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Acer Aspire 2020 Service Guide

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    							Aspire 2010
    Aspire 2020
    Service Guide
                                                                                                                                         PRINTED IN TAIWAN
    NOTE: This is Aspire 2000 extension model. Please refer to Aspire 2000 
                  Service CD(P/N: VD.A20V5.001) for the disassemble mpeg file. Service guide files and updates are available
    on the ACER/CSD web; for more information, 
    please refer to http://csd.acer.com.tw 
    						
    							II
    Revision History
    Please refer to the table below for the updates made on Aspire 2010/2020 service guide.
    D ateChapterUpdates 
    						
    							III
    Copyright
    Copyright © 2004 by Acer Incorporated.  All rights reserved.  No part of this publication may be reproduced, 
    transmitted, transcribed, stored in a retrieval system, or translated into any language or computer language, in 
    any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without 
    the prior written permission of Acer Incorporated.
    Disclaimer
    The information in this guide is subject to change without notice.
    Acer Incorporated makes no representations or warranties, either expressed or implied, with respect to the 
    contents hereof and specifically disclaims any warranties of merchantability or fitness for any particular 
    purpose.  Any Acer Incorporated software described in this manual is sold or licensed as is.  Should the 
    programs prove defective following their purchase, the buyer (and not  Acer Incorporated, its distributor, or its 
    dealer) assumes the entire cost of all necessary servicing, repair, and any incidental or consequential 
    damages resulting from any defect in the software.  
    Acer is a registered trademark of Acer Corporation.
    Intel is a registered trademark of Intel Corporation.
    Pentium and Pentium II/III are trademarks of Intel Corporation.
    Other brand and product names are trademarks and/or registered trademarks of their respective holders. 
    						
    							IV
    Conventions
    The following conventions are used in this manual:
    SCREEN 
    MESSAGESDenotes actual messages that appear 
    on screen.
    NOTEGives bits and pieces of additional 
    information related to the current 
    topic.
    WARNINGAlerts you to any damage that might 
    result from doing or not doing specific 
    actions.
    CAUTIONGives precautionary measures to 
    avoid possible hardware or software 
    problems.
    IMPORTANTReminds you to do specific actions 
    relevant to the accomplishment of 
    procedures. 
    						
    							V
    Preface
    Before using this information and the product it supports, please read the following general information.
    1.This Service Guide provides you with all technical information relating to the BASIC CONFIGURATION 
    decided for Acers global product offering. To better fit local market requirements and enhance product 
    competitiveness, your regional office MAY have decided to extend the functionality of a machine (e.g. 
    add-on card, modem, or extra memory capability). These LOCALIZED FEATURES will NOT be covered 
    in this generic service guide. In such cases, please contact your regional offices or the responsible 
    personnel/channel to provide you with further technical details.
    2.Please note WHEN ORDERING FRU PARTS, that you should check the most up-to-date information 
    available on your regional web or channel. If,  for whatever reason, a part number change is made, it will 
    not be noted in the printed Service Guide.  For ACER-AUTHORIZED SERVICE PROVIDERS, your Acer 
    office may have a DIFFERENT part number code to those given in the FRU list of this printed Service 
    Guide. You MUST use the list provided by your regional Acer office to order FRU parts for repair and 
    service of customer machines. 
    						
    							VII
    Table of Contents
    Chapter 1 System Specifications  1
    Features  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
    System Block Diagram  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
    Board Layout   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
    Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
    Rear View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
    Outlook View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
    Aspire 2010 Open View   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
    Aspire 2010 Front Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
    Aspire 2010 Top Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
    Aspire 2010 Left Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
    Aspire 2010 Right Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11
    Aspire 2010 Rear Panel   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
    Aspire 2010 Bottom View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
    Aspire 2020 Open View   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
    Aspire 2020 Front View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
    Aspire 2020 Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
    Aspire 2020 Left View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
    Aspire 2020 Right View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
    Aspire 2020 Rear View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
    Aspire 2020 Bottom View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
    Indicators   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
    Keyboard   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
    Embedded Numberic Keypad  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
    Hot Keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
    Windows Keys   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28
    The Euro Symbol   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
    Touchpad   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
    Launch Keys  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
    Hardware Specifications and Configurations   . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
    Chapter 2 System Utilities  42
    BIOS Setup Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
    Navigating the BIOS Setup Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
    Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   45
    Advanced   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48
    Security  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
    Boot . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53
    Exit   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 54
    BIOS Flash Utility  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 57
    Chapter 3 Machine Disassembly and Replacement  58
    General Information   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
    Before You Begin   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59
    Disassembly Procedure Flowchart  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 60
    Disassemble the Battery and HDD  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
    Disassemble the Wireless   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
    Disassemble the RAM and ODD   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
    Disassemble the Middle Cover Board   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
    Disassemble the Keyboard  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63
    Disassemble the LCD  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
    Disassemble the MDC and RAM   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64
    Disassemble the Upper Case  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 64 
    						
