Apple Ipad Pro Manual User Guide

							 Appendix D    Safety, handling, and support 161
Force an app to quit. Hold down the Sleep/Wake button on top of iPad for a few seconds until a 
red slider appears, then hold down the Home button until the app closes.
If you can’t turn off iPad or if the problem continues, you may need to reset iPad. Do this only if 
you’re unable to restart iPad.
Reset iPad. Hold down the Sleep/Wake button and the Home button at the same time for at 
least ten seconds, until the Apple logo appears.
You can reset the word dictionary, network settings, home screen layout, and location warnings. 
You can also erase all of your content and settings.
Reset iPad settings
Reset iPad settings. Go to Settings > General > Reset, then choose an option:
 •Reset All Settings:  All your preferences and settings are reset.
 •Erase All Content and Settings:  Your information and settings are removed. iPad cannot be used 
until it’s set up again.
 •Reset Network Settings:  When you reset network settings, previously used networks and VPN 
settings that weren’t installed by a configuration profile are removed. ( To remove VPN settings 
installed by a configuration profile, go to Settings > General > Profile, select the profile, then 
tap Remove. This also removes other settings or accounts provided by the profile.) Wi-Fi is 
turned off and then back on, disconnecting you from any network you’re on. The Wi-Fi and 
“Ask to Join Networks” settings remain turned on.
 •Reset Keyboard Dictionary:  You add words to the keyboard dictionary by rejecting words iPad 
suggests as you type. Resetting the keyboard dictionary erases all words you’ve added.
 •Reset Home Screen Layout:  Returns the built-in apps to their original layout on the 
Home screen.
 •Reset Location & Privacy:  Resets the location services and privacy settings to their defaults.
An app doesn’t fill the screen
Most apps for iPhone and iPod touch can be used with iPad, but they might not take advantage 
of the large screen. In this case, tap  to zoom in on the app. Tap  to return to the original size.
Check the App Store to see if there’s a version of the app that’s optimized for iPad, or a universal 
version that’s optimized for iPhone, iPod touch, and iPad.
Onscreen keyboard doesn’t appear
If iPad is paired with a Bluetooth keyboard, the onscreen keyboard doesn’t appear. To make the 
onscreen keyboard appear, press the Eject key on a Bluetooth keyboard. You can also make the 
onscreen keyboard appear by moving the Bluetooth keyboard out of range or turning it off.
Get information about your iPad
See information about iPad. Go to Settings > General > About. The items you can view include:
 •Name
 •Network
 •Number of songs, videos, photos, and apps 
						

							 Appendix D    Safety, handling, and support 16 2
 •Capacity and available storage space
 •iOS version
 •(Cellular models) Carrier
 •Model number
 •Serial number
 •(Cellular models) Cellular Data Number
 •Wi-Fi and Bluetooth addresses
 •(Cellular models) IMEI (International Mobile Equipment Identity)
 •(Cellular models) ICCID (Integrated Circuit Card Identifier, or Smart Card) for GSM networks
 •(Cellular models) MEID (Mobile Equipment Identifier) for CDMA networks
 •Modem firmware
 •Legal (including legal notices, and license, warranty, regulatory marks, and RF exposure 
information)
To copy the serial number and other identifiers, touch and hold the identifier until Copy appears.
To help Apple improve products and services, iPad sends diagnostic and usage data. This data 
doesn’t personally identify you, but may include location information.
View or turn off diagnostic information. 
Go to Settings > Privacy > Diagnostics & Usage.
Usage information
View cellular usage. Go to Settings > Cellular Data. See Cellular settings on page 16 4 .
View other usage information. 
Go to Settings > General > Usage to:
 •See Battery Usage, including the elapsed time since iPad has been charged and usage by app
 •Display battery level as a percentage
 •View overall storage availability and storage used per app
 •View and manage iCloud storage
Disabled iPad
If iPad is disabled because you forgot your passcode or entered an incorrect passcode too many 
times, you can restore iPad from an iTunes or iCloud backup and reset the passcode. For more 
information, see Restore iPad
 on page 16 4 .
If you get a message in iTunes that your iPad is locked and you must enter a passcode, see 
support.apple.com/kb/HT1212.
VPN settings
A VPN (virtual private network) provides secure access over the Internet to private networks, such 
as the network at your organization. You may need to install a VPN app from the App Store that 
configures iPad to access a network. Contact your system administrator for information about the 
app and settings you need. 
						

