Xerox Phaser 3435DN User Manual

							9.10   
Half the page 
is blank.The page layout 
is too complex.Simplify the page layout and 
remove any unnecessary 
graphics from the document.
Install more memory in your 
printer. See page 10.1.
The page 
orientation setting 
may be incorrect.Change the page orientation in 
your application. See the 
Software Section.
The paper size 
and the paper 
size settings do 
not match.Ensure that the paper size in 
the printer driver settings 
matches the paper in the tray.
Or, ensure that the paper size 
in the printer driver settings 
matches the paper selection in 
the software application 
settings you use.
The paper 
keeps 
jamming.There is too much 
paper in the tray.Remove excess paper from the 
tray. 
If printing on special materials, 
use the multi-purpose tray.
An incorrect type 
of paper is being 
used.Use only paper that meets 
printer specifications.
If printing on special materials, 
use the multi-purpose tray.
An incorrect 
output method is 
being used.Special print materials, such as 
thick paper, should not be 
printed using the output tray 
(face-down). Use the rear 
cover (face-up) instead.
There may be 
debris inside the 
printer.Open the front cover and 
remove the debris.
The printer 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete.If you are under 
the DOS 
environment, the 
font setting for 
your machine 
may be set 
incorrectly.Change the font setting. 
See page 2.5.
The printer cable 
is loose or 
defective.Disconnect and reconnect the 
printer cable. Try a print job that 
you have already printed 
successfully. If possible, attach 
the cable and printer to another 
computer and try a print job 
that you know works. Finally, 
try a new printer cable.
ConditionPossible causeSuggested solutions
The printer 
prints, but 
the text is 
wrong, 
garbled, or 
incomplete.
(Continued)The wrong printer 
driver was 
selected.Check the application’s printer 
selection menu to ensure that 
your printer is selected.
The software 
application is 
malfunctioning.Try printing a job from another 
application.
The operating 
system is 
malfunctioning.If printing from Windows (any 
version), exit to a DOS prompt 
and verify functionality with the 
following command: At a C:\ 
prompt, type Dir LPT1, and 
press 
OK. (This assumes you 
are connected to LPT1.)
Exit Windows and reboot the 
computer. Turn the printer off 
and then back on again.
Pages print, 
but are 
blank.The print 
cartridge is 
defective or out of 
toner.Redistribute the print cartridge. 
See page 8.3.
If necessary, replace the print 
cartridge. See page 8.3.
The file may have 
blank pages.Check the file to ensure that it 
does not contain blank pages.
Some parts, such 
as the controller 
or the board, may 
be defective.Contact a service 
representative.
The 
illustrations 
print 
incorrectly in 
Adobe 
Illustrator.The setting in the 
software 
application is 
wrong.Select Download as Bit Image 
in the 
Advanced Options 
window of the graphic 
properties. Print the document 
again.
The printer 
does not 
print PDF file 
correctly. 
Some parts 
of graphics, 
text, or 
illustrations 
are missing.Incompatibility 
between the PDF 
file and the 
Acrobat products.Printing the PDF file as an 
image may solve this problem. 
Turn on Print As Image from 
the Acrobat printing options. 
Note: it will take longer to print 
when you print a PDF file as an 
image.
ConditionPossible causeSuggested solutions
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							9.11   
Solving print quality problems
Dirt inside of the printer or improper paper loading may reduce print 
quality. See the table below to troubleshoot problems. 
ConditionSuggested solutions
Light or faded 
printIf a vertical white streak or faded area appears on 
the page:
• The toner supply is low. You may be able to 
temporarily extend the print cartridge life. See 
page 8.3. If this does not improve print quality, 
install a new print cartridge.
• The paper may not meet paper specifications 
(for example, the paper is too moist or too 
rough). See page 5.3.
• If the entire page is light, the print resolution 
setting is too light or toner save mode is on. 
Adjust the print resolution and toner save mode 
in the printer properties. See the Software 
Section.
• A combination of faded or smeared defects 
may indicate that the printer needs cleaning. 
See page 8.1.
• The surface of LSU may be dirty. Clean the 
LSU. See page 8.1.
Toner spots
• The paper may not meet specifications (for 
example, the paper is too moist or too rough). 
See page 5.3.
• The transfer roller or paper path may be dirty. 
See page 8.1.
