AltiGen comm MAXCS 80 New Features Guide

							 
MaxCS 8.0 New Features Guide  Page 11 of 46 
Polycom VVX Directory Dialing  
This feature was added in Release 8.0. Directory Dialing requires a MAXCS Polycom Advanced Features license, and 
is only supported on the following VVX model IP phones.  
 VVX 300/310 
 VVX 400/410 
 VVX 500 
 VVX 600 
Polycom users can now choose contact from a corporate directory to place calls, transfer calls, and perform other 
basic functions. 
A default Directory Profile, named System, is provided by default. It includes all extensions. You can configure addi-
tional Directory Profiles as needed. 
To configure this feature, you will create corporate directories and then enable directory use for appropriate ex-
tensions.  
Refer to the MAXCS Polycom Configuration Guide for full instructions. 
Polycom Client Call Control 
This feature was added in Release 8.0. 
The MaxCS Clients are now synchronized with Polycom phones; regardless whether you used the client or the Pol-
ycom phone to place a call on hold, you can retrieve the call from either the client or the phone. 
Polycom-to-Polycom Video Call Support 
This feature was added in Release 8.0.  
MAXCS supports video calls on Polycom IP phones for Softswitch deployments. Video calls are not supported on 
Max1000 or Office systems. 
Supported devices include: 
• VVX500 and VVX600 (these models require a separate Polycom VVX USB camera) 
• VVX1500 (this model has a built-in camera) 
Considerations: 
 Video conferences are not supported; only direct peer-to-peer calls are supported. 
 Video calls are supported in Softswitch Deployments only. 
Refer to the MAXCS Polycom Configuration Guide for configuration instructions. 
Polycom Device Auto-Answer Changes 
In previous releases, agents with Polycom VVX phones could both enable the Auto-Answer feature as well as set 
the default voice path (speaker or handset) in a single setting the client’s Configuration > Extension page. 
Due to the specific way that Polycom handles voice paths, AltiGen has changed how users configure this feature. 
Configuration now requires two separate steps.  
To enable or disable the client Auto-Answer feature, users still open the MaxAgent Configuration page.  The choic-
es now are Enable and Disable. (The choice in earlier releases was Speaker or Headset).    
						

							 
MaxCS 8.0 New Features Guide  Page 12 of 46 
This feature requires an Advanced Features license. 
Refer to the MAXCS Polycom Configuration Guide for full instructions. 
Polycom #33 Do Not Disturb Feature Profile 
When you clear Call Management feature #33 – do not disturb (in System Configuration > Feature Profiles), both 
the DND button and the DND softkey will be disabled in Polycom phones that have been assigned to that profile. 
However, users will still see the disabled DND softkey until the phone is rebooted. 
Similarly, when you enable feature #33, some Polycom models will enable the DND button right away; other mod-
els may need to be rebooted before the change will take effect.   
Polycom Miscellaneous Updates 
The Caller ID will now show correctly while the call is ringing; in the previous release, the Caller ID updated only 
after the call connected. 
Polycom Known Issues and Considerations 
For a list of known issues, refer to the Polycom Configuration Guide. 
Technology Enhancements in Release 8.0 
This section describes new features included in this release.  
HMCP Load Balancing 
This feature was added in MaxCS 8.0. 
The HMCP system has been enhanced to perform load balancing on a multi-core system, in a round-robin method. 
This results in a more even distribution of work across all channels, resulting in performance that is more con-
sistent.  
Security Enhancement 
This feature was added in MaxCS 8.0. 
 A security enhancement has been added for the AltiGen Java Service Loader. 
 
Figure 1: AltiGen Java Services Manager 
Prior to Release 8.0, you could use AltiGen Java Service Manager to connect a remote machines Java Service Load-
er with the default password, if the remote servers administrator had not changed the password. 
In MaxCS 8.0, however, the new Java Service Manager can connect only to the local system. In addition, earlier 
versions of the MAXCS AltiGen Java Service Manager will not be able to connect to the MaxCS 8.0 AltiGen Java 
Service loader.    
						

