ALCATEL ONETOUCH GO PLAY User Manual
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119120 My phone can't charge properly• Make sure you are using an ALCATEL ONETOUCH charger from the box.• Make sure that your battery is not completely discharged; if the battery power is empty for a long time, it may take around 20 minutes to display the battery charger indicator on the screen.• Make sure charging is carried out under normal conditions (0°C to +40°C).• When abroad, check that the voltage input is compatible. My phone can't connect to a network or “No service” is displayed• Try connecting in another location.• Verify the network coverage with your operator.• Check with your operator that your SIM card is valid.• Try selecting the available network(s) manually (see “11.1.8 More\Mobile networks”)• Try connecting at a later time if the network is overloaded. My phone can't connect to the Internet• Check that the IMEI number (press *#06#) is the same as the one printed on your warranty card or box.• Make sure that the internet access service of your SIM card is available.• Check your phone's internet connecting settings.• Make sure you are in a place with network coverage.• Try connecting at a later time or another location. Invalid SIM card• Make sure the SIM card has been correctly inserted (see “Inserting or removing the SIM card”).• Make sure the chip on your SIM card is not damaged or scratched.• Make sure the service of your SIM card is available. Unable to make outgoing calls • Make sure you have dialled a valid number and have touched .• For international calls, check the country and area codes.• Make sure your phone is connected to a network, and the network is not overloaded or unavailable. • Check your subscription status with your operator (credit, SIM card valid, etc.).• Make sure you have not barred outgoing calls.• Make sure that your phone is not in flight mode. Unable to receive incoming calls• Make sure your phone is switched on and connected to a network (check for overloaded or unavailable network).• Check your subscription status with your operator (credit, SIM card valid, etc.).• Make sure you have not forwarded incoming calls.• Make sure that you have not barred certain calls.• Make sure that your phone is not in flight mode. The caller’s name/number does not appear when a call is received• Check that you have subscribed to this service with your operator.• Your caller has concealed his/her name or number. I can't find my contacts• Make sure your SIM card is not broken.• Make sure your SIM card is inserted properly.• Import all contacts stored in SIM card to phone. The sound quality of the calls is poor• You can adjust the volume during a call by pressing the Volume Up/Down ke y.• Check the network strength .• Make sure that the receiver, connector or speaker on your phone is clean.• Make sure that the microphone, receiver or speaker is clean and dry, if the device has been immersed in water. I am unable to use the features described in the manual• Check with your operator to make sure that your subscription includes this service.• Make sure this feature does not require an ALCATEL ONETOUCH accessory.
121122 When I select a number from my contacts, the number can't be dialed• Make sure that you have correctly recorded the number in your file.• Make sure that you have selected the country prefix when calling a foreign country. I am unable to add a contact in my contacts• Make sure that your SIM card contacts are not full; delete some files or save the files in the phone contacts (i.e. your professional or personal directories). My callers are unable to leave messages on my voicemail• Contact your network operator to check service availability. I can't access my voicemail• Make sure your operator’s voicemail number is correctly entered in "Voicemail number".• Try later if the network is busy. I am unable to send and receive MMS• Check your phone memory availability as it might be full.• Contact your network operator to check service availability and check MMS parameters (see “4�1�3 Adjust message settings”).• Verify the server centre number or your MMS profile with your operator.• The server centre may be swamped, try again later. SIM card PIN locked• Contact your network operator to obtain the PUK code (Personal Unblocking Key). I am unable to connect my phone to my computer• Install Smart Suite.• Check that your USB driver is installed properly.• Check that your computer meets the requirements for Smart Suite Installation.• Make sure that you’re using the right cable from the box. I am unable to download new files• Make sure there is sufficient phone memory for your download.• Select the microSD card as the location to store downloaded files.• Check your subscription status with your operator. The phone can't be detected by others via Bluetooth• Make sure that Bluetooth is turned on and your phone is visible to other users (see “6�3 Connecting to Bluetooth devices”).• Make sure that the two phones are within Bluetooth’s detection range. How to make your battery last longer• Make sure you follow the complete charge time (minimum 3 hours).• After a partial charge, the battery level indicator may not be exact. Wait for at least 20 minutes after removing the charger to obtain an exact indication.• Adjust the brightness of screen as appropriate.• Extend the email auto-check interval for as long as possible.• Update news and weather information on manual demand, or increase their auto-check interval.• Exit background-running applications if they are not being used for a long time.• Deactivate Bluetooth, Wi-Fi, or GPS when not in use. The phone will become warm following prolonged calls, game playing, internet surfing or running other complex applications� • This heating is a normal consequence of the CPU handling excessive data. Ending above actions will make your phone return to normal temperatures.
123124 How to properly care for my phone for water resistance The device may be damaged if water or dust enters the device. Follow these tips carefully to prevent damage to the device:• Make sure SIM/SD cover and other covers are tightly closed. • Do not immerse the device in water deeper than 1 metre and keep it submerged for more than 30 minutes.• Do not immerse the device to water moving with force, such as ocean waves, or waterfalls.• Do not open the device’s covers when the device is in water or in very humid places, such as swimming pools or bathrooms. • Do not expose the device to salt water, ionized water or any liquid chemicals; • Do not let the SIM/SD slot or USB connector or Audio jack contact with salt water, ionized water or any liquid chemicals;• After exposure to non-fresh water, clean your device using fresh water immediately and dry it with a clean, soft cloth.• The touch screen and other functions may not work properly if the device is used in water.• If the speaker or receiver or microphone get wet, their audio function may be impacted until the water has completely dried. Phone notice the headset is plugged in but without headset inserted• If the device has been immersed in water and if water enters into the audio jack, sometimes the screen will show the notice “Headset is plugged in” or display in notification area, it will be recovered after the audio jack is dry. 15 Specifications ProcessorQualcomm® MSM8916 Quad-core 1.2 GHz PlatformAndroid™ 5.0, Lollipop MemoryROM: 16 GB RAM: 2 GB Dimensions (LxWxT)73.3 x 143.3 x 9.2 mm WeightApproximately 151 grams with battery Display5-inch HD touchscreen with (720 x 1280) resolution NetworkLTE: B2/4/5/7/17 UMTS: Bands II/IV/V GSM: Quad-band 850/900/1800/1900 MHz (Band frequency and data speed are operator dependent.) GPSAssisted GPS/Glonass GPS Connectivity• Bluetooth BT4.1,LE • Wi-Fi IEEE 802.11 b/g/n • 3.5 mm audio jack • Micro-USB Camera• 8 megapixel color back camera • 5 megapixel color front camera
125126 Audio supported formatsAAC LC/LTP, AAC+, enhanced AAC+, AMR-NB, AMR-WB, FLAC, MP3, MIDI, Vorbis, PCM/WAV E Video supported formatsH.263, H.264 AVC, MPEG-4 SP, VP8 Battery• Rechargeable Li-polymer battery (Non-removable) • Capacity: 2500 mAh Expansion SlotmicroSD™ memory card (Availability of microSD card depends on market) Special Features• G-sensor • Light Sensor • Proximity Sensor • E-Compass Note: Specifications are subject to change without prior notice. ALCATEL is a trademark of Alcatel-Lucent and is used under license by TCT Mobile Limited © Copyright 2016 TCT Mobile Limited All rights reserved TCT Mobile Limited reserves the right to alter material or technical specification without prior notice. All "Signature" ringtones embedded in this phone have been composed, arranged and mixed by NU TROPIC (Amar Kabouche). English - CJA64HCALAAA