AltiGen comm MAXCS 812 MaxSupervisor Manual

MaxSupervisor Manual 7
CHAPTER3
Getting Started
Start MaxSupervisor from the Microsoft Windows Start menu, by 
choosing Start > All Programs > MaxSupervisor > 
MaxSupervisor.
If you’re using a low-speed connection, the login may take some 
time, since a large amount of data is transferred to your desktop. 
Logging In
1. If this is the first login to this MAXCS ACM system, enter the 
system server’s IP address or name of the system server you 
will be using. To obtain the server name or IP address, ask...

8MaxSupervisor ManualNote:Up to 8 login attempts are allowed, after which login will 
be disabled from 1 to 24 hours (depending on the 
duration set by your system administrator).
3. Click Sign in. 
4. In the dialog box, select the workgroup(s) you want to 
monitor, and enter a password for each workgroup.
In this dialog box, you can: 
•Sort the Workgroup column in ascending or 
descending order by clicking the column heading (it’s 
a toggle). 
•Resize a column by dragging a column edge to make 
the...

MaxSupervisor Manual 9
you want to hide are now hidden. If the Monitor 
column check box of any of those workgroups had 
been checked, they are automatically unchecked 
when they are hidden.
•Choose to see all rows. To see all workgroups listed 
again, check the Show All Rows option. 
MaxSupervisor remembers the Hide Row check 
boxes you checked and retains those checks.
5. Check the Save workgroup password check box, if you 
want to store the passwords so you don’t have to type them 
the next time you...

10MaxSupervisor Manual
Customizing the Display
You can customize the MaxSupervisor display to meet your needs 
in the following ways. MaxSupervisor remembers your preferences 
the next time you log on.
•Resize panels by moving the cursor between panels until you 
see up and down arrows. Then click and drag up or down to 
resize the panels.
•Resize columns by placing the cursor on a column divider in 
the header area until you see left and right arrows . Then click 
and drag left or right to resize the...

MaxSupervisor Manual 11
•Specify the columns you want to see by right-clicking a 
column heading and checking or unchecking columns in the 
list. Checked columns will be displayed.
•Sort columns in ascending or descending order by clicking 
the column heading. An ascending (first to last) or descending 
(last to first) arrow appears. Click the column heading again 
to sort in the reverse order. If you click a column heading, and 
all the data in that column is the same, MaxSupervisor keeps 
the sort...

12MaxSupervisor Manual
•Resize MaxSupervisor windows by using the standard Windows 
method: place the cursor at a window edge or corner, then drag 
the window to the size you want.
•Make a tabbed page an independent view by dragging the 
tab away from its position on the screen (applies to the tabs in 
the lower part of the window only). For example, here the Agent 
State tab has been dragged out to make a separate resizable 
view:
You can also make an independent tab a separate panel in 
MaxSupervisor....

MaxSupervisor Manual 13 To get the tabbed page to be an independent panel, drag it 
slightly above the remaining tabs until you see a rectangle 
across the width of MaxSupervisor, then release it.
To return an independent page to its place, drag its title bar to 
the tabs part of the tabs area and release.
Restoring Layout Defaults
To restore columns, column and tab order, windows, and so on, to 
their defaults, 
1. Click the Configuration button. 
Agent State tab has 
been dragged from 
its place in the...

14MaxSupervisor Manual 2. Click the Restore Defaults tab, and check the Windows 
Layout Settings check box.
3. Click OK.
4. Restart MaxSupervisor.
Setting the Re-Sort Interval
MaxSupervisor includes an automatic sort interval for Agent View 
and Agent Status. The application will refresh the display based 
upon the interval youve chosen and the field youve used to sort 
the data.
The default interval is 15 seconds.
To change this interval from the default setting,
1. Click the Configuration button. 
2....

MaxSupervisor Manual 15
Auto-sort Notes
•Older systems, and systems with less memory or a slower 
processor, may exhibit screen flashes while the view is being 
sorted. For this reason, we recommend that such systems use 
a relatively large auto-sort interval value.
•The auto-sort feature is disabled automatically when the 
number of configured agents in all workgroups (the same 60 
agents in WG1 and WG2 are counted as 120) exceeds 100.
Minimizing and Exiting MaxSupervisor
Minimize - To minimize...

16MaxSupervisor Manual
Please register 
AlpInterface.dll 
(regsver32 AlpIn-
terface.dll).MaxSupervisor uses 
this dll to communi-
cate with MAXCS. It 
should be registered 
in the user’s system.Re-register this file. Type in 
DOS command window, 
regsver32 AlpInter-
face.dll
Change directory to MaxSu-
pervisor directory, type 
regsver32 AlpInter-
face.dll
You have entered 
an invalid pass-
word. Please try 
again.The password is 
incorrect.Enter your extension pass-
word.
The version of Max-
Supervisor...