Motorola 120t Users Guide

							139Security
Locking and Unlocking Your 
PhoneYou can lock your phone manually or set the phone to lock 
automatically whenever you turn it off.
To use a locked phone, you must enter the unlock code. A 
locked phone still rings or vibrates for incoming calls or 
messages, 
but you must unlock it to answer
.
You can make emergency calls on your phone even when 
it is locked. For more information, see page 29.
Lock Your Phone Manually
Set Your Phone to Lock AutomaticallyYou can set your phone to lock every time you turn it off.Find the Feature
M
>)
 > 
(*)%
>
	
(/>
(/	
$
Press
To
1keypad keys enter your unlock code
2

 (+
)lock the phone
Find the Feature
M
>)
 > 
(*)%
>
	
(/>*
)(	
(/
 > 

Press
To
1keypad keys enter your unlock code
2

 (+
)activate automatic lock
140Security
Unlock Your  PhoneAt the 
	.
(/	

,
 prompt:
Locking and Unlocking Your 
KeypadYou can lock your phone keypad to prevent accidental 
keypresses (for example, when carrying your phone in a 
purse or pocket).
Note: Incoming calls and messages unlock the keypad.Restricting CallsYou can stop all incoming and/or outgoing calls, or you can 
restrict them to the numbers stored in your phonebook.
Notes: 
•You can make emergency calls when outgoing 
calls are restricted.
•Your phone still receives incoming text messages 
when incoming calls are restricted.
Press
To
1keypad keys enter your unlock code
2

 (+
)unlock your phone
Press
To
M*
lock or unlock your keypad 
						

							141Security
•When you restrict incoming calls to numbers stored in 
the phonebook, a valid incoming call may be restricted 
if caller ID information for the call is not available from 
the network.
Tip: The phonebook is not locked when you restrict 
outgoing calls to numbers stored in the phonebook. To 
prevent a user from adding (and then calling) a new 
phonebook entry, you may want to lock the phonebook. 
See the “Lock Application” item on page 53.Find the Feature
M
>)
 > 
(*)%
>)(	

Press
To
1keypad keys enter your unlock code
2

 (+
)open the restrict calls menu
3
S
scroll to 
*
)	

 or 
&(
)	

4

 #
 (+
)select the option
5

 #
 (+
)change the 

$
 setting
6
S
scroll to 

,

, or 

1

/
7


 (+
)select the allowed calls
142Security
Activating Talk SecureYour phone can attempt to send your calls using a high-
security connection, to prevent others from intercepting 
them. For more information, see page 28.
Find the Feature
M
>)
 > 
(*)%
>/	(*
Press
To
1
S
scroll to 
3,
 or 
33
2


 (+
)switch talk secure on or off 
						

							143Troubleshooting
TroubleshootingCheck these questions first if you have problems with 
your phone. If you need additional help, contact the 
Motorola Customer Call Center at 1-800-331-6456 
(United States) or 1-800-461-4575 (Canada).Question
Answer
Is your phone 
set up 
correctly?Press
M#
. If you do not see 
your phone number, contact your 
service provider.
Is your battery 
charged? Do 
you see 
B
 in 
the display?The battery level indicator should 
have at least one segment 
showing (
C
). If it does not, 
recharge your battery. See 
page 19.
Does the 
handset have 
a signal? Do 
you see 
j in 
the display? The signal strength indicator 
should have at least one segment 
showing (
1). If it does not, move 
to an area with a stronger signal 
to use your phone.
Is the earpiece 
volume too 
low?While on a call, press the upper 
volume key on the side of your 
phone.
144Troubleshooting
The following refer to specific problems:Is the other 
party unable 
to hear you?Your phone may be muted. Press 
.
.
 (+
) if necessary to 
unmute the phone.
Also, make sure that your phone’s 
microphone is not blocked by its 
carrying case or a sticker.
Has the phone 
been
damaged, 
dropped, or 
gotten wet?Dropping your phone, getting it 
wet, or using a non-Motorola 
battery or battery charger can 
damage the phone. The phone’s 
limited warranty does not cover 
liquid damage or damage caused 
from using non-Motorola 
accessories. Was a 
non-Motorola 
battery or 
battery 
charger used?
Problem
Solution
My phone was 
stolen. To 
whom should I 
report this?Report a stolen phone to the 
police and to your service provider 
(the company that sends you your 
monthly wireless service bill).
I forgot my 
password.See page 138.
Question
Answer 
						

