Alcatel OneTouch Conquest FAQ

							FAQ for CONQUEST™ 
i. Basic Setting 
1. How do I set up phone settings the first time I turn on the device? 
2. How do I change the language on the device? 
3. How do I find the IMEI number on this ALCATEL ONETOUCH device? 
4. What is a Google account? Why use a Google Account? 
5. How do I  check the phone  system  version,  Model  Name,  Android  version,  Baseboard 
version, & Kernel version? 
6. How do I change the font size of the phone? 
7. How do I take a screenshot? 
8. Where can I view the screenshot? 
 
ii. Home screen 
9. How do I use the notification Bar? 
10. How do I use quick settings? 
11. How do I turn off notifications from some applications? 
12. What can I do to embellish the home screen? 
13. How do I add new widgets or applications to the home screen? 
14. How do I delete widgets or applications from the home screen? 
15. How do I reposition the widgets or applications on the home screen? 
16. How do I change the wallpaper? 
17. How do I set screen lock? 
18. What can I do with Google search? 
19. How do I create folders in the home screen? 
 
iii. Phone call 
20. How do I set speed dial on this ALCATEL ONETOUCH device? 
21. How do I dial a number in the message? 
22. How do I dial a number in the stored contacts? 
23. How do I answer or divert a call? 
24. How do I silence the ringer of incoming calls? 
25. How do I hold and answer another call? 
26. How do I start a three-way call? 
27. How do I switch to another call in progress? 
28. How do I check missed calls? 
29. Where do I check recent call records? 
30. How can I switch to mute mode during a call? 
31. How do I listen to voicemail? 
 
iv. Contact 
32. How do I add new contacts? 
33. How do I add the number in the message to the contacts? 
34. How do I import contacts from the SIM card?  
						

							 
v. Ringtone & Sounds 
35. How do I change my default ringtone and volume for incoming calls? 
36. How do I change ringtone to vibration? 
37. How do I change ringtone for individual contacts? 
38. How do I set an MP3 as a ringtone 
39. How do I change the ringtone and volume of the alarm? 
40. How do I set priority interruptions? 
 
vi. Message 
41. How do I add attachments in MMS? 
42. How do I forward a message to other contacts? 
43. How do I delete messages? 
44. How do I change the input method? 
 
vii. Internet & Applications 
45. How do I download and install applications? 
46. How do I uninstall applications? 
47. How do I switch to recent used applications? 
48. How do I connect to mobile network? 
49. How do I connect to Wi-Fi networks? 
50. How do I configure proxy settings for a Wi-Fi network? 
51. How do I set Wi-Fi notifications, disconnect policy, and other advanced options? 
52. How do I back up data to a Google account? 
53. How do I sync information? 
54. Where and how do I check data usage status? 
 
viii. Bluetooth 
55. How do I turn on my Bluetooth and pair with another Bluetooth? 
56. How do I change the name of a Bluetooth device? 
57. How do I configure or un-pair a Bluetooth device? 
 
ix. Camera 
58. How do I take photos with the camera? 
59. How do I take a panoramic photo?  
60. How do I use burst mode shooting? 
 
x. Music & Video 
61. How do I stop the music that is playing? 
62. How do I play music? 
 
xi. Email 
63. How do I create POP3/IMAP email account? 
64. How do I create and send emails?  
						

							65. How do I read and reply email? 
66. How do I switch email accounts? 
 
xii. Browser 
67. How do I add a new page or quick switch in the browsing? 
68. How do I back up my phone number and contacts to my Google account? 
 
xiii. Back up & Reset 
69. How do I back up my data with the phone? 
70. How do I perform a factory reset on my phone? 
 
xiv. Troubleshooting 
71. How do I turn on USB debugging? 
72. What do I do when my phone displays this warning: “high temperature?” 
73. What can I do when a warning “the phone stops charging” pops up? 
74. Why couldn’t I use  three-way calling  /  multi-conference  call  function?  Why does it  say 
“Unable to conference calls” when I use the conference call function?  
75. How do I connect my phone to a PC via the USB cable? 
76. How do I protect my phone? 
77. How do I properly care for my phone with regard to water resistance? 
78. Why does my device notice the headset plugged in when there’s no headset inserted? 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
  
						

							i. Basic Setting 
1. How do I set up phone settings the first time I turn on the device? 
The first time you turn on the phone, you will see a welcome screen. You can start to set 
up your phone by touching the “Get started” icon and follow the instructions. 
A  series  of  screens  will  lead you through  the  setup process.  You also have the option to 
skip some steps during the process.  
 
2. How do I change the language on the device?  
Please  change  language of  your  phone  by  accessing  the main  menu -> “Settings” -> 
“Language & input” -> “Language” -> choose the language you want. 
 
 
3. How do I find the IMEI number on this ALCATEL ONETOUCH device? 
You  can  check  the MEID information  from  the SIM tray which  was engraved,  or by 
touching “##6343#” in  dial  keypad,  or  by  going  to  main  menu ->  “Settings” ->  “About 
phone” -> “Status” -> “MEID HEX” or “MEID DEC”. 
 
