AltiGen comm MAXCS 81 Upgrade Guidelines

 
 
 
 
 
 
 
 
MAX Communication Server 
Release 8.0 
Upgrade Guidelines 
Intended audience:  
AltiGen Authorized Partners 
 
October 13, 2015 
   

  
MaxCS 8.0 Upgrade Guidelines Page 2 
This guide provides guidelines for upgrading from earlier releases of MAXCS to release 8.0.  
Operating System Support 
MAXCS Release 8.0 requires JRE 1.8; therefore, MAXCS 8.0 does not support Windows 2003.  
MAXCS Release 8.0 supports Softswitch, hardware chassis, and MAXCS Private Cloud.  
The following operating systems are supported: 
Max1000 
 Windows 7 32-bit SP1 
Max2000 
 Windows 7 32-bit  SP1 
 Windows 2008 32-bit SP2 
Office 3G/2G 
 Windows 2008...

  
MaxCS 8.0 Upgrade Guidelines Page 2 
o Mobile Fallback  
o Firmware Auto-Upgrade (VVX models) 
o Global BLF  
o Expansion Module Support (VVX 
models) 
o Call Recording Button (VVX models)  
o Transfer and Conference 
enhancements with Clients (VVX 
models) 
o Corporate Directory support (VVX 
models) 
o User Directory Dialing (VVX models) 
o Client Call Control  
o Video call support (VVX models) 
o Auto-Answer Changes 
o Feature Code 33 DND Changes 
 Technology Enhancements – Refer to the MAXCS New...

  
MaxCS 8.0 Upgrade Guidelines Page 4 
 If you are upgrading from Release 7.0 Update 1 or earlier, carefully review the codec profile conversion 
after the upgrade process has been completed. 
Features no Longer Supported in Release 8.0 
 The following features from earlier releases are no longer supported in Release 8.0: 
 ACC 
 Windows XP and Windows 2003 Server OS for Softswitch 
 H.323 
Important: Any IP Dialing Table entries that have H.323 set for the Protocol field must be changed to 
SIP...

  
MaxCS 8.0 Upgrade Guidelines Page 5 
 
If one group’s member trunks have different register periods, we will pick the minimum non-zero number and set 
that as the register period. 
When the conversion process has been completed, a new SIP group configuration table is created. No further 
conversion is necessary; however, you should review the SIP Group settings after the upgrade process has been 
completed. 
Operational Notes 
Be aware of the following limitations in this release: 
 AltiGen IP phones...

  
MaxCS 8.0 Upgrade Guidelines Page 6 
 With AltiGen SIP trunks, you must use 11-digit numbers when configuring DNIS routing. 
 When you upgrade to Release 8.0 from earlier releases, if your environment’s LDAP service is disabled, 
the upgrade process will not enable it.   If you later want to enable LDAP, open the file 
\AltiServ\db\Storage\LdapSetting.txt and change DisableLdap to 0 and re-enable the AltiGen LDAP Service. 
The re-start the system. Note that if the LDAP Service has been disabled for...

  
MaxCS 8.0 Upgrade Guidelines Page 7 
Upgrade Process: MAXCS Premise and Private Cloud 
For detailed upgrade steps for various earlier releases, refer to the Readme file in the MAXCS ACM folder on the 
installation media. 
Considerations: 
 If you are upgrading an NFR system, you must obtain the new license file (EXCTL.DAT) before you begin 
the upgrade process. Otherwise, your licenses will become invalid after you perform the upgrade. 
 If Exchange integration was used in the previous version of...

  
MaxCS 8.0 Upgrade Guidelines Page 8 
Original Codec Profile Converted MAXCS 8  Codec Profile 
Prefer G729 support  G723.1 G729, G723.1 
Prefer G.711 Mu-Law support  G.711 A-Law G.711 Mu-Law, G.711 A-Law 
Prefer G.711 A-Law support  G.711 Mu-Law G.711 A-Law, G.711 Mu-Law 
 
10. After you complete the upgrade process, check your SIP Trunk configuration and make any necessary 
adjustments. 
11. Upgrade all of the MAXCS client application on a user’s desktop before the agent uses any of those...

  
MaxCS 8.0 Upgrade Guidelines Page 9 
2. From MaxCS Administrator License menu, select License Information. Click the Registration button 
and then click Save Register Form to export the registration information into the register.htm 
file. 
3. Perform an offline product registration and choose the Upgrade to 8.0 option, and then obtain a new 
EXCLT.dat file. 
4. Install the new operating system on the server, and then install the MAXCS Release 8.0 software. 
5. After you complete the MaxCS 8.0...

  
MaxCS 8.0 Upgrade Guidelines Page 10 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
AltiGen Communications, Inc. 
679 River Oaks Parkway, San Jose, CA 95134 
Telephone: 888-AltiGen (258-4436)   |     Fax: 408-597-9020 
E-mail: [email protected]  Web site: www.altigen.com 
 
All product and company names herein may be trademarks of their registered owners. Copyright © AltiGen Communications, Inc. 2015.  All rights reserved