Ambir Technology Image Scan Pro 820i Ambir DS820 User Guide

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Calibrating the Scanner 
 
 
Attention 
Please  uninstall  the  extended  paper  width 
sliders before you start the calibration. 
Calibrate the scanner if colors appear in areas that should be white, or 
colors of the scanned image and the original vary a lot. This allows you to 
adjust and compensate for variations that can occur in the optical 
component over time.  
Follow the steps below to calibrate the scanner: 
1. Locate the Calibration Sheet, marked with an arrow on either edge at 
both sides. It is used specifically for ADF Scanning calibration.   
2. Insert the special calibration sheet into the ADF of the scanner, with an 
arrow toward the scanner buttons. 
 
 
 
Attention 
Please  insert  the  special  calibration  sheet 
included with the scanner.  Alternatively you 
may also use any plain white sheet of paper 
sized in A4 (216 x 297 mm) instead; however, 
the  calibration  effect may be  less  beneficial 
than with the special calibration sheet. 
3. Click Start > All Programs > Your scanner model name > Calibration 
Wizard.  
						

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4. Click Next in the Calibration Wizard that pops up and then click 
Calibrate Now.... 
5. Click the Start button to begin the calibration process. 
Calibration is complete when the scanner pulls the sheet all the way 
through.  After the calibration is complete, click OK and then click Finish. 
Power Save 
To save power, the scanner light source always automatically turns itself off 
after the scanning process is finished. If you won’t be using your scanner for 
a long period of time, shut it down and then disconnect the power cable 
from the power outlet.  
 
 
Information 
 The  scanner will  enter standby  mode 
(sleep  mode) after it  is  idle  for 10 
minutes. Simply  press  any  scanner 
button  on  the  scanner  panel  and  the 
scanner will revert to the normal status. 
 From the Windows START menu, point to 
All Programs > Your  Scanner  Model 
Name,  and  then  click Scanner  Utility. 
Refer  to  the Scanner  Utility online  help 
to learn more about standby mode. 
  
						

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CHAPTER IV. TROUBLESHOOTING 
If you encounter problems with your scanner, please review the installation 
and scanning instructions contained in this guide. 
Before you seek customer service or repair assistance, please refer to the 
information in this chapter and consult our FAQ (Frequently Asked 
Questions) for useful troubleshooting information.  From the Windows START 
menu, point to All Programs > Your Scanner Model Name, and then click 
FAQ. 
Scanner Connection 
The first step to take when troubleshooting connection problems with your 
scanner is to check all physical connections.  The icon, located in the 
Windows system tray, indicates if the scanner software is properly launched 
and the scanner and computer are communicating with each other. 
 
Appearance Status 
 
The program has been successfully launched and the 
scanner is connected with the computer, ready to scan 
images.  
 
The scanner is not connected with the computer or the 
scanner power is not switched on. 
No Display 
You have chosen to terminate the program, whether the 
scanner is connected or disconnected with the 
computer. 
Clearing Paper Jams 
1. Remove any jammed documents still loaded into the ADF. 
2. Open the ADF cover by pulling the cover lever. 
3. Gently but firmly pull the jammed documents out of the ADF.  Try to 
avoid creasing or wrinkling the documents. 
 
 
 
  
						

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Attention 
Do  not  try  to  pull  jammed  or  half-scanned 
documents  out  of  the  ADF  without  first 
opening  the  ADF  cover.  Doing  so  may 
permanently damage the ADF. 
4. Close the ADF cover by pushing it back down until it snaps back into 
place.    
						

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APPENDIX A: SPECIFICATIONS4 
Ambir ImageScan Pro 820i 
Optical Resolution 600 dpi 
Max. Hardware 
Resolution 600 x 600 dpi 
Scan Modes 
Color: Input 48-bit; Output 24-bit 
Grayscale: Input 16-bit; Output 8-bit 
Black & White: 1-bit  
Technology Color Contact Image Sensor (CIS) 
ADF Capacity 
1. 50 sheets (A4/Letter, 18 lb. or 70 g/m2), maximum thickness 
under 0.2‖ (5mm).  
2. 20 sheets (Business Cards) 
3. Plastic Card, maximum thickness under 1.2 mm. 
Note: Maximum ADF capacity varies, depending upon paper 
weight. 
ADF Scanning Speed 
8 ppm/ 8 ipm (200 dpi, Color mode, A4 Portrait) 
25 ppm/ 50 ipm (200 dpi, Grayscale mode, A4 Portrait) 
25 ppm/ 50 ipm (200 dpi, Black & White mode, A4 Portrait) 
Note: Results may vary depending upon your scanning 
application, computer processor and system memory. 
Scan Area 
(W x L) 
Maximum 8.5‖ x 14‖ (216 x 356 mm)  
Minimum 0.52‖ x 0.52‖ (13.2 x 13.2 mm)  
Acceptable Paper Sizes 
(W x L) 
Maximum  8.66‖ x 14‖ (220 x 356 mm) 
Minimum 2‖ x 2‖ (50.8 x 50.8 mm)  
Acceptable Paper 
Weight for ADF 
14 to 28 lb (50 to 105 g/m2) 
 