DropoutsIf generally rounded, faded areas occur randomly 
on the page:
• A single sheet of paper may be defective. Try 
reprinting the job.
• The moisture content of the paper is uneven or 
the paper has moist spots on its surface. Try a 
different brand of paper. See page 5.3.
• The paper lot is bad. The manufacturing 
processes can cause some areas to reject 
toner. Try a different kind or brand of paper.
• The print cartridge may be defective. See 
“Vertical repetitive defects” on the next page.
• If these steps do not correct the problems, 
contact a service representative.
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Vertical lines
If black vertical streaks appear on the page:
• The drum inside the print cartridge has 
probably been scratched. Install a new print 
cartridge. 
Gray 
backgroundIf the amount of background shading becomes 
unacceptable, the procedures below may fix the 
problem.
• Change to lighter weight pages. See page 5.3.
• Check the printer’s environment; very dry (low 
humidity) or high humidity (higher than 80% 
RH) conditions can increase the amount of 
background shading.
• Remove the old print cartridge and install a new 
one. See page 8.3.
Toner smear
• Clean the inside of the printer. See page 8.1.
• Check the type and quality. See page 5.2.
• Remove the print cartridge and install a new 
one. See page 8.3.
Vertical 
repetitive 
defectsIf marks repeatedly appear on the printed side of 
the page at even intervals:
• The print cartridge may be damaged. If a 
repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the 
cartridge; see page 8.1. After the printout, if 
you still have the same problems, install a new 
print cartridge. See page 8.3.
• Parts of the printer may have toner on them. If 
the defects occur on the back of the page, the 
problem will likely correct itself after a few more 
pages.
• The fusing assembly may be damaged. 
Contact a service representative.
ConditionSuggested solutions
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							9.12   
Background 
scatterBackground scatter results from bits of toner 
distributed on the printed page. 
• The paper may be too damp. Try printing with a 
different batch of paper. Do not open packages 
of paper until necessary so that the paper does 
not absorb too much moisture.
• If background scatter occurs on an envelope, 
change the printing layout to avoid printing over 
areas that have overlapping seams on the reverse 
side. Printing on seams can cause problems.
• If background scatter covers the entire surface 
area of a printed page, adjust the print 
resolution through your software application or 
via the printer properties window.
Misformed 
characters• If characters are improperly formed and 
producing hollowed images, the paper stock 
may be too slick. Try a different paper. See 
page 5.3.
• If characters are improperly formed and 
producing a wavy effect, the scanner unit may 
need service. Verify that it also occurs on a 
demo page (see page 2.7). For service, contact 
a service representative.
Page skew
• Ensure that the paper is loaded properly.
• Check the paper type and quality. See 
page 5.2.
• Ensure that the paper or other material is 
loaded correctly and the guides are not too 
tight or too loose against the paper stack.
Curl or wave
• Ensure that the paper is loaded properly.
• Check the type and quality. Both high 
temperature and humidity can cause paper 
curl. See page 5.2.
• Turn over the stack of paper in the tray. Also try 
rotating the paper 180° in the tray.
• Try printing to the rear cover (face-up).
Wrinkles or 
creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See 
page 5.2.
• Open the rear cover and try printing to the rear 
cover (face-up).
• Turn over the stack of paper in the tray. Also try 
rotating the paper 180° in the tray.
ConditionSuggested solutions
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Back of 
printouts are 
dirty• The transfer roller may be dirty. See page 8.1.
• Check for leaking toner. Clean the inside of the 
printer. 
Solid color or 
Black pages• The print cartridge may not be installed 
properly. Remove the cartridge and reinsert.
• The print cartridge may be defective and need 
replacing. Install a new print cartridge.
• The printer may require repair. Contact a 
service representative.
Loose toner
• Clean the inside of the printer. 
• Check the paper type and quality. See 
page 5.2.
• Install a new print cartridge. See page 8.3.
• If the problem persists, the printer may require 
repair. Contact a service representative.
Character 
Vo i d sCharacter voids are white areas within characters 
that should be solid black:
• If you are using transparencies, try another 
type of transparency. Because of the 
composition of the transparency, some 
character voids may be normal. 
• You may be printing on the wrong surface on 
the paper. Remove the paper and turn it 
around. 
• The paper may not meet paper specifications. 
See page 5.3.
Horizontal 
stripesIf horizontally aligned black streaks or smears 
appear:
• The print cartridge may be installed improperly. 