							145Troubleshooting
I pressed the 
power key, but 
nothing
happened. Be sure to press and hold 
P
(the power key) until the display 
appears and you hear an alert. 
This could take several seconds. If 
nothing happens, check that a 
charged battery is installed. See 
page 18.
The display 
says: 
	
.
(/	

,
.
How do I 
unlock my 
phone?Enter the factory-preset unlock 
code (1234), or the last four digits 
of your phone number. If this fails, 
call your service provider (the 
company that sends you your 
monthly wireless service bill). 
My phone 
asks for an 
unlock code 
when I try to 
open a feature.The application you want is 
locked. If you do not know the 
unlock code, see page 138.
My phone 
does not ring. If you see 
t
 or 
y
 in the 
display, then the ringer is turned 
off. See page 95.
Also, the ringer may be set to 
)
 even though your phone is 
set to an audible ring style. See 
page 95.
Problem
Solution
146Troubleshooting
My phone 
rings even 
though I 
selected the )
 (or 
0)1
) ring 
style. The ringer may be set to play a 
tone even though your phone is 
set to a silent ring style. See 
page 95.
I tried to place 
a call and 
heard an 
alternating
high/low tone. Your call did not reach the 
wireless system. You may have 
dialed the number too soon after 
turning the phone on. Wait until 
you see the idle display before 
making a call.
I cannot send/
receive calls. Make sure that you have a phone 
signal (see the “Signal Strength 
Indicator” item on page 24). Avoid 
electrical or radio interference, 
and obstructions such as bridges, 
parking garages, or tall buildings.
Your phone also may have the 
)(	

 feature turned on. 
If you know the unlock code, you 
can change this setting in the 
security menu (M
 > 
)
>(*)%
).
Problem
Solution 
						

							147Troubleshooting
My phone has 
poor reception 
and drops 
calls. Make sure tha t your antenna is 
not bent or damaged.
Also, make sure you have a phone 
signal (see the “Signal Strength 
Indicator” item on page 24). Stay 
clear of any obstructions such as 
bridges, parking garages, or tall 
buildings.
I cannot hear 
others on my 
phone. While on a call, press the upper 
volume key. The display should 
show the volume increasing.
Also, make sure that your phone’s 
earpiece is not blocked by its 
carrying case.
I cannot open 
my message 
inbox. Before you can use text 
messages, you must set up the 
message inbox. See page 85.
How do I see 
the calls I sent 
or received?To see the most recent calls you 
dialed or received:
M
>(	
>()2,	
or),	

Problem
Solution
148Troubleshooting
My phone will 
not send 
voicemail 
commands, 
passwords, or 
other codes.Your phone sends commands and 
passwords as DTMF tones. You 
can set your phone’s DTMF tones 
to be 

 or 
33
. If you have trouble 
sending numbers, check your 
DTMF setting.
1From the idle display, press:
M
>)>	)>&))	*
 > 

<
2Press
S
 to scroll to 

.
3Press


 (+
) to select it.
My phone’s 
display is too 
dark. Use the 



 feature to 
change the level of contrast in 
your display. See page 56.
You can also use the 
(/)	
feature to change the length of 
time that the display backlight 
stays on. See page 55.
My battery 
didn’t last as 
long as I 
expected. 
What can I do 
to extend 
battery lifeYour battery’s performance is 
affected by charge time, feature 
use, temperature changes, 
backlight use, and other factors. 
For tips on extending your battery 
life, see page 25.
Problem
Solution 
						

