Apple ipad 1st generation User Manual

							iPad Symptom Charts — Input / Output Issues 101 2010-12-09
Deep Dive
CheckResultActionCode
1. Verify USB cable connects 
firmly to iPad. 
YesClean or fix if possible.  
Go to step 2.
Check for out-of-warranty 
repair option.
NoGo to step 2.
2.  Is issue caused by accidental 
damage? 
YesThe issue is not covered 
under warranty.
Check for out-of-warranty 
repair option.
NoCovered if under warranty
Check for out-of-warranty 
repair option.
F9A  
						

							iPad Symptom Charts — Input / Output Issues 102 2010-12-09
Apple Wireless Keyboard Not Functioning
Quick Check
SymptomQuick Check
• Keyboard not recognized
• Certain applications not 
responding to typing
1. Ensure compatibility with iPad of accessory 
being used. Only the Apple Wireless Keyboard 
is supported. Refer to the Apple Store for 
supported Apple Wireless Keyboard.
2.  Verify iPad has the latest software updates
• Use iTunes to install the latest version of the 
iOS software
• Use iTunes version 10.1 or later
3. Check Settings. Enable Bluetooth on iPad. Make 
sure the keyboard has been paired properly with 
the iPad and is not paired to another keyboard.
4.  Turn on the Apple Wireless Keyboard.
5. Make sure Apple Wireless Keyboard has known 
good batteries installed and they are installed in 
correct orientation.
6.  Check for potential sources of interference 
for wireless devices and networks. Refer to: 
AirPort and Bluetooth: Potential sources of 
interference for wireless devices and networks
7. Ensure iPad is charging. Important: If Dock is not 
connected to a power source using the 10W USB 
Power Adapter, the iPad is not charging.
8.  Restart:  
• Press and hold the Sleep/Wake button until 
a red slider appears. Slide your finger across 
the slider to turn off iPad.
• Turn iPad on by pressing and holding the 
Sleep/Wake button until the Apple logo 
appears
• If you can’t restart the device -Reset iPad. 
Press and hold the Sleep/Wake button 
and the Home button at the same time for 
at least 10 seconds, until the Apple logo 
appears.
9. Go to Deep Dive
Possible Causes:  
						

							iPad Symptom Charts — Input / Output Issues 103 2010-12-09
Deep Dive
CheckResultActionCode
1. Check that wireless keyboard 
is supported with iPad. Only 
the Apple Wireless Keyboard is 
supported. 
 
Supported?
Note: The original Apple Wireless 
Keyboard (pre-2007) is not 
supported. If a customer attempts 
to pair an unsupported wireless 
keyboard with iPad, the pairing 
status eventually returns to “Not 
Paired” and without an alert.
YesCovered if under warranty
Check for out-of-warranty 
repair option.
NoGo to step 2.
2.  Is issue caused by accidental 
damage? 
YesThe issue is not covered 
under warranty.
Check for out-of-warranty 
repair option.
NoCovered if under warranty
Check for out-of-warranty 
repair option.
F5C  
						

							iPad Symptom Charts — Input / Output Issues 104 2010-12-09
TV Out/Video Out Not Functioning
IMPORTANT: Educate the customer that TV Out/Video Out does not support mirroring everything on iPad 
to a TV. The TV-out function only works in certain applications that support it, such as Videos, YouTube, 
Photos app Slide Shows, and Keynote slide shows.
SymptomQuick Check
• Unable to play content on 
television
• Projector unable to display 
content 
1. Ensure compatibility with iPad of accessory being 
used. 
2.  Verify iPad has the latest software updates
• Use iTunes to install the latest version of the 
iOS software
3. TV-out requires the following hardware:
• Refer to Knowledge Base article HT1454: 
iPhone, iPad, iPod: TV out support to 
determine compatibility. 
4.  Verify cables are plugged into the appropriate 
input jacks on the TV, and correct input is selected 
using the TV’s controls. 
• Note: When properly working, videos, 
YouTube and Keynote slide shows do not 
appear on iPad when appearing on the TV.  
Only the Photos app slideshows appear on 
the iPad.
5. Charge iPad. Verify the Apple Component AV 
Cable and/or Apple Composite AV Cable USB 
connector is plugged into the 10W USB Power 
Adapter and it’s charging iPad while you play 
content.
6.  Restart:  
• If you can’t restart the device - Reset iPad. 
7. Restore:
• Restore iPad with iTunes. ( This restores the 
iOS.)
• Connect iPad to computer. In the left column 
under Devices, click on your iPad, then click 
on Restore in the Summary tab.
8.  Go to Deep Dive
Possible Causes  
						

							iPad Symptom Charts — Input / Output Issues 105 2010-12-09
Deep Dive
CheckResultActionCode
1. Attempt to isolate issue to 
the component or composite 
cables (accessories).
Issue resolved?
YesCheck if covered if under 
warranty.
Check for out-of-warranty 
repair option.
NoCovered if under warranty
Check for out-of-warranty 
repair option.
2.  Is issue caused by accidental 
damage? 
YesThe issue is not covered 
under warranty.
Check for out-of-warranty 
repair option.
NoCovered if under warranty
Check for out-of-warranty 
repair option.
F5E
Uncategorized Symptom
Quick Check
SymptomQuick Check
Uncategorized Symptom
Unable to locate appropriate 
symptom code
Verify whether existing symptom code applies to  the 
issue reported by the user. If not, document reported 
symptom and send feedback to smfeedback@apple.
com stating that a suitable symptom code could not 
be found.  
						

							© 2010 Apple Inc. All rights reserved.
 Apple Technician Guide 
Take Apart
iPad   
						

							iPad Take Apart — Micro-SIM Tray 107 2010-12-09
First Steps
No first steps required.
Note: For cellular data, 
iPad Wi-Fi + 3G uses 
a micro-SIM card, also 
known as a third form 
factor (or 3FF). If you 
change cellular data 
carriers, you may need 
to remove the micro-SIM 
card.
Tools
• SIM eject tool or the 
end of a paper clip
Micro-SIM Tray  
						

							iPad Take Apart — Micro-SIM Tray 108 2010-12-09
Removal
1 Insert the end of the 
SIM eject tool into the 
hole on the SIM tray.
2. Press firmly and push 
the tool straight in 
until the tray pops 
out. (If you don’t have 
a SIM eject tool, you 
can use the end of a 
paper clip.)
3 Remove micro-SIM 
card from tray.  
						

							iPad Take Apart — Micro-SIM Card 109 2010-12-09
First Steps
Remove the micro-SIM 
tray. 
Note: For cellular data, 
iPad Wi-Fi + 3G uses 
a micro-SIM card, also 
known as a third form 
factor (or 3FF). If you 
change cellular data 
carriers, you may need 
to remove the micro-SIM 
card.
Removal
Use your finger to remove 
the micro-SIM from the 
tray.
Micro-SIM Card  
						

							© 2010 Apple Inc. All rights reserved.
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