Remove the cartridge and reinsert.
• The print cartridge may be defective. Install a 
new print cartridge. See page 8.3.
• If the problem persists, the printer may require 
repair. Contact a service representative.
ConditionSuggested solutions
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							9.13   
Common Windows problems
Note
Refer to Microsoft Windows 2000/XP/2003 User’s Guide that 
came with your PC for further information on Windows error 
messages. Curl
If the printed paper is curled or paper does not 
feed into the printer:
• Turn over the stack of paper in the tray. Also try 
rotating the paper 180° in the tray.
• Try printing to rear cover.
An unknown 
image 
repetitively 
appears on a 
next few sheets 
or loose toner, 
light print, or 
contamination 
occurs.Your printer is probably being used at an altitude 
of 1,000 m (3,281 ft) or above.
The high altitude may affect the print quality such 
as loose toner or light imaging. You can set this 
option through Printer Settings Utility or 
Altitude Adj. in System setup menu. See 
page 2.4.
ConditionSuggested solutions
“File in Use” 
message appears 
during installation.Exit all software applications. Remove all 
software from the StartUp Group, then restart 
Windows. Reinstall the printer driver.
“Error Writing to 
LPTx” message 
appears.• Ensure that the cables are connected 
correctly, the printer is on.
• If bi-directional communication is not turned 
on in the driver, it will also cause this 
message.
“General Protection 
Fault”, “Exception 
OE”, “Spool32”, or 
“Illegal Operation” 
messages appear.Close all other applications, reboot Windows 
and try printing again.
“Fail To Print,” “A 
printer timeout error 
occurred,” 
messages appear.These messages may appear during printing. 
Just keep waiting until the printer finishes 
printing. If the message appears in standby 
mode or after printing has been completed, 
check the connection and/or whether an error 
has occurred.
ConditionSuggested solutionsCommon PostScript problems
The following situations are PostScript language specific and may occur 
when several printer languages are being used.
Note
To receive a printed or screen displayed message when 
PostScript errors occur, open the Print Options window and 
click the desired selection next to the PostScript errors section.
ConditionPossible causeSuggested solutions
PostScript file 
can not be 
printed.The PostScript 
driver may not 
be installed 
correctly.• Print a configuration page 
and verify that the PostScript 
version is available for 
printing.
• Install the PostScript driver.
• If problem consists, contact a 
service representative.
“Limit Check 
Error” message 
appears.The print job 
was too 
complex.You might need to reduce the 
complexity of the page or install 
more memory.
A PostScript 
error page 
prints.Print job may 
not be 
PostScript.Make sure that the print job is a 
PostScript job. Check to see 
whether the software 
application expected a setup or 
PostScript header file to be sent 
to the printer.
The optional 
tray 2 is not 
selected in the 
driver.The printer 
driver has not 
been 
configured to 
recognize the 
optional tray 2.Open the PostScript driver 
properties, select the Device 
Settings tab, and set the Tra y2 
option of the Installable 
Options section to Installed.
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							9.14   
Common Linux problems
ConditionSuggested solutions
The printer doesn’t 
print.• Check if the printer driver is installed in your 
system. Open Unified Driver Configurator 
and switch to the Printers tab in Printers 
configuration window to look at the list of 
available printers. Make sure that your 
machine is displayed on the list. If not, 
please, invoke Add new printer wizard to set 
up your device. 
• Check if the printer is started. Open Printers 
configuration and select your machine on 
the printers list. Look at the description in 
the Selected printer pane. If its status 
contains “(stopped)” string, please, press 
the Start button. After that normal operation 
of the printer should be restored. The 
stopped status might be activated when 
some problems in printing occurred. 
• Check if your application has special print 
option such as “-oraw”. If “-oraw” is 
specified in the command line parameter 
then remove it to print properly. For Gimp 
front-end, select “print” -> “Setup printer” 
and edit command line parameter in the 
command item.
I encounter error 
“Unable to open 
MFP port device 
file!” when printing 
a document.Please avoid changing print job parameters 
(via LPR GUI, for example) while a print job is 
in progress. Known versions of CUPS server 
break the print job whenever print options are 
changed and then try to restart the job from 
the beginning. Since Unified Linux Driver 
locks port while printing, the abrupt 
termination of the driver keeps the port locked 
and therefore unavailable for subsequent print 
jobs. If this situation occurred, please, try to 
release the port.
