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Samsung SM-G950U Manual

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    							Settings244
    Access About Phone Options
    1. From home, swipe up to access Apps.
    2. Tap  Settings >  About phone .
    3. Select or view available options. 
    						
    							Additional resources 
    for your device.
    Getting Help  
    						
    							246
    Getting Help
    Videos
    samsung.com/spsn
    Simulators
    samsungsimulator.com
    Tips
    samsung.com/us/support/tips/galaxy
    Samsung Support
    samsung.com/us/support  
    						
    							247
    Getting Help
    For Assistance
    The following topics address areas of support for your 
    phone, including troubleshooting, specifications, 
    account information, warranty information, and 
    customer service contact information.
    Troubleshooting
    Check the questions and answers below for 
    troubleshooting solutions for common phone issues.
    Phone freezes/operation is unstable.
    Solution : Turn the phone on again. If you are unable 
    to turn the phone off, remove and replace the Battery, 
    and then turn the phone on again. Data that was being 
    edited is erased after your phone is powered on again.
    Operation is unstable after a new 
    application was installed.
    Solution : The newly installed application may be the 
    cause. Uninstall the application in Safe mode. See 
    “Uninstall Apps” on page  60 for more information 
    about uninstalling apps. 
    To turn the phone on in Safe mode:
     ► Press and hold the Power  key > touch and hold 
    Power off , read the disclaimer for safe mode, and 
    then tap  OK.
    • After turning the phone on in Safe mode, 
    “Safe Mode” appears at lower left.
    • After restarting in Safe mode, your phone can be 
    powered on as usual.
    • Before turning the phone on in Safe mode, it is 
    recommended that you back up important data.
    • By powering the phone on in Safe mode, added 
    widgets may be deleted. 
    						
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    Getting Help
    Cannot use phone, mail, or Internet.
    Solution 1 : Check whether you are where signal is weak 
    or out of service area.
    Solution 2 : Power the phone on again.
    Solution 3 : Is the phone in Airplane mode? To check 
    that Airplane mode is canceled:
    1. From home, swipe up to access Apps .
    2. Tap  Settings >  Connections  > 
    Airplane mode . 
    Solution 4 : Is data communication disabled? To check 
    that data communication is enabled:
    1. From home, swipe up to access Apps .
    2. Tap  Settings >  Connections  > Data usage  > 
    Mobile data . 
    Solution 5: Is a disabled access point set? To reset to 
    initial settings:
    1. From home, swipe up to access Apps .
    2. Tap  Settings >  Connections  > 
    Mobile networks >  Access Point Names > 
     More options > Reset to default .
    Battery level goes down quickly.
    Solution: Are you where signal is weak or have been 
    out of service area for a long period? Calling where 
    signal is weak or being out of service area uses a lot of 
    Battery.
    Cannot install applications.
    Solution : Applications cannot be installed with only a 
    little free space on the phone or SD card. To check free 
    space, see “Storage” on page  211. Applications not 
    supported by your phone cannot be installed. 
    						
    							249
    Getting Help
    Cannot unlock screen.
    Solution : Power the phone on again. If you are unable 
    to turn the phone off, remove and replace the Battery, 
    and then power the phone on again. Data that was 
    being edited is erased after the phone is powered on 
    again.
    Virgin Mobile Account 
    Information and Help
    Find out about managing your account online and on 
    your phone, buying additional minutes for your plan, 
    and getting help.
    For more information about your Virgin Mobile account, 
    as well as other Virgin Mobile services, visit us at: 
    virginmobileusa.com .
    Manage Your Account
    Access information about your account. You can:
    • Check your minutes.
    • Add money (Top-Up).
    • Changes plans.
    • And more!
    Access your account from the special My Account app.
    1. From home, swipe up to access Apps .
    2. Tap  My Account.
    Top-Up Your Account 
    Sign up for Auto Pay to keep your service working 
    month after month. Or, you can buy Top-Up cards 
    at thousands of retailers and add money to your 
    account from your phone or by logging in at 
    virginmobileusa.com . 
    						
    							250
    Getting Help
    Auto Pay
    Auto Pay is the easiest way to keep your service 
    working. Once you register your credit card, debit card 
    or PayPal account, you can set it to automatically pay 
    your monthly plan. Then you can keep emailing, IMing, 
    Tweeting with Twitter, surfing, and talking with no 
    interruptions. Set up Auto Pay anytime by logging into 
    My Account at  virginmobileusa.com , and adjusting your 
    payment settings.
    1. From home, swipe up to access Apps .
    2. Tap  My Account.
    – or –
    From home, tap 
      Phone , and then tap 
     Dial * 7 2 9 . 
    						
    							View legal information 
    for your device.
    Legal  
    						
    							252
    Legal
    Legal Information
    READ THIS INFORMATION BEFORE USING YOUR 
    MOBILE DEVICE.
    Arbitration Agreement - This Product is subject to 
    a binding arbitration agreement between you and 
    SAMSUNG ELECTRONICS AMERICA, INC. (“Samsung”). 
    You can opt out of the agreement within 30 calendar 
    days of the first consumer purchase by emailing 
    [email protected]  or calling 1-800-SAMSUNG 
    (726-7864) and providing the applicable information. 
    For complete terms and conditions that bind you 
    and Samsung, refer to the “Arbitration Agreement ” 
    section of the Terms & Conditions, included with the 
    Product.
    Find Legal Information Online
    The full Arbitration Agreement, Standard Limited 
    Warranty, End User License Agreement (EULA), 
    and Health & Safety Information for your device are 
    available online:
    Arbitration Agreement, Standard Limited Warranty, 
    and Health & Safety Information:
    Phone:
    • English: samsung.com/us/Legal/Phone-HSGuide  
    • Spanish: samsung.com/us/Legal/Phone-HSGuide-SP
    Tablet:
    • English: samsung.com/us/Legal/Tablet-HSGuide
    • Spanish: samsung.com/us/Legal/Tablet-HSGuide-SP
    End User License Agreement:
    • English: samsung.com/us/Legal/SamsungLegal-EULA4
    • Spanish: samsung.com/us/Legal/SamsungLegal-
    EULA4/#SPANISH 
    						
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    Legal Find Legal Information on the Mobile Device 
    The full Arbitration Agreement, Standard Limited 
    Warranty, End User License Agreement (EULA) and 
    Health & Safety Information are also available on the 
    device, in the Samsung legal section of Settings. The 
    location depends on the device, and is usually in the 
    “About device” or “About phone” section, for example:
    • Settings  > About phone  o r About device  > 
    Legal  information  > Samsung legal
    Or, use the Search feature to search for “Legal”. 
    Intellectual Property
    All Intellectual Property, as defined below, owned 
    by or which is otherwise the property of Samsung 
    or its respective suppliers relating to the Product, 
    including but not limited to, accessories, parts, or 
    software relating thereto, is proprietary to Samsung 
    and protected under federal laws, state laws, and 
    international treaty provisions.  Intellectual Property includes, but is not limited to, 
    inventions (patentable or unpatentable), patents, trade 
    secrets, copyrights, software, computer programs, and 
    related documentation and other works of authorship. 
    You may not infringe or otherwise violate the rights 
    secured by the Intellectual Property. Moreover, you 
    agree that you will not (and will not attempt to) 
    modify, prepare derivative works of, reverse engineer, 
    decompile, disassemble, or otherwise attempt to create 
    source code from the software. No title to or ownership 
    in the Intellectual Property is transferred to you. All 
    applicable rights of the Intellectual Property shall 
    remain with Samsung and its suppliers. 
    						
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