Amanda Work Group 7xx User Guide
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Using Amanda15 rectory entries, the prompt is: “To search the directory again, press *. Otherwise, press #.” Being Notified about Messages Amanda can be configured to notify you when you have a message. She can call your pager to display the total number of messages and the number of new messages. She can use relay paging to display or forward a telephone number entered by your caller (if he pressed # while listening to your greeting). She can even call you at home or on your cellular telephone. She can notify you about all messages and/or about messages marked urgent. All notification methods can be scheduled by time and day of the week. See your administrator for details. Changing a Pager Number by Telephone You can change the telephone number for a pager over the telephone. To change the pager number: + + + notification record’s number (1–10) + new pager number + To exit without changing a notification record, press instead of a record number or pager number. N OTE:To be changed, the notification record must be active and currently contain a number in its Variable field. That field might be a home telephone number or some other number rather than a pager number. Leaving a Message for Someone Else If you answer the telephone for more than one person, or even if you get a wrong number, you can allow a caller to leave a message for another user (or mailbox).
16 Using [email protected]/DOS Telephone Features How you do this depends on how your telephone switching system transfers or conferences calls. The following procedure tries to cover all cases, but check with your administrator for specific instructions. To allow a caller to leave a message for someone: 1. Transfer the call to Amanda. (Usually, you press the Conference or Transfer button on your telephone.) 2. After Amanda answers, dial or . works on any telephone switching system. However, if you hear Amanda say, “That was an invalid entry,” just use: . 3. Enter the mailbox to receive the message. 4. Complete the call transfer. (Usually, you just hang up.) Managing Personal Mailing Lists Amanda allows you to have seven personal mailing lists, which you create and manage using the lists menu. You use these lists to send and forward messages. To create a mailing list: + + the list’s number (1-7) + + mailbox + + (repeat for each mailbox) + + record a name or description to identify the list +
Using Amanda17
To modify an existing mailing list:
Managing Messages Sent by Fax
A message can be faxed to your mailbox. Amanda lets you know that the
message is a fax. You can retrieve it by:
Calling from a fax machine
Providing the telephone number for a fax machine
To get a particular fax message when calling from a fax machine:
+ + locate the fax message + + +
press the Start button on your fax machine
Do any (or all) of these:
(to review the list)
(to add users to the list)
+ mailbox + +
+
+ the list’s number (1-7) + (repeat for each mailbox)
(to delete users from the list)
+ mailbox + +
(repeat for each mailbox)
(to rename the list)
+ rerecord list name +
or description
1
18 Using [email protected]/DOS Telephone Features To get all fax messages when calling from a fax machine: + + + + press the Start button on your fax machine To get a particular fax message when not calling from a fax machine: + + locate the fax message + + + fax machine’s telephone number + Managing Guest Mailboxes If your Amanda system administrator has configured the system to allow guests, you can give a guest mailbox to another person. In this way, someone working for you temporarily can receive messages. He can check for those messages using any extension that has access to Amanda. The guest mailbox’s privileges are those defined by the guest mailbox template (usually mailbox 996). Check with your Amanda system administrator to determine the security code. To create a guest mailbox: + + + write down the guest mailbox The security code is usually the same number as the guest mailbox. Check with your administrator to be sure. To access a guest mailbox: Dial: _______ (Amanda’s number) + ( or ) + host’s mailbox + + + guest mailbox + guest’s security code
Using Amanda19 Now the guest can use Amanda’s services. To leave a message for a guest: Dial: _______ (Amanda’s number) + ( or ) + host’s mailbox + + guest mailbox + hear guest’s greeting + leave message To delete a guest mailbox: + + + the guest mailbox to be deleted To review your guest mailboxes: + + Amanda plays the name and extension recordings for your guest mailboxes.
IndexI–21 A accessing guest mailboxes 18 after-hours greetings 5 Amanda calling 2 setting up 3 user’s introduction 1 auto-scheduling call processing changes 8 away-from-the-office greet- ings 6 B busy message recording 4 C call control 7 call processing scheduling changes 8 call screening 7 calling Amanda 2 calls controlling 7 screening 7 changing greetings 7 mailing lists 17 pager telephone number for notification 15 security code 7 changing lists managing 17 controlling calls 7 conventions iv copyright ii creating guest mailboxes 18 mailing lists 16 custom busy message recording 4 D deleting guest mailboxes 19 messages 13 Do Not Disturb 8 E examples greetings 5 F faxes messages sent as 17 forwarding messages 10 G greetings after-hours 5 away-from-the-office 6 changing current 7 examples 5 listening to 6 offsite 6 recording 4 system 7 vacation 6 guests accessing mailboxes 18 creating mailboxes 18 deleting mailboxes 19 leaving messages for 19 mailboxes 18 removing mailboxes 19 reviewing mailboxes 19 using mailboxes 18 H hearing messages 9 I introducing Amanda 1 L leaving messages 15, 19 Index
22 Using [email protected]/DOS Telephone Features listening greetings 6 listening to messages 9 lists creating 16 M mailboxes guests 18 scheduling changes 8 mailing lists creating 16 managing 15 modifying 17 updating 17 making recordings 3 managing guest mailboxes 18 messages 8 personal mailing lists 15 recorded greetings 6 messages deleting 13 faxed 17 forwarding 10 leaving 15, 19 managing 8 notification 15 playing 9 recording busy message 4 replying to 13 sending 9, 14 modifying mailing lists 17 N Name and Extension recording recording 3 notification changing pager telephone number 15 messages 15 O offsite greetings 6 options reviewing 8 P pager number 15 personal mailing lists creating 16 managing 15 playing messages 9 R receiving faxed messages 17 recording custom busy message 4 greetings 4 Name and Extension re- cording 3 removing guest mailboxes 19 replying to messages 13 reviewing greetings 6 guest mailboxes 19 options 8 S samples greetings 5 scheduling call processing changes 8 screening calls 7 security codes changing 7 sending messages 9, 14 setting up Amanda 3 system greeting 7 T trademarks ii U updating mailing lists 17 uses fraudulent iii using guest mailboxes 18 system greeting 7 V vacation greetings 6 W warranty ii
Enabling Network Telephony for the Communicating PC [email protected]/DOS Quick Reference 1. Internal: Dial Ext. No. _______ External: Dial Phone No. __________ 2. Enter + _______ + (Some systems mailbox skip step 2.) 3. Enter _______ + security code Use the Main Menu Listen to messages Manage lists Manage greetings Manage guests Manage options Exit user mode Send new message Hang up Manage Lists to Select a list Review current list Record a list comment Add mailbox to list Return to prev. menu Delete mailbox from list Listen to Messages Play next message Forward message Replay message Reply to message Delete message Special functions Play prev. message Return to prev. menu Use Special Functions Get fax immediately Skip to new message Send fax to fax mach. Continuous delete Undelete message Continuous play Play message date/time
Listening Hints and Tips While listening to your messages: Increase volume or Decrease volume Skip ahead (fast forward) Rewind Pause for 30 seconds until you press again Hang up from within Amanda’s menus Dial another user Manage Greetings to Select a greeting Select system greeting Review the current greeting Return to previous menu Send New Message Select user Select list Return Record message Return to prev. menu Send New Message (cont.) Review Make urgent Re-record Make private Append Set delivery time Cancel Save Send message Return to prev. menu Send with verification Manage Options Do Not Disturb Record busy message Call screening Record name & ext. Security code Review options Select busy message Return to prev. menu Notes: