Xerox Phaser 3250DN User Manual

							
8.3   
3 Thoroughly shake the cartridge 5 or 6 times to distribute the toner 
evenly inside the cartridge. 
4 Hold the print cartridge by the handle and slowly insert the cartridge 
into the opening in the printer. 
Tabs on the sides of the cartridge and corresponding grooves 
within the printer will guide the cartridge into the correct position 
until it locks into place completely.
5 Close the front cover. Make sure that the cover is securely closed.
Caution
• Avoid reaching too far into the printer. The fuser area may be 
hot.
• To prevent damage to the print  cartridge, do not expose it to 
light for more than a few minutes. Cover it with a piece of 
paper, if necessary. 
• Do not touch the green surface underside of the print  cartridge. Use the handle on the cartridge to avoid touching 
this area.
Caution
• If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric.
Note
• After these steps, if the prob lem persists, replace the print 
cartridge. See next section.
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Replacing the print cartridge
When the toner is completely empt y or the print cartridge reached the 
end of its life  span:
• The printer stops printing.
• The Status Monitor program window appears on the computer.
• The  Error LED blinks red.
At this stage, the print cartridge needs to be replaced. For print cartridge 
ordering information, see page 7.1.
1 Open the front cover.
2 Pull the old print cartridge out.
3 Remove the new print cartridge from its bag.
Caution
• Do not use sharp objects, such as a knife or scissors, to open 
the print cartridge package. They  might scratch the drum of the 
cartridge.
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8.4   
4 Thoroughly shake the cartridge 5 or 6 times to distribute the toner 
evenly inside the cartridge. Doing so will help ensure maximum 
copies per cartridge. 
5 Remove the paper protecting th e print cartridge by pulling the 
packing tape.
6 Hold the print cartridge by the handle and slowly insert the cartridge 
into the opening in the printer.
Note
• Refer to the helpful pictures  on the cartridge wrapping paper.
Caution
• If toner gets on your clothing, wipe it off with a dry cloth and 
wash clothing in cold water. Hot water sets toner into fabric.
• To prevent damage to the print ca rtridge, do not expose it to 
light for more than a few minutes. Cover it with a piece of 
paper, if necessary. 
• Do not touch the green surface un derside of the print cartridge. 
Use the handle on the cartridge to avoid touching this area.
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Tabs on the sides of the cartridge and corresponding grooves 
within the printer will guide the ca rtridge into the correct position 
until it locks into place completely.
7 Close the front cover. Make sure  that the cover is securely closed.
Printing a configuration page
You can print a configuration page to view current printer settings, or to 
help troubleshoot printer problems.
Press and hold the Start/Stop button for about 5 seconds.
A configuration page prints out.
Maintenance parts
To avoid print quality and paper feed  problems resulting from worn parts 
and to maintain your machine in top working condition the following 
items will need to be replaced at t he specified number of pages or when 
the life span of each item has expired.
Xerox
 highly recommends that an authorized service provider, dealer or the 
retailer where you bought printer performs this maintenance activity. The 
warranty does not cover the replacement  of the maintenance parts after their 
lifespan.
ItemsYield (Average)
Transfer roller Approx. 50,000 pages
Fuser unit  Approx. 50,000 pages
Pick-up roller Approx. 50,000 pages
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9.1   
9 Troubleshooting
This chapter provides helpful informat ion for what to do if you encounter 
an error while using your printer. 
This chapter includes:
• Clearing paper jams
• Troubleshooting checklist
• Solving general printing problems
• Solving print quality problems
• Common Windows problems
• Common PostScript problems
• Common Linux problems
• Common Macintosh problems
Clearing paper jams
When a paper jam occurs, the  Error LED lights orange. Open and close 
the front cover. The jammed paper  automatically exits the printer. 
In paper feed area
In the tray 1
1Pull tray 1 open.
Note
• When removing paper that is jammed in the printer, if possible 
always pull the paper in the direction that it normally moves so 
as not to damage internal components. Always pull firmly and 
evenly; do not jerk the paper. If the paper tears, ensure that all 
fragments of paper are removed; otherwise a jam will occur 
again.
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2 Remove the jammed paper by gentl y pulling it straight out. Make 
sure that all of the paper is  properly aligned in the tray 1.
If the paper does not move when you pull, or if you do not see the 
paper in this area, check the fuser area around the  print cartridge. 
See page 9.2.
3 Insert the tray 1 into  the printer until it snaps into place. Printing 
automatically resumes.
In the optional tray 2
1 Pull the optional tray 2 open.
2 Remove the jammed paper from the printer.
If the paper does not move when you pull, or if you do not see the 
paper in this area, stop and go to step 3.
