Apple mac pro early 2009 User Manual
Have a look at the manual Apple mac pro early 2009 User Manual online for free. It’s possible to download the document as PDF or print. UserManuals.tech offer 195 Apple manuals and user’s guides for free. Share the user manual or guide on Facebook, Twitter or Google+.
Mac Pro (Early 2009) Symptom Charts — Optical Digital Audio Out Has No Output 101 2010-09-27 Optical Digital Audio Out Has No Output Unlikely cause: Power supply, fans, hard drives, optical drives, processors, heatsinks, processor board, memory Quick Check SymptomQuick Check Optical Digital Audio Out Has No Output Can’t transmit any signal output from the computer’s optical digital audio out jack. 1. Reset PRAM 2. Disconnect all external audio peripherals. 3. Connect optical-out on computer to optical-in on another Mac computer via a known good TOSLINK cable. Ensure the optical TOSLINK cables and connectors are in good condition so there is minimal loss or degradation of the digital signal. 4. Do not use a 1/8 inch optical jack to TOSLINK adapter and connect to the line-out port. 5. Where there is DTS, AC3, or 5.1 playback being used, ensure the receiving device connected to the computer supports these formats. 6. Set preferences for the computer you are testing: System Prefs - > Sound -> Output -> Digital Out 7. Start playback of iTunes track or audio source on computer you are testing 8. Set preferences for the other Mac computer: System Prefs - > Sound -> Input -> Digital In 9. Observe input level meter on the other computer. There should be some kind of activity. 10. Understand a red light shines from the rear optical digital audio out connector, whether or not a device is connected to it. This is a normal condition. Deep Dive CheckResultActionCode 1. Check System Profiler for audio devices: Audio (Built In) Intel High Definition Audio. Look for Optical Digital Out Connection: S/P - DIF OUT. YesBuilt-in audio devices available. Go to step 2 NoNo built-in audio devices available. Replace backplane board M09
Mac Pro (Early 2009) Symptom Charts — Uncategorized Symptom 102 2010-09-27 2. From Quickchecks: To test the actual audio quality, create a new GarageBand project on another Mac computer, and add a new track -> Real Instrument, Vocals, No Effects, monitor on. Verify that you hear the audio being played back through the other computer’s speaker and see VU meter activity for that instrument. YesIssue resolved. No issue with the optical output or input at a hardware level. NoRule out software on the computer. If it still fails, replace backplane board. M09 Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.
Mac Pro (Early 2009) Symptom Charts — Computer Runs Slow with Fast/Failed Fans 103 2010-09-27 Mechanical Issues: Thermals and Enclosure Follow the steps in the order indicated below. If an action resolves the issue, retest the computer to verify. If the issue persists after retesting, return to step 1. Computer Runs Slow with Fast/Failed Fans Unlikely cause: Hard drive(s), optical drive(s) Quick Check SymptomQuick Check Computer Runs Slow with Fast/ Failed Fans • Computer feels very warm • Computer is sluggish • Fan(s) run fast • Fan(s) do not run at all • Peripheral card fan(s) run fast • Peripheral card fan(s) do not run at all 1. Reseat all DIMMs. Refer to Memory Diagnostic LEDs. 2. Verify the computer has adequate airflow around the enclosure, front and rear vents not blocked. 3. Verify issue is not user perception; computer functions correctly, doesn’t run any warmer than expected. Compare to similarly configured computer. Spotlight Indexes in the background and may go unnoticed by the user. 4. Understand temperatures/fan speed fluctuate within a normal range depending on processes running and attached peripherals. Fan(s) speeds may take several minutes to return to idle after heavy processor or I/O activity has ceased. 5. Check for any ‘runaway’ applications or processes consuming the processors. 6. Verify correct specification memory is used: http://support.apple.com/kb/HT2813. Ensure the installed memory is configured correctly to optimize performance. 7. Reset SMC. Note: Ensure the power button is not pressed when connecting the AC power cord or all fans will run fast. 8. If peripheral card fan related, verify using a known good peripheral card. 9. If there is abnormal temperature, overall computer speed will be noticeably reduced. If abnormal temperature can’t be lowered to within normal range, a force shutdown will occur. .
Mac Pro (Early 2009) Symptom Charts — Computer Runs Slow with Fast/Failed Fans 104 2010-09-27 Deep Dive CheckResultActionCode 1. Very if the issue is user perception of intermittent noisy fans. Is the computer running as expected (compared to a similar computer)? YesNo problem found. Inform the customer the computer is operating normally. NoGo to step 2. 2. Determine if there are runaway applications or processes consuming the processors. Verify using ‘Activity Monitor’ YesThe application or process may have crashed. Alternatively check with the software vendor for compatibility and software update. NoThere are no runaway applications or processes. Go to step 3. 3. Reset the SMC. Turn the computer back ON and verify all fans are rotating at close to minimum speed within a few minutes after the computer is idle. YesCorrupt SMC state causing power and stability issues. Reset SMC has resolved. NoFan(s) not running or always running at full speed. Go to step 4. 4. Boot the computer from a known good compatible Mac OS X. Verify the computer fans are rotating at close to minimum speed within a few minutes after computer is idle. YesSuspect issue is caused by customer software or Mac OS X install. Clean install and restest. NoGo to step 5 5. Clear out any obstructions such as dust or internal cables from the fans and heatsinks. Reseat all fan connections to backplane board and processor board. Ensure no damage to heatsinks, e.g., bent or crushed fins and heatsink/ processor board connectors. Replace adequate thermal grease between processor(s) and heatsink(s). Reseat all fan connections in the system. Run Apple Service Diagnostic to verify the thermal sensor and fan circuity are functioning correctly. YesGo to step 6 NoReplace affected fan, peripheral card, backplane board, or processor board based on Apple Service Diagnostic finding. - Fan failures - Peripheral card, backplane board, and processor board won’t cause fan to spin, or cause it to spin too fast - Sensor related failures - For Heatsink failures X18 M18 M23 M99
Mac Pro (Early 2009) Symptom Charts — Power Button Stuck 105 2010-09-27 6. Boot the computer from a known good compatible Mac OS X. Verify the computer fans are rotating at close to minimum speed within a few minutes after the computer is idle. YesIssue resolved NoGo to step 5 Power Button Stuck Unlikely cause: Hard drive(s), optical drive(s) Quick Check SymptomQuick Check Reset/Power Button Stuck • Computer will not power on • Computer has full speed fans at start up 1. Reset SMC. 2. Inspect power button for any debris that may be obstructing its movement 3. Press power button a few times ensuring a clicking actuation can be felt and heard. Deep Dive CheckResultActionCode 1. After connecting the AC power cord verify the Trickle Power/ Standby LED from the power supply to the backplane board is illuminated when pressing the DIAG_LED button. YesGo to step 2 NoGo to No Power. 2. Reset SMC by disconnecting the power cord 15 seconds. Reconnect power cord. Wait 5 seconds. Verify the computer turns ON when press the power button. YesCorrupt SMC state causing power stability issues. Reset SMC has resolved the issue. NoGo to step 3
Mac Pro (Early 2009) Symptom Charts — Power Button Stuck 106 2010-09-27 3. Momentarily jumper SYS_PWR pads on the backplane board. (Refer to photo in “Minimum Configuration Testing.”) Verify the computer turns ON. YesGo to step 4 NoIssue lies elsewhere. Go to Startup and Power Issues. 4. Disconnect the front power button from the front panel board. Using a resistance/Ohms function on a MultiMeter, measure resistance/Ohms between pins while actuating the button. Verify the switch resistance changes between infinite to ≤ 5 Ohms when actuating. YesGo to step 6 NoPower button is defective. Replace power button. Go to step 5. X14 5. Verify replacement switch turns ON the computer when actuating the power button. YesDefective power button replaced. Issue resolved. NoGo to step 6 6. Disconnect the front panel board and related cable from the backplane board. Note the processor tray and cage will need to be removed to gain access to the front panel board and cable. The processor tray and cage will need to be re- installed securely after cable disconnect otherwise damage may occur to the backplane board and processor board connector. Momentarily jumper SYS PWR pads to power the computer on. (Refer to photo in “Minimum Configuration Testing.”) Verify the computer turns ON. YesFront panel board is defective. Replace front panel board. M01 NoIssue lies elsewhere. Go to Startup and Power Issues.
Mac Pro (Early 2009) Symptom Charts — Internal Cables and Connectors Defective 107 2010-09-27 Internal Cables and Connectors Defective Unlikely cause: Enclosure Quick Check SymptomQuick Check Internal Cables and Connectors Defective Various symptoms 1. Inspect for any Open / short circuits, torn, cut, pinched, melted, crushed, water or other fluid, corrosion, snapped cables and connectors. 2. Gently tug on each conductor ensuring they have not pulled from its respective connector. 3. Inspect the connectors for any corroded missing or bent pins, snapped off printed circuit boards. 4. Never use tape or re-solder damaged cables and connectors. Always replace the affected part. Deep Dive CheckResultActionCode 1. Determine whether fault has already been isolated to a single cable or connector. YesGo to step 2 NoJump to appropriate symptom code flow most closely related to the customer reported symptom(s). 2. Determine whether damaged connector/port/cable caused by customer abuse. YesReplace affected part. Customer abuse and accidental damage is not covered under warranty. For cables For cables and connectors on boