AltiGen comm MAXCS 85 AltiConsole Manual

AltiConsole Manual 17
CHAPTER 4 
Handling Calls
In general, the steps in handling a call in AltiConsole are as follows:
1. Select the call. An incoming ringing call is already selected 
(highlighted) if it is the only call in the list.
2. Select the operation, such as Blind Transfer, Supervised Transfer, 
Voice Mail, and so on. 
3. Select the destination (extension or outside number) you want to send 
the call to.
4. Click the Dial button or press Enter on the keyboard.
Note:Double-clicking the...

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Dialing
In the AltiConsole main window, you can dial as follows:
1. Type a number using the keyboard number keys or the numeric 
keypad, or click numbers on the dial pad, or select a number in one of 
the view panels (BLF, ALL, or Speed).
2. Click the Dial button, or press Alt+d o r  t h e  Enter key on the keyboard. 
The Double-Click Shortcut
I f  y o u ’ r e  c a l l i n g  a  n u m b e r  i n one of the view panels (BLF, ALL, or Speed), 
just double-click the number.
If...

AltiConsole Manual 19
Answering Calls to Other Extensions
You can take calls that were going to another extension under certain 
conditions.
You can’t take a call to another extension if you have calls other than Hold 
calls in the Active Calls list. You have to handle the pending calls first.
You can take the call if it shows a Ringing status. 
Use the Answer button, A l t + a ,  and the numeric keypad + key can also pick 
up calls ringing to other extensions. 
To pick up a ringing call on another...

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To place a call on hold:
While connected to a call, click the Hold button or press Alt+o on the 
keyboard.
The call is placed on hold, and the caller will hear music or recorded 
greetings (if it is configured by the system administrator) until it is picked 
up or you get a ring back.
To pick-up a call on hold:
The call must have a Hold status in the Active Calls list.
To pick up the call, double-click it in the Active Calls list, or select it and 
click the Hold button, or...

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• You cannot transfer calls with a Hold or Hold Pending status.
• You cannot transfer calls involved in a conference call, even if you are 
participating in the conference call.
Unattended Transfer
An unattended (blind) transfer transfers an incoming call to an extension 
without your having to wait for the called party to answer. For limitations 
on this transfer, see the discussion, .
“When You Can and Can’t Transfer 
Calls” on page 20.
If you have selected Single Click to...

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1. Click the Supervisor Transfer button or press Alt+s on the keyboard. 
2. Select the destination extension from one of the view panels (BLF/
ALL/SPEED) by clicking it, or simply enter the destination extension 
number in the Dial Pad.
If the transfer is to an outside number, enter the trunk access code and 
the full number. 
To use Centrex Transfer, transfer the call using your desk set dial pad.
3. Click the Dial button or press Enter on the keyboard....

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1. Select the Connecting call in the Active Calls list.
If you do not select a call and then proceed with these steps, the 
currently connected call is selected by default.
2. Click the Voice Mail button or press Alt+v.
3. Select the voice mailbox of the extension you want to transfer to. You 
can select the extension number from the BLF or ALL panel views or 
enter the number using the Dial Pad.
4. Click the Dial button or press Enter on the keyboard.
Double-clicking the extension...

24    AltiConsole Manual       Parked calls ring back to you after a timeout period if a user does not pick 
up the call. The timeout period is set by your system administrator. 
Remember to notify users of their parked calls periodically.
To pick up a parked call:
You cannot be currently connected to any other call when you pick up a 
parked call.
1. Select the parked call from the Parked Calls list.
2. Click the Park button or press Alt+P on the keyboard.
Note:Double-click the parked call in the Parked...

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To line park a connected call:
• When you have a connected call, double-click a green Line Park 
group. The call will be parked.
Parked calls ring back to you after a timeout period if a user does not pick 
up the call. The timeout period is enabled and set by your system 
administrator. Remember to notify users of their parked calls periodically.
To pick up a line parked call:
You cannot be currently connected to any other call when you pick up a line 
parked call.
1. Select the...

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3. Click Dial or press Enter on the keyboard.
Note:You can also add a party to the conference by double-clicking 
its extension in the BLF/ALL/SPEED tab. You don’t need 
Steps 
2 and 3.
4. After connecting with the second party and announcing the conference 
call, click the Conference button or press Alt+c to add the call to the 
conference.
If the party does not want to join the conference call or is not available, 
click the Roll Back button or press Alt+r to cancel the...