Xerox Phaser 3600DN User Manual

							7.1   
7 Ordering supplies and 
accessories
This chapter provides print cartridge information on purchasing print 
cartridges and accessories available for your printer.
• Supplies
• Accessories
• How to purchase
Supplies
When the toner runs out, you can order the following types of print 
cartridges for your printer:
Accessories
You can purchase and install accessories to enhance your printer’s 
performance and capacity.
The following accessories are available for your printer:
Contact your local reseller for memory and options availability.
Ty p eYielda
a. Declared yield value in accordance with ISO/IEC 19752.
Part number
Standard yield  Approx. 7,000 pages 106R01370
High yield Approx. 14,000 pages 106R01371
AccessoryDescriptionPart number
Optional 
trayIf you are experiencing 
frequent paper supply 
problems, you can attach 
an additional 500 sheet 
tray. You can print 
documents on various 
sizes and types of print 
materials.097N01673
Optional 
duplexIf you are want to 
automatically print on both 
sides of paper, you can 
attach an additional duplex 
unit.097S03756
Memory 
DIMMExtends your printer’s 
memory capacity.• 097S03759: 64 MB
• 097S03760: 128 MB
• 097S03761: 256 MB
How to purchase
To order Xerox-authorized supplies or accessories, contact your local 
Xerox dealer or the retailer where you purchased your printer, or visit 
www.xerox.com/office/support
 and select your country/region for 
information on calling for technical support.
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							8.1   
8 Maintenance
This chapter provides information for maintaining your printer and the 
print cartridge, as well as suggestions for high-quality and economical 
printing.
This chapter includes:
• Printing information page
• Cleaning the printer
• Maintaining the print cartridge
• Maintenance parts
Printing information page
From the printer’s control panel, you can print pages that give detailed 
information about the printer. They can help you maintain your printer.
1Press Menu until Information appears on the bottom line of the 
display and press OK.
2Press the Up/down arrow buttons until the information page you 
want appears and press OK.
The Information page is printed.
Cleaning the printer
During the printing process, paper, toner, and dust particles can 
accumulate inside the printer. This buildup can cause print quality 
problems, such as toner specks or smearing. Your printer has a cleaning 
mode that can correct and prevent these types of problems.
Cleaning the outside of the printer
Clean the cabinet of the printer with a soft, lint-free cloth. You can 
dampen the cloth slightly with water, but be careful not to let any water 
drip onto or into the printer.
Caution
Cleaning the cabinet of the printer with cleaning materials 
containing large amounts of alcohol, solvents, or other strong 
substances can discolor or crack the cabinet.
Cleaning the inside of the printer
There are two methods to clean the inside of the printer:
• Clean the inside manually.
• Print a cleaning sheet, which can be done from the control panel.
Cleaning the Inside of the printer manually
1Turn the printer off and unplug the power cord. Wait for the printer 
to cool down.
2Open the top cover and pull the print cartridge out. Set it on a 
clean flat surface.
Cautions
• To prevent damage to the print cartridge, do not expose it 
to light for more than a few minutes. Cover it with a piece of 
paper, if necessary. 
• Do not touch the green surface underside of the print 
cartridge. Use the handle on the cartridge to avoid touching 
this area.
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							8.2   
3With a dry lint-free cloth, wipe away any dust and spilled toner from 
the print cartridge area and the print cartridge cavity.
Caution
While cleaning the inside of the printer, be careful not to touch 
the transfer roller, located underneath the print cartridge. Oil 
from your fingers can cause print scan quality problems.
4Locate the long strip of glass of LSU (Laser Scanning Unit) inside 
the top of the cartridge compartment, and gently swab the glass to 
see if dirt turns the white cotton black.
5Reinsert the print cartridge and close the top cover.
6Plug in the power cord and turn the printer on.
Printing a cleaning sheet
If you are experiencing blurred, faded, or smeared printouts, you can 
clear the problem by printing a cleaning sheet, provided by your printer. 
You can print:
• OPC (Organic Photo Conductor) Cleaning sheet: cleans the OPC 
drum of the print cartridge.
• Fuser Cleaning sheet: cleans the fuser unit inside the printer. 
1Make sure that the printer is turned on with paper loaded in tray.
2Press Menu until System Setup appears on the bottom line of the 
display and press OK.
3Press the Up/down arrow buttons until Maintenance appears and 
press OK.
4When Clean Drum appears, press OK.
Or, press the Up/down arrow buttons until Clean Drum
 or Clean 
Fuser appears and press OK.