							 Appendix D    Safety, handling, and support 16 3
Profiles settings
Configuration profiles define settings for using iPad with corporate or school networks or 
accounts. You might be asked to install a configuration profile that was sent to you in an email, 
or one that is downloaded from a webpage. iPad asks for your permission to install the profile, 
and displays information about what it contains, when you open the file. You can see the profiles 
you have installed in Settings > General > Profiles. If you delete a profile, all of the settings, apps, 
and data associated with the profile are also deleted.
Back up iPad
You can use iCloud or iTunes to automatically back up iPad. If you choose to back up using 
iCloud, you can’t also use iTunes to automatically back up to your computer, but you can use 
iTunes to manually back up to your computer. iCloud backs up iPad daily over Wi-Fi, when it’s 
connected to a power source and is locked. The date and time of the last backup is listed at the 
bottom of the Backup screen. 
iCloud backs up your:
 •Purchased music, movies, TV shows, apps, and books
 •Photos and videos taken with iPad (if you use iCloud Photo Library, your photos and videos are 
already stored in iCloud, so they won’t also be part of an iCloud backup)
 •iPad settings
 •App data
 •Home screen, folders, and app layout
 •Messages
 •Ringtones
Note:  Purchased content is not backed up in all areas.
Turn on iCloud backups. 
Go to Settings > iCloud, then log in with your Apple ID and password 
if required. Go to Backup, then turn on iCloud Backup. To turn on backups in iTunes on your 
computer, go to File > Devices > Back Up.
Back up immediately. Go to Settings > iCloud > Backup, then tap Back Up Now.
Encrypt your backup. iCloud backups are encrypted automatically so that your data is protected 
from unauthorized access both while it’s transmitted to your devices and when it’s stored 
in iCloud. If you’re using iTunes for your backup, select “Encrypt iPad backup” in the iTunes 
Summary pane.
Manage your backups. 
Go to Settings > iCloud. You can manage which apps are backed up 
to iCloud by tapping them on or off. Go to Settings > iCloud > Storage > Manage Storage to 
remove existing backups and manage iCloud Drive or Documents & Data. In iTunes, remove 
backups in iTunes Preferences.
View the devices being backed up. 
Go to Settings > iCloud > Storage > Manage Storage.
Stop iCloud backups. Go to Settings > iCloud > Backup, then turn off iCloud Backup.
Music not purchased in iTunes isn’t backed up in iCloud. Use iTunes to back up and restore that 
content. See Sync with iTunes
 on page 19 .
Important:  Backups for music, movies, or TV show purchases are not available in all countries. 
Previous purchases may not be restored if they are no longer in the iTunes Store, App Store, or 
iBooks Store.  
						

							 Appendix D    Safety, handling, and support 16 4
Purchased content, iCloud Photo Sharing, and My Photo Stream content don’t count against your 
5 GB of free iCloud storage.
For more information about backing up iPad, see support.apple.com/kb/HT5262.
Update and restore iPad software
You can update iPad software in Settings, or by using iTunes. You can also erase or restore iPad, 
and then use iCloud or iTunes to restore from a backup.
Deleted data is no longer accessible through the iPad user interface, but it isn’t erased from iPad. 
For information about erasing all content and settings, see Restart or reset iPad
 on page 16 0.
Update iPad
You can update iPad software in Settings or by using iTunes. 
Update wirelessly on iPad. 
Go to Settings > General > Software Update. iPad checks for available 
software updates.
Update software in iTunes. iTunes checks for available software updates each time you sync iPad 
using iTunes. See Sync with iTunes
 on page 19.
For more information about updating iPad software, see support.apple.com/kb/HT4623 .
Restore iPad
You can use iCloud or iTunes to restore iPad from a backup. 
Restore from an iCloud backup. Reset iPad to erase all content and settings, then choose Restore 
from a Backup and sign in to iCloud in Setup Assistant. See Restart or reset iPad
 on page 16 0 .
Restore from an iTunes backup. Connect iPad to the computer you normally sync with, select 
iPad in the iTunes window, then click Restore in the Summary pane.
When the iPad software is restored, you can either set it up as a new iPad, or restore your music, 
videos, app data, and other content from a backup.
For more information about restoring iPad software, see support.apple.com/kb/HT1414.
Cellular settings
Use Cellular Data settings on iPad ( Wi-Fi + Cellular models) to activate cellular data service, turn 
cellular use on or off, or add a Personal Identification Number (PIN) to lock the SIM card. With 
some carriers, you can also change your data plan.
For the following options, go to Settings > Cellular Data, then turn the options on or off, or follow 
the onscreen instructions.
Turn Cellular Data on or off. If Cellular Data is off, all data services will use only Wi-Fi—including 
email, web browsing, push notifications, and other services. If Cellular Data is on, carrier charges 
may be incurred. For example, using certain features and services that transfer data, such as 
Messages, could result in charges to your data plan.
Monitor and manage your cellular data network usage. You can see which apps use cellular 
data and turn off the option, if you want.
Turn LTE on or off. Turning on LTE loads data faster. 
						

