AltiGen comm MAXCS 89 MaxCommunicator Manual

							MaxCommunicator Manual 15 To park a call in MaxCommunicator, click the Flash button on the 
call control tool bar (you must customize your tool bar to display 
the Flash button), enter #41 (system call park) or #31 (personal 
call park) in the dialer field, then click the Connect button on the 
call control tool bar. 
Speed Dial — A list of speed dial numbers entered by the system 
administrator and entered at the extension. Columns include: Type 
(extension speed dial or system speed dial), ID, Name, Number, 
and Note. See “Dialing Speed Dial Numbers” on page 25.
MeetMe — From the MeetMe tab, you can schedule and monitor 
phone meetings. See “MeetMe Conference” on page 33.
Greeting — From the Greeting tab, you can record and review 
greetings for each Activity state. See the following section.
Changing Activity Status and Recording Activity 
Greetings
You can specify your whereabouts, so that others are informed. 
Click the Down arrow on the Activity button and choose the 
appropriate category:
•Available (System) (the system greeting is used)
•Available (Personal) (your personal greeting is used)
•Meeting 
•Away 
•Travel 
•PTO (personal time off)
Your system administrator may have configured additional 
activities to select from. 
The activity category you select appears beside the button. Keep 
your Activity status updated.
You can record a different greeting for each Activity status. To do 
so, click the Greeting tab, and select an Activity. Then click the 
Record button at the bottom of the tab to record a greeting. 
(Alternatively, you can right-click the activity, and select Record.) 
Use your phone or headset to record the greeting. 
						

							16MaxCommunicator Manual To hear the greeting played back, click the Review button. 
Change your greeting whenever you want to.
Turning Do Not Disturb On and Off
The DND button is a toggle that turns Do Not Disturb on and off. 
When Do Not Disturb is on, all incoming calls are forwarded 
according to your Enable Busy Call Handling settings. 
Note:If the system administrator disabled the Do Not Disturb 
feature for your extension, the DND feature will not be 
available to you. If you select DND, an alert informs you 
that DND is not allowed. 
Minimizing and Exiting MaxCommunicator
Minimize - To minimize MaxCommunicator, click the Minimize 
button in the top right corner of the screen. MaxCommunicator 
shrinks to an icon in the Windows task bar and the Windows 
system tray.
Exit - If you are shutting down Microsoft Windows, 
MaxCommunicator will close automatically. Otherwise, to close 
MaxCommunicator, right-click the icon in the Windows Task bar 
and choose Close Window or click the X in upper right corner of 
the MaxCommunicator window. 
						

							MaxCommunicator Manual 17
Shrinking MaxCommunicator
To shrink MaxCommunicator to a strip at the top or bottom of your 
screen, click the Arrange Window button and select Top or 
Bottom. The strip displays the MaxCommunicator status bar, plus 
no more than six call control buttons and the dialer field:
To restore MaxCommunicator to full view, click the Arrange 
Window button and select Normal.
When MaxCommunicator is shrunk and you put a call on hold (by 
clicking on the Hold button), the number flashes. Clicking the 
number reconnects to the call.
Note:If a new call comes in while a call is on hold, 
MaxCommunicator changes to normal size automatically, 
allowing you access to both calls.
Using the Windows Tray Phone Icon
After you log in, the MaxCommunicator icon is displayed in the 
Windows tray, normally at the bottom right of your screen. 
When you have new voice mail, the icon changes to show you have 
voice mail.
If MaxCommunicator is not on your Windows desktop, but either 
icon appears in the Windows tray, double-click it to open the 
MaxCommunicator main window.
Searching in the Tabbed Windows
Searching is available in these tabs: Directory, History, Contacts, 
Voice Mail, and Speed Dial.
Default call control buttons 
						

							18MaxCommunicator Manual To search,
1. In the Search in field, select the column you want to search 
in.
2. Put your cursor in the field beside the magnifying glass, and 
type what you’re looking for. The search begins as you type, 
and the list is narrowed to records that match what you’re 
typing.
3. When you begin a new search, all the information that was on 
the tab reappears. Or you can clear the field beside the 
magnifying glass or make another selection in the Search in 
field, and you’ll see all the information on the tab.
Customizing the Display
You can customize the MaxCommunicator display to meet your 
needs in the following ways:
•Resize MaxCommunicator windows by using the standard 
Windows method: place the cursor at a window edge or 
corner, then drag the window to the size you want.
•Specify the tabs you want to see. To select the tabs you want 
to display, right-click on the area to the right of the tabs. A list 
of tabs appears: 
						

