Panasonic Digital Imaging Systems DP-2310/3010/3510/3520/4510/4520/6010/6020 Facsimile And Internet Fax Operating Instructions

							Troubleshooting
211
Information Codes
Problem Solving
NOTE1. After identifying the problem and verifying the recommended action, if the information Codeskeep reoccuring or for help on Information Codes that appear on your machine but are not
listed above, please contact your local Panasonic Authorized Dealer.
(For mechanical failures, see the Troubleshooting section in the Operating Instructions (For
Copier) ) 
718 Page Memory Overflow occurred while receiving 
printing data.  The paper size selected within your 
application to print is larger than the paper size loaded 
in the cassette(s). Check the document size and resolution.
Ask originator to re-send in a supported size 
and resolution.
--
719 Received data via LAN is in a format that is not  supported. Ask the originator to re-send with a supported 
file attachment format:
* In a TIFF-F format.
* Image data conforming to recording paper
  size.--
720 Cannot connect to the POP Server. (Incorrect POP  Server IP Address) POP Server is down. Check the POP Server IP Address.
Contact the Network Administrator.--
721 Cannot connect to the POP Server. (User Name or  Password error) Check the POP User Name and Password or 
the APOP settings.
Contact the Network Administrator.--
722 Failed to obtain IP address from the DHCP server. Check the 10Base-T/100Base-TX cable  connection.
Confirm that the Internet Parameter and the 
DHCP server are correctly configured before 
turning on or turning off the power.
Contact the Network Administrator.12
725 DNS Server connection timed out. DNS Server is  down. Check the DNS Server IP Address.
Contact the Network Administrator.--
726 Received an error response from the DNS Server. Check the POP Server Name. Check the SMTP Server Name.--
728 The document was sent to the Internet Fax in an  incompatible file format (PDF).
Note:  P D F fi le  for mat  is  o nly  u sed  w hen  sen din g an  
Internet Fax to a PC (Network Scanning). Change the XMT File Format (Fax Parameter 
#177) to TIFF.
195
729 Failed to authenticate (SMTP AUTHENTICATION)  when connecting with the SMTP server. Check the SMTP AUTHENT. User Name and 
Password.
Contact the Network Administrator.195
730 Cannot retrieve the Journal nor program the Internet  Parameters and the Auto Dialer remotely via email 
from a PC. Check that the Fax Parameter No. 158 (PC 
REMOTE UPDATE) is set to 2:Valid.
194
731 The dialer buffer for manual dialing was full (70  stations) when the Relay Transmission Request was 
received. Request the originator to re-send the Relay 
Transmission Request after the reserved 
communication is finished.--
800/814
/816/825 Unit was requested to relay a document or 
Confidential Communication but has no capability. Check with the other party. --
815 Mailbox is full. Install Optional Flash Memory Card. --
870 Memory overflow occurred while storing documents  into memory for transmission. 1. Transmit documents without storing into 
memory.
2. Install Optional Memory Card. 29
Info. 
Code Meaning Possible Action Page 
						

							Troubleshooting
212
The Verification Stamp contains ink.  When the stamp mark appears faded or hard to see, the stamp should
be replaced or refilled with ink.
[For DP-3510/3520/4510/4520/6010/6020]
To remove the Stamp
Verification Stamp
1Open the ADF Input Tray.
2Open the Inner Cover with holding the green labeled tab.
3Lift up the ADF Tray.
4Open the Exit Guide while holding the green labeled tab.
P9250577 
						

							Troubleshooting
213
Verification Stamp
Problem Solving
NOTE1. Please contact your local Authorized Panasonic Dealer to purchase a new stamp. 
2. Stamp ink refills can be purchased from a stationary store. Use blue Shachihata X Stamp ink
(No. 22113) or its equivalent.
51. Remove by pulling the Stamp Assembly upward.
2. Remove the Stamp. Replace the stamp with a new one or
refill the stamp with a few drops of the specified ink into
the back of the stamp.
Verification Stamp Order No.:
       DZHT000027 (for USA and Canada)
       DZHT000004 (for other countries)
6Reinstall the Stamp Assembly. 
						

							Troubleshooting
214
Verification Stamp
[For DP-2310/3010]
To remove the Stamp
NOTE1. Please contact your local Authorized Panasonic Dealer to purchase a new stamp. 
2. Stamp ink refills can be purchased from a stationary store. Use blue Shachihata X Stamp ink
(No. 22113) or its equivalent.
1Open the ADF Input Tray.
2Open the ADF Exit Cover.
31. Remove by pulling the Stamp Assembly upward.
2. Remove the Stamp. Replace the stamp with a new one or
refill the stamp with a few drops of the specified ink into
the back of the stamp.
Verification Stamp Order No.:
       DZHT000027 (for USA and Canada)
       DZHT000004 (for other countries)
4Reinstall the Stamp Assembly. 
						

							Troubleshooting
215
Problem Solving
If you do not hear a dial tone when the   key is pressed or the incoming call does not ring on
your machine (No automatic receive).
Checking the Telephone Line
1Unplug the Telephone Line Cable from the
telephone jack that was supplied by the
telephone company.
2Plug a different regular telephone into the
same telephone jack.
3Check for dial tone through the handset.  If
there is still no dial tone, report it to your local
telephone company.
or
Call from another telephone to this number.  If
the telephone does not ring, report it to your
local telephone company.
MONITOR 
						

							memo
216 
						

							217  Appendix
Appendix
Specifications
[ For G3 Facsimile ]
CompatibilityITU-T Group 3
Coding SchemeJBIG, MH, MR, MMR (Conforms to ITU-T Recommendations)
Modem TypeITU-T  V.34, V.17, V.33, V.29, V.27 ter and V.21 
Modem Speed2,400 - 33,600 bps
Document SizeLedger/Legal/Letter/Letter-R/Invoice/Invoice-R
Max :  Platen Glass :   11 x 17 (Ledger)
ADF :   11.7 (Originals Width)
Min : Platen Glass :  No Minimum
ADF :   5.5 x 8.5 (Invoice)
Scanning MethodSheet Feeding with CCD type image sensor
Effective Scanning Width11.5 (292 mm)
Scanner Resolution Horizontal: 203 pels/inch (8 pels/mm) : Standard and Fine Resolution
: 406 pels/inch (16 pels/mm) : Super Fine Resolution
Ver t i c al: 98 lines/inch (3.85 lines/mm) : Standard Resolution
: 196 lines/inch (7.7 lines/mm) : Fine Resolution
: 391 lines/inch (15.4 lines/mm) : Super Fine Resolution
Address Book Memory Capacity200 stations (plus an additional 800 stations with the optional Hard Disk Drive
 (DP-2310/3010: DA-HD30, DP-3510/3520/4510/4520/6010/6020: DA-HD60)
installed) 
Each station can register up to 36 digits for each telephone number (including
pauses and spaces) and up to 15 characters for each station name
Image Memory Capacity Base Memory: 120 pages
with 4 MB Flash Memory Card: 440 pages
with 8 MB Flash Memory Card: 760 pages
(Based on ITU-T Image No.1 using Standard Resolution)
Power ConsumptionDP-3510/4510/6010 DP-2310/3010
DP-3520/4520/6020
Normal Operation Mode : Approx. 268 Wh 130 Wh
Energy-Saver Mode : Approx. 223 Wh 30 Wh
Sleep Mode : Approx. 20 Wh 18 Wh
Maximum : Approx. 1.45 kW 1.45 kW
FCC Registration Number(DP-3510/3520/4510/4520/6010/6020)
BTLFA15BMGCS02-01
(DP-2310/3010)
US:ACJFA15BDP-3010
Ringer Equivalence
1.5 B
Continued on the next page... 
						

							Specifications
218
[ For Internet Fax (Email) ]
Standard Compliance10Base-T Ethernet (IEEE 802.3), 100Base-TX Fast Ethernet (IEEE802.3u)
Connector Interfaces10/100 Base-TX port: RJ-45
Compatibility IETF RFC 2305, ITU-T T.37
Communication ProtocolTCP/IP, SMTP, POP3. MIME
File FormatTIFF [IETF RFC 2301 Profile S, F, J]
PDF (DP-2310/3010/3520/4520/6020 only)
Email Receiving WidthMaximum LEDGER size 
						