3 Pull tray 1 half way.
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9.2   
4 Pull the paper straight up and out.
5 Insert the trays back into the pr inter. Printing automatically 
resumes.
In the manual tray
1 Remove the jammed p aper from the printer.
2 Open and close the front cover.
3 Load media into the manual feeder, then the printer resumes.
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Areas near the print cartridge
Caution
The fuser area is hot. Take care when removing paper from the 
printer.
1 Open the front cover and pull the  print cartridge out.
2 Remove the jammed paper by gently pulling it straight out.
3 Replace the print cartridge and  close the front cover. Printing 
automatically resumes.
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9.3   
In the paper exit area
1 Open and close the front cover. T he jammed paper is automatically 
ejected from the printer. 
2 Gently pull the paper out  of the output tray.
If you do not see the jammed paper or if there is any resistance 
when you pull, stop and go to the next step.
3 Open the rear cover.
4 Lower the rear guide assembly and remove the paper. Return the 
rear guide assembly to its original position.
5 Close the rear cover. Printing automatically resumes.
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1
1guide rear
In the duplex unit area
If the duplex unit is not inserted correctly, paper jam may occur. Make 
sure that the duplex unit is inserted correctly.
Duplex jam 0
1Pull the duplex unit out of the printer.
2 Remove the jammed paper from the duplex unit.
If the paper does not come out with the duplex unit, remove the 
paper from the bottom of the printer.
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1duplex unit
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9.4   
Duplex jam 1
1 Open the rear cover.
2 Lower the rear guide and remove the paper. Return the rear guide 
to its original position.
3 Close the rear cover. Printing automatically resumes.
Tips for avoiding paper jams
By selecting the correct media types,  most paper jams can be avoided. 
When a paper jam occurs, follow the steps outlined on 9.1. 
•  Follow the procedures on 5.5. En sure that the adjustable guides are 
positioned correctly.
•  Do not overload the tray. Ensure  that the paper level is below the 
paper capacity mark on the inside wall of the tray.
•  Do not remove paper from the tray while your printer is printing.
•  Flex, fan, and straighten paper before loading. 
•  Do not use creased, damp, or highly curled paper.
•  Do not mix paper types in a tray.
•  Use only recommended print media. See 
5.1.
•  Ensure that the recommended print side of print media is facing down  in the tray, or facing up in the manual tray.
If paper jams occur frequently when you print on A5-sized paper:
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1
1guide rear
Load the paper into the tray with the  long edge facing the front of the 
tray. 
In the printer properties window, set the page orientation to be rotated 
90 degrees. See the Software Section.
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9.5   
Troubleshooting checklist
If the printer is not working properly,  consult the following checklist. If the 
printer does not pass a step, follow the corresponding suggested 
solutions.
ConditionSuggested solutions
Make sure that the 
Online  LED on the 
control panel lights 
green. • If the 
Online LED is off, check the power 
cord connection. Check the power switch. 
Check the power source by plugging the 
power cord into another outlet.
Print a demo page 
to verify that the 
printer is feeding 
paper correctly. See 
page 2.1. • If a demo page does not print, check the 
paper supply in the tray.
• If the paper jams in the printer, see page 
9.1.
Check the demo 
page to see if it 
printed correctly. If there is a print quality problem, see page 
9.7.
Print a short 
document from a 
software application 
to verify that the 
computer and 
printer are 
connected and are 
communicating 
correctly. • If the page does not print, check the cable 
connection between the printer and the 
computer. If you have a network printer 
check the cable connecting the printer to 
the network.
• Check the print queue or print spooler to  see if the printer has been paused.
• Check the software application to ensure 
that you are using the proper printer driver 
and communication port. If the page is 
interrupted during printing, see page 9.5.
If completing the 
checklist does not 
resolve the printer 
problem, check the 
following 
troubleshooting 
sections. • “Understanding the LEDs” on page 1.3.
• “Solving general printing problems” on 
page 9.5.
• “Common Windows problems” on page  9.9.
• “Common PostScript problems” on page 
9.10.
• “Common Linux problems” on page 9.10.
• “Common Macintosh problems” on page 
9.11.
Solving general printing problems
For problems with the operation of your printer, refer to the table for 
suggested solutions.
ConditionPossible causeSuggested solutions
The printer 
does not 
print. The printer is not 
receiving power.
Check the power cord 
connections. Check the power 
switch and the power source.
The printer is not 
selected as the 
default printer. Select 
Xerox Phaser 3250  or 
Xerox Phaser 3250 PS  as 
your default printer.
The printer cover 
is not closed. Close the printer cover.