When printing a 
document over the 
network in SuSE 
9.2, the printer 
does not print.The CUPS (Common Unix Printing System) 
version distributed with SuSE Linux 9.2 
(cups-1.1.21) has a problem with IPP 
(Internet Printing Protocol) printing. Use the 
socket printing instead of IPP or install later 
version of CUPS (cups-1.1.22 or higher).
Common Macintosh problems
ConditionSuggested solutions
The printer does not 
print PDF file correctly. 
Some parts of graphics, 
text, or illustrations are 
missing.Incompatibility between the PDF file and 
the Acrobat products:
Printing the PDF file as an image may 
solve this problem. Turn on Print As 
Image from the Acrobat printing options. 
Note: it will take longer to print when you 
print a PDF file as an image.
The document has 
printed, but the print job 
has not disappeared 
from the spooler in Mac 
OS 10.3.2.Update your Mac OS to OS 10.3.3 or 
higher.
When print a document 
in Macintosh with 
Acrobat Reader 6.0 or 
higher, colors print 
incorrectly.The resolution setting in the printer driver 
may not be matched with that in Acrobat 
Reader.
Make sure that the resolution setting in 
your printer driver matches that in 
Acrobat Reader.
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							10.1   
10 Installing accessories
Your printer is a full-featured laser printer that has been optimized to 
meet most of your printing needs. Recognizing that each user may have 
different requirements, however, Xerox makes several accessories 
available to enhance the printer’s capabilities.
This chapter includes:
• Precautions when installing accessories
• Installing a memory DIMM
Precautions when installing accessories
Disconnect the power cord: 
Never remove the control board cover while the power is being supplied.
To avoid the possibility of an electrical shock, always disconnect the 
power cord when installing or removing ANY internal or external 
accessories.
Discharge static electricity: 
The control board and internal accessories (network interface card and 
memory DIMM) are sensitive to static electricity. Before installing or 
removing an internal accessories, discharge static electricity from your 
body by touching something metal, such as the metal back plate on any 
device plugged into a grounded power source. If you walk round before 
finishing installation, discharge any static electricity once again.
Installing a memory DIMM
Your printer has a dual in-line memory module (DIMM) slot. Use this 
DIMM slot to install additional memory.
Phaser 3435/DN has 64 MB of memory which can be expanded to 
320 MB. 
For order information for optional memory DIMM’s, see page 7.1.
1Turn the printer power off and unplug all cables from the printer.
2Grasp the control board cover and slide toward you to open it.
3Completely open the latch on each side of the DIMM slot.
4Take out a new memory DIMM from the plastic bag.
1control board cover
1
1latch
1
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							10.2   
5Holding the memory DIMM by the edges, align the notches on the 
memory DIMM with the grooves on the memory DIMM slot.
6Push the DIMM straight into the DIMM slot until it snaps into place. 
Make sure the latches fit over the notches located on either side of 
the DIMM.
7Replace the control board cover.
8Reconnect the power cord and printer cable, and turn the printer 
on.Setting the memory in the PostScript printer 
properties
After installing the memory DIMM, you need to select it in the printer 
properties of the PostScript printer driver so that you can use it.
1Make sure that the PostScript printer driver is installed in your 
computer. To installing the PostScript printer driver, you need to 
select Custom and put a check mark on the PostScript printer 
driver. See the Software Section.
2Click the Windows Start menu.
3For Windows 2000, select Settings and then Printers.
For Windows XP/2003, select Printers and Faxes.
For Windows Vista, select Control Panel -> Hardware and Sound 
-> Printers.
4Select the Xerox Phaser 3435 printer.
5Click the right mouse button on the printer icon and select 
Properties.
6For Windows 2000/XP/2003/Vista, select Device Settings tab.
7Select the amount of memory you installed from Printer Memory in 
the Installable Option section.
8Click OK.
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							11.1   
11 Specifications
This chapter includes:
• Printer specifications
Printer specifications
ItemSpecifications and Description
Model name
Phaser 3435/DN
Printing speed
a33 ppm (A4); 35 ppm (Letter)
Duplex: 17 ipm (A4); 17.5 ipm (Letter)
Resolution
Up to 1200 x 1200 dpi effective output
Warm-up time
Less than 15 seconds
First print out time
Standby mode: 8.5 seconds 
Sleep mode: 25 seconds
Power rating
110 - 127 VAC or 220 - 240 VAC
See the Rating label on the machine for the 
correct voltage, frequency(hertz) and type of 
current for your machine. 