							149Troubleshooting
I am unable to 
record a voice 
note, voice 
name, or voice 
shortcut.Try moving to a quieter location to 
make your voice recording. Hold 
the phone about four inches (10 
centimeters) from your mouth, 
and speak directly into the phone 
in a normal tone of voice.
My TTY  device 
doesn’t work 
with my 
phone.Your phone must be set to a TTY 
mode for the phone to detect your 
TTY device. See page 125.
I plugged the 
data cable into 
my phone but 
my phone did 
not beep. How 
do I know if 
the data cable 
is ready to go?The beep indicates that you are 
set up correctly. If you did not hear 
a beep, make sure that both ends 
of the data cable are connected—
the smaller end to your phone and 
the larger end to your computer.
Also, your computer may have 
deactivated the port to save 
power. Try opening an application 
that uses the port, like a fax or 
dial-up application, to 
automatically activate the port.Problem
Solution
150Troubleshooting
My phone 
beeped when I 
attached the 
data cable, but 
my data 
applications
don’t work. You must be in an area with digital 
coverage. Check your phone’s 
display for the digital signal 
indicator (
F
).
Some wireless networks may not 
support data transmission. If you 
see the digital indicator, but you 
are roaming on an unfamiliar 
network, this may be the case.
Also, remember that data 
transmission usually requires a 
subscription. Call your service 
provider for more information.
When sending 
data with the 
data cable, 
why does the 
computer
show a 
connection
rate of 19200 
Kbps?19200 Kbps is the data transfer 
rate of the connection between 
your computer and the phone. 
The rate of the connection 
between your phone and the 
network is displayed on your 
phone, and will be either 14400 or 
9600 Kbps.
I can’t end my 
data call by 
closing the 
application on 
my computer. 
What can I do?Try pressing O
 on your phone. 
Or try disconnecting the cable or 
turning off the phone. If possible, 
always close the connection 
through your computer, as these 
alternative methods may disrupt 
the application on your computer.
Problem
Solution 
						

							151Troubleshooting
I launched the 
micro-browser 
but the display 
says: 2)(	
	
2)1
.You may be in an area without 
service. If you have wireless 
service, look in the display for the 
digital signal indicator (
F
). If you 
do not see the indicator, you may 
be in an area that has only analog 
service or no service at all. If you 
see the digital signal indicator, you 
may be connected to a digital 
network that does not support 
Internet access.
I launched the 
micro-browser 
but the display 
says: 
	2	
.2)1
.Try again in a few minutes. The 
servers may be temporarily busy.
Problem
Solution
152Programming Instructions
Programming InstructionsFollow this procedure if you need to program your phone’s 
phone number(s).
Note: Programming is normally done by a trained 
technician at the site of purchase. Users should not make 
changes other than ones in the following procedure.
Before programming, ask your service provider for your:
•Carrier System ID (a one- to five-digit number)
•10-digit MIN (Mobile Identification Number)
Press
To
1
#
, the Carrier System 
ID number, 
#
,*
,N
enter programming 
mode
2
0
,0
,0
,0
,0
,
0(This is the security code 
that is in the phone when 
it is shipped from the 
factory.)enter the security 
code
3
 (+
)submit the security 
code
4
S
scroll to 

&
5

 #
 (+
)open the MIN 
display 
						

							153Programming Instructions
6keypad keys for the 
10-digit MINenter the new MIN
7

 (+
)store the new MIN
8

 (-
)exit programming 
mode
Press
To
154Specific Absorption Rate Data
Specific Absorption Rate DataThis model phone meets the government’s requirements 
for exposure to radio waves.
Your wireless phone is a radio transmitter and receiver. It is 
designed and manufactured not to exceed limits for exposure 
to radio frequency (RF) energy set by the U.S. Federal 
Communications Commission for the United States and by 
Health Canada for Canada. These limits are par t of 
comprehensive guidelines and establish permitted levels of 
RF energy for the general population. The guidelines are 
based on standards that were developed by independent 
scientific organizations through periodic and thorough 
evaluation of scientific studies. The standards include a 
substantial safety margin designed to assure the safety of all 
persons, regardless of age or health.
The exposure standard for wireless mobile phones employs a 
unit of measurement known as the Specific Absorption Rate, 
or SAR. The SAR limit set by the FCC and by Health Canada 
is 1.6 W/kg.
1 Tests for SAR are conducted using standard 
operating positions accepted by the FCC and by Industry 
Canada with the phone transmitting at its highest cer tified 
power level in all tested frequency bands. Although the SAR is 
determined at the highest cer tified power level, the actual 
SAR level of the phone while operating can be well below the 
maximum value. This is because the phone is designed to 
operate at multiple power levels so as to use only the power 
required to reach the network. In general, the closer you are  
						

