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AltiGen comm AltiGen IP Phone IP720 User Manual

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    							IP 720 Phone™
    User Manual
    May 2014 
    						
    							WARNING!
    Toll fraud is committed when individuals unlawfully gain access to 
    customer telecommunication systems. This is a criminal offense. 
    Currently, we do not know of any telecommunications system that is 
    immune to this type of criminal activity. AltiGen Communications, Inc., 
    will not accept liability for any damages, including long distance charges, 
    which result from unauthorized and/or unlawful use. Although AltiGen 
    Communications, Inc.,  has designed security features into its products, it 
    is your sole responsibility to use the security features and to establish 
    security practices within your company, including training, security 
    awareness, and call auditing.
    NOTICE
    While every effort has been made to ensure accuracy, AltiGen 
    Communications, Inc., will not be liable for technical or editorial errors or 
    omissions contained within the documentation. The information contained 
    in this documentation is subject to change without notice.
    This documentation may be used only in accordance with the terms of the 
    AltiGen Communications, Inc., License Agreement.
    AltiGen Communications, Inc. 
    410 East Plumeria Dr. 
    San Jose, CA 95134 
    Telephone:    888-AltiGen (258-4436) 
    Fax:               408-597-9020 
    E-mail:          [email protected] 
    Web site:       www.altigen.com
    TRADEMARKS
    MAX Communication Server, MaxAdministrator, MaxCommunicator, 
    MaxAgent, MaxSupervisor, MaxInSight, MaxOutlook, MaxCall, 
    Enterprise Manager, AltiServ, AltiLink, AltiConsole, VRPlayer, 
    Zoomerang, IPTalk, Alti-Mobile Extension, InTouch Dialer, AltiReport, 
    and SuperQ are trademarks or registered trademarks of AltiGen 
    Communications, Inc.
    All other brand names mentioned are trademarks or registered trademarks 
    of their respective manufacturers.
    Copyright © AltiGen Communications, Inc., 2014. All rights reserved.  
    						
    							IP 720 User Manual i
    Contents
    Warranty  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v
    About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
    CHAPTER 1
    The IP 720 Phone   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3
    Hardware Items in the Package  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
    Supported Telephony Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
    American Disabilities Act (ADA) Compliance  . . . . . . . . . . . . . . . 12
    CHAPTER 2
    Setting Up the IP 720 Phone   . . . . . . . . . . . . . . . . . . . . . . . . . 13
    Miscellaneous Operation Notes  . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
    CHAPTER 3
    Configuring the IP 720 Phone  . . . . . . . . . . . . . . . . . . . . . . . . 17
    Phone Settings   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
    System Settings   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18
    Network Settings   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
    Registration from the Phone’s Menu  . . . . . . . . . . . . . . . . . . . . . . . 19
    Configuring IP Settings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
    Assigning a Local IP Address. . . . . . . . . . . . . . . . . . . . . . . . . . . 20
    Assigning a TFTP Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
    Updating Phone Firmware  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
    Setting Ring Tones  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
    Distinctive Ringing Support   . . . . . . . . . . . . . . . . . . . . . . . . . 22
    Workgroup Status Display  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
    Greeting Button   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
    Activity Button . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 
    						
    							ii    IP 720 User Manual 
    CHAPTER 4
    User Guide  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
    The LCD Screen   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  25
    Basic Phone Operation   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  26
    Appendix A   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
    Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  35
    Troubleshooting  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  36
    LCD Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  38
    Local Menu Configuration Messages  . . . . . . . . . . . . . . . . . . . .  38
    IP Phone Running Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . .  39
    IP Phone Boot Messages  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  40
    Glossary  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
    Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .47 
    						
    							IP 720 User Manual iii
    NOTE 
    This equipment has been tested and found to comply with the limits for a 
    Class B digital device, pursuant to Part 15 of the FCC Rules. These limits 
    are designed to provide reasonable protection against harmful interference 
    in a residential installation. This equipment generates, uses and can radiate 
    radio frequency energy and, if not installed and used in accordance with the 
    instructions, may cause harmful interference to radio communications. 
    However, there is no guarantee that interference will not occur in a 
    particular installation. If this equipment does cause harmful interference to 
    radio or television reception, which can be determined by turning the 
    equipment off and on, the user is encouraged to try to correct the 
    interference by one or more of the following measures:
    • Reorient or relocate the receiving antenna.
    • Increase the separation between the equipment and receiver.
    • Connect the equipment into an outlet on a circuit different from that to 
    which the receiver is connected.
    • Consult the dealer or an experienced radio/TV technician for help.
    Changes or modifications not expressly approved by the party responsible 
    for compliance could void the user’s authority to operate the equipment. 
    						
