Aleratec 13 HDD Copy Dock Duplicator User Guide
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www.aleratec.com15 HDD Duplicator1-1 ver: UP DOWN ENT ES\fPOWER HDD Duplicator1-1 ver: UP DOWN ENT ES\fPOWER HDD Duplicator1-1 ver: UP DOWN ENT ES\fPOWER Using the HDD \fopy D\Hoc\b Duplicator Advanced Setup Advanced Set\fp Men\f\y The “Adv Setup” menu contains additional configuration options for the HDD Copy Dock Duplicator. 1. Use the arrow buttons to scroll to “Advanced Setup”. The following screen will be displayed: Note: After changing any of\y the config\fration o\yptions, yo\f m\fst pre\yss ENT to accept the chan\yge. Once all change\ys are complete, pr\yess ES\f to exit the Adv Set\fp men\f. The following screen\y will be displayed:\y 2. When the configuration changes have been saved, the following screen will be shown. 7. Advanced Setup Setting Done,Return to Menu. 7. Adv Setup
www.aleratec.com16 HDD Duplicator1-1 ver: UP DOWN ENT ES\fPOWER HDD Duplicator1-1 ver: UP DOWN ENT ES\fPOWER HDD Duplicator1-1 ver: UP DOWN ENT ES\fPOWER Using the HDD \fopy D\Hoc\b Duplicator Advanced Setup Advanced Set\fp Men\f\y: 7-1 Read Error S\ykip This function can be enabled to ignore any error that occurs during copying. By default, the HDD Copy Dock Duplicator will halt the copy operation when it encounters an unreadable area of the source hard disk and display an error. Enabling this option will ignore any bad sectors on the source hard drive by skipping over them. Warning: Setting this f\fnct\yion to “On” may res\y\flt in corr\fpt data\y on copied hard drives. 1. Use the arrow buttons to scroll to “Advanced Setup”. The following screen will be displayed: 2. Use the arrow buttons to scroll to “Read Error Skip”. The following screen will be displayed: 3. Press ENT to display the current configuration setting. The default setting is “Off”. Press the arrow buttons to toggle the option to “Disable” or “Enable”. After changing a setting, remember to press ENT to save it. Note: This setting will o\ynly apply for the c\fr\yrent job. If desired\y, it will need to \y be set again for s\fbs\yeq\fent jobs. 7. Advanced Setup 7. Advanced Setup7-1. Read Err S\bip Read Error S\bipOff
www.aleratec.com17 HDD Duplicator1-1 ver: UP DOWN ENT ES\fPOWER HDD Duplicator1-1 ver: UP DOWN ENT ES\fPOWER HDD Duplicator1-1 ver: UP DOWN ENT ES\fPOWER Using the HDD \fopy D\Hoc\b Duplicator Advanced Setup Advanced Set\fp Men\f\y: 7-4 System Info This function displays information about the HDD Copy Dock Duplicator , including the current firmware version. 1. Use the arrow buttons to select “Setup”. The following screen will be displayed: 2. After selecting “Setup” use the arrow keys to toggle between the subfunctions. Press ENT to select. “System Info”. The following information will be displayed: 3. Press ENT to display system information. 7. Setup 7-4. SetupSystem Info Firmware VersionV1. 003 [ 1017 ]
www.aleratec.com18 Specifications Power RequirementsVoltage: 100-240VCurrent: 50-60Hz Dimensions(depth x width x height)D: 201mm W: 210mm H: 120.3mm (7.9” x 8.3” x 4.7”) Weight1.02kg (2.2 Lbs.) Note: Specifications s\fbj\yect to change witho\y\ft notice. Troubleshooting If your HDD Copy Dock Duplicator is not performing as expected, refer to the symptoms below, and follow the suggested corrective action. Symptoms\forrective Actions LCD DisplayIf the LCD display does not display any message and the backlight is not lit after powering on the HDD Copy Dock Duplicator, check that the power cable is properly connected and that the ON/OFF switch is turned on. Error MessagesWhile the system is performing an operation and the operation is manually terminated, an error message will be shown in the LCD display. This may lead to an failed operation and could cause the HDD Copy Dock Duplicator to stop responding. If this happens, power the unit off, wait about ten (10) seconds, and then reapply power. Hard DiskIf the HDD Copy Dock Duplicator does not detect one of the hard disk drives, verify that the drive is properly connected. Power off all HDD’s. Wait 10 seconds then power on. Keypad ButtonsIf pressing the keys on the front panel produces no response from the system, the HDD Copy Dock Duplicator may still be busy with the previous operation. If the system is idle, power the unit off, wait about ten (10) seconds, and then reapply power. Startup/ShutdownDo not power off the system while it is performing an operation. After a normal shutdown, wait about ten (10) seconds before reapplying power.
