Xerox Phaser 3435DN User Manual
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8.4 3Remove the new print cartridge from its bag. Caution Do not use sharp objects, such as a knife or scissors, to open the print cartridge package. They might scratch the drum of the cartridge. 4Remove the packing tape and roll the cartridge 5 or 6 items to distribute the toner. Thoroughly roll the cartridge to assure maximum copies per cartridge. Save the box and the plastic bag for shipping. Cautions • If toner gets on your clothing, wipe it off with a dry cloth and wash clothing in cold water. Hot water sets toner into fabric. • To prevent damage to the print cartridge, do not expose it to light for more than a few minutes. Cover it with a piece of paper, if necessary. • Do not touch the green surface underside of the print cartridge. Use the handle on the cartridge to avoid touching this area. 5Hold the print cartridge by the handle and slowly insert the cartridge into the opening in the printer. 6Tabs on the sides of the cartridge and corresponding grooves within the printer will guide the cartridge into the correct position until it locks into place completely. 7Close the front cover. Make sure that the cover is securely closed. Clearing the Toner Low Replace Toner message When the Toner Low Replace Toner message appears you can configure not to see this message again not to disturb you. 1Press Menu until System Setup appears on the bottom line of the display and press OK. 2Press the scroll buttons until Maintenance appears and press OK. 3Press the scroll buttons until CLR Empty MSG. appears and press OK. 4Select On and press OK. 5Now the Toner Low Replace Toner message does not appear but the Replace Toner message will remain for reminding you that the new cartridge needs to be installed for quality. Caution Once you have selected On, this setting will be permanently written to the memory of the print cartridge, and this menu will be disappeared from the Maintenance menu. Maintenance parts To avoid print quality and paper feed problems resulting from worn parts and to maintain your printer in top working condition the following items will need to be replaced at the specified number of pages or when the life span of each item has expired. Xerox highly recommends that an authorized service provider, dealer or the retailer where you bought printer performs this maintenance activity. The warranty does not cover the replacement of the maintenance parts after their lifespan. ItemsYield (Average) Transfer roller 70,000 page Pick-up roller 150,000 page Fuser unit 80,000 page Downloaded From ManualsPrinter.com Manuals
9.1 9 Troubleshooting This chapter provides helpful information for what to do if you encounter an error while using your printer. This chapter includes: • Clearing paper jams • Troubleshooting checklist • Understanding display messages • Print cartridge-related messages • Solving general printing problems • Solving print quality problems • Common Windows problems • Common PostScript problems • Common Linux problems • Common Macintosh problems Clearing paper jams Note When removing paper that is jammed in the printer, if possible always pull the paper in the direction that it normally moves so as not to damage internal components. Always pull firmly and evenly; do not jerk the paper. If the paper tears, ensure that all fragments of paper are removed; otherwise a jam will occur again. When a paper jam occurs, the Status LED lights red. Open and close the front cover. The jammed paper automatically exit the printer. If the paper does not exit, check the display on the control panel. The message indicating the corresponding location of the paper jam appears. Refer to the table below to locate the paper jam and to clear it: In the paper feed area In the tray 1 1Pull the tray 1 open. MessageLocation of JamGo To Paper Jam 0 Open/Close DoorIn the paper feed area (tray 1, optional tray 2, multi- purpose tray)below Paper Jam 1 Open/Close DoorAround the print cartridge page 9.3 Paper Jam 2 Check InsideIn the paper exit area page 9.3 Duplex Jam 0 Check InsideIn the duplex area page 9.4 Duplex Jam 1 Open/Close DoorIn the duplex area page 9.5 Downloaded From ManualsPrinter.com Manuals
9.2 2Remove the jammed paper by gently pulling it straight out. Make sure that all of the paper is properly aligned in the tray 1. If the paper does not move when you pull, or if you do not see the paper in this area, check the fuser area around the print cartridge. See page 9.3. 3Insert the tray 1 into the printer until it snaps into place. Printing automatically resumes. In the optional tray 2 1Pull the optional tray 2 open. 2Remove the jammed paper from the printer. If the paper does not move when you pull, or if you do not see the paper in this area, stop and go to step 3. 3Pull tray 1 half-way out. 4Pull the paper straight up and out. 5Insert the trays back into the printer. Printing automatically resumes. In the multi-purpose tray 1If the paper is not feeding properly, pull the paper out of the printer. 2Open and close the front cover to resume printing. Downloaded From ManualsPrinter.com Manuals
