Apple mac pro early 2009 User Manual
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Mac Pro (Early 2009) Symptom Charts — No Video 51 2010-09-27 6. Boot from known good and compatible Mac OS X. Verify video quality observed is OK. YesVideo quality observed is OK. Problem isolated to software. Clean install the customer hard drive with known good compatible Mac OS X, i.e. use the media supplied with the computer. NoMove the video card into PCIe slot #2 to determine if backplane board PCIe slot #1 is defective. Retest. If video quality OK in PCIe slot #2, replace backplane...
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Mac Pro (Early 2009) Symptom Charts — Power, but No Boot 52 2010-09-27 Power, but No Boot Unlikely cause: Enclosure, processor board, processors, front panel board, fans, power supply Quick Check SymptomsQuick Check Power, but No Boot • Power, fans, hard drive spin, startup chime • Power LED is on, Caps Lock LED illuminates when pressed • Video observed (if no video, go to No Video) • No boot 1. Reseat all DIMMs. Refer to Memory Diagnostic LEDs. 2. Reset SMC. 3. Reset RTC. 4. Reset PRAM 5. After...
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Mac Pro (Early 2009) Symptom Charts — Noise/Hum/Vibration 53 2010-09-27 3. Disconnect all internal optical and hard drives. Verify the flashing Folder? appears after approximately 30 seconds. YesComputer unable to boot with internal drives connected. Isolate drives Go to Hard Drive Not Recognized/Mounting and Optical Drive Not Recognized/Mounting. NoGo to Minimum Configuration Testing Noise/Hum/Vibration Unlikely cause: Power supply, memory, processors, processor board, backplane board, PCIe...
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Mac Pro (Early 2009) Symptom Charts — Noise/Hum/Vibration 54 2010-09-27 Deep Dive CheckResultActionCode 1. Disconnect the speaker from backplane board. Power computer ON and verify noise disappears. YesAudio issue with speaker or amplifier. Go to Distorted Audio from Internal Speaker NoGo to step 2 2. Verify temperature sensors and fans are securely connected to their respective locations. See Sensor and Fan Location Overview YesGo to step 4 NoDisconnect/reconnect temperature sensors and Fans...
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Mac Pro (Early 2009) Symptom Charts — Burnt Smell/Odor 55 2010-09-27 Burnt Smell/Odor Unlikely cause: Enclosure Quick Check SymptomsQuick Check Burnt Smell/Odor Computer emits an odor or smell of smoke. 1. Disconnect the power cord from the computer. 2. Identify the source of the odor. 3. Some odors may be present when operating normally. Refer to http://support.apple.com/kb/ TA22044?viewlocale=en_US 4. Some visual clues may include brown marks on PCB’s, and component damage i.e. transistors,...
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Mac Pro (Early 2009) Symptom Charts — Uncategorized Symptom 56 2010-09-27 3. Verify computer is functioning correctly YesSome odors may be present when operating normally. Refer to http:// support.apple.com/kb/ TA22044?viewlocale=en_US NoPlease refer to best related troubleshooting section. Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the user. If not,...
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Mac Pro (Early 2009) Symptom Charts — Ethernet Port/Device Issue 57 2010-09-27 Communications Follow the steps in the order indicated below. If an action resolves the issue, retest the computer to verify. If the issue persists after retesting, return to step 1. Ethernet Port/Device Issue Unlikely cause: power supply, fans, speaker, optical drives, hard drives, processor board, front panel board, memory Quick Check SymptomQuick Check Ethernet Port/Device Issue • One or both Ethernet ports may not...
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Mac Pro (Early 2009) Symptom Charts — Ethernet Port/Device Issue 58 2010-09-27 2. Isolate OS by booting from original install media. Verify Network Link status active by using Network Utility on install DVD. If the ethernet interface (en0 or en1) Link Status is inactive, recheck physical connect and link activity indicator on hub/switch. YesEthernet interface (en0 or en1) Link Status is active, go to step 3. NoIf connection is ok on known good computer, replace backplane board. M10 3....
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Mac Pro (Early 2009) Symptom Charts — AirPort/Bluetooth: Defective Wireless Devices 59 2010-09-27 AirPort/Bluetooth: Defective Wireless Devices Unlikely cause: power supply, fans, speaker, optical drives, hard drives, processor board, front panel board Quick Check SymptomQuick Check AirPort or Bluetooth: Defective Wireless Devices • Unable to join networks or pair devices • Card not available or recognized • Intermittent device or connection dropouts 1. Open System Preferences and make sure AirPort...
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Mac Pro (Early 2009) Symptom Charts — AirPort/Bluetooth: Defective Wireless Devices 60 2010-09-27 2. Reseat the AirPort card and Bluetooth module on the backplane board. YesLoose backplane board connection. Verify operation of AirPort card by connecting to a wireless network and downloading a large file from a website or file server. N04 NoAirPort issue, go to 3, Bluetooth issues go to 5. 3. (AirPort) Verify the Antenna connections to the AirPort card are not reversed, loose, damaged or...