Paper is jammed. Clear the paper jam. See page  9.1.
No paper is 
loaded. Load paper. See page 5.4.
The print 
cartridge is not 
installed. Install the print cartridge.
The printer may 
be in manual feed 
mode and out of 
paper. Add paper to the manual tray, 
and press the 
Start/Stop 
button on the control panel.
The connection 
cable between 
the computer and 
the printer is not 
connected 
properly. Disconnect the printer cable (or 
network cable) and reconnect 
it.
The connection 
cable between 
the computer and 
the printer is 
defective. If possible, attach the cable to 
another computer that is 
working properly and try to print 
a document. You can also try 
using a different printer cable 
(or network cable).
The port setting is 
incorrect. Check the Windows printer 
setting to make sure that the 
print job is sent to the correct 
port. If the computer has more 
than one port, make sure that 
the printer is attached to the 
correct one.
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9.6   
The printer 
does not 
print.
(Continued) The printer may 
be configured 
incorrectly. 
Check the printer properties to 
ensure that all of the print 
settings are correct. 
The printer driver 
may be 
incorrectly 
installed. Reinstall the printer driver; See 
the Software 
Section. Try 
printing a test page.
The printer is 
malfunctioning. Check the LEDs on the control 
panel to determine if the printer 
is indicating a system error.
Printer 
selects print 
media from 
the wrong 
paper 
source. The paper source 
selection in the 
printer properties 
may be incorrect.
For many software 
applications, the paper source 
selection is found under the 
Paper
 tab within the printer 
properties. Select the correct 
paper source. See the 
Software Section.
Paper does 
not feed into 
the printer. Paper has not 
been loaded 
correctly. Remove paper from the tray 
and reload it correctly.
Check that the adjustable 
guides are set correctly.
There is too much 
paper in the tray. Remove excess paper from the 
tray.
The paper is too 
thick. Use only paper that meets 
printer specifications.
Print job is 
extremely 
slow. The job may be 
very complex.
Reduce the complexity of the 
page(s) or try adjusting the 
print quality settings.
To adjust the print quality 
settings, reduce the resolution. 
If you have set the resolution to 
1200 dpi (Best)
, change it to 
600 dpi (Normal) . See the 
Software Section.
Change the port setting to the 
USB or network port to improve 
print speed.
Your printer prints A4-sized 
paper at 28 ppm and letter-
sized paper at 30 ppm.
The computer 
may have 
insufficient 
random-access 
memory (RAM).  Simplify the page layout and 
remove any unnecessary 
graphics from the document. 
Consider buying a 128 MB 
memory option.
ConditionPossible causeSuggested solutions
Half the page 
is blank.
The page layout 
is too complex. Simplify the page layout and 
remove any unnecessary 
graphics from the document.
The page 
orientation setting 
may be incorrect. Change the page orientation in 
your application. See the 
Software Section.
The paper size 
and the paper 
size settings do 
not match. Ensure that the paper size in 
the printer driver settings 
matches the paper in the tray.
Or, ensure that the paper size 
in the printer driver settings 
matches the paper selection in 
the software application 
settings you use.
The paper 
keeps 
jamming. There is too much 
paper in the tray.
Remove excess paper from the 
tray. 
If printing on special print 
media, use the manual tray.
An incorrect type 
of paper is being 
used. Use only paper that meets 
printer specifications.
If printing on special print 
media, use the manual tray.
There may be 
debris inside the 
printer. Open the front cover and 
remove the debris or left over 
pieces of paper.
The printer 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete. The printer cable 
is loose or 
defective.
Disconnect and reconnect the 
printer cable. Try a print job that 
you have already printed 
successfully. If possible, attach 
the cable and printer to another 
computer and try a print job 
that you know 
works. Finally, 
try a new printer cable.
The wrong printer 
driver was 
selected. Check the application’s printer 
selection menu to ensure that 
your printer is selected.
The software 
application is 
malfunctioning. Try printing a job from another 
application.
If you are in the 
DOS 
environment, the 
font setting for 
your machine 
may be set 
incorrectly. Change the font setting. See 
page 1.6.
ConditionPossible causeSuggested solutions
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9.7   
Pages print, 
but are 
blank. The print 
cartridge is 
defective or out of 
toner. Redistribute the print cartridge. 
See page 8.2.
If necessary, replace the print 
cartridge. See page 8.3.
The file may have 
blank pages. Check the file to ensure that it 
does not contain blank pages.
Some parts, such 
as the controller 
or the board, may 
be defective. Contact a service 
representative.
The 
illustrations 
print 
incorrectly in 
Adobe 
Illustrator. The setting in the 
software 
application is 
wrong.
Select 
Download as Bitmap  in 
the 
Advanced Options window 
of the graphic properties. Print 
the document again.
The printer 
does not 
print PDF file 
correctly. 
Some parts 
of graphics, 
text, or 
illustrations 
are missing. Incompatibility 
between the PDF 
file and the 
Acrobat products.
Printing the PDF file as an 
image may solve this problem. 
Turn on 
Print As Image  from 
the Acrobat printing options.
Note: It will take longer to print 
when you print a PDF file as an 
image.
ConditionPossible causeSuggested solutionsSolving print quality problems
Dirt inside of the printer or improper paper loading may reduce print 
quality. See the table below to troubleshoot problems. 
ConditionSuggested solutions
Light or faded 
print If a vertical white stre
ak or faded area appears 
on the page:
• The toner supply is low. You may be able to 
temporarily extend the print cartridge life. See 
page 8.2. If this does no t improve print quality, 
install a new print cartridge.
• The paper may not meet paper specifications  (for example, the paper is too moist or too 
rough). See page 5.3.
• If the entire page is light, the print resolution  setting is too light or toner save mode is on. 
Adjust the print resolution and toner save 
mode in the printer properties. See the 
Software Section.
• A combination of faded or smeared defects  may indicate that the printer needs cleaning. 
See page 8.1.
• The surface of LSU may be dirty. Clean the  LSU. See page 8.2.
To n e r  s p o ts • The paper may not meet specifications (for 
example, the paper is  too moist or too rough). 
See page 5.3.
• The transfer roller or paper path may be dirty.  See page 8.1.
Dropouts If generally rounded, faded areas occur 
randomly on the page:
• A single sheet of paper may be defective. Try 
reprinting the job.
• The moisture content of the paper is uneven  or the paper has moist spots on its surface. 
Try a different brand of paper. See page 5.3.
• The paper lot is bad. The manufacturing  processes can cause some areas to reject 
toner. Try a different kind or brand of paper.
• The print cartridge may be defective. See  “Vertical repetitive defects” on the next 
column.
• If these steps do not correct the problems,  contact a service representative.
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9.8   
Vertical lines If black vertical streaks appear on the page:
• The drum inside the print cartridge has 
probably been scratched. Install a new print 
cartridge. See page 8.3.
If white vertical streaks appear on the page:
• The surface of the LSU  part inside the printer 
may be dirty. Clean the LSU. See page 8.2.
Gray 
background If the amount of background shading becomes 
unacceptable, the procedures below may fix the 
problem.
• Change to lighter weight paper. See page 5.3.
• Check the printer’s environment; low humidity 
(lower than 20% RH) or high humidity (higher 
than 80% RH) conditions can increase the 
amount of background shading.
• Remove the old print cartridge and install a  new one. See page 8.3.
Toner smear • Clean the inside of the printer. See page 8.1.
• Check the paper type and quality. See page 
5.2.
• Remove the print cartridge and install a new  one. See page 8.3.
Ve r t i c a l  
repetitive 
defects If marks repeatedly appear on the printed side of 
the page at even intervals:
• The print cartridge may be damaged. If a 
repetitive mark occurs on the page, install a 
new print cartridge. See page 8.3.
• Parts of the printer may have toner on them. If  the defects occur on th e back of the page, the 
problem will likely correct itself after a few 
more pages.
• The fusing assembly may be damaged. 
Contact a service representative.
ConditionSuggested solutions
Background 
scatter Background scatter results from bits of toner 
distributed on the printed page. 
• The paper may be too damp. Try printing with 
a different batch of paper. Do not open 
packages of paper until necessary so that the 
paper does not absorb too much moisture.
• If background scatter occurs on an envelope,  change the printing layout to avoid printing 
over areas that have overlapping seams on 
the reverse side. Printing on seams can cause 
problems.
• If background scatter covers the entire  surface area of a printed page, adjust the print 
resolution through your software application or 
via the printer properties window.
Misformed 
characters • If characters are improperly formed and 
producing hollowed images, the paper stock 
may be too slick. Try a different paper. See 
page 5.3.
Page skew • Ensure that the paper is loaded properly.
• Check the paper type and quality. See page 
5.2.
• Ensure that the paper is loaded correctly and 
the adjustable guides are not too tight or too 
loose against the paper stack.
Curl or wave • Ensure that the paper is loaded properly.
• Check the paper type and quality. Both high 
temperature and humidity can cause paper 
curl. See page 5.2.
• Turn over the stack of paper in the tray. Also  try rotating the paper 180° in the tray.
ConditionSuggested solutions
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