AltiGen comm MAXCS 810 MaxInsight Manual

MaxInsight™
Manual
MAX Communication Server
Release 8.0
September 2015 

  
WARNING!
Toll fraud is committed when individuals unlawfully gain access to 
customer telecommunication systems. This is a criminal offense. 
Currently, we do not know of any telecommunications system that 
is immune to this type of criminal activity. AltiGen 
Communications, Inc., will not accept liability for any damages, 
including long distance charges, which result from unauthorized 
and/or unlawful use. Although AltiGen Communications, Inc., has 
designed security features into its products, it...

MaxInSight Manual iii
Contents
CHAPTER 1
Overview and Installation  . . . . . . . . . . . . . . . . . .  1
Licensing  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
System Requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Pre-Installation Checklist  . . . . . . . . . . . . . . . . . . . . . . . . 2
Installing MaxInSight on a Client System   . . . . . . . . . . . . 2
Uninstalling MaxInSight . . . . . . . . . . . . . . . . . . . . . . . . . 3
CHAPTER 2
Getting...

ivMaxInSight Manual 

MaxInSight Manual 1
CHAPTER 1
Overview and Installation
AltiGen MaxInSight is a workgroup performance application. It 
provides call center managers and agents with the ability to track 
workgroup status and performance data from a wall-mounted LCD 
panel or from their computers.
MaxInSight includes the ability to see the following for single or 
multiple workgroups:
•Real-time queue status 
•Real-time workgroup resource status
•Daily operation results
•Trends of data over time
Users can configure:...

2MaxInSight Manual System Requirements:
•IBM/PC AT compatible system
•1 GHz CPU or faster
•1 GB available hard drive disk space
•1 GB RAM
•SVGA monitor (1024 x 768) with 256 color display, or better
•Keyboard and mouse
•MAX Communication Server ACM 8.0 running on a server 
accessible to this client.
Pre-Installation Checklist
Before installing MaxInSight, make sure the following is done:
•MAXCS ACM 8.0 has been installed on the system server.
•The MaxInSight License Key has been installed and activated...

MaxInSight Manual 3
Uninstalling MaxInSight
1. From the Windows Start menu, select Control Panel > Add/
Remove Programs > MaxInSight 8.0 to uninstall 
MaxInSight.
2. Click Remove, and respond to any additional prompts. 

4MaxInSight Manual 

MaxInSight Manual 5
CHAPTER 2
Getting Started
Start MaxInSight from the Microsoft Windows Start menu, by 
choosing Start > All Programs > MaxInSight > MaxInSight.
If you are connecting to the Internet through a modem 
connection, before you log in, establish a session connection from 
your computer to your local Internet service provider. If you’re 
using a low-speed connection, the login may take some time, since 
a large amount of data is transferred to your desktop.
Logging In
1. If this is your first...

6MaxInSight ManualIf you want to store your login password and have it entered 
automatically the next time you log in to MaxInSight, check 
the Always save password check box. 
3. Click Sign in or press the Enter key. (To back out of logging 
in, press the Esc key.) The Choose Data Source dialog box 
opens.
4. Select a log service. Only enabled and connected log servers 
can be selected. (The number of entries listed in the Choose 
Data Source dialog box depends on the number of logger 
servers...