Xerox Phaser 3600DN User Manual

							9.14   
Vertical linesIf black vertical streaks appear on the page:
• The drum inside the print cartridge has 
probably been scratched. Install a new print 
cartridge. 
Gray 
backgroundIf the amount of background shading becomes 
unacceptable, the procedures below may fix the 
problem.
• Change to lighter weight pages. See page 5.3.
• Check the printer’s environment; very dry (low 
humidity) or high humidity (higher than 80% 
RH) conditions can increase the amount of 
background shading.
• Remove the old print cartridge and install a 
new one. See page 8.4.
Toner smear
• Clean the inside of the printer. See page 8.1.
• Check the type and quality. See page 5.2.
• Remove the print cartridge and install a new 
one. See page 8.4.
Ve r t i ca l  
repetitive 
defectsIf marks repeatedly appear on the printed side of 
the page at even intervals:
•The print cartridge may be damaged. If a 
repetitive mark occurs on the page, print a 
cleaning sheet several times to clean the 
cartridge; see page 8.2. After the printout, if 
you still have the same problems, install a new 
print cartridge. See page 8.4.
• Parts of the printer may have toner on them. If 
the defects occur on the back of the page, the 
problem will likely correct itself after a few more 
pages.
• The fusing assembly may be damaged. 
Contact a service representative.
ConditionSuggested solutions
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Background 
scatterBackground scatter results from bits of toner 
distributed on the printed page. 
• The paper may be too damp. Try printing with a 
different batch of paper. Do not open packages 
of paper until necessary so that the paper does 
not absorb too much moisture.
• If background scatter occurs on an envelope, 
change the printing layout to avoid printing over 
areas that have overlapping seams on the reverse 
side. Printing on seams can cause problems.
• If background scatter covers the entire surface 
area of a printed page, adjust the print 
resolution through your software application or 
via the printer properties window.
Misformed 
characters• If characters are improperly formed and 
producing hollowed images, the paper stock 
may be too slick. Try a different paper. See 
page 5.3.
• If characters are improperly formed and 
producing a wavy effect, the scanner unit may 
need service. Verify that it also occurs on a 
demo page (see page 2.9). For service, contact 
a service representative.
Page skew
• Ensure that the paper is loaded properly.
• Check the paper type and quality. See 
page 5.2.
• Ensure that the paper or other material is 
loaded correctly and the guides are not too 
tight or too loose against the paper stack.
Curl or wave
• Ensure that the paper is loaded properly.
• Check the type and quality. Both high 
temperature and humidity can cause paper 
curl. See page 5.2.
• Turn over the stack of paper in the tray. Also try 
rotating the paper 180° in tray.
• Try printing to the rear cover (face-up).
Wrinkles or 
creases• Ensure that the paper is loaded properly.
• Check the paper type and quality. See 
page 5.2.
• Open the rear cover and try printing to the rear 
cover (face-up).
• Turn over the stack of paper in tray. Also try 
rotating the paper 180° in tray.
ConditionSuggested solutions
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							9.15   
Back of 
printouts are 
dirty• The transfer roller may be dirty. See page 8.1.
• Check for leaking toner. Clean the inside of the 
printer. 
Solid color or 
Black pages•The print cartridge may not be installed 
properly. Remove the cartridge and reinsert.
•The print cartridge may be defective and need 
replacing. Install a new print cartridge.
• The printer may require repair. Contact a 
service representative.
Loose toner
• Clean the inside of the printer. 
• Check the paper type and quality. See 
page 5.2.
• Install a new print cartridge. See page 8.4.
• If the problem persists, the printer may require 
repair. Contact a service representative.
Character 
Vo i d sCharacter voids are white areas within characters 
that should be solid black:
• If you are using transparencies, try another 
type of transparency. Because of the 
composition of the transparency, some 
character voids may be normal. 
• You may be printing on the wrong surface on 
the paper. Remove the paper and turn it 
around. 
• The paper may not meet paper specifications. 
See page 5.3.
Horizontal 
stripesIf horizontally aligned black streaks or smears 
appear:
•The print cartridge may be installed 
improperly. Remove the cartridge and reinsert.