							MaxCommunicator Manual 19 Check the tabs you want to display, and uncheck the tabs you 
don’t want to display. 
•Specify the columns you want to see by right-clicking a 
column heading and checking or unchecking columns in the 
pop-up list. Checked columns will be displayed.
•Resize columns by placing the cursor on a column divider in 
the header area until the cursor changes to a movable double 
bar (||). Then move the bar to resize the column.
•Rearrange columns by clicking and dragging a column name 
to the location you want.
Moving the Record column to the right 
						

							20MaxCommunicator Manual
•Sort columns in ascending or descending order by clicking 
the column heading. An ascending (first to last) or descending 
(last to first) arrow appears. Click the column heading again 
to sort in the reverse order. If you click a column heading, and 
all the data in that column is the same, MaxCommunicator 
keeps the sort order of the previously clicked column.
•Add, remove, and rearrange the toolbar buttons in 
MaxCommunicator by right-clicking in the button area and 
choosing Customize Toolbar Buttons.
The buttons displayed in your MaxCommunicator are in the 
right-hand list. To remove a toolbar button, select it and click 
Remove. To add a toolbar button, select a button from the list 
on the left, and click Add. To rearrange buttons, select a 
button from the list on the right, and click the Up button or 
Down button, until the toolbar button is where you want it. 
When finished, click OK.
Ascending orderDescending order 
						

							MaxCommunicator Manual 21 Note:When MaxCommunicator is shrunk to a strip at the top 
or bottom of your screen, six buttons are initially 
displayed by default in the shrunken toolbar: Connect, 
Hold, Transfer, To VM, Hangup, Redial. These are 
the only buttons available to a shrunken toolbar. You 
can remove any of them in the way just described and 
add them back again. 
When MaxCommunicator is made normal size, the 
buttons you originally selected are again displayed in 
the toolbar. In other words, you configure the normal 
toolbar and the shrunken toolbar separately, and 
MaxCommunicator keeps your preferences for each.
•Remove the dialer field by right-clicking a toolbar button 
and choosing Customize Toolbar Buttons, as above. In the 
Toolbar Customization dialog box, clear the check box beside 
Show Dialer. To display the dialer again, check the Show 
Dialer check box.
•Pop up MaxCommunicator when you have incoming calls. 
Pop ups work when MaxCommunicator is minimized or is a 
strip at the top or bottom of the window but not when you 
have exited. See “Call Alert Options” on page 64.
•Drag and dock the tabs by dragging the dotted area above 
them to the right arrow, the left arrow or the bottom arrow. 
Once you start moving the group of tabs, the arrows appear. 
Move the cursor to an arrow, and the tabs will be docked at 
the side you selected.
•Drag and dock one tab by dragging it by its tab until the 
cursor is on the arrow where you want the tab to dock. 
•Make a tab a separate window independent of the 
MaxCommunicator main window by dragging it out by its tab, 
or by double-clicking the tab. Then you can resize the window 
and move it around. 
When the docking arrows appear, they look like this
Dragging and docking  
						

							22MaxCommunicator ManualTo dismiss the window, click the close button in the upper right 
corner. To return the window to the set of tabbed pages, drag 
it by its title bar to the tabs area. 
A tab is being dragged from an independent window 
back to the tabs group.  
						

							MaxCommunicator Manual 23
CHAPTER 4
Handling Calls
MaxCommunicator call handling-related functions include:
•Answering calls, see page 23
•Dialing out, see page 24
•Placing calls on hold, see page 27
•Using call waiting, see page 27
•Transferring calls, see page 28
•Conferencing, see page 30
•Recording Calls, see page 41
•Using account codes, see page 42
•Using voice mail, see page 43
•Monitoring other extensions, see page 47
•Viewing the history of calls, see page 48
•Using the Contacts tab, see page 49
Answering Calls
To answer a call click the word Ringing in the call’s State cell. The 
state changes to Connected.
Or, click the Connect button in the toolbar. 
						

							24MaxCommunicator Manual
Dialing Out
To dial a number, click in the dialing field, enter a number or 
name, and then click the Dial button or press Enter on your 
computer keyboard. 
•Enter a number — You can enter a number in the dialing field 
by using the standard numeric keys or numeric keypad on 
your computer, or by using the dial pad in MaxCommunicator. 
•Enter a name — For names recorded in the system, you can 
enter a name by using the keyboard on your computer to type 
the name. Then select the name from the drop-down list that 
opens. The number for that name appears in the dialing field.
To close the drop-down list or clear the dialing field, click the 
“x” in the field.
The Call Information panel displays the state of the call:
You can click the 
Dial button to open the dial pad
You can start typing a 
name in the dialing 
field to open your 
company directory 
list. Then select a 
name
You can enter a number 
in the dialing field
Searching for 
“western team” by 
starting to type in the 
dialing field