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ADT Security Services Concord 4 FAQ

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    Page 1 P a g e | 1 Table of Contents Concord FAQ My Alarm is going off! What can I do? .................................................................................................................................... 2 My alarm will not stop beeping, how can I stop it? ............................................................................................................ 2 I cannot arm my system. Why?...
    Page 2 P a g e | 2 My alarm is going off! What can I do? Your system needs to be disarmed. o Use the “disarm” button + 4 digit master code or keychain remote.(note: if the alarm was set off by using a keychain panic, then the panel must be disarmed using the 4 digit master code.) 1. If you do not remember your 4 digit master code try guessing any 4 numbers you may have used (last 4 of SSN, birth date, bank pin, etc). 2. Press and hold down the “unlock” button on your key fob/remote if you have one....
    Page 3 P a g e | 3 temporarily stop(4-8 hours) and you will need to call Technical Support for further assistance during available hours.  “Bus Failure ##” Your keypad or “cell unit” is failing. 1. Check your keypads and make sure all of them are working properly by arming and disarming from each. If one is not working call into Technical Support during available hours. 2. Sometimes the system’s cellular unit loses signal temporarily and then regains it (just like a cell phone does sometimes)....
    Page 4 P a g e | 4 o If none of these things help you arm your system, you will need to call Technical Support for assistance. If it is after our regular business hours, you can BYPASS the zones reporting problems by following the directions below:  Arm system to desired state (Stay or Away), press the “#” button, enter in your 4 digit master code, and enter the 2 digit zone number (i.e. Front Door is zone 1, enter in “01”) Why doesn’t my system work (No power to panel)? The system either got...
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