assigned special
dial rules that signal the voice computer unit to per-
form such tasks as dialing a voice mail 
aczss num-
ber or the called station’s mailbox number (refer topage 4-21 for more information on voice mail
groups).Hunt Group Call Distribution
333
When an intercom or outside call is transferred or
rings in to the pilot number, it either rings at all stations
in the hunt group (all-ring) or circulates through the hunt
group in linear or distributed order until answered, as
described below.Au-ring: Incoming calls ring simultaneously at all
stations in the hunt group. If any station is busy, the
call camps on to that station and sends call waiting
signals while ringing at the other stations.
Linear order: Incoming calls always start circulat-ing by ringing at the first station on the list that is
stored in the database. If that station is busy, or if
there is no answer before the No Answer Advance
timer expires, the call 
goes to the next station on the
list.Distributed order: To even out the call load, dis-
tributed order shifts the starting point of each call.
When a station user receives a call, the next station
on the listreceives 
thenext incoming call. If a station
is busy, or if there is no answer before the No AnswerAdvance timer expires,. the call goes to the next
station on the list.
3.34The order in which hunt group stations receive
incoming calls is determined by a list stored in the data-
base. Astation can appear in a single list more than once\
and it can appear in multiple hunt group lists, if desired..!/_=Hunt Group Call Processing
3.35Hunt group stations receive the followingindica-
tions on individual trunk keys when a call is ringing in
(call keys will not show indications):I
If an outside call is ringing, each of the available
hunt group stations in an all-ring hunt group or thedesignated station in a linear or distributed hunt
group shows ring flash on the associated individual
trunk key until the call is answered.
If all stations are busy, an intercom or outside call
will camp on and cause the system to send camp-on
tones and display messages to all stations in the hunt
group; the associated trunk key flashes. As soon as
one station is available, the camp-on tone and mes-
sage end, and the available station receives ringing
(if the hunt group is set for linear or distributed ring-
ing, the individual trunk key stops flashing at all oth-
er stations). Camped-on calls follow the recall route
as described in paragraph 3.51.
If every station in a linear or distributed hunt group,
(or 
CI tin& station in an all-ring hunt group), is in
do-not-disturb or has hunt group remove enabled, an
incoming call will flash on the associated individual
trunk key. If all stations in an all-ring hunt group are
in do-notdisturb, the trunk key flashes, but the sta-tions do not ring. If all stations in an all-ring hunt
group are forwarded, the call rings and the trunk key
flashes.336
Trunk groups (and DID numbers) can be pro-
grammed to ring in directly to either a pilot number or
extension number(s). If assigned to a pilot number, ring
in for the trunk group (or DID number) cannot be as-
signed to any other extension number(s).
3.37Stations within the hunt group can receive direct
trunk and DID ring-in, intercom, forwarded, or trans-
ferred calls to their individual extension numbers with-
out affecting other stations in the hunt group.
3.38Hunt group programming affects the Call For-
warding feature in the following ways:l
If a station in a hunt group is in call forward mode,
the station will still receive hunt group calls.
eIf an announcement or overflow station has call for-
ward enabled, hunt group calls will not follow the
forward, but will remain at the station. (An excep-tion to this occurs when hunt groups are pro-
grammed with multiple announcement stations; re-
fer to paragraph 3.47 on the next page.)l Stations can forward calls to a hunt group’s pilot
number.
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