							219  Appendix
FCC Notice for User in USA
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to
part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference when the equipment is operated in a commercial environment. This equipment generates,
uses, and can radiate radio frequency energy and, if not installed and used in accordance with the
Operating Guide, may cause harmful interference to radio communications.
Operation of this equipment in a residential area is likely to cause harmful interference in which case the
user will be required to correct the interference at his/her own expense.
Any unauthorized changes or modifications to this equipment would void the users authority to operate this
device.
Warning: To assure continued compliance, use only shielded interface cable when connecting the facsimile
machine parallel interface port to host computer. Also, any changes or modifications not
expressly approved by the party responsible for compliance could void the users authority to
operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:   
(1) This device may not cause harmful interference, and 
(2) This device must accept any interference received, including interference that may cause undesired
operation.
Note: For Technical Support, please contact your Authorized Panasonic selling dealer.
This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA.
On the rear panel of this equipment is a label that contains, among other information, a product
identifier in the format US:AAAEQ##TXXXX. If requested, this number must be provided to the
telephone company.
Ask your telephone company or installer to install the jack suitable for your device if such is not available.
A plug and jack used to connect this equipment to the premises wiring and telephone network must comply
with the applicable FCC Part 68 rules and requirements adopted by the ACTA. A compliant telephone cord
and modular plug is provided with this product. It is designed to be connected to a compatible modular jack
that is also compliant. See installation instructions for details.
The REN is used to determine the number of devices that may be connected to a telephone line. Excessive
RENs on a telephone line may result in the devices not ringing in response to an incoming call. In most but
not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may
be connected to a line, as determined by the total RENs, contact the local telephone company. The REN for
this product is part of the product identifier that has the format US:AAAEQ##TXXXX. The digits represented
by ## are the REN without a decimal point (e.g., 03 is a REN of 0.3). For earlier products, the REN is
separately shown on the label.
If your telephone equipment causes harm to the telephone network, the Telephone Company may
discontinue your service temporarily. If possible, they will notify you in advance. But if advance notice isnt
practical, you will be notified as soon as possible. You will be informed of your right to file a complaint with
FCC.
Responsible Party: Matsushita Electric Corporation of America
One Panasonic Way, Secaucus, NJ 07094 
FCC Inquiries Only: Panasonic Digital Document Company/Technical Support Department
Two Panasonic Way, Secaucus, NJ 07094
1-800-225-5329 (see 
Note below)
Email: [email protected]
WARNING!
Continued on the next page... 
						

							FCC Notice for User in USA
220
Your telephone company may make changes in its facilities, equipment, operations or procedures that
could affect the proper functioning of your equipment. If they do, you will be notified in advance to give you
an opportunity to maintain uninterrupted telephone service.
If you experience trouble with this telephone equipment, please contact the manufacturers authorized
service agency for information on obtaining service or repairs. The telephone company may ask that you
disconnect this equipment from the network until the problem has been corrected or until you are sure that
the equipment is not malfunctioning.
For protection against the risk of electric shock, always disconnect all cables from the wall outlet before
servicing, modifying or installing the equipment.
This equipment may not be used on coin service provided by the telephone company nor connected to party
lines. Connection to party line service is subject to state tariffs. (Contact the state public utility commission,
public service commission or corporation commission for information.)
If your home has specially wired alarm equipment connected to the telephone line, ensure the installation of
this equipment does not disable your alarm equipment.you have questions about what will disable alarm
equipment, consult your company or a qualified installer.
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use a computer or
other electronic device to send any message via telephone facsimile machine unless such message clearly
contains in a margin at the top or bottom of each transmitted page or on the first page of transmission the
following information:
1. Date and Time of transmission; and,
2. Identification of either business, business entity or individual sending the message: and,
3. Telephone number of either the sending machine, business, business entity or individual.
In order to program this information into your facsimile machine, you should refer to page number 177 and
179 in this Operating Instructions to complete the steps.
Example of Header Format (LOGO, ID Number setting)
MMM-dd-yyyy 09:00             PANASONIC                            201 348 7000           P.01/05
1) Date and Time               2) LOGO                              3) ID Number
As an ENERGY STA R® Partner, Panasonic has determined that this product 
meets the 
ENERGY STA R® guidelines for energy efficiency.
This voluntary program specifies certain energy consumption and usage 
standards. This product will automatically power down after a specified 
period of non-use. The use of this 
ENERGY STA R® compliant product will 
reduce energy consumption and ultimately benefit the environment.
The default functions can be adjusted depending on your office requirements. 
Please ask your authorized Panasonic dealer for more details.