9.3 Around the print cartridge Note The fuser area is hot. Take care when removing paper from the printer. 1Open the front cover and pull the print cartridge out. 2Remove the jammed paper by gently pulling it straight out. 3Replace the print cartridge and close the front cover. Printing automatically resumes. In the paper exit area 1Open and close the front cover. The jammed paper is automatically ejected from the printer. 2Gently pull the paper out of the output tray. If you do not see the jammed paper or if there is any resistance when you pull, stop and go to the next step. 3Open the rear cover. 4If you see the jammed paper, push the pressure lever on each side down and remove the paper. Return the pressure lever to its original position and skip the step 10. If you still do not see the paper, go to the next step. 1pressure lever 1 Downloaded From ManualsPrinter.com Manuals
9.4 5Release the blue strap, the rear cover stopper, and fully open the rear cover, as shown. 6Unfold the duplex guide fully. 7While pushing the fuser lever to the right, open the fuser door. 1rear cover stopper 2rear cover2 1 1duplex guide 1 1fuser lever 2fuser door218Pull the jammed paper out. If the jammed paper does not move when you pull, push the pressure lever on each side down to loose the paper, and then remove it. 9Return the lever, door, stopper, and guide to their original position. 10Close the rear cover. Printing automatically resumes. In the duplex unit area If the duplex unit is not inserted correctly, paper jam may occur. Make sure that the duplex unit is inserted correctly. Duplex jam 0 1Pull the duplex unit out of the printer. 1pressure lever 1 1duplex unit 1 Downloaded From ManualsPrinter.com Manuals
9.5 2Remove the jammed paper from the duplex unit. If the paper does not come out with the duplex unit, remove the paper from the bottom of the printer. Duplex jam 1 1Open the rear cover. 2Unfold the duplex guide fully. 1 1duplex guide 3Pull the jammed paper out. Tips for avoiding paper jams By selecting the correct media types, most paper jams can be avoided. When a paper jam occurs, follow the steps outlined on page 9.1. • Follow the procedures on page 5.5. Ensure that the adjustable guides are positioned correctly. • Do not overload the tray. Ensure that the paper level is below the paper capacity mark on the inside wall of the tray. • Do not remove paper from the tray while your printer is printing. • Flex, fan, and straighten paper before loading. • Do not use creased, damp, or highly curled paper. • Do not mix paper types in a tray. • Use only recommended print media. See page 5.1. • Ensure that the recommended print side of print media is facing down in the tray, or facing up in the multi-purpose tray. • If paper jams occur frequently when you print on A5-sized paper: Load the paper into the tray with the long edge facing the front of the tray. In the printer properties window, set the page orientation to be rotated 90 degrees. See the Software Section. Downloaded From ManualsPrinter.com Manuals
9.6 Troubleshooting checklist If the printer is not working properly, consult the following checklist. If the printer does not pass a step, follow the corresponding troubleshooting suggestions. ConditionSuggested solutions Make sure that the Status LED on the control panel lights green and Ready is shown on the display. • If the Status LED is off, check the power cord connection. Check the power switch. Check the power source by plugging the power cord into another outlet. • If the Status LED lights red, check the display message. See page 9.6. Print a demo page to verify that the printer is feeding paper correctly. See page 2.7.• If a demo page does not print, check the paper supply in the tray. • If the paper jams in the printer, see page 9.1. • If an error message appears on the display, see page 9.6. Check the demo page to see if it printed correctly.If there is a print quality problem, see page 9.11. Print a short document from a software application to verify that the computer and printer are connected and are communicating correctly.