							155Specific Absorption Rate Data
to a wireless base station antenna, the lower the power 
output.
Before a phone model is available for sale to the public in the 
U.S. and Canada, it must be tested and cer tified to the FCC 
and Industry Canada that it does not exceed the limit 
established by each government for safe exposure. The tests 
are performed in positions and locations (e.g., at the ear and 
worn on the body) repor ted to the FCC and available for 
review by Industry Canada. The highest SAR value for this 
model phone when tested for use at the ear is 1.48 W/kg
2,
and when worn on the body, as described in this user guide, is 
0.73 W/kg.
2 (Body-worn measurements differ among phone 
models, depending upon available accessories and regulatory 
requirements). While there may be differences between the 
SAR levels of various phones and at various positions, they all 
meet the governmental requirements for safe exposure.
The FCC and Industry Canada have granted an Equipment 
Authorization for this model phone with all repor ted SAR 
levels evaluated as being in compliance with the FCC and 
Health Canada RF exposure guidelines. SAR information on 
this model phone is on file with the FCC and can be found 
under the Display Grant section of:
http://www.fcc.gov/oet/fccidafter searching on FCC ID IHDT56CA1. You may also refer to 
Motorola’s Web site:http://www.motorola.com/rfhealth
156Specific Absorption Rate Data
Additional information on Specific Absorption Rates (SAR) 
can be found on the Cellular Telecommunications & Internet 
Association (CTIA) Web site: http://phonefacts.netor the Canadian Wireless Telecommunications Association 
(CWTA) Web site: http://www.cwta.ca1. In the United States and Canada, the SAR limit for mobile 
phones used by the public is 1.6 watts/kg (W/kg) averaged over 
one gram of tissue. The standard incorporates a substantial 
margin of safety to give additional protection for the public and 
to account for any variations in measurements.
2. Additional related information includes the Motorola testing 
protocol, assessment procedure, and measurement uncertainty 
range for this product.ITC01-064 
						

							157Additional Health and Safety Information
The U.S. Food and Drug 
Administrations Center for 
Devices and Radiological HealthConsumer Update on Mobile PhonesAdditional Health and Safety InformationFDA has been receiving inquiries about the safety of mobile 
phones, including cellular phones and PCS phones. The 
following summarizes what is known—and what remains 
unknown—about whether these products can pose a hazard 
to health, and what can be done to minimize any potential 
risk. This information may be used to respond to questions.Why the concern?Mobile phones emit low levels of radio frequency energy (i.e., 
radio frequency radiation) in the microwave range while being 
used. They also emit very low levels of radio frequency energy 
(RF), considered non-significant, when in the stand-by mode. 
It is well known that high levels of RF can produce biological 
damage through heating effects (this is how your microwave 
oven is able to cook food). However, it is not known whether, 
to what extent, or through what mechanism, lower levels of RF 
might cause adverse health effects as well. Although some 
research has been done to address these questions, no clear 
picture of the biological effects of this type of radiation has 
emerged to date. Thus, the available science does not allow 
us to conclude that mobile phones are absolutely safe, or that 
they are unsafe. However, the available scientific evidence 
does not demonstrate any adverse health effects associated 
with the use of mobile phones.
158Additional Health and Safety Information
What kinds of phones are in question?Questions have been raised about hand-held mobile phones, 
the kind that have a built-in antenna that is positioned close to 
the users head during normal telephone conversation. These 
types of mobile phones are of concer n because of the shor t 
distance between the phones antenna—the primary source 
of the RF—and the persons head. The exposure to RF from 
mobile phones in which the antenna is located at greater 
distances from the user (on the outside of a car, for example) 
is drastically lower than that from hand-held phones, because 
a persons RF exposure decreases rapidly with distance from 
the source. The safety of so-called “cordless phones,” which 
have a base unit connected to the telephone wir ing in a house 
and which operate at far lower power levels and frequencies, 
has not been questioned.How much evidence is there that hand-held 
mobile phones might be harmful?Briefly, there is not enough evidence to know for sure, either 
way; however, research efforts are on-going. The existing 
scientific evidence is conflicting and many of the studies that 
have been done to date have suffered from flaws in their 
research methods. Animal experiments investigating the 
effects of RF exposures characteristic of mobile phones have 
yielded conflicting results. A few animal studies, however, 
have suggested that low levels of RF could accelerate the 
development of cancer in laboratory animals. In one study, 
mice genetically altered to be predisposed to developing one 
type of cancer developed more than twice as many such 
cancers when they were exposed to RF energy compared to 
controls. There is much uncertainty among scientists about 
whether results obtained from animal studies apply to the use