Aleratec 124 HDD Copy Cruiser IDESATA HighSpeed WL User Guide
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www.aleratec.com55 Specifications 1:5 HDD Copy Cruiser IDE/SATA High-Speed WL Part Number: 350140 Operating Temperature:41°F to 122°F / 5°C to 50°C Humidity:15% - 80% RH Power Requirements100V-240V AC, 50/60Hz Dimensions(depth x width x height)430 mm x 190 mm x 355 mm16.9” x 7.5” x 14” Weight12 kg / 26.5 lb 1:11 HDD Copy Cruiser IDE/SATA High-Speed WL Part Number: 350141 Operating Temperature:41°F to 122°F / 5°C to 50°C Humidity:15% - 80% RH Power Requirements100V-240V AC, 50/60Hz Dimensions(depth x width x height)416 mm x 191 mm x 648 mm16.375” x 7.5” x 25.2” Weight21.8 kg / 48 lb 1:16 HDD Copy Cruiser IDE/SATA High-Speed WL Part Number: 350142 Operating Temperature:41°F to 122°F / 5°C to 50°C Humidity:15% - 80% RH Power Requirements100V-240V AC, 50/60Hz Dimensions(depth x width x height)431.8 mm x 381 mm x 495.3 mm17” x 15” x 19.5” Weight39.7 kg / 87.5 lb 1:24 HDD Copy Cruiser IDE/SATA High-Speed WL Part Number: 350143 Operating Temperature:41°F to 122°F / 5°C to 50°C Humidity:15% - 80% RH Power Requirements100V-240V AC, 50/60Hz Dimensions(depth x width x height)400 mm x 381 mm x 660 mm15 3/4” x 15” x 26” Weight54.43 kg / 120 lb
www.aleratec.com56 Troubleshooting If your HDD Copy Cruiser IDE/SATA High-Speed WL is not performing as expected, refer to the symptoms below, and follow the suggested corrective action. SymptomsCorrective Actions LCD DisplayIf the LCD display does not display any message and the backlight is not lit after powering on the HDD Copy Cruiser IDE/SATA High-Speed WL, check that the power cable is properly connected and that the ON/OFF switch is turned on. Error MessagesWhile the system is performing an operation and the operation is manually terminated, an error message will be shown in the LCD display. This may lead to an failed operation and could cause the HDD Copy Cruiser IDE/SATA High-Speed WL to stop responding. If this happens, power the unit off, wait about ten (10) seconds, and then reapply power. Hard DiskIf the HDD Copy Cruiser IDE/SATA High-Speed WL does not detect one of the hard disk drives, verify that the drive is properly seated in the drive bay. Keypad ButtonsIf pressing the keys on the front panel produces no response from the system, the HDD Copy Cruiser IDE/SATA High-Speed WL may still be busy with the previous operation. If the system is idle, power the unit off, wait about ten (10) seconds, and then reapply power. Firmware UpdateThe device can be updated to new versions of firmware via a hard disk drive. If unable to update the firmware, check that the firmware was downloaded correctly. A failed firmware upgrade may cause the HDD Copy Cruiser IDE/SATA High-Speed WL to become inoperable. If the system is working normally, do not attempt this operation. If the system is already experiencing problems, please contact Aleratec for repairs. Startup/ShutdownDo not power off the system while it is performing an operation. After a normal shutdown, wait about ten (10) seconds before reapplying power.
www.aleratec.com57 Technical Support After reading this User Guide, if you need additional assistance with this product, please contact Aleratec Technical Support. Our technical staff will be happy to assist you, but they may need your help to better assist you. Contacting support without all the necessary information can be both time consuming and frustrating. Therefore, please try to have the following information ready before calling: 1. Part Number - the part number is located on the bottom of the HDD Copy Cruiser IDE/SATA High-Speed WL. 2. Serial Number - the serial number is located on the back of the HDD Copy Cruiser IDE/SATA High-Speed WL. 3. Troubles/symptoms - please provide enough information about the issue so our technical staff can accurately diagnose it. Technical Support Addresses and Phone Numbers XBy e-mail: [email protected] XBy Telephone: +1-818-678-0484 – Skype: support.aleratec.com Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time, Monday through Friday, excluding U.S. holidays. Please try to call from a phone near your Aleratec product. XAccess is available 24 hours a day, 365 days a year, via: The World Wide Web at: www.aleratec.com FAX at: +1-818-678-0483
www.aleratec.com61 Technical Support FAX Back Form Aleratec, Inc. Technical Support Fax Back Form Please record the following information to help expedite any warranty claim: Model No.: _________________Serial No.: _______________________________ Date Purchased: ______________________________________________________ Place of Purchase: _____________________________________________________ Firmware Version: ____________SATA HDD Brand and Model: _______________ To: Technical Support Group FAX: 1-818-678-0483 FROM: ________________________FAX: _______________________________ E-MAIL ____________________________ RE: ___________________________TEL: _______________________________ DATE: __________________# OF PAGES: _______________________________ I am experiencing the following issues with my HDD Copy Cruiser IDE/SATA High- Speed WL: ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ By answering these questions, your problem will be solved more rapidly. Make copies as necessary. You can reach us electronically at: www.aleratec.com on the internet.
Document Number: 350140-350143_UG_ENG_Rev. A Copyright © 2014 Specifications subject to change without notice. Aleratec, Inc. 9851 Owensmouth Avenue Chatsworth, CA 91311 U.S.A. www.aleratec.com