4. What is a Google account? Why use a Google Account?  
A  Google  account  helps  you organize  and access  your  personal  information  from  any 
computer  or  mobile  device.  It  also  helps  to  sync  your  personal  information  between 
phone device and computer. With a Google Account, you can 
1) Back up your contacts and never be afraid to lose anything. 
2) Synchronize  data  and back up everything.  When  you  draft  an  email,  add  a  contact 
number, add data or event to your calendar, add work meeting or even take photos, 
they all will be backed up automatically. 
3) Access  from  anywhere.  You  can  access  and  check  your  contacts  number,  calendar, 
Email from phone device or computer no matter where you are. 
4) Keep your data secure and available. 
  
						

							5. How  do I  check the phone  system  version,  Model  Name,  Android  version,  Baseboard 
version, & Kernel  version? You  can  check  the  information  by  accessing  into  menu -> 
“Settings” -> “About phone”. 
 
 
6. How do I change the font size of the phone?  
You can change the font size by accessing menu-> “Settings” -> “Display” -> “Font size” -> 
select a type you need. 
  
 
7. How do I take a screenshot? 
Users  can  now  share  whats on  their  screens  more  easily  by  taking  screenshots. 
Hardware  buttons  let  them  snap  a screenshot and  store  it  locally.  Afterward,  they  can 
view, edit, and share the screen shot in Gallery or a similar app. 
Step: Please push  power  button  and  Volume  down  button  at  the  same  time for  a 
couple  of  seconds.  You  should  then  see  an  animation  showing  you  the  screenshot,  and  
						

							view  the  screenshot  by  tapping  on  the  thumbnail  in  the  notification  tray  or  by  visiting 
your Gallery application.  
  
  
 
8. Where can I view the screenshot?  
You  can  view  the  screenshot  by  tapping  on  the  thumbnail  in  the  notification  tray  or  by 
visiting your Gallery app. 
 
ii. Home screen 
9. How do I use the notification Bar? 
             Notifications report the arrival of new messages, calendar events, and alarms, as well as 
on-going events, like, when you have configured your phone as a Wi-Fi hotpot. 
              
When you receive a notification, its icon appears in the top left corner of the screen. You 
may also hear a sound notice depending on your sound setting. With the notification bar, 
you can: 
1) See your notifications by swiping your finger down from the top of the screen. 
2) Respond to a notification by touching it. 
3) Dismiss a notification bar by swiping it sideways. 
4) Access  to  quick  settings  by dragging the  Status  Bar  down  again  in  the  Notification 
Panel  or  drag  the  Status  Bar  down  with  two  fingers and  then  you  can  access  more 
settings by touching the icon  at the top right corner of the screen. 
5) Expand  or  collapse  the notifications  with a finger  gesture to  pull  the  notification 
down  like  a  curtain.  Then  news  with  photos  and  headlines  can  be  displayed 
completely  in  the  notification.  So  more  new  information  can  be  shown  in  the  new 
notification. 
6) Call or SMS back directly from notification, and even hang up the call.    
7) Gmail notifications with new emails display.  
						

							8) Calendar  notification  and  email  to  all  attendees  with  an  embedded  quick  response 
to notify them something. 
10. How do I use quick settings? 
You  can  access quick  settings by dragging  the  Status  Bar  down  again  in  the  Notification 
Panel or drag the Status Bar down with two fingers. 
 
 
11. How do I turn off notifications from some applications?  
You can turn off notifications from some applications according to the following steps: 
1) Touch main menu icon  
2) Touch and hold the application that you want to turn off notification 
3) App info options appear at the top of home screen 
4) Drag the app to “App info” 
5) Disable “Show notification” 
   
						

							     
 
Or  you  can  touch  and  hold  a  notification  to  identify  the  application  that  created  it  and 
turn off notifications from that application if needed, as well as remove the application. 
 
12. What can I do to embellish the home screen?  
You  can  add  widgets,  applications,  shortcuts  into  the  home  screen  or  set  your  favorite 
wallpaper. 
13. How do I add new widgets or applications to the home screen? 
To add new applications to the home screen, please press the menu icon, you will 
see all the applications. Touch and drag an application to your desired screen. 
               
               
						

							To add new widgets into home screen, please touch and long press on home screen in a 
spot that’s  not  occupied, touch “WIDGETS”, you  will  see  all  the widgets at  the  bottom. 
Touch and drag a widget to your desired screen. 
   
 
14. How do I delete widgets or applications from the home screen?  
Please press the application icon on home screen for about 2 seconds, the icon will then 
become bigger and a  “Remove” icon  will appear at  top  of home  screen. The application 
will be deleted from the home screen if you drag the application icon to “Remove”. 
 
15. How do I reposition the widgets or applications on the home screen?  
Please  touch  and  hold  the  icon  on the home  screen,  it  will  become  movable,  and  then 
drag it to the place you want. 
 
16. How do I change the wallpaper? 
You can set wallpaper by accessing menu-> “Settings” -> “Display” -> “Wallpaper”. Select 
a wallpaper source from “Gallery/ Live wallpapers/Photos /Wallpapers”, select wallpaper 
as you like and touch “Set wallpaper” at the bottom.  
						

							  
    
 
17. How do I set the screen lock? 
In order  to protect  your personal  information,  you  can adjust  your phone’s  lock  settings 
by  pressing the  “Menu”  key  on  the home  screen -> “Settings” -> “Security” -> “Screen 
lock” ->Touch the type of lock you would like to use. 
After you set a lock, a lock screen displays whenever your screen is woken up, requesting 
pattern, PIN, or other specified key. 
Here is a sample for pattern lock setting. 
 
   
Take pattern for example.