    							VIII
    Table of Contents
    Disassemble the Main Unit(Touchpad, Bluetooth and LCM Board)  . . . . . . . . . . 65
    Disassemble the Main Unit(Speakers, Fan, Thermal and CPU)   . . . . . . . . . . . . 66
    Disassemble the Main Unit(VGA, Card Reader, Sub-Woofer and M/B)  . . . . . . . 67
    Disassemble the LCD Module   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68
    Disassemble the ODD Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
    Disassemble the HDD Module  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69
    Chapter 4 Troubleshooting  70
    System Check Procedures  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
    External Diskette Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
    External CD-ROM/DVD ROM Drive Check   . . . . . . . . . . . . . . . . . . . . . . . . 71
    Keyboard or Auxiliary Input Device Check   . . . . . . . . . . . . . . . . . . . . . . . . . 72
    Memory Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
    Power System Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
    Check the Power Adapter  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73
    Check the Battery Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
    Touchpad Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
    Display Check  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 74
    Sound Check   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
    Insyde MobilePro BIOS POST Beep code and POST Messages   . . . . . . . . . . . 76
    Index of Symptom-to-FRU Error Message  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
    Intermittent Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
    Undetermined Problems  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83
    How to Build NAPP Master Hard Disc Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
           CD to Disk Recovery  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
           Disk to Disk Recovery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
    Chpater 5 Jumper and Connector Locations  91
    Top View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
    Bottom View  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
    Power Board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
    TouchPad Board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
    SD Board   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97
    Media Board  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
    LED Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99
    Bottom Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 100
    Chapter 6 FRU (Field Replaceable Unit) List  101
    Exploded Diagram   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102
    Aspire 2010 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103
    Aspire 2020 Parts List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109
    Appendix A Model Definition and Configuration  113
    Appendix B Test Compatible Components  114
    Microsoft Windows XP Home Environment Test   . . . . . . . . . . . . . . . . . . . . . . . 115
    Microsoft Windows XP Professional Environment Test . . . . . . . . . . . . . . . . . . . 118
    Appendix C Online Support Information                           121 
    						
    							Chapter 11
    Features
    This computer was designed with the user in mind.  Here are just a few of its many features:
    Performance
    TIntel® Pentium M processor at 1.4~ 1.8 GMHz or higher with uPGA478 socket
    TIntel 855GME + Intel ICH4-M
    T1MB L2 cache or 2MB L2 cache, 400MHz FSB, supporting Enhanced Intel SpeedStep® 
    technology 
    T30GB and up Enhanced-IDE hard disk drive
    T512KB Flash BIOS ROM
    Memory
    T256MB of DDR333 memory, upgradeable to 2GB with dual SODIMM modules
    T0MB DDR RAM on board
    TTwo 256MB of DDR333 SODIMM (200-pin/2.5V/1.25V) connector,upgradeable to 2GB with dual 
    SODIMM modules
    NOTE: (Small Outline-DIMM) A DIMM module with a thinner profile due to the use of TSOP chip packages. 
    SODIMMs are commonly used in laptop computers
    The pic of SODIMM as showing : (copyright from Techweb)
    Display
    TThin-Film Transistor (TFT) liquid-crystal display (LCD) displaying 32-bit high true colour up to 16.7 
    million colours at 1280x800 eXtended Graphics Array (WXGA) resolution
    TThe 15.4” display panel provides a large viewing area for maximum efficiency and ease-of-use
    T16:10 viewing ratio, 185 nits or higher
    TConsole display for Arcade media playback status
    TIntel® Extreme Graphics Technology (for Aspire 2010 use only)
    TATI Radeon 9700 with 64MB DDR VGA Memory (for model with Discrete VGA only)
    TATI Radeon 9700 with 128MB DDR VGA Memory (for model with Aspire 2020 only)
    TSupports simultaneous display on external LCD or CRT
    TOne LED console display for multimedia status (for Aspire 2020 only)
    TS-video for output to a television or display device that supports S-video input
    TDualViewTM support
    TExternal resolution/refresh rate
    T2040x1536:75/70/66/60 Hz
    T1920x1440: 85/75/60 Hz
    System Specifications
    Chapter  1 
    						
    							2Chapter 1
    T1920x1200: 100/85/80/75/72/60 Hz
    T1600x1200:120/100/92/85/76/75/72/70/66/65/60/58/52 Hz
    T1280x1024: 160/120/100/90/85/75/74/72/70/60 Hz
    T1280x768: 85/75/60/56 Hz
    T1024x768: 200/160/150/140/120/100/90/85/75/72/70/60 Hz
    T800x600: 200/160/140/120/100/90/85/75/72/70/60/56 Hz
    Multimedia
    TBuilt-in optical drive (Tray loading DVD/CD-RW Combo or DVD Super-Mulit Drive Aspire 2010 
    only)
    TBuilt-in optical drive (Slot-loading DVD/CD-RW Combo or DVD Super-Multi or Tray-loading DVD 
    Dual Drive  Aspire 2020 only)
    T15.4” TFT Color LCD, 1280x800 (WXGA) panel
    T2.1 channel speaker
    TAudio input and output jacks  
    TAudio S/PDIF (for digital audio enjoyment) output jacks (for Aspire 2020 only)
    TAspire virtual surround sound ( for Aspire 2010 only)
    TAspire virtual surround sound with built-in sub-woofer (for Aspire 2020 only) 
    Storage
    T30/40/60/80 GB ATA/100 hard disc drive
    T4-in-1 card reader, supporting : 
    TMultiMedia Card (MMC)
    TSecure Digital (SD)
    TSmartMedia 
    TMemory Stick (For module with Discrete VGA only)
    Connectivity
    TIntegrated 10/100Mbps Ethernet Connection
    TBuilt-in 56Kbps fax /data modem with international PTT approval, Wake-On-Ring ready
    TThree universal serial bus (USB 2.0) ports
    TOne IEEE 1394 port
    TLAN: 10/100 Mbps Fast Ethernet; Wake-on-LAN ready (for Aspire 2010 only)
                               10/100/1000 Mbps Fast Ethernet; Wake-on-LAN ready (for Aspire 2020 only)
    T802.11b and 802.11b/g Wireless LAN and Bluetooth 
    Human-Centric Design
    TRugged, portable construction
    TStylish appearance
    TStandard 85 key keyboard with four programmable launch keys
    TComfortable palm rest area with well-positioned touchpad 
    						
    							Chapter 13
    Graphics
    TIntel® 855GME integrated 3D AGP graphics featuring Intel® Extreme Graphics 2 technology and 
    up to 64MB of video memory (for model with UMA only)
    TATI Radeon 9700 with 64MB DDR VGA Memory (for model with Discrete VGA only)
    TAT I  M O B I L I T YTM RADEONTM 9700 with 128MB of external DDR video RAM, supporting 
    Microsoft® DirectX® 9.0 (for Aspire 2020 only)
    TSimultaneous LCD and CRT display at 2040x1536 pixel resolution
    TDuralViewTM support
    TAspire cinema vision video encoded technology
    TAspire clear vision video input optimisation technology
    TMPEG-2 DVD hardware-assisted capability
    TS-Video/TV-out support (NTSC/PAL)
    Expansion
    TPC card slot enables a range of add-on options
    TUpgradeable hard disk and memory modules
    I/O Ports
    TThree USB 2.0 ports
    TIEEE 1394 port
    TEthernet (RJ-45) port
    TModem (RJ-11) port
    TS-video TV-Out (NTSC/PAL) port
    TParallel port
    TExternal display (VGA) port
    TMicrophone/Line-in Jack
    THeadphone/Speaker/Line-out Jack (S/PDIF support for Aspire 2020 only)
    TInfrared (FIR) port
    TPC Card slot (one type II, supports 16-bit PCMCIA and 32-bit CardBus specifications)
    TDC-in Jack for AC adapter  
    						
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