•The print cartridge may be defective. Install a 
new print cartridge. See page 8.4.
• If the problem persists, the printer may require 
repair. Contact a service representative.
ConditionSuggested solutions
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Common Windows problems
Note
Refer to Microsoft Windows 2000/XP/Vista/2003 User Guide 
that came with your PC for further information on Windows 
error messages. CurlIf the printed paper is curled or paper does not 
feed into the printer:
• Turn over the stack of paper in tray. Also try 
rotating the paper 180° in tray.
• Try printing to rear cover.
An unknown 
image 
repetitively 
appears on a 
next few sheets 
or loose toner, 
light print, or 
contamination 
occurs.Your printer is probably being used at an altitude 
of 2,500 m (8,200 ft) or above.
The  high altitude may affect the print quality such 
as loose toner or light imaging. You can set this 
option through Printer Settings Utility or 
Altitude Adj. in System Setup menu. See 
page 2.5.
ConditionSuggested solutions
“File in Use” 
message appears 
during installation.Exit all software applications. Remove all 
software from the StartUp Group, then restart 
Windows. Reinstall the printer driver.
“Error Writing to 
LPTx” message 
appears.• Ensure that the cables are connected 
correctly, the printer is on.
• If bi-directional communication is not turned 
on in the driver, it will also cause this 
message.
“General Protection 
Fault”, “Exception 
OE”, “Spool32”, or 
“Illegal Operation” 
messages appear.Close all other applications, reboot Windows 
and try printing again.
“Fail To Print”, “A 
printer timeout error 
occurred”, 
messages appear.These messages may appear during printing. 
Just keep waiting until the printer finishes 
printing. If the message appears in standby 
mode or after printing has been completed, 
check the connection and/or whether an error 
has occurred.
ConditionSuggested solutions
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							9.16   
Common PostScript problems
The following situations are PostScript language specific and may 
occur when several printer languages are being used.
Note
To receive a printed or screen displayed message when 
PostScript errors occur, open the Print Options window and 
click the desired selection next to the PostScript errors section.
ConditionPossible causeSuggested solutions
PostScript file 
can not be 
printed.The PostScript 
driver may not 
be installed 
correctly.• Print a configuration page 
and verify that the PostScript 
driver has been installed.
• Install the PostScript driver.
• If problem consists, contact a 
service representative.
“Limit Check 
Error” message 
appears.The print job 
was too 
complex.You might need to reduce the 
complexity of the page or install 
more memory.
A PostScript 
error page 
prints.Print job may 
not be 
PostScript.Make sure that the print job is a 
PostScript job. Check to see 
whether the software 
application expected a setup or 
PostScript header file to be sent 
to the printer.
The optional 
tray 3 is not 
selected in the 
driver.The printer 
driver has not 
been 
configured to 
recognize the 
optional tray 3.Open the PostScript driver 
properties, select the Device 
Settings tab, and set the 
Tra y 3 option of the Installable 
Options section to Installed.
Common Linux problems
ConditionSuggested solutions
The machine does not 
print.• Check if the printer driver is installed in 
your system. Open Unified Driver 
configurator and switch to the Printers 
tab in Printers configuration window to 
look at the list of available printers. 
Make sure that your machine is 
displayed on the list. If not, please, 
invoke Add new printer wizard to set up 
your device.
• Check if the printer is paused. Open 
Printers configuration and select your 
machine on the printers list. Look at the 
description in the Selected printer pane. 
If its status contains “(stopped)” string, 
please, press the Start button. After that 
normal operation of the printer should 
be restored. The “stopped” status might 
be activated when some problems in 
printing occurred. For instance, this 
could be an attempt to print document 
when port is claimed by a scanning 
application.
• Check if the port is busy. Since 
functional components of MFP (printer 
and scanner) share the same I/O 
interface (port), the situation of 
simultaneous access of different 
“consumer” application to the same port 
is possible. To avoid possible conflicts, 
only one of them at a time is allowed to 
gain control over the device. The other 
“consumer” will encounter “device busy” 
response. You should open ports 
configuration and select the port 
assigned to your printer. In the Selected 
port pane you can see if the port is 
occupied by some other application. If 
this is the case, you should wait for 
completion of the current job or should 
press Release port button, if you are 
sure that the present owner is not 
functioning properly.
