Amanda Work Place Instructions Manual

Chapter 6: Defining Integration Patterns 33
The character codes in the integration patterns are defined as follows:
Realize that the character codes you use define not only the placement of the extension 
information in the pattern, but also the call state, that is, Ring No Answer, Busy, Direct, 
and so forth. Therefore, you can control Amanda’s behavior based upon your specific 
requirements. For example, if your customer does not wish to allow for Busy call states, 
then modify the integration...

34 Installing [email protected]
Some telephone switching systems have timing problems that cause the first DTMF digit 
to be missed. In such cases, it is useful to add integration patterns that are variations of the 
current patterns. For example, you might add a second pattern for Direct calls (
1***eee 
in our example) as 
***eee. These are identical—except the first digit is missing in the 
second pattern. You can also try reducing the delay time (Delay option on SMDI tab in 
Setup utility).
Never...

Chapter 6: Defining Integration Patterns 35
Placing Test Calls
You can place test calls of the following types:
Available extension (127) calls the test extension (111) for Ring No Answer: 
After a Ring No Answer condition occurs, the call should be forwarded to the Integration 
Helper program which answers the call and captures the DTMF digits played by the 
telephone switching system. You define what type of test call you made.
Available extension (127) calls the test extension (111) while the test...

36 Installing [email protected]
Forward from Ring No Answer Example
You may have two patterns labeled “Forward from Ring No Answer.” Both should contain 
the extension number (111) that was call forwarded to the Integration Helper. This is the 
extension that did not answer. One of the patterns may contain the available extension 
number you called from (127). 
For example, suppose the integration patterns were:
#02#127#111# 
and 
#03##111
You replace the digits of the test extension (111, the extension...

Chapter 7:
Configuring Amanda
Using This Chapter
This chapter contains a questionnaire that helps you determine exactly how your customer 
needs his Amanda system to be set up. It also guides you as you configure an Amanda 
system for the first time. Fortunately, The Amanda Company has configured Amanda so 
that over 90% of the configuration options need no change whatsoever. 
For a complete list of the configuration options, see “Appendix C: Configuration 
Reference.”
Using the Questionnaire
Use this...

38 Installing [email protected]
The Location column includes the name of the configuration option (called a parameter) 
for each feature. The options and their current settings are stored in 
C:\AMANDA\INSTALL.CFG. You can review them using the Setup utility. From Setup, 
select System Configuration Options
→Advanced Configuration→General.
First Use Questionnaire 
QuestionCircle
ResponseLocation and Amanda 
Parameter (if applica-
ble)Action
1)  Amanda normally says “Please hold while I try 
that...

Chapter 7: Configuring Amanda 39
6)  Do you want Amanda to answer all incoming calls 
or only answer when the operator cannot get to the 
phone within a certain number of rings?
(This decision can vary from port to port.)ALL CALLSIn the Setup utility, select
System Configuration 
Options→
Advanced
Configuration→
Per Port.
Amanda parameter is 
n_ringsSet N_RINGS to 1 for each port.
This is a per port setting. The default is 
one ring on each port.
(Amanda is being set up as a primary 
attendant.)
AFTER x...

40 Installing [email protected]
12)  Do you want Amanda to tell the user the date and 
time a message was recorded before playing the mes-
sage?
This option can be modified for each user.YESIn Amanda, select Users 
menu, then enter 997 in 
mailbox.Set the D/T option to YES.
NOSet the D/T option to NO.
N
OTE:
A user can always get the 
message date/time by press-
ing 74 during the message 
even if this option is set to 
NO.
13)  If YES to 12, do you want Amanda to say ‘today’ 
and ‘yesterday’ instead of...

Chapter 7: Configuring Amanda 41
20)  Do you want everyone to use the same greeting 
(and in the same voice) when the telephone is not an-
swered?
(NO allows each user to create his own greeting.)YESIn Amanda, select Users 
menu, then enter 997 in 
mailbox.Set Current Greeting’s Max to 0.
NOSet Current Greeting to 0;
set Current Greeting’s Max to a num-
ber of seconds for each user’s record-
ing. 
Each user should record a greeting and 
a Name/Extension recording. Until a 
user records these, the system...

42 Installing [email protected]
23)  If YES to 22, do you want to use Amanda’s sys-
tem busy greeting or a custom busy greeting?
(The system busy greeting explains to the caller how 
to hold for the extension. If the caller presses *, 
Amanda plays music, then retries the extension. If it 
is still busy, Amanda changes the prompt: the caller 
can hold, enter another extension, or leave a mes-
sage.)SYSTEMIn Amanda, select Users 
menu, then enter 997 in 
mailbox.Set Busy Message to SYS.
CUSTOMSet Busy...