AltiGen comm IP Phone MAXCS 80 Polycom SoundPoint User Guide

 
MAXCS 8.0 Polycom SoundPoint User Guide   Page 1 
MAXCS 8.0  
Polycom® SoundPoint Phone User Guide 
This guide shows how to use the following Polycom® SoundPoint model phones 
with MAXCS Release 8.0 client applications.  
 IP321 
 IP331 
 IP450 
 IP550* 
 IP560* 
 IP650* 
 IP670* 
*These models support advanced features via the MAXCS Polycom Advanced Features 
license. 
Before you can use your Polycom phone with MAXCS clients, your administrator must configure your phone to work with 
MAXCS...

 
MAXCS 8.0 Polycom SoundPoint User Guide   Page 2 
Navigation 
To scroll, use or. 
To move between menu levels, use or. 
To disable or enable a setting, use or. 
To enter data or select an entry, press . 
To delete a character, press . 
Answer Incoming Calls 
To answer an incoming call,  
1 Press Answer, press Speaker, or pick up the handset.  If you have a 
headset connected, press Headset. 
2 To end the call, press Speaker or hang up the handset.  If you are 
using a headset, press Headset....

 
MAXCS 8.0 Polycom SoundPoint User Guide   Page 3 
Transfer Calls 
Note:  When transferring calls to or from a Polycom phone, in some scenarios the Caller ID will show as your caller ID 
instead of that of the original call. 
The method for transferring a call will vary, depending upon your intent: 
• When you are transferring a call to a live person and you want to 
introduce the call before switching it over, use what is commonly 
referred to as a Supervised transfer. 
• In all other scenarios, we...

 
MAXCS 8.0 Polycom SoundPoint User Guide   Page 4 
Directory  
To enter names and phone numbers in the Directory you will use the number 
keypad: 
 Toggle between the three entry modes (numbers, uppercase letters, 
and lowercase letters) by pressing the I/A/a key. The top line of 
your display will indicate your current entry mode. 
 To move to the next field, press the down arrow key. 
To add a contact to your Directory,  
 Press Directories. Select Contact Directory. 
 Select More. Select Add. 
...

 
MAXCS 8.0 Polycom SoundPoint User Guide   Page 5 
Station Login 
If you have several work locations with phones assigned to you, you can switch your extension between them as needed. 
For example, you may have one phone at work and one phone at home. 
Before you can use this feature you must have already completed the initial configuration of the Polycom phone, including 
the MAXCS server address and third-party phone password. 
To switch your extension to your other phone, follow the process described...

 
MAXCS 8.0 Polycom SoundPoint User Guide   Page 6 
DND Synchronization 
When you toggle Do Not Disturb mode on and off via the phone display or via MaxAgent or another client, all devices and 
clients will synchronize the DND status. 
To turn on DND, 
1 Press the Do Not Disturb button. 
2 To cancel your DND state and accept calls again, tap the button again. 
Line Monitoring / BLF  
If your administrator configured your extension to monitor other extensions, you will see those extensions on your...