• Check if your application has special 
print option such as “-oraw”. If “-oraw” is 
specified in the command line 
parameter then remove it to print 
properly. For Gimp front-end, select 
“print” -> “Setup printer” and edit 
command line parameter in the 
command item.
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							9.17   
The machine does not 
print.The CUPS (Common Unix Printing 
System) version distributed with SuSE 
Linux 9.2 (cups-1.1.21) has a problem 
with ipp (Internet Printing Protocol) 
printing. Use the socket printing instead of 
ipp or install later version of CUPS (cups-
1.1.22 or higher).
Some color images 
come out all black.This is a known bug in Ghostscript (until 
GNU Ghostscript version 7.05) when the 
base color space of the document is 
indexed color space and it is converted 
through CIE color space. Because 
PostScript uses CIE color space for Color 
Matching System, you should upgrade 
Ghostscript on your system to at least 
GNU Ghostscript version 7.06 or later. You 
can find recent Ghostscript versions at 
www.ghostscript.com
.
Some color images 
come out in 
unexpected color.This is a known bug in Ghostscript (until 
GNU Ghostscript version 7.xx) when the 
base color space of the document is 
indexed RGB color space and it is 
converted through CIE color space. 
Because PostScript uses CIE color space 
for Color Matching System, you should 
upgrade Ghostscript on your system to at 
least GNU Ghostscript version 8.xx or 
later. You can find recent Ghostscript 
versions at www.ghostscript.com
.
The machine does not 
print whole pages and 
its output is half page 
printed.It is a known problem that occurs when a 
color printer is used on version 8.51 or 
earlier of Ghostscript, 64-bit Linux OS, 
and reported to bugs.ghostscript.com as 
Ghostscript Bug 688252. The problem is 
solved in AFPL Ghostscript v. 8.52 or 
above. Download the latest version of 
AFPL Ghostscript from http://
sourceforge.net/projects/ghostscript/ and 
install it to solve this problem.
I encounter error 
“Cannot open port 
device file” when 
printing a document.Please avoid changing print job 
parameters (via LPR GUI, for example) 
while a print job is in progress. Known 
versions of CUPS server break the print 
job whenever print options are changed 
and then try to restart the job from the 
beginning. Since Unified Linux Driver 
locks port while printing, the abrupt 
termination of the driver keeps the port 
locked and therefore unavailable for 
subsequent print jobs. If this situation 
occurred, please, try to release the port. 
ConditionSuggested solutions
Common Macintosh problems
The printer does not 
print PDF file correctly. 
Some parts of 
graphics, text, or 
illustrations are 
missing.Incompatibility between the PDF file and 
the Acrobat products:
Printing the PDF file as an image may 
solve this problem. Turn on Print As 
Image from the Acrobat printing options.
N
OTE: It will take longer to print when you 
print a PDF file as an image.
ConditionSuggested solutions
The printer does not 
print a document from 
Acrobat Reader.You should change the Print Method 
option to Print as Image when you print 
from Acrobat Reader.
The document has 
printed, but the print job 
has not disappeared 
from the spooler in Mac 
OS 10.3.2.Update your Mac OS to OS 10.3.3 or 
higher.
Some letters are not 
displayed normally 
during the Cover page 
printing.This problem is caused because Mac OS 
can not create the font during the Cover 
page printing. English alphabet and 
numbers are displayed normally at the 
Cover page.
When printing a 
document in Mac OS 
with Acrobat Reader 6.0 
or higher, colors print 
incorrectly.This problem is caused because the 
resolution setting in the printer driver 
may not be matched with that in Acrobat 
Reader.
Make sure that the resolution setting in 
your printer driver matches that in 
Acrobat Reader.
ConditionSuggested solutions
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							10.1   
10 Installing accessories
Your printer is a full-featured laser printer that has been optimized to 
meet most of your printing needs. Recognizing that each user may have 
different requirements, however, Xerox makes several accessories 
available to enhance the printer’s capabilities.
This chapter includes:
• Precautions when installing accessories
• Installing a memory DIMM
Precautions when installing accessories
Disconnect the power cord: 
Never remove the control board cover while the power is being supplied.