Power Adapter 24Vdc, 0.75 A 
Power Consumption 
Operation: < 18 W 
Standby (sleep mode):  < 0.5 W 
Off Mode:  < 0.3 W 
Interface USB 2.0 High Speed 
Operating Temperature 41F to 104F (5C to 40C)  
Relative Humidity 20% to 80% (non-condensing) 
Physical Dimensions 
(WxDxH) 
Without Stacker 
263 x 127.5 x 148 mm (10.36‖ x 5.02‖ x 5.83‖) 
Weight Without Stacker: 3.66 lb. (1.66 kg) 
With Stacker: 3.96 lb. (1.8 kg) 
Protocols TWAIN Compliant  
EMI FCC Class B, CE 
                                                 4 Hardware specifications may change at any time without prior notice.  
						

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APPENDIX B: 
CUSTOMER SERVICE AND WARRANTY 
For further assistance, visit our website or call our customer support number. 
One of our representatives will be happy to assist you Monday through 
Friday during office hours. 
To avoid delays, please have the following information ready before calling: 
 Scanner name and model number 
 Scanner serial number (Located on the back of the scanner) 
 Scanner CD version and part number 
 A detailed description of the problem 
 Your current operating system  
 Name of software package(s), version or release number and 
manufacturer of the software 
 Other USB devices installed 
Technical Support 
 
Free Support Through Email & Web 
Visit Ambir’s website at www.ambir.com for online access to technical 
support information including: installation guides, FAQs, troubleshooting tips, 
and driver downloads. Contact email addresses and a chat feature are also 
available online for your convenience in reaching us should you need 
further assistance. 
 
Technical Support by Telephone 
Support is available from 7:00 a.m. – 7:00 p.m. Central Time Monday-Friday 
by dialing (630) 530-5400 or (800) 915-9930, option 3. For all Ambir scanners 
you can speak directly to a technical support representative or leave a 
message for a call back. You will be connected to a highly trained, friendly 
and professional support agent who will work with you to resolve your issue. 
For expediency when you call please be in front of your system with your 
software and documentation handy for troubleshooting. 
*We will make every effort to respond to telephone support calls within 1 
business day. However, we strongly suggest that you make initial contact via 
email with an explanation of the problem you are experiencing and a call-
back number should we need to speak to you directly. 
 
Product Warranty Information   
 
Statement of Limited Warranty for the United States, Canada and European 
Economic Community:  
						

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Products – ImageScan Pro 820i 
Warranty Period – 1 year   
*Contact your place of purchase for warranty service information 
 
 
Warranty for Products 
Ambir Technology warrants our products against defects in materials and 
workmanship to the original purchaser for a period of one (1) year from the 
date of the original purchase. This warranty is limited to repair or 
replacement of the product, and the remedy provided to the purchaser for 
warranty service is the sole discretion of Ambir Technology. 
 
Extent of Warranty 
Any use of the product for a purpose in which it is not intended, and/or 
purchaser modifications, alterations, and/or repairs to the product, will 
constitute misuse and are not subject to the warranty. The warranty does 
not cover the repair or exchange of a product resulting from accident, 
unsuitable physical or operating environment, or failure caused by a 
product for which the Ambir is not responsible.  
 
Items Not Covered by the Warranty 
Host computer operating systems, application programs or hardware 
configurations are not covered. 
 
For customer service or further warranty information please email or call 
Ambir directly. Please provide product model name and number, place 
and date of purchase, your name, daytime telephone number and a 
description of the difficulty you are experiencing. You will normally receive a 
written email response or call-back within 1 business day. 
 
 
 
Ambir Technology 
918 N. Oak Lawn Ave. 
Elmhurst, IL 60126 USA 
Toll Free: (800) 915-9930 
Main Number: (630) 530-5400 
Technical Support: (630) 530-5400 option 3 
www.ambir.com  
						

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FCC Radio Frequency Statement 
This equipment has been tested and found to comply with the limits for a 
Class B digital device, pursuant to part 15 of the FCC rules. These limits are 
designed to provide reasonable protection against harmful interference in a 
residential installation. 
This equipment generates, uses and can radiate radio frequency energy 
and, if not installed and used in accordance with the instructions, may 
cause harmful interference to radio communications. However, there is no 
guarantee that interference will not occur in a particular television 
reception (which can be determined by turning the equipment off and on), 
the user is encouraged to try to correct the interference by one or more of 
the following measures: 
 Reorient or relocate the receiving antenna. 
 Increase the separation between the equipment and receiver. 
 Connect the equipment to an outlet on a circuit different from that 
which the receiver is connected. 
 Shielded interconnect cables and shielded power cord which are 
supplied with this equipment must be employed with this equipment to 
ensure compliance with the pertinent RF emission limits governing this 
device. 
 Consult the dealer or an experienced radio/TV technician for help if 
the conditions persist. 
 Changes or modifications not expressly approved by the 
manufacturer or authorized service center could void the user’s 
authority to operate this equipment. 
This device complies with Part 15 of the FCC Rules.  Operation is subject to 
the following two conditions: (1) this device may not cause harmful 
interference, and (2) this device must accept any interference received, 
including interference that may cause undesired operation.