www.aleratec.com19 Available Adapters Your Aleratec 1:3 HDD Copy Dock Duplicator is also compatible with mSATA SSD, Compact Flash and CFast drives using the following optional adapters available from Aleratec at extra cost: Aleratec 50mm mSATA SSD to SATA Adapter 2-Pac\b Part 350118 Aleratec \fompact Fl\Hash (\fF) to SATA Adapter 2-Pac\b Part 350119 Aleratec \fFast to S\HATA Adapter 2-Pac\b Part 350120
www.aleratec.com20 Technical Support After reading this User Guide, if you need additional assistance with this product, please contact Aleratec Technical Support. Our technical staff will be happy to assist you, but they may need your help to better assist you. Contacting support without all the necessary information can be both time consuming and frustrating. Therefore, please try to have the following information ready before calling: 1. Part Number - the part number is located on the bottom of the HDD Copy Dock Duplicator. 2. Serial Number - the serial number is located on the bottom of the HDD Copy Dock Duplicator. 3. Troubles/symptoms - please provide enough information about the issue so our technical staff can accurately diagnose it. Technical Support Addresses and Phon\He Numbers XBy e-mail: [email protected] XBy Telephone: 1-818-678-0484 – Skype: support.aleratec.com Technical Support Group can be reached 8:00 AM to 5:00 PM, Pacific Time, Monday through Friday, excluding U.S. holidays. Please try to call from a phone near your Aleratec product. XAccess is available 24 hours a day, 365 days a year, via: The World Wide Web at: www.aleratec.com FAX at: 1-818-678-0483
www.aleratec.com21 Service and Support\H Aleratec, Inc., Li\Hmited Warranty This Limited Warranty covers defects encountered in the course of normal use of this product and does not apply to damage from improper use, abuse, accidents, unauthorized service, or inadequate packaging when shipping the product to Aleratec, Inc. Aleratec, Inc. provides the following limited warranty for this product only if the product was originally purchased for use, not re-sale, from Aleratec, Inc., an Aleratec, Inc. authorized dealer or distributor, or any other Aleratec, Inc. approved reseller for this product. This product is warranted to be free from defects in workmanship and material for a period of one year from the date of your original purchase. If the product fails during normal and proper use within the warranty period, Aleratec, Inc. will, at its option, repair or replace the product at no cost (except shipping and insurance). This limited warranty does not include service to repair damage from improper installation, accident, disaster, misuse, abuse, or modifications to the subsystem, or by any other causes unrelated to defective materials or workmanship.
www.aleratec.com22 Service and Support\H Please Note: This Warranty is valid only within the United States and Puerto Rico, and applies only to products that are new and unopened on the date of purchase. For areas outside the United States and Puerto Rico, contact the authorized dealer from whom you purchased this product to determine which warranty, if any, applies. THIS LIMITED WARRANTY CONSTITUTES YOUR SOLE AND EXCLUSIVE REMEDY, AND THE SOLE AND EXCLUSIVE LIABILITY OF ALERATEC, INC., AND IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO ANY IMPLIED WARRANTY OF MERCHANTABILITY OF ITEMS FOR A PARTICULAR PURPOSE. Your sole remedy shall be repair or replacement, with new or refurbished components, as provided in this Limited Warranty. Aleratec, Inc. shall not be liable for any direct, indirect, special incidental products or consequential damages, including, but not limited to, any loss of data or loss of profits or business, regardless of the form of action or theory of liability resulting from any defect in, or use of, this product (even if Aleratec, Inc. has been advised of the possibility of such damages). In any event, the liability of Aleratec, Inc. under this Limited Warranty, for damages to you or any third party, regardless of the form of action or theory of liability, shall not exceed the purchase price you paid for this product. Some states do not allow limitations of the disclaimer of implied warranties, the period an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the exclusions and limitations stipulated in this Limited Warranty may not apply to you. This Limited Warranty gives you specific legal rights, and you may have other rights which vary from state to state.
www.aleratec.com23 Service and Support\H To Obtain Warranty Service: You must ship your subsystem to the authorized dealer where your subsystem was purchased within the one year warranty period and no later than thirty days after discovery of claimed defect, whichever occurs first. In either case, you must provide proof of original purchase before any warranty service can be performed. Products and parts provided as a result of warranty service may be other than new but will be in good working order and become your property at the time of exchange. At the same time, the exchanged products or parts become the property of Aleratec, Inc. When shipping the subsystem for service, you agree to insure the Duplicator, to prepay shipping charges, and to use the original shipping container or equivalent. Any service outside the scope of this limited warranty shall be at Aleratec, Inc.’s or its Authorized Service Provider’s rates and terms then in effect. This warranty gives you specific legal rights; you may also have other rights which vary from state to state.
www.aleratec.com24 Technical Support FAX Bac\b Form Aleratec, Inc. Technical Support Fa\Hx Bac\b Form Please record the following information to help expedite any warranty claim: Model No.: _________________Serial No.: _______________________________ Date Purchased: ______________________________________________________ Place of Purchase: _____________________________________________________ Firmware Version: _________________HDD Brand and Model: _______________ To: Technical Support Group FAX: 1-818-678-0483 FROM: ________________________FAX: _______________________________ E-MAIL ____________________________ RE: ___________________________TEL: _______________________________ DATE: __________________# OF PAGES: _______________________________ I am experiencing the following issues with my HDD Copy Dock Duplicator: ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ ____________________________________________________________________ By answering these questions, your problem will be solved more rapidly. Make copies as necessary. You can reach us electronically at: www.aleratec.com on the internet.