To avoid the possibility of an electrical shock, always disconnect the 
power cord when installing or removing ANY internal or external 
accessories.
Discharge static electricity: 
The control board and internal accessories (network interface card and 
memory DIMM) are sensitive to static electricity. Before installing or 
removing any internal accessories, discharge static electricity from your 
body by touching something metal, such as the metal back plate on any 
device plugged into a grounded power source. If you walk round before 
finishing installation, discharge any static electricity once again.
Installing a memory DIMM
Your printer has a dual in-line memory module (DIMM) slot. Use this 
DIMM slot to install additional memory.
Phaser 3600/B has 64 MB, and Phaser 3600N or Phaser 3600/DN has 
128 MB of memory. The memory can be expanded to 512 MB.
For order information for optional memory DIMMs, see page 7.1.
1Turn the printer power off and unplug all cables from the printer.2Remove the duplex-slot cover from the back of the printer. If you 
installed an optional duplex unit, remove it from the printer.
3Grasp the control board cover and slide toward you to open it.
4Completely open the latches on each side of the DIMM slot.
5Remove the memory DIMM from its antistatic package. Locate the 
alignment notches on the bottom edge of the DIMM.
1
1control board cover
1notch
1
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							10.2   
6Holding the memory DIMM by the edges, align the notches on the 
memory DIMM with the grooves on the memory DIMM slot.
7Push the DIMM straight into the DIMM slot until it snaps into place. 
Make sure the latches fit over the notches located on either side of 
the DIMM.
8Replace the control board cover.
1groove
2notch
1
2
1
1latch
9Reinstall the duplex-slot cover or the optional duplex unit.
10Reconnect the power cord and printer cable, and turn the printer 
on.
Setting the memory in the PostScript printer 
properties
After installing the memory DIMM, you need to select it in the printer 
properties of the PostScript printer driver so that you can use it.
1Make sure that the PostScript printer driver is installed in your 
computer. To install the PostScript printer driver, you need to select 
Custom and put a check mark on the PostScript printer driver. See 
the Software Section.
2Click the Windows Start menu.
3For Windows 2000, select Settings and then Printers.
For Windows XP/2003, select Printers and Faxes.
For Windows Vista, select Control Panel > Hardware and Sound > 
Printers.
4Select the Xerox Phaser 3600 PS printer.
5Click the right mouse button on the printer icon and select 
Properties.
6For Windows 2000/XP//Vista/2003, select Device Settings tab.
7Select the amount of memory you installed from Printer Memory in 
the Installable Option section.
8Click OK.
Removing the Memory DIMM
1Follow steps 1 and 3 on page 10.1 to access the control board.
2Push the latches at both ends of the DIMM slot away from the 
DIMM. Pull out the DIMM.
3Place the DIMM in its original package or wrap it with a sheet of thin 
metal, such as aluminium foil, and store it in a box. 
4Follow from step 8 on page 10.2.
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							11.1   
11 Specifications
This chapter includes:
• Printer specifications
Printer specifications
ItemSpecifications and Description
Printing speed
aUp to 38 ppm (A4); Up to 40 ppm (Letter)
Duplex: Up to 26 ipm (A4); Up to 27 ipm (Letter)
Resolution
Up to 1200 x 1200 dpi effective output
Warm-up time
Less than 45 seconds
First print out time
Standby mode: 9 seconds 
Sleep mode: 40 seconds
Power rating
AC 110 - 127 V or AC 220 - 240 V
See the Rating label on the machine for the 
correct voltage, frequency (hertz) and type of 
current for your machine.