    							 IP 720 User Manual  v
    Warranty
    What The Warranty Covers
    AltiGen Communications warrants its hardware products to be free from defects in 
    material and workmanship during the warranty period. If a product proves to be 
    defective in material or workmanship during the warranty period, AltiGen 
    Communications will, at its sole option, repair, refund or replace the product with a 
    like product.
    How Long the Warranty Is Effective
    All AltiGen Communications products are warranted for one year for all parts from 
    the date of the first end user purchase.
    Whom the Warranty Protects
    This warranty is valid only for the first end user purchaser.
    What the Warranty Does Not Cover
    1. Any product on which the serial number has been defaced, modified or 
    removed.
    2. Damage, deterioration or malfunction resulting from:
    a) Accident, misuse, neglect, fire, water, lightning, or other acts of nature, 
    unauthorized product modification, or failure to follow instructions 
    supplied with the product.
    b) Repair or attempted repair by anyone not authorized by AltiGen 
    Communications.
    c) Any damage of the product due to shipment.
    d) Removal or installation of the product.
    e) Causes external to the product, such as electric power fluctuations or 
    failure.
    f) Use of supplies or parts not meeting AltiGen Communications’ 
    specifications.
    g) Normal wear and tear.
    h) Any other cause which does not relate to a product defect.
    3. Shipping, installation, set-up and removal service charges. 
    						
    							vi IP 720 User Manual
    How to Obtain Service
    End user customers should contact your Authorized AltiGen Dealer for service. 
    Authorized AltiGen Dealers must follow the steps below for service:
    1. Take or ship the product (shipment prepaid) to your AltiGen distributor or to 
    AltiGen Communications, Inc.
    All materials being returned to AltiGen must have an associated RMA num-
    ber. RMA numbers are issued by AltiGen Customer Service and can be 
    obtained by calling 1-888-ALTIGEN (258-4436) or submit an online RMA 
    request via the AltiGen Partner Resource Center, at https://dealer.alti
    -
    gen.com. AltiGen reserves the right to refuse return of any material that does 
    not have an RMA number. The RMA number should be clearly marked on 
    the outside of the box in which the material is being returned. For example:
    Attn.: RMA # 123 
    AltiGen Communications, Inc. 
    410 East Plumeria Drive 
    San Jose, CA 95134
    Upon authorization of return, AltiGen will decide whether the malfunction-
    ing product will be repaired or replaced.
    2. To obtain warranty service, you will be required to provide:
    a) The date and proof of purchase
    b) Serial number of the product 
    c) Your name and company name
    d) Your shipping address
    e) A description of the problem.
    3. For additional information contact your AltiGen Dealer or AltiGen 
    Communications, Inc.
    Effect of State Law
    This warranty gives you specific legal rights, and you may also have other rights 
    which vary from state to state. Some states do not allow limitations on implied 
    warranties and/or do not allow the exclusion of incidental or consequential 
    damages, so the above limitations and exclusions may not apply to you.
    Sales Outside the U.S.A.
    For AltiGen Communications products sold outside of the U.S.A., contact your 
    AltiGen Communications dealer for warranty information and services. 
    						
    							IP 720 User Manual  1
    About This Manual
    This manual describes how to get the Alti-IP 720 phone up and running on 
    a voice over IP (VoIP) network. 
    It provides information about how to set up, connect cables to, and 
    configure an IP 720 phone. It also provides information on how to 
    configure the network and IP settings. 
    How to use the phone is described in Chapter 4.
    Related Documentation
    •IP 720 Quick Reference Card covers basic end user phone features, 
    configuration from the IP phone, and AltiServ feature codes.
    • The MAX Communication Server Administration Manual provides 
    detailed information on configuring AltiGen IP phones in 
    MaxAdministrator. 
    						
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