Nortel Bcm 2 0 Personal Call Manager Instructions Manual

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© 2000 Nortel Networks
P0911958 Issue 01
Enterprise Edge 2.0 Personal Call Manager
User Guide 

P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Contents
Enterprise Edge Personal Call Manager 9
Using a handsfree telephone with Enterprise Edge Personal Call 
Manager 9
About this guide 9
Installing Enterprise Edge Personal Call Manager 10
Starting Enterprise Edge Personal Call Manager 10
Enterprise Edge Personal Call Manager icons 11
Enterprise Edge Personal Call Manager task tray icon 11
Enterprise Edge Personal Call Manager task tray menu 12
Enterprise Edge Personal Call...

4  Contents
Enterprise Edge 2.0 Personal Call Manager User Guide   P0911958 Issue 01
Making a call 29
Making a call using the Address Book 29
Making a call using the task tray or Calls menu 30
Making a call using the toolbar 31
Redialing a number 32
Returning a call 32
Calling from the Quick Dial list 33
Answering a call 34
Knowing when someone is calling 34
Knowing who is calling 34
Displaying who is calling from the task tray 34
Answering a call using the You Have a New Call dialog box 35
Answering a...

Contents  5
P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Conferencing a call 44
Creating a conference 44
Creating a conference using the Conference box 44
Creating a conference using the Calls box 44
Creating a conference using the task tray or Calls menu 44
Putting conferences call on hold 45
Putting the conference calls on hold using the window 45
Putting conference calls on hold using the task tray or Calls menu 45
Taking a conference off hold 45
Restoring a held conference...

6  Contents
Enterprise Edge 2.0 Personal Call Manager User Guide   P0911958 Issue 01
Address Book 54
The Tree View of the Address Book 54
The List View portion of the Address Book 55
Contacts 56
Adding a new contact to the Address Book 56
Address Properties dialog box 57
Adding a caller to the Address Book 62
Finding a contact in the Address Book 63
Editing the properties of a contact 66
Organizing the Address book 67
Copying a contact 68
Copying a contact using the linked copy method 69
Copying a...

Contents  7
P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Enterprise Edge Personal Call Manager Preferences 84
Changing the Search preferences 84
Changing the Startup Option 85
Changing the Dialing Rule Setting 85
Changing the Caller’s Record Display Setting 86
Quitting Enterprise Edge Personal Call Manager 88
Removing Enterprise Edge Personal Call Manager 88
Glossary 89
Index 91 

8  Contents
Enterprise Edge 2.0 Personal Call Manager User Guide   P0911958 Issue 01 

P0911958 Issue 01 Enterprise Edge 2.0 Personal Call Manager User Guide
Enterprise Edge Personal Call Manager
Enterprise Edge Personal Call Manager is a TAPI-based (Telephony Application 
Programming Interface) application that provides an easy to use computer interface 
for your telephone.
With Enterprise Edge Personal Call Manager you can:
• make calls
• redial telephone numbers
• return calls
• answer calls
• put calls on and off hold
• manage multiple calls
• transfer calls
• conference calls
•...

10  Installing Enterprise Edge Personal Call Manager
Enterprise Edge 2.0 Personal Call Manager User Guide   P0911958 Issue 01
Installing Enterprise Edge Personal Call Manager
Enterprise Edge Personal Call Manager must be installed on your computer before 
you can use it. The files required to install Enterprise Edge Personal Call Manager 
are on the Enterprise Edge server.
To install Enterprise Edge Personal Call Manager:
1. Exit any Windows programs that are running.
2. Click the Start button, point to...