							 
MaxCS 8.0 New Features Guide  Page 13 of 46 
This change will prevent you from running Java Service Loader Manager from a LAN or WAN connection. The only 
way to access Java Service Loader Manager now will be from the server itself, via Remote Desktop.  
SIP Group Configuration 
This feature was added in MaxCS 8.0. 
In previous releases of MaxCS, SIP registration was configured by individual channels.  This configuration approach 
had several disadvantages. For example, configuring multiple channels with the same authentication credentials 
was inefficient. Setting multiple channels to register to the same server and having to configure only one of them 
with a registration period required configuring that channel twice. Moreover, for some scenarios, such as configur-
ing an AltiGen SIP Trunk fax server, one trunk had to be reserved for fax even if faxes were seldom sent or re-
ceived. 
Some benefits of the new approach: 
 The number of SIP trunk channels is now configurable, as opposed to the license-based model in earlier 
releases. 
 SIP trunk configuration is accessed through single entry point “SIP Group Configuration” screen as op-
posed through SIP Profile and multiple entry points in the previous release. This design improves usability 
for SIP trunk provisioning. 
 Each SIP Trunk group may be configured with one or more SIP servers, and the server’s status is displayed. 
When at least one SIP server’s status is up, this SIP Trunk Group is considered active. 
The priority of the SIP server is from top to bottom. For example, when two SIP servers are configured in a 
group, MaxCS sets up SIP calls with the first SIP server if its status is up. Otherwise, if the second server is 
up then MaxCS will set up the calls with second SIP server instead. 
 The configuration for SIP.US SIP trunk can now be achieved by configuring a single SIP Trunk Group with 
two servers, gw1.sip.us and gw2.sip.us where gw1 is used as primary server and gw2 as backup server. 
 The Register tab in SIP Group Configuration displays SIP Registration parameters for the highlighted SIP 
Server entry. One SIP Registration session is established for each SIP server. This registration status de-
fines the SIP server up/down status. When all the servers in a group are down, all the SIP trunk channels 
associated with this SIP trunk group are considered inactive.  
This design eliminates the problem in the previous release where when the SIP registration to a server 
failed, only those channels with SIP registration enabled are down but other channels connect to the 
same server are still active. 
 Allows a SIP server in multiple SIP groups – In the case where the system connects to a SIP carrier through 
multiple SIP trunks, the administrator may configure this carrier’s SIP server in multiple SIP Groups, and 
each SIP Server entry has the same domain, IP address but different User Name. 
This configuration should be used for outbound call ONLY as Out Call Routing may select the trunk chan-
nels associated with a particular SIP trunk group. Inbound calls, in this case, are routed in a first-available 
fashion to all of the SIP trunk channels of these SIP Groups that have this SIP server address configured. 
Settings and SIP OPTION parameters are re-organized and supported for each SIP Server entry. 
Best effort configuration conversion is performed when MAXCS is upgraded from a previous release. The 
administrator should verify the SIP Group and SIP Trunk channel assignment after upgrading. 
To streamline SIP registration, AltiGen has implemented SIP Group configuration. The following three panels in the 
earlier releases have been consolidated:   
						

							 
MaxCS 8.0 New Features Guide  Page 14 of 46 
 The SIP Trunk Configuration dialog box 
 The Trunk Group Configuration dialog box 
 The SIP Trunk Profile dialog box 
In addition, the Trunk Configuration dialog box has been updated to show the SIP Trunk group, in the Type column. 
The SIP Signaling Channel Configuration dialog box is the main starting point for all SIP channel configuration.  
(Double-click a SIPSP board in Boards view and then click Board Configuration to reach this panel.)  
 
Figure 2: The new buttons on the updated SIP Signaling Channel Configuration panel 
Two of the buttons in the earlier releases have been replaced with two new buttons: 
 SIP Group Configuration – This is where you now configure SIP Groups, adding SIP servers and configuring 
various options for each server. 
 Channel Assignment – This is where you now enable and disable channels, and move channels from one 
SIP group to another. 
In the SIP Signaling Channel Configuration panel, you can do the following: 
 Create new SIP groups 
 Add servers to SIP groups (and remove servers from SIP groups) 
 Change the relative priority of servers in a SIP group 
 Configure various registration and SIP Options for a server   
						

							 
MaxCS 8.0 New Features Guide  Page 15 of 46 
Create a New SIP Group 
To create a new SIP Group, 
1. Double-click a SIPSP board in Boards view and then click Board Configuration > SIP Group Configuration. 
2. Below the Groups list, click Add. 
 
Figure 3: Click Add to creating a new SIP Group 
3. Provide a name for the group and indicate whether this is an AltiGen SIP Trunk. 
Note: Release 8.0 includes license checking for AltiGen SIP trunks. Be aware that trunks will show as not 
registered if you start MAXCS Administrator before MAXCS is fully up, because license information will not 
be ready until then. However, after 30 to 90 seconds, the trunk should be show as ready. 
 