• If the page does not print, check the cable connection between the printer and the computer. • Check the print queue or print spooler to see if the printer has been paused. • Check the software application to ensure that you are using the proper printer driver and communication port. If the page is interrupted during printing, see page 9.9. If completing the checklist does not resolve the printer problem, check the following troubleshooting sections.• “Understanding display messages” on page 9.6. • “Solving general printing problems” on page 9.9. • “Common Windows problems” on page 9.13. • “Common Macintosh problems” on page 9.14. • “Common PostScript problems” on page 9.13. • “Common Linux problems” on page 9.14. Understanding display messages Messages appear on the Smart Panel program window or the control panel display to indicate the printer’s status or errors. Refer to the tables below to understand the messages’ meaning and correct the problem if necessary. Messages and their meanings are listed in alphabetical order. Note When you call for service, it is very convenient to tell the service representative the display message. MessageMeaningSuggested solutions Door OpenThe front cover or rear cover is not securely latched.Close the cover until it locks into place. Duplex Jam 0 Check InsidePaper has jammed during duplex printing.Clear the jam. See page 9.4. Duplex Jam 1 Open/Close Door Paper has jammed during duplex printing.Clear the jam. See page 9.5. Fuser Door OpenThe fuser door is not securely latched.Open the rear cover and close the fuser door until it locks into place. For the location of the fuser door, see page 9.4. IP ConflictThe network IP address you have set is being used by someone else.Check the IP address and reset it if necessary. See Software section. Load Manually Press Stop KeyThe multi-purpose tray is empty in manual feed mode.Load a sheet of print material and press Stop. Low Heat Error Cycle PowerThere is a problem in the fuser unit.Unplug the power cord and plug it back in. If the problem persists, please call for service. LSU Hsync Error Cycle PowerA problem has occurred in the LSU (Laser Scanning Unit).Unplug the power cord and plug it back inches. If the problem persists, please call for service. Downloaded From ManualsPrinter.com Manuals
9.7 LSU Motor Error Cycle PowerA problem has occurred in the LSU (Laser Scanning Unit).Unplug the power cord and plug it back inches. If the problem persists, please call for service. Main Motor LockedThere is a problem in the main motor.Open and then close the front cover. Open Heat Error Cycle PowerThere is a problem in the fuser unit.Unplug the power cord and plug it back in. If the problem persists, please call for service. Over Heat Error Cycle PowerThere is a problem in the fuser unit.Unplug the power cord and plug it back in. If the problem persists, please call for service. Paper Jam 0 Open/Close DoorPaper has jammed in the feeding area of the tray.Clear the jam. See page 9.1 and page 9.1. Paper Jam 1 Open/Close DoorPaper has jammed in the fuser area.Clear the jam. See page 9.3. Paper Jam 2 Check InsidePaper has jammed in the paper exit area.Clear the jam. See page 9.3. Printing...The printer is printing jobs using the displayed language.Complete your printing. ReadyThe printer is on-line and ready to printer.Use your printer. Self Diagnostic LSUThe LSU(Laser Scanning Unit) in your printer is checking some problems detected.Please wait a few minutes. Self Diagnostic TemperatureThe engine in your printer is checking some problems detected.Please wait a few minutes. Sleeping...The printer is on power save mode.When data is received, it switches to on-line automatically. MessageMeaningSuggested solutions Tra y 1 Paper EmptyThere is no paper in the tray 1.Load paper in the tray 1. See page 5.5. Tra y 2 Paper EmptyThere is no paper in the optional tray 2.Load paper in the optional tray 2. See page 5.5. MessageMeaningSuggested solutions Downloaded From ManualsPrinter.com Manuals
9.8 Print cartridge-related messages MessageMeaningSuggested solutions Install TonerThe print cartridge is installed improperly, or not installed.Reinstall the print cartridge two or three times. If the problem persists, the print cartridge is not being detected. Please contact the service representatives. Invalid TonerThe print cartridge you have installed is not for your printer.Install a Xerox-genuine print cartridge, designed for your printer. Toner LowThe print cartridge is almost empty.Take out the print cartridge and thoroughly shake it. By doing this, you can temporarily reestablish printing operations. NonGenuine Toner StopThe print cartridge installed is not a Xerox-genuine cartridge.You can select either Stop or Continue. If you do not select any, the printer will work as Stop is selected. If you select Stop, you cannot print until the Xerox-genuine cartridge is installed. However, you can still print any kind of