							 Appendix D    Safety, handling, and support 16 5
Turn Data Roaming on or off. Turning off Data Roaming avoids carrier charges when using a 
network provided by a different carrier. 
Set up Personal Hotspot. Personal Hotspot shares iPad’s Internet connection with your computer 
and other iOS devices. See Personal Hotspot
 on page 39.
Set whether cellular data is used for apps and services. Go to Settings > Cellular, then turn 
cellular data on or off for any app that can use cellular data. If a setting is off, iPad uses only Wi-Fi 
for that service. The iTunes setting includes both iTunes Match and automatic downloads from 
the iTunes Store and the App Store.
Activate, view, or change your cellular data account. Tap View Account, then follow the 
onscreen instructions.
Lock the SIM card. Locking the SIM card with a PIN means you need to enter the PIN to use a 
cellular connection on iPad.
Sell or give away iPad
Before you sell or give away your iPad, be sure to erase all content and your personal information. 
If you enabled Find My iPad (see Find My iPad
 on page 44 ), Activation Lock is on. You need to 
turn off Activation Lock before the new owner can activate iPad under his or her own account. 
Erase iPad and remove Activation Lock. 
Go to Settings > General > Reset > Erase All Content 
and Settings.
See support.apple.com/kb/HT5661 .
Learn more, service, and support
Refer to the following resources to get more iPad-related safety, software, service, and 
support information.
To learn about Do this
Using iPad safely See Important safety information
 on page 15 7.
iPad service and support, tips, forums, and  
Apple software downloads Go to www.apple.com/support/ipad/.
The latest information about iPad Go to www.apple.com/ipad/.
Managing your Apple ID account Go to appleid.apple.com.
Using iCloud Go to help.apple.com/icloud/.
Using iTunes
Open iTunes, then choose Help > iTunes Help. For an 
online iTunes tutorial (not available in all areas), go to 
www.apple.com/support/itunes/.
Using other Apple iOS apps Go to www.apple.com/support/ios/.
Obtaining warranty service First follow the advice in this guide. Then go to 
www.apple.com/support/ipad/.
Viewing iPad regulatory information
On iPad, go to Settings > General > About > Legal > 
Regulatory.
Screen repair Go to 
www.apple.com/support/ipad/repair/screen-damage/
Battery service Go to 
www.apple.com/batteries/service-and-recycling/.
Using iPad in an enterprise environment Go to www.apple.com/ipad/business/. 
						

							 Appendix D    Safety, handling, and support 16 6
FCC compliance statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept 
any interference received, including interference that may cause undesired operation.
Note:  This equipment has been tested and found to comply with the limits for a Class B digital 
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable 
protection against harmful interference in a residential installation. This equipment generates, 
uses, and can radiate radio frequency energy and, if not installed and used in accordance with 
the instructions, may cause harmful interference to radio communications. However, there is 
no guarantee that interference will not occur in a particular installation. If this equipment does 
cause harmful interference to radio or television reception, which can be determined by turning 
the equipment off and on, the user is encouraged to try to correct the interference by one or 
more of the following measures:
 •Reorient or relocate the receiving antenna.
 •Increase the separation between the equipment and receiver.
 •Connect the equipment to an outlet on a circuit different from that to which the receiver 
is connected.
 •Consult the dealer or an experienced radio/TV technician for help.
Important:  Changes or modifications to this product not authorized by Apple could void 
the electromagnetic compatibility (EMC) and wireless compliance and negate your authority 
to operate the product. This product has demonstrated compliance under conditions 
that included the use of compliant peripheral devices and shielded cables between system 
components. It is important that you use compliant peripheral devices and shielded cables 
between system components to reduce the possibility of causing interference to radios, 
televisions, and other electronic devices.
Canadian regulatory statement
This device complies with Industry Canada licence-exempt RSS standard(s). Operation is subject 
to the following two conditions: (1) this device may not cause interference, and (2) this device 
must accept any interference, including interference that may cause undesired operation of 
the device.
Operation in the band 5150-5250 MHz is only for indoor use to reduce the potential for harmful 
interference to co-channel mobile satellite systems.
Users are advised that high-power radars are allocated as primary users (i.e., priority users) of the 
bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or 
damage to LE-LAN devices.
Le présent appareil est conforme aux CNR d’Industrie Canada applicables aux appareils 
radio exempts de licence. L’exploitation est autorisée aux deux conditions suivantes : (1) 
l’appareil ne doit pas produire de brouillage, et (2) l’utilisateur de l’appareil doit accepter tout 
brouillage radioélectrique subi, même si le brouillage est susceptible d’en compromettre 
le fonctionnement.
La bande 5 150-5 250 MHz est réservés uniquement pour une utilisation à l’intérieur afin de 
réduire les risques de brouillage préjudiciable aux systèmes de satellites mobiles utilisant les 
mêmes canaux. 
						