Power 
consumption
Average: 400 W
Power save mode: Less than 11 W
Noise level
bStandby mode: Less than 25dBA
Printing mode: Less than 54 dBA
Print cartridge life
c• Starter Print cartridge: 4,000 pages
• Standard: 4,000 pages 
• High yield: 10,000 pages 
(Declared yield value in accordance with ISO/
IEC 19752.)
Duty cycle
Monthly: Up to 80,000 pages
Weight
Gross: 15.62 Kg / Net: 12.7 Kg
Package weight
Paper: 1.8 Kg, Plastic: 0.52 Kg
External 
dimensions
(W x D x H)
400 x 435 x 314 mm (15.7 x 17.1 x 
12.4 inches)
Operating 
environment
Temperature: 10 ~ 32° C (50 ~ 90° F)
Humidity: 20 ~ 80% RH
Printer language
PCL 6d, PostScript 3, IBM ProPrinter, EPSON, 
SPL
Memory• 64 MB (Max 320 MB)
• 32, 128, or 256 MB optional memory 
available.
• Use only the Xerox-approved DIMM.
Fonts
1 bitmap, 45 scalable, 136 PostScript3 fonts
Interface
• IEEE 1284 Bidirectional Parallel Standard
   - Modes supported: Compatible, Nibble, Byte, 
ECP
• USB Interface Standard
   - USB 2.0 compliant
   - 480 Mbps 1 port
• Network Interface
   - 10/100 Base TX
OS compatibility
e• Windows 2000/XP/2003./Vista 
• Various Linux OS.
• Mac 10.3 ~ 10.5
Options
250-sheet tray
a. Print speed will be affected by operating system used, computing perfor-
mance, application software, connection method, media type, media size, and 
job complexity.
b. Sound pressure Level, ISO7779
c. The number of pages may be affected by operating environment, printing inter-
val, media type, and media size.
d. Compatible with PCL6 Version 2.1 
e. Please visit www.xerox.com/office/support
 to download the latest software ver-
sion.
ItemSpecifications and Description
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							1
INDEX
A
accessories
installing
memory DIMM 10.1
order information 7.1
C
cleaning
drum 8.2
inside 8.1
outside 8.1
cleaning sheet, print 8.2
component location 1.2
control panel
menus 2.1
status LED 1.4
D
demo page, print 2.7
DIMM, install 10.1
display language, change
control panel 2.7
drum, clean 8.2
E
error messages 9.6
H
high altitude 9.13
I
installing accessories
memory 10.1
J
jam, clear 9.1
L
Linux problems 9.14
loading paper
multi-purpose tray 5.6
tray 1/optional tray 2 5.5
M
Macintosh problems 9.14
manual feed mode 5.7
memory DIMM, install 10.1
multi-purpose tray 5.6
N
network setup
802.1x 4.3
CentreWare IS 4.3
EtherTalk 4.2
operating systems 4.1
TCP/IP 4.2
O
output location, select 5.8
output tray 5.8
P
paper guidelines 5.3
paper jam, clear
around the print cartridge 9.3
duplex area 9.4
multi-purpose tray 9.2
optional tray 2 9.2
paper exit area 9.3
tray 1 9.1
paper level indicator 5.4
paper load
multi-purpose tray 5.6
tray 1/optional tray 2 5.5
paper size
setting 2.3specifications 5.2
paper type
setting 2.3
specifications 5.2
PostScript problems 9.13
print cartridge
checkig remaining toner 8.2
cleaning 8.2
redistributing 8.3
replacing 8.3, 8.4
print quality problems, solve 9.11
printing
demo page 2.7
problem, solve
checklist 9.6
error messages 9.6
Linux 9.14
Macintosh 9.14
paper jams 9.1
printing 9.9
printing quality 9.11
PS errors 9.13
Windows 9.13
Q
quality problems 9.11
R
rear cover, use 5.8
replacement parts 8.4
replacing, print cartridge 8.3, 8.4
S
special print media, guidelines 5.3
specification, printer 11.1
status LED 1.4
supplies
checking life 8.2
order information 7.1
system requirements
Mac OS 3.2
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							2
Windows 3.2
T
toner save mode, use 2.7
W
Windows problems 9.13
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