Your printer automatically picks up a sheet of paper from the tray 
and prints out a cleaning sheet with dust or toner particles on it.
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							8.3   
Maintaining the print cartridge
Print cartridge storage
To get the most from the print cartridge, keep the following guidelines 
in mind:
• Do not remove the print cartridge from its package until ready for 
use.
• Do not refill the print cartridge. The printer warranty does not cover 
damage caused by using a refilled cartridge.
•Store print cartridge in the same environment as the printer.
• To prevent damage to the print cartridge, do not expose it to light for 
more than a few minute.
Expected cartridge life
The print cartridge yield depends on the amount of toner that print jobs 
require. Average yield for a new print cartridge is 7,000 or 14,000 
standard pages in accordance with the ISO/IEC 19752 standard. 
(Average yield for the original print cartridge supplied with the machine 
is 7,000 standard pages.) The actual number may also be different 
depending on the print density of the pages you print on, and the number 
of pages may be affected by operating environment, printing interval, 
media type, and media size. If you print a lot of graphics, you may need 
to change the cartridge more often.
Checking the remaining toner 
You can check the level of toner left in the cartridge.
If you are having print quality problems, this can help you determine if 
the problem is caused by low toner.
1Press Menu until System Setup appears on the bottom line of the 
display press OK.
2Press the Up/down arrow buttons until Maintenance appears and 
press OK.
3Press the Up/down arrow buttons until Supplies Life appears and 
press OK.
4Press the Up/down arrow buttons to access To n e r  R e m a i n s and 
press OK.
The display shows the percentage of the remaining toner.
Note
While the following messages are appearing on the display, the 
sub-menu(s) under Supplies Life can be changed:
-Invalid Toner, NonGenuine Toner, Replace Toner, To n e r  
Exhausted
Redistributing print cartridge
When the print cartridge is near the end of its life:
• White streaks or light printing occurs. 
•Toner Low appears on the display.
•The Status LED blinks red.
If this happens, you can temporarily reestablish print quality by 
redistributing the remaining toner in the cartridge. In some cases, white 
streaks or light printing will still occur even after you have redistributed 
the toner.
1Open the top cover.
2Pull the print cartridge out.
Cautions
• Avoid reaching too far into the printer. The fusing area may 
be hot.
• To prevent damage to the print cartridge, do not expose it 
to light for more than a few minutes. Cover it with a piece of 
paper, if necessary. 
• Do not touch the green surface undersid e of the print 
cartridge. Use the handle on the cartridge to avoid touching 
this area.
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							8.4   
3Thoroughly roll the cartridge 5 or 6 times to distribute the toner 
evenly inside the cartridge. 
Note
If toner gets on your clothing, wipe it off with a dry cloth and 
wash clothing in cold water. Hot water sets toner into fabric.
4Hold the print cartridge by the handle and slowly insert the 
cartridge into the opening in the printer. 
5Tabs on the sides of the cartridge and corresponding grooves 
within the printer will guide the cartridge into the correct position 
until it locks into place completely.
6Close the top cover. Make sure that the cover is securely closed.
Replacing the print cartridge
When the print cartridge is completely empty:
•Toner Low Replace Toner appears on the display. 
•The Status LED lights red.
At this stage, the print cartridge needs to be replaced. For order 
information for print cartridges, see page 7.1.
1Open the top cover.
2Pull the print cartridge out.
3Remove the new print cartridge from its bag.
Caution
Do not use sharp objects, such as a knife or scissors, to open 
the print cartridge package. They might scratch the drum of 
the cartridge.
4Roll the cartridge 5 or 6 times to distribute the toner.
Thoroughly roll the cartridge to assure maximum copies per 
cartridge. Save the box and the plastic bag for shipping.
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							8.5   
Cautions
• If toner gets on your clothing, wipe it off with a dry cloth and 
wash clothing in cold water. Hot water sets toner into fabric.
• To prevent damage to the print cartridge, do not expose it to 
light for more than a few minutes. Cover it with a piece of 
paper, if necessary. 
• Do not touch the green surface underside of the print 
cartridgeprint cartridge. Use the handle on the cartridge to 
avoid touching this area.
5At the end of the print cartridge, the sealing tape is located. 
Carefully pull the tape out of the cartridge and discard it.
Notes
• The sealing tape should be longer than 60 cm when correctly 
removed.
• Holding the print cartridge, pull the sealing tape straight to 
remove it from the cartridge. Be careful not to cut the tape. If 
this happens, you cannot use the print cartridge.
• Refer to the helpful pictures on the cartridge wrapping paper.
6There is a flexible plastic holder. Remove the holder from the print 
cartridge.
7Hold the print cartridge by the handle and slowly insert the 
cartridge into the opening in the printer.
8Tabs on the sides of the cartridge and corresponding grooves 
within the printer will guide the cartridge into the correct position 
until it locks into place completely.
9Close the top cover. Make sure that the cover is securely closed.
Clearing the Toner Low Replace Toner message
When the Toner Low Replace Toner message appears you can 
configure the machine so it does not display the message.
1Press Menu until System Setup appears on the bottom line of the 
display and press OK.
2Press the Scroll buttons until Maintenance appears and press OK.
3Press the Scroll buttons until CLR Empty Msg. appears and press 
OK.
4Select On and press OK.
5Now the Toner Low Replace Toner message does not appear but 
the Replace Toner message will remain for reminding you that a 
new cartridge needs to be installed for quality.
Caution
Once you have selected On, this setting will be permanently 
written to the memory of the cartridge, and this menu item will 
be removed from the Maintenance menu.
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							8.6   
Maintenance parts
To avoid print quality and paper feed problems resulting from worn parts 
and to maintain your printer in top working condition the following items 
will need to be replaced at the specified number of pages or when the 
life span of each item has expired.
ItemsYield (Average)
Fuser unit Approx. 150,000 pages
Pick-up roller Approx. 150,000 pages
Transfer roller
a
aXerox highly recommends that an authorized service provider, dealer 
or the retailer where you bought printer performs this maintenance 
activity.Approx. 150,000 pages
Roller-Idle unit
aApprox. 150,000 pages
Unit-holder pad
aApprox. 150,000 pages
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							9.1   
9 Troubleshooting
This chapter provides helpful information for what to do if you encounter 
an error while using your printer. 
This chapter includes:
• Clearing paper jams
• Troubleshooting checklist
• Understanding the Status LED
• Understanding display messages
• Print cartridge-related messages
• Solving general printing problems
• Solving print quality problems
• Common Windows problems
• Common PostScript problems
• Common Linux problems
• Common Macintosh problems
Clearing paper jams
Note
When removing paper that is jammed in the printer, if possible 
always pull the paper in the direction that it normally moves so 
as not to damage internal components. Always pull firmly and 
evenly; do not jerk the paper. If the paper tears, ensure that all 
fragments of paper are removed; otherwise a jam will occur 
again.
When a paper jam occurs, the Status LED lights red. Open and close the 
top cover. The jammed paper will automatically exit the printer. 
If the paper does not exit, check the display on the control panel. The 
message indicating the corresponding location of the paper jam 
appears. Refer to the table below to locate the paper jam and to clear it: 
In the paper feed area
In Tra y 2
1Pull Tray 2 open.
MessageLocation of JamGo To
Paper Jam 0
Open/Close DoorIn the paper feed area
tray 1(MPT), Tray 2below
Paper Jam 1
Open/Close DoorAround the print cartridge page 9.3
Paper Jam 2
Check InsideIn the paper exit area page 9.4
Duplex Jam 0
Check InsideIn the duplex area page 9.4
Duplex Jam 1
Open/Close DoorIn the duplex area page 9.5
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							9.2   
2Remove the jammed paper by gently pulling it straight out. Make 
sure that all of the paper is properly aligned in Tray 2.
If the paper does not move when you pull, or if you do not see the 
paper in this area, check the fuser area around the print cartridge. 
See page 9.3.
3Insert Tray 2 into the printer until it snaps into place. Printing 
automatically resumes.
In optional tray 3
1Pull optional tray 3 open.
2Remove the jammed paper from the printer.
If the paper does not move when you pull, or if you do not see the 
paper in this area, stop and go to step 3.
3Remove Tray 2 and optional tray 3 out of the printer.
4Remove the jammed paper from tray.
5Insert the trays back into the printer. Printing automatically 
resumes.
In tray 1(MPT)
1If the paper is not feeding properly, pull the paper out of the printer.
2Open and close the top cover to resume printing.
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							9.3   
Around the print cartridge
Note
The fuser area is hot. Take care when removing paper from the 
printer.
1Open the top cover and pull the print cartridge out.
2Carefully lift up the guide feed.
3Remove the jammed paper by gently pulling it straight out.
If you cannot find jammed paper, or if there is any resistance 
removing the paper, stop pulling and go to the paper exit area on 
page 9.4.
4Flip down the guide feed and reinstall the print cartridge.
5Replace the print cartridge and close the top cover. Printing 
automatically resumes.
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