Figure 4: The parameters for the new SIP Group 
4. If appropriate, select Enable fax trunk routing and provide the fax user name and fax password. These 
fields are for use only with AltiGen SIP Trunks. 
Add SIP Servers to a SIP Group 
You can add up to four servers to each SIP group. To add a SIP server to a SIP group, 
1. Double-click a SIPSP board in Boards view and then click Board Configuration > SIP Group Configuration.   
						

							 
MaxCS 8.0 New Features Guide  Page 16 of 46 
2. Select the appropriate SIP group in the Groups list. 
3. Below the SIP Servers list, click Add. 
 
Figure 5:  Click Add to add SIP servers to a SIP Group 
4. Enter the Domain name.  
5. (Optional) If you want to copy the settings from another server, choose the group and the server from 
those two pulldown menus.  
 
Figure 6:  The parameters for the SIP Server 
Note: Click Refresh to retrieve the latest registration status. 
To remove a server from a SIP group,  
1. Double-click a SIPSP board in Boards view and then click Board Configuration. 
2. Select the appropriate SIP group in the Groups list. 
3. Select the server that you want to remove from the SIP group. 
4. Click Del (Delete). 
Change the Order of SIP Servers in a SIP Group 
The order of the servers in the Servers list determines how the servers are accessed. The first server is always 
used; when that server is not available, the next server in the list is used, and so on.  
To change the priority order of servers within a group, 
1. Double-click a SIPSP board in Boards view and then click Board Configuration. 
2. Select the appropriate SIP group in the Groups list. 
3. In the Servers list, select the server to move, and then click Up or Down as appropriate.   
						

							 
MaxCS 8.0 New Features Guide  Page 17 of 46 
Configure SIP Server Registration Parameters 
The Register tab contains all registration-related settings for a SIP server. All of the settings on the SIP Trunk Con-
figuration dialog box from earlier releases of MaxCS are found on this tab.  
 
Figure 7:  The SIP Server registration parameters 
The lone exception is the Enable Channel option, which is now handled in the Channel Assignment panel. 
Note: SIP Server registration status depends upon both the registration results and the SIP OPTIONS results. If 
either of those two processes fails, the server’s status will be set to DOWN.  SIP Groups and member 
channels share the same registration status. As long as at least one SIP server is UP, all of the enabled 
member channels will show as status Idle. 
Configure General SIP Server Parameters 
The Settings tab contains the parameters from the SIP Trunk Profile tab in earlier releases of MaxCS.   
						

							 
MaxCS 8.0 New Features Guide  Page 18 of 46 
 
Figure 8:  The SIP Server general parameters 
Configure Server SIP Options 
The SIP OPTIONS tab includes the SIP OPTIONS parameters from the previous release of MaxCS. The SIP Server 
Name parameter is essentially the new Domain field. 
 
Figure 9:  The SIP Server SIP Options   
						

							 
MaxCS 8.0 New Features Guide  Page 19 of 46 
Enable or Disable Channels 
To view a list of channels and determine the SIP Group to which each channel belongs,  
1. Double-click a SIPSP board in Boards view and then click Board Configuration. 
2. Click Channel Assignment. 
 
Figure 10:  Channel Assignment view 
A checkbox indicates whether a channel is currently enabled. 
To disable a channel, clear its checkbox. To enable a channel, check its checkbox. To enable or disable all channels, 
check or clear the checkbox in the column heading at the top of the list.  
If you discover that you need to add more channels, close this panel, click the Board Configuration, and set an ap-
propriate value for the Change Number of SIP Trunk Channels to… option (see Figure 2).  Then restart the system. 
Assign Channels to a SIP Group 
To assign a channel to a SIP Group, or reassign it to a different SIP Group, 
1. Double-click a SIPSP board in Boards view and then click Board Configuration. 
2. Click Channel Assignment. 
3. Select one or more channels in the list. Use Ctrl-Click to select multiple channels.   
						

							 
MaxCS 8.0 New Features Guide  Page 20 of 46 
4. Click Assign Group. 
 
Figure 11: The list of available SIP Groups 
5. Choose a SIP Group from the list and click OK. 
Considerations: 
 A channel is not enabled if it is not assigned to any SIP group.  
 If you assign a disabled channel to a SIP group, doing so does not automatically enable it – you must man-
ually enable the channel (see the previous section). 
 In order to assign channels to a SIP group, the SIP group must have at least one SIP Server assigned to it.  
 If you remove all SIP Servers from a SIP Group, all channels previously assigned to that SIP group automat-
ically will show as ‘Not Ready.’ 
Trunk View Enhancements 
As a result of adding SIP Groups to MaxCS, the Type column in Trunk view will now shows each SIP Trunk’s group 
name (if it is part of a group).