ADT Security Services Medical Alert Basic User Manual

 
How to Use Your  
Companion Service® 
Two-Way Voice Unit 
 
 
 
 
  
A personal response system 
from the #1 
security company in America. 
 
Thank  you  for  choosing  Companion  Service,  
a service offered by ADT Health. You have made 
a wise choice that can help keep you safe in the 
event  of  a  medical  or  other  emergency,  from 
almost anywhere in your home, 24 hours a day. 
We’re  helping  you  live  more  independently  and 
safely, providing you and your loved ones peace 
of mind.  

 
 
2 ADT® Health Customer Support 800.568.1216 
Placing your Unit 
 
Choose a place to set up your Companion 
Service unit 
 
 Select a convenient location near both 
an electrical wall outlet and a phone 
jack. 
 Choose an area of your home in which 
you spend the most time. If you want 
to remove your red Personal Help 
Button (Figure B) at bedtime, locate the 
unit on your nightstand so you can use 
the red HELP button (Figure C) to 
summon assistance during the night. 
 Be sure that the...

 
 
Companion Service System User Guide 3 
 
 
 Using the phone cord provided, plug 
one end into the back of the BASE 
UNIT (Figure A) in the jack marked 
‘THIS PLUG TO WALL OUTLET” 
and the other end into your wall jack. 
(See Figure D.) 
 If you normally use the wall jack for a 
phone or other device, plug that device 
into the back of the unit in the jack 
marked, “PLUG PHONE OR OTHER 
DEVICE HERE.” 
 Next, plug the power transformer into 
the power outlet. 
 
 
Figure D 
BACK OF BASE UNIT...

 
 
4 ADT® Health Customer Support 800.568.1216 
 
 Staring your service 
 
 
 
Our Help Desk Coordinator will place your unit in service and 
make it “active” in our Customer Monitoring Center. 
The Help Desk Coordinator will verify your account information 
and test your communication link to our Customer Monitoring 
Center. This process takes just a few minutes. 
Your Unit should now be connected to our Customer 
Monitoring Center and ready to use. 
  
3 
You MUST contact the ADT Activation Help 
Desk...

 
 
Companion Service System User Guide 5 
Frequently Asked Questions 
 
What should I do if I have an emergency? 
 Push your red Personal Help Button (Figure B) or press the 
red HELP button (Figure C) on your Base Unit (Figure A). 
 Your unit will automatically call our Customer Monitoring 
Center and an ADT Monitoring Professional will attempt 
to speak with you over the Base Unit (Figure A). This may 
take up to 40 seconds, so please remain calm while a 
communications link is established. 
 If...

 
 
6 ADT® Health Customer Support 800.568.1216 
What if I press the red Personal Help Button by mistake? 
 If you accidentally press your red Personal Help Button 
(Figure B), you can cancel the alarm by pressing the green 
RESET button (Figure E) on the Base Unit (Figure A). If you 
do not cancel the alarm before it is received by our 
Customer Monitoring Center, simply 
tell the ADT Monitoring Professional 
that the alarm was sent in error when 
they talk to you over the Base Unit 
using the two-way...

 
 
Companion Service System User Guide 7 
What if my contact information changes? 
For your safety, please notify our Customer Monitoring Center at 
1.800.568.1216 if there is a change in: 
 Your emergency contact person(s) 
 Your address or telephone number 
What if I have to ship my ADT Companion Service unit? 
1. Locate the ON/OFF switch (Figure F) 
on the bottom of the Base Unit 
(Figure A). 
2. Using a small screwdriver or pen, 
slide the switch to the OFF position. 
3. Unplug the Base Unit...

 
 
8 ADT® Health Customer Support 800.568.1216 
Unit Status Voice Alerts 
Your ADT Companion Services two-way voice unit can tell you 
what functions are taking place or what conditions have been 
detected. Here is a list of the voice alerts you may hear: 
When you press the RED HELP button (Figure C): 
“Connecting to ADT Companion Service.” 
(Stated once upon activation and repeated once every 4 
seconds until contact with our Customer Monitoring Center is 
made.) 
When you press the GREEN RESET button...

 
 
Companion Service System User Guide 9 
How to Answer Your Phone Using 
Your Companion Service Unit 
Your ADT Companion Services CS-6000 unit is equipped with a 
unique convenience feature. You can use the superior audio 
quality of your two-way voice unit to answer your telephone.  
1. While your phone is ringing, press your red Personal Help 
Button (Figure B) to answer your phone. 
Since the unit utilizes a highly sensitive microphone, you 
need not shout to be heard. Just speak in your normal...

 
 
10 ADT® Health Customer Support 800.568.1216 
Switching Your Red Personal Help 
Button from a Pendant to a Wristband 
To switch from the pendant to wristband-style red Personal 
Help Button, use the spring bar tool (included) to pop out the pin 
that fastens the red Personal Help Button to the pendant holder 
located on the adjustable neck cord. Slide the pin into one of the 
provided wristband straps and position the end of the wristband 
strap between the holes on one end of the red Personal Help...