reports. If you select Continue, you can keep printing but the quality cannot be guaranteed, and the product support is no longer provided. If you want to change the selection, turn the printer off and on to have this message appear again, and then re-select Stop or Continue. NonGenuine Toner Replace Toner1The print cartridge installed is not a Xerox-genuine cartridge.This message appears when you selected Stop at the NonGenuine Toner prompt. Install the Xerox-genuine print cartridge. NonGenuine Toner Replace TonerThe print cartridge installed is not a Xerox-genuine cartridge.This message appears when you selected Continue at the NonGenuine Toner prompt. Install the Xerox-genuine print cartridge. Toner Low Replace TonerThe toner in the cartridge has run out.Install a new Xerox-genuine print cartridge. You can keep printing but the quality cannot be guaranteed, and the product support is no longer provided. You can configure not to see the Toner Low Replace Toner message. See page 8.4. Replace TonerThe toner in the cartridge has run out.This message appears when you turned off the Toner Low Replace Toner message. See page 8.4. Install a new Xerox-genuine print cartridge. You can keep printing but the quality cannot be guaranteed, and the product support is no longer provided. Toner ExhaustedThe lifespan of the print cartridge is reached.This message appears when the toner is completely empty and your machine stops printing. Install the Xerox-genuine print cartridge. Downloaded From ManualsPrinter.com Manuals
9.9 Solving general printing problems For problems with the operation of your printer, refer to the table for suggested solutions. ConditionPossible causeSuggested solutions The printer does not print.The printer is not receiving power.Check the power cord connections. Check the power switch and the power source. The printer is not selected as the default printer.Select Xerox Phaser 3435 as your default printer. The printer cover is not closed.Close the printer cover. Paper is jammed. Clear the paper jam. See page 9.1. No paper is loaded.Load paper. See page 5.4. The print cartridge is not installed.Install the print cartridge. The printer may be in manual feed mode and out of paper.Check the display message, add paper to the multi-purpose tray, and press OK on the printer ’s control panel. The connection cable between the computer and the printer is not connected properly.Disconnect the printer cable and reconnect it. The connection cable between the computer and the printer is defective.If possible, attach the cable to another computer that is working properly and try to print a document. You can also try using a different printer cable. The port setting is incorrect.Check the Windows printer setting to make sure that the print job is sent to the correct port. If the computer has more than one port, make sure that the printer is attached to the correct one. The printer does not print. (Continued)The printer may be configured incorrectly. Check the printer properties to ensure that all of the print settings are correct. The printer driver may be incorrectly installed.Reinstall the printer driver; See the Software Section. Try printing a test page. The printer is malfunctioning.Check the display message on the control panel to determine if the printer is indicating a system error. Printer selects print materials from the wrong paper source.The paper source selection in the printer properties may be incorrect.For many software applications, the paper source selection is found under the Paper tab within the printer properties. Select the correct paper source. See the Software Section. Paper does not feed into the printer.Paper has not been loaded correctly.Remove paper from the tray and reload it correctly. Check that the paper size guides are set correctly. There is too much paper in the tray.Remove excess paper from the tray. The paper is too thick.Use only paper that meets printer specifications. Print job is extremely slow.The job may be very complex.Reduce the complexity of the page(s) or try adjusting the print quality settings. To adjust the print quality settings, reduce the resolution. If you have set the resolution to 1200 dpi (Best), change it to 600 dpi (Normal). See the Software Section. Change the port setting to the USB or network port to improve print speed. Your printer prints A4-sized paper at 33 ppm and letter- sized paper at 35 ppm and your printer prints A4-sized paper at 17 ipm and letter-sized paper at 18 ipm in the duplex printing mode. The printer may have insufficient random-access memory (RAM). Install more memory in your printer. See page 10.1. ConditionPossible causeSuggested solutions Downloaded From ManualsPrinter.com Manuals