AltiGen comm IP Phone MAXCS 80 Polycom VVX User Guide

 
MAXCS 8.0 Polycom VVX User Guide  Page 1 of 16 
MAX Communication Server 
Release 8.0 
 
 
 
 
 
Polycom VVX User Guide 
 
 
 
 
September 15, 2015 
 
 
 
 
 
 
    

 
MAXCS 8.0 Polycom VVX User Guide  Page 2 of 16 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
AltiGen Communications, Inc. 
679 River Oaks Parkway 
San Jose, CA 95134 
Telephone: 888-AltiGen (258-4436)  Fax: 408-597-9020  E-mail: [email protected]  W eb site: www.altigen.com 
 
All product and company names herein may be trademarks of their registered owners. Copyright © AltiGen Communications, Inc. 2015.  All rights reserved.  
    

 
MAXCS 8.0 Polycom VVX User Guide  Page 3 of 16 
This guide is provided for end-users. It shows the basics of using Polycom VVX model phones with MAXCS Release 8.0.  
Before you can use your Polycom phone with MAXCS clients, your administrator must configure your phone to work with 
MAXCS system. 
Refer to the documentation that came with your Polycom phone to connect the cables and power supply to your phone, 
and for any other basic phone information. 
Logging In 
Your administrator has configured...

 
MAXCS 8.0 Polycom VVX User Guide  Page 4 of 16 
  
Softkeys 
Several softkeys appear throughout the views:  
 
Calls the number 
 
Opens information about the entry 
 
Edits details of the entry 
 
Deletes the entry 
 
Be aware that some VVX models have softkeys on the touch screen; other models have physical keys to press. If your model 
is not a touch-screen model, press the physical phone button instead of a softkey. 
Answer Incoming Calls 
There are several ways to answer an incoming call. 
1 Press...

 
MAXCS 8.0 Polycom VVX User Guide  Page 5 of 16 
With multiple calls, if you pick up the handset, you will answer the first incoming call. However, if you press the Answer 
button, you will answer whichever call is highlighted. 
Make Outgoing Calls 
To place a call, you can start dialing the number from any screen. As you type, the phone automatically checks your 
Directory and Call Log to auto-filter entries to find the contact. Once you see the contact, you can tap it to dial (or press the 
key beside...

 
MAXCS 8.0 Polycom VVX User Guide  Page 6 of 16 
Transfer Calls 
The method for transferring a call will vary, depending upon your intent: 
 When transferring a call to a live person and you want to introduce the call before switching it over, use what is 
commonly referred to as a Supervised transfer. 
 In all other scenarios, we recommend that you perform a Blind transfer instead of a Supervised transfer. This 
includes transfers to Workgroup queues, voicemail systems, and so on.  
If your...

 
MAXCS 8.0 Polycom VVX User Guide  Page 7 of 16 
3  Call the next participant and tap Conference. 
4 To add additional participants (up to six participants per conference call) tap 
Hold, dial the number, and tap Join.  (Do not use the Conference key after the 
third participant has joined.)  
If you have joined a conference call on a Polycom phone, (in other words, if you did 
not initiate the conference call) to add another member you must tap Join instead of 
tapping Conference. 
You can also tap...

 
MAXCS 8.0 Polycom VVX User Guide  Page 8 of 16 
4 Tap again to accept the assigned softkey slot. 
The contact will now appear in Lines view. 
To add a recent caller as a Favorite, 
1 In Home view, tap Directories. 
2 Tap Recent. 
3 Tap the Information icon beside the entry that you want to save.   
4 Tap Add to Favorites. 
5 Tap again to accept the assigned softkey slot. 
Manage Multiple Calls 
In order to handle multiple calls, your Administrator must enable your Enable Multiple Call Waiting or Enable...

 
MAXCS 8.0 Polycom VVX User Guide  Page 9 of 16 
Advanced Features 
If your administrator assigned a Polycom Advanced Features license to your extension, you have many additional features 
to work with. 
For example, with a Polycom Advanced Features license, your clients are now synchronized with your Polycom phone. For 
example, regardless whether you used the client or your phone to place a call on hold, you can retrieve the call from either 
the client or your phone. 
DND Synchronization (Advanced...

 
MAXCS 8.0 Polycom VVX User Guide  Page 10 of 16 
Notes: 
 In Release 8.0, your administrator can set a Global extension as a BLF softkey for your phone. However, you will be 
able to only monitor that global BLF; you will not be able to answer a Global BLF call by pressing that BLF button. 
 If you tap a BLF softkey twice (the second time when the phone is ringing), the call may be disconnected. 
Expanded Conference Methods (Advanced Features License required) 
Users with a Polycom Advanced Features...