							 Appendix D    Safety, handling, and support 167
Les utilisateurs êtes avisés que les utilisateurs de radars de haute puissance sont désignés 
utilisateurs principaux (c.-à-d., qu’ils ont la priorité) pour les bandes 5 250-5 350 MHz et 5 650-5 850 
MHz et que ces radars pourraient causer du brouillage et/ou des dommages aux dispositifs LAN-EL.
CAN ICES-3 (B)/NMB-3(B)
Disposal and recycling information
Your iPad and/or battery should not be disposed of with household waste. Dispose of 
your iPad and/or battery in accordance with local environmental laws and guidelines. For 
information about the recycling program at Apple and recycling collection points, visit 
www.apple.com/recycling. For information about restricted substances and other environmental 
initiatives at Apple, visit www.apple.com/environment/.
Battery replacement:  The lithium-ion battery in iPad should be replaced by Apple or an 
authorized service provider. For more information about battery services and recycling, go 
to www.apple.com/batteries/service-and-recycling/.
California Battery Charger Energy Efficiency
Türkiye
Türkiye Cumhuriyeti: AEEE Yönetmeliğine Uygundur.
Taiwan Battery Statement
China Battery Statement
European Union—Disposal Information   
The symbol above means that according to local laws and regulations your product and/or its 
battery shall be disposed of separately from household waste. When this product reaches its 
end of life, take it to a collection point designated by local authorities. The separate collection 
and recycling of your product and/or its battery at the time of disposal will help conserve 
natural resources and ensure that it is recycled in a manner that protects human health and 
the environment. 
						

							 Appendix D    Safety, handling, and support 16 8
Brasil—Informações sobre descarte e reciclagem
O símbolo indica que este produto e/ou sua bateria não devem ser descartadas no lixo 
doméstico. Quando decidir descartar este produto e/ou sua bateria, faça-o de acordo com as 
leis e diretrizes ambientais locais. Para informações sobre o programa de reciclagem da Apple, 
pontos de coleta e telefone de informações, visite www.apple.com/br/environment/.
Información sobre eliminación de residuos y reciclaje
El símbolo indica que este producto y/o su batería no debe desecharse con los residuos 
domésticos. Cuando decida desechar este producto y/o su batería, hágalo de conformidad 
con las leyes y directrices ambientales locales. Para obtener información sobre el programa de 
reciclaje de Apple, puntos de recolección para reciclaje, sustancias restringidas y otras iniciativas 
ambientales, visite www.apple.com/la/environment/.
ENERGY STAR® compliance statement
To save energy, iPad is set to lock after two minutes of user inactivity. To change this setting, 
go to Settings > General > Auto-Lock. To unlock iPad, press the Sleep/Wake button or the 
Home button.
iPad meets the ENERGY STAR guidelines for energy efficiency. Reducing energy consumption 
saves money and helps conserve valuable resources. For more information about ENERGY STAR, 
go to www.energystar.gov. 
Apple and the environment
At Apple, we recognize our responsibility to minimize the environmental impacts of our 
operations and products. For more information, go to www.apple.com/environment/. 
						

							 K Apple Inc.
© 2015 Apple Inc. All rights reserved.
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Apple Store, iCloud, iTunes Extras, iTunes Match, iTunes Plus, 
and iTunes Store are service marks of Apple Inc., registered in 
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www.apple.com App Store, iBooks Store, and iTunes Radio are service marks of 
Apple Inc.
IOS is a trademark or registered trademark of Cisco in the U.S. 
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The Bluetooth® word mark and logos are registered 
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trademarks of Adobe Systems Incorporated in the U.S. and/or 
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Other company and product names mentioned herein may be 
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Every effort has been made to ensure that the information in 
this manual is accurate. Apple is not responsible for printing or 
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Some apps are not available in all areas. App availability is 
subject to change.
019-00159/2015-06