Power 
consumption
Average: 700 W
Power save mode: Less than 13 W
Noise level
bStandby mode: Less than 35 dBA
Printing mode: Less than 56 dBA
Print cartridge life
c• Starter print cartridge: Approx. 7,000 pages
• Standard: Approx. 7,000 pages 
• High yield: Approx. 14,000 pages 
Duty cycle
Monthly: Up to 200,000 pages
Weight
Phaser 3600/B, 
Phaser 3600/NGross: 23.5 Kg/ Net: 19.7 Kg
Phaser 3600/DNGross: 25.4 Kg/ Net: 21.0 Kg
Package weight
Paper: 2.71 Kg, Plastic: 0.79 Kg
External 
dimensions 
(WxDxH)
Phaser 3600/B, 
Phaser 3600/N396 x 476 x 375 mm 
(15.6 x 18.7 x 14.8 inches)
Phaser 3600/DN396 x 509 x 375 mm 
(15.6 x 20.0 x 14.8 inches)
Operating 
environment
Temperature: 10 ~ 30° C (50 ~ 86° F)
Humidity: 20 ~ 80% RH
Printer language
PCL 6d, PostScript 3, IBM ProPrinter, EPSON
Memory64 MB for Phaser 3600/B
128 MB for Phaser 3600/N, Phaser 3600/DN
64 MB, 128 MB, or 256 MB optional memory 
available.
Fonts
1 bitmap, 45 scalable, 136 PostScript3 fonts
Interface
• IEEE 1284 Bidirectional Parallel Standard
- Modes supported: Compatible, Nibble, Byte, 
ECP
• USB Interface Standard
- USB 2.0 compliant
- 480 Mbps 1 port
• Network Interface (Phaser 3600/N, Phaser 
3600/DN only)
-10/100 Base TX
OS compatibility
e• Windows 2000/XP/Vista/2003 
• Various Linux OS
• Mac OS 10.2 ~ 10.5
Options•  500-sheet tray
•  Duplex unit for Phaser 3600/B or Phaser 3600/N
a. Print speed will be affected by operating system used, computing performance, 
application software, connection method, media type, media size, and job 
complexity.
b. Sound pressure Level, ISO 7779.
c. Average cartridge yield declared in accordance with ISO/IEC 19752. The number 
of pages may be affected by operating environment, printing interval, media type, 
and media size.
d. Compatible with PCL 6 Version 2.1.
e. Please visit www.xerox.com/office/support
 to download the latest software 
version.
ItemSpecifications and Description
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							1
INDEX
A
accessories
installing
memory DIMM 10.1
order information 7.1
C
cleaning
drum 8.2
inside 8.1
outside 8.1
cleaning sheet, print 8.2
component location 1.2
control panel
menus 2.1
status LED 9.7
D
demo page, print 2.9
DIMM, install 10.1
display language, change
control panel 2.9
drum, clean 8.2
E
error messages 9.8
H
high altitude 9.15
I
installing accessories
memory 10.1
J
jam, clear 9.1
L
loading paper
multi-purpose tray 5.6
tray 2/optional tray 3 5.5
M
Macintosh problems 9.17
manual feed mode 5.7
memory DIMM, install 10.1
N
network setup
802.1x 4.3
CentreWare IS 4.4
EtherTalk 4.2
IPP 4.4
IPX frame types 4.2
LPR 4.4
operating systems 4.1
Port 9100 4.3
SLP 4.4
TCP/IP 4.2
O
or 5.5
output location, select 5.8
output tray 5.8
P
paper guidelines 5.3
paper jam, clear
around the print cartridge 9.3
duplex area 9.4
In the paper feed area 9.1
optional tray 3 9.2
paper exit area 9.4
tray1(MPT) 9.2
paper level indicator 5.4
paper loadmulti-purpose tray 5.6
tray 2/optional tray 3 5.5
paper size
setting 2.4
specifications 5.2
paper type
setting 2.4
specifications 5.2
print cartridge
checkig remaining toner 8.3
cleaning 8.2
maintaining 8.3
redistributing 8.3
replacing 8.4, 8.5
print quality problems, solve 9.13
printing
demo page 2.9
problem, solve
checklist 9.7
error messages 9.8
Macintosh 9.17
paper jams 9.1
printing 9.11
printing quality 9.13
Windows 9.15
Q
quality problems 9.13
R
rear cover, use 5.9
replacement parts 8.6
replacing, print cartridge 8.4, 8.5
S
special print media, guidelines 5.3
specification, printer 11.1
status LED 9.7
supplies
checking life 8.3
order information 7.1
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							2
system requirements
Mac OS 3.2
Windows 3.2
W
Windows problems 9.15
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							Software section
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