AltiGen comm MAXCS 80 MaxMobile Quick Reference iPhone User Manual

							MaxMobile Communicator
Quick Reference - for the iPhone
Your system administrator can give you a copy of the MaxMobile Communicator 
Manual, delivered as a PDF file with the MaxMobile Communicator software.
Requirements
•
Apple iPhone with OS version 8.3.
•A 3G or Wi-Fi connection is needed for access to the call handling buttons in the 
MaxMobile call screen.
•Your system administrator must have properly configured your extension.
Setting up MaxMobile Communicator
Turn on Wi-Fi setting on the iPhone: Home > Settings > Wi-Fi > ON, and choose 
a network.
Enable “Show My Caller ID”: Home > Settings > Phone.  Set Show My Caller ID 
to ON, so that your company phone system recognizes your iPhone.
Download and install MaxMobile: Home > App Store button > Search > search 
for MaxMobile > select AltiGen MaxMobile.  Press FREE > press INSTALL.
Configure Connection Settings:
1. From the MaxMobile Login screen, tap the Settings button. Then enter:
•Your extension number and password.
•Server Address—The public MAXCS IP address or DNS (see your system 
administrator for this) 
•Alternative Server Address—The private MAXCS IP address or DNS (if 
applicable - see your system administrator)
•Mobile Phone—Your iPhone’s number (for example, 4085373927)
•Mobile Trunk—The dialed digits needed to reach Mobile Trunks including the 
dialing prefix (for example, 14082281605).
2.Save settings.
Log in –Tap Login. MaxMobile Communicator registers its extension as a mobile 
extension with your company’s MAXCS system and downloads data from MAXCS.
These buttons are displayed on the main screen after login:
Calling a stored number
From Directory, Favorites, Call Log, or Voice Mail screen, tap the entry you want 
to call. 
 Call Via Server makes the call to an outside number through the AltiGen 
MAXCS system.
 Call Direct makes the call directly to an outside number without going through 
the MAXCS system.
Directory Favorites Call Call Log Voice Mail
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							Extension call – If the call is going to another extension, Call Via Server is the only 
button available.
Answering a call 
When a call comes in, if the phone is in Offhook state, tap the MaxMobile Answer 
button to answer it. If it is not in Offhoook state, answer the call as you would answer 
any call. 
Call Screen
•
Hold button is a toggle for hold / unhold.
•Redial button redials the last number you dialed.
•Release button – Tap this button to end the current call and
maintain a call connection to the mobile network, leaving
the extension in offhook state. You are set to make the next
call, without having to re-establish a call connection to your
company’s MAXCS system.
Record button – Tap to record a connected call. 
Listen to a recorded call – If your system admin has 
configured your recordings to be saved to your voice mail, use the Voice Mail screen. 
(Your system admin may have configured recordings to be saved on the MAXCS 
server, rather than to your voice mail.)
Call using the dial pad  
Tap the Dial Pad button > enter the number (include trunk access code, usually “9”, 
if it’s an outside number) > tap Dial button. The call is made via the server. 
Use the MaxMobile Communicator dial pad when you need to enter additional 
digits after the other party answers, for example, an extension number. 
To close the dial pad and re-access the call handling functions, tap the Close 
button. 
Hold and retrieve a call – Select the call entry > tap the Hold / Unhold button. 
Transfer a call 
Tap Transfer button > dial target number > tap Transfer button.
•Either dial the target number from the dial pad, or tap the Directory o r  Favorites 
button and select the number from the Directory or Favorites list.
•To announce the transfer, wait until the second party answers, talk to the second 
party, and tap the Transfer button again. 
Conference a call (you can conference only outgoing calls) 
1. Call the first party > tap Conference button > call the second party > tap 
Conference button. You and the two other parties are connected in conference. 
2. To add another person to the conference, repeat the process.
Put a call on speaker – Use the iPhone call controls to put a call on speaker. (You 
cannot put a call on speaker in the MaxMobile call-handling screen.)
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Directory ScreenFrom the bar at the bottom of the screen, choose to display all 
names, extensions only, or contacts only.
Find a name
•Scroll the list. •Tap a letter along the side to go to that letter in the directory,
and then scroll.
•Tap the Search box to search by name. A keypad appears,
where you can enter alpha characters. To enter digits, etc.,
tap the .?123 button. To dismiss keypad, tap screen outside
of keypad.
Call from the Directory
1. Tap an entry. Its view is displayed.
2. If multiple numbers are listed, select the one you want. 
3. Tap Call Via Server or Call Direct. An extension number is always called via 
server.
Voice Mail screen
•
Bold white font = new voice mail.•Normal white font = heard voice mail•Bold red font = new urgent voice mail. 
Return a call from voice mail – Select the voice mail and 
tap Return Call.
Forward a voice mail – Select the voice mail > Forward > 
select destination extension(s) > OK.
Play a voice mail – Select a voice mail, and tap the Play arrow  .
Delete a voice mail – Select a voice mail > tap  Delete button > confirm deletion.
Speaker – Tap the Speaker button to turn the voice mail speaker on or off. (It’s a 
toggle.) The Speaker button is for voice mail only.
Call Log Screen
•
 Incoming call
• Outgoing call 
• Missed call
•A number in parentheses, for example (3) = the number of
incoming calls from that phone number or the number of
outgoing calls to that phone number
Call from the Call Log – Tap the call entry. Then tap Call 
Via Server o r  Call Direct. For an extension, you may call via 
server only.
Delete Call Log records – Select a record > tap Delete Entry button. To delete 
entire call log, tap Delete Log.
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							Favorites Screen
•
Green light - an extension is in “Ready” state.•Red light - an extension is busy.•Extension activity status and line state are updated.
Make a call from Favorites – Tap an entry, then tap Call 
Via Server or Call Direct. An extension may be called only 
via server.
Delete a Favorite – Select the entry then tap the Delete 
button.
Other 
Activity status, setting – MaxMobile home screen > Settings >  Extension Settings 
> Activity > set Activity > Save.
Call handling settings, changing – MaxMobile home screen > Settings > 
Extension Settings > set options (forwarding, DND, call waiting, etc.).
Log out – MaxMobile home screen > Logout. 
MaxMobile keeps quitting – This is due to a characteristic of the iPhone. To get back 
to MaxMobile, press the iPhone Home key, then tap the MaxMobile icon. (For more 
information, see “What You Need to Know Before You Start” on page 7 of the User 
Guide.)
New version of MaxMobile – If a new version of MaxMobile becomes available, go 
to App Store > Updates to install it.
Offline – If the MaxMobile phone loses connection with MAXCS, MaxMobile title bars 
turn to red and the word (Offline) is shown in the call view. MaxMobile call handling 
functions are not available in this state.
Speaker, turning on/off – To put a call on speaker, use the iPhone call options 
screen.
Touch to return to call – Touching this bar takes you to the iPhone call options 
screen.
Voice Mail Destination – If you tap Decline in the iPhone Answer/Decline screen, 
any voice mail left goes into the iPhone’s voice mail. If you don’t tap Decline and don’t 
answer the call, voice mail will go into the MaxMobile voice mail.
4AltiGen Communications, 679 River Oaks Parkway, San Jose, CA  95134
September 2015