Alcatel OneTouch Alcatel IDOL4S User Manual
Have a look at the manual Alcatel OneTouch Alcatel IDOL4S User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 63 Alcatel OneTouch manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
110 16 Troubleshooting ��������������������� Before contacting the service center, you are advised to follow the instructions below: • You are advised to fully charge ( ) the battery for optimal operation. • Avoid storing large amounts of data on your phone as this may affect its performance. • Use the FOTA (Firmware Over The Air) Upgrade tool to update your phone's software. To access Updates, touch the Application tab from the Home screen, then select Updates or touch Settings\About phone\Updates. Touch and the phone will search for the latest software. If you want to update the system, touch the button, and when that’s finished, touch to complete the upgrade. Now your phone will have the latest version of the software. You should turn on data connection or Wi-Fi before searching for updates. Settings for auto- check frequency are also available once you restart the phone. If you have chosen auto-check, when the system discovers the new version, a dialog will pop up to choose download or ignore, the notification will also appear in the status bar. During FOTA downloading or updating, to avoid errors in locating the correct update packages, do not change your default storage location. Use Factory data reset and Mobile Upgrade tool to perform phone formatting or software upgrading (to reset factory data, hold down the Power key and the Volume up key at the same time under power off mode). ALL User phone data: contacts, photos, messages and files, downloaded applications will be lost permanently. It is strongly advised to fully back up the phone data and profile via Smart Suite before doing formatting and upgrading.
111 After factory data reset is performed, you will be requested to enter Google account credentials (1) used on this device before the reset. Otherwise, you can't use the device. If you don't remember your Google account credentials, please complete Google account recovery procedure. In case you don’t succeed in it, apply to authorized repair center, but remember that it will not be regarded as warranty case. and carry out the following checks: My phone can't be switched on or is frozen • When the phone can't be switched on, charge for at least 20 minutes to ensure the minimum battery power needed, then try to switch on again. • When the phone falls into a loop during power on-off animation and the user interface can't be accessed, press and hold the Volume down key to enter Safe Mode. This eliminates any abnormal OS booting issues caused by 3rd party APKs. • If neither method is effective, please reset the phone using the Power key and the Volume up key (holding both together) or upgrade software via Mobile Upgrade tool. My phone has not responded for several minutes • Restart your phone by pressing and holding the Power key. • If it still does not work, please use Factory data reset to reset the phone or FOTA to upgrade software. My phone turns off by itself • Check that your screen is locked when you are not using your phone, and make sure the Power key is not accidentally contacted while the screen is unlocked. • Check the battery charge level. • If it still does not work, please use Factory data reset to reset the phone or FOTA to upgrade software. (1) Applicable for Android OS versions starting from 5.1.
112 My phone can't charge properly • Make sure you are using an Alcatel battery and the charger from the box. • Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen. • Make sure charging is carried out under normal conditions (0°C to 40°C). • When abroad, check that the voltage input is compatible. My phone can't connect to a network or "No service" is displayed • Try connecting in another location. • Verify the network coverage with your carrier. • Check with your carrier that your SIM card is valid. • Try selecting the available network(s) manually • Try connecting at a later time if the network is overloaded. My phone can't connect to the Internet • Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box. • Make sure that the internet access service of your SIM card is available. • Check your phone's Internet connecting settings. • Make sure you are in a place with network coverage. • Try connecting at a later time or another location. Invalid SIM card • Make sure the SIM card has been correctly inserted. • Make sure the chip on your SIM card is not damaged or scratched. • Make sure the service of your SIM card is available. Unable to make outgoing calls • Make sure you have dialed a valid number and have touched . • For international calls, check the country and area codes.
113 • Make sure your phone is connected to a network, and the network is not overloaded or unavailable. • Check your subscription status with your carrier (credit, SIM card valid, etc.). • Make sure you have not barred outgoing calls. • Make sure that your phone is not in Airplane mode. Unable to receive incoming calls • Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network). • Check your subscription status with your carrier (credit, SIM card valid, etc.). • Make sure you have not forwarded incoming calls. • Make sure that you have not barred certain calls. • Make sure that your phone is not in Aeroplane mode. The caller’s name/number does not appear when a call is received • Check that you have subscribed to this service with your carrier. • Your caller has concealed his/her name or number. I can't find my contacts • Make sure your SIM card is not broken. • Make sure your SIM card is inserted properly. • Import all contacts stored in SIM card to phone. The sound quality of the calls is poor • You can adjust the volume during a call by pressing the Volume Up/ Down key. • Check the network strength . • Make sure that the receiver, connector or speaker on your phone is clean. I am unable to use the features described in the manual • Check with your carrier to make sure that your subscription includes this service.
114 • Make sure this feature does not require an Alcatel accessory. When I select a number from my contacts, the number can't be dialed • Make sure that you have correctly recorded the number in your file. • Make sure that you have selected the country prefix when calling a foreign country. I am unable to add a contact in my contacts • Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories). My callers are unable to leave messages on my voicemail • Contact your network carrier to check service availability. I can't access my voicemail • Make sure your carrier’s voicemail number is correctly entered in "Voicemail number". • Try later if the network is busy. I am unable to send and receive MMS • Check your phone memory availability as it might be full. • Contact your network carrier to check service availability and check MMS parameters. • Verify the server center number or your MMS profile with your carrier. • The server center may be swamped, try again later. SIM card PIN locked • Contact your network carrier to obtain the PUK code (Personal Unblocking Key). I am unable to connect my phone to my computer • Install Smart Suite. • Check that your USB driver is installed properly.
115 • Open the Notification panel to check if the Smart Suite Agent has been activated. • Check that you have marked the checkbox of USB debugging. • Check that your computer meets the requirements for Smart Suite installation. • Make sure that you’re using the right cable from the box. I am unable to download new files • Make sure there is sufficient phone memory for your download. • Select the microSD card as the location to store downloaded files. • Check your subscription status with your carrier. The phone can't be detected by others via Bluetooth • Make sure that Bluetooth is turned on and your phone is visible to other users. • Make sure that the two phones are within Bluetooth’s detection range. How to make your battery last longer • Make sure you follow the complete charge time (minimum 100 minutes). • After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication. • Adjust the brightness of screen as appropriate. • Extend the email auto-check interval for as long as possible. • Update news and weather information on manual demand, or increase their auto-check interval. • Exit background-running applications if they are not being used for a long time. • Deactivate Bluetooth, Wi-Fi, or GPS when not in use.
116 The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications� • This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperature. After Factory data reset is performed, my device asks me to enter Google account credentials and I can't use it avoiding this action (1)� • After factory data reset is performed, you need to enter Google account credentials used on this device before the reset. Otherwise, you can't use the device. If you don't remember your Google account credentials, please complete Google account recovery procedure. In case you don’t succeed in it, apply to authorized repair center, but remember that it will not be regarded as warranty case. I don't hear when somebody calls/messages me� I just see missed calls/messages notifications on display � • Check if Interruptions /Do not disturb mode is activated on your device. If activated, you can see a “Star” symbol (for Android OS 5.X) or icon (for Android OS 6.X) displayed on the notification panel. In this case, you need to deactivate Interruptions/Do not disturb mode. Just press volume up or down key and select "All" (on Android 5.X) or modify it in Settings\Sound & notifications\ Interruptions (for Android 5.X) or Do not disturb ( for Android 6.X). My phone asks me to enter some password/code/key that I don't remember or don't know due to this phone was used by another person before and I can't get this password/code/key from him/her � • Password/code/key request could be caused by the security feature activated on this device. You can try to perform Factory data reset, but remember that if it doesn't help, you need to apply authorized repair center and it will not be regarded as warranty case. (1) Applicable for Android OS versions starting from 5.1.
117 17 Specifications ������������������������� Processor Qualcomm MSM8976 Platform Android M Memory 32GB ROM + 3GB RAM Dimensions (LxWxT) 153.9 X 75.4 X 6.99 mm Weight 149g Display 5.5 QHD, full touch screen with 2560X1440 Network GSM: 850/900/1800/1900 UMTS: 850/1700/1900/2100 LTE: B2/4/5/7/12/17 (Band frequency and data speed are carrier dependent.) GPS Assisted GPS/Internal GPS antenna Connectivity • Bluetooth V4.2 • Wi-Fi 802.11a/b/g/n/ac (2.4GHz & 5GHz) • 3.5 mm audio jack • micro-USB Camera • 16 megapixel back camera • 8 megapixel front camera
118 Audio supported formatsAAC LC, AAC+, enhanced AAC+, AMR-NB, AMR-WB, FLAC, MP3, MIDI, Vorbis, PCM/ WAV E Video supported formats HEVC, H.263, H.264 AVC, MPEG-4 SP, VP8/ VP9 Battery (1)• Rechargeable Lithium-ion battery • Capacity: 3000 mAh Expansion Slot microSD™ memory card (Availability of microSD card depends on market) Special Features • GPS • G-sensor • Light Sensor • Proximity Sensor • E Compass • Gyro • Hall Switch Note: Specifications are subject to change without prior notice. (1) (1) The original battery has undergone rigorous safety inspections to meet qualification standards, the use of non-original batteries may be dangerous.
119 Alcatel is a trademark of Alcatel-Lucent and is used under license by TCL Communication Ltd. © Copyright 2016 TCL Communication Ltd. All rights reserved TCL Communication Ltd. reserves the right to alter material or technical specification without prior notice. English - CJA61KDALAAA All "Signature" ringtones embedded in this phone have been composed, arranged and mixed by NU TROPIC (Amar Kabouche).