AltiGen comm MAXCS 811 MaxOutlook Manual

MaxOutlook Manual 5
Automatic Upgrade
Each time you start up MaxOutlook, a comparison is made with the version 
of MAX Communication Server ACM that is running on the server. If updates 
were made on the server, and your version of MaxOutlook is out-of-date, 
you are prompted for upgrade permission. If you automatically upgrade, the 
MaxOutlook startup is terminated and a software upgrade session is started. 
Restart MaxOutlook to run the newer version.
Note:For remote MaxOutlook users outside the...

6MaxOutlook Manual 

MaxOutlook Manual 7
CHAPTER 3
Getting Started
To begin, start Microsoft Outlook.
If you are connecting to the Internet through a modem connection, before 
you log in, establish a session connection from your PC to your local Internet 
service provider. If you’re using a low-speed connection, the login may take 
some time, since a large amount of data is transferred to your desktop.
The MaxOutlook login screen appears.
Logging In
1. If this is your first login to this MAX Communication Server ACM 
system,...

8MaxOutlook ManualIf you want to store your login password and have it entered 
automatically the next time you log in to MaxOutlook, check the Always 
save password check box. 
Note:Up to eight unsuccessful login attempts are allowed, after which 
login will be disabled for from 1 to 24 hours (depending on the 
duration set by your system administrator).
3. If your extension is an IP extension and you will be using a headset, 
check the Enable IPTalk softphone option. (An AltiGen IPTalk license 
must be...

MaxOutlook Manual 9 To log in from a remote location,
1. If you connect to the Internet through a modem connection, establish a 
connection to your internet service provider (ISP).
2. Start Microsoft Outlook and, when the MaxOutlook login screen 
appears, log in to MaxOutlook using your Extension a n d  Password a s  
usual.
3. If you will be using a headset plugged into your PC, check the Enable 
IPTalk softphone check box. (An AltiGen IPTalk license must be 
assigned to your extension.)
4. Click OK.
IP...

10MaxOutlook Manual
Overview of the Main Window
After you log in to MaxOutlook, Microsoft Outlook displays the MaxOutlook 
status bar and call handling toolbar and the Microsoft Outlook folder you 
were last working in. If that was not MaxOutlook, then click the MaxOutlook 
folder to switch to the MaxOutlook screen.
In Outlook 2007 and 2010, the call controls are on the Add-Ins tab. In 
Outlook 2013, they are on the MaxOutlook tab.
MaxOutlook toolbar buttons 
for handling calls
Call information is...

MaxOutlook Manual 11 If you checked Enable IPTalk when you logged in, two more buttons on the 
status bar let you mute the call and control the volume.
Note:In some versions of Outlook, you adjust the volume by clicking the 
arrow and choosing a volume level from 0 (muted) to 100 (loudest).
You can customize the MaxOutlook display: select the toolbar buttons, 
columns, and tabs you need and their order of appearance; and sort 
columns in ascending or descending order. See “Customizing the Display” 
on...

12MaxOutlook Manual
•If you’re using IPTalk, you can mute the call (using the Mute toggle 
button) and control the volume using the volume control.
•Configure MaxOutlook. (See “Configuring MaxOutlook” on page 47.)
•Open help.
Call Handling Toolbar
MaxOutlook’s call handling toolbar provides:
•A Dial field where you input the number to dial
•Buttons to connect, transfer, send a call to voicemail, conference, hang 
up, send a call to AA (auto attendant), flash, record, redial, hold, 
intercom, and enter an...

MaxOutlook Manual 13
Call Information Panel 
The call information panel displays several columns of information about 
calls: 
Record — shows when a call is being recorded
State — the state of the currently active call:
•AA — the call is being transferred to an auto attendant
•Busy — callee is busy or not available
•Call Pending — the call is placed into a workgroup queue
•Conference — the call is in conference
•Connect — the call is connected
•Dial Tone — a dial tone is present, and MaxOutlook is ready...

14MaxOutlook Manual Directory — Lists the extensions of people at the company. Columns 
include: Type (local, remote), Extension, Name, Activity, Department, 
Location.
Monitor — A list of extensions you have chosen to monitor. Columns 
include: State, Extension, Name, Activity, DND/FWD, Caller Name, 
Number, Department, Location, DNIS, and Duration. See “Monitoring the 
Activity of Other Extensions” on page 43.
History — A history of your incoming, outgoing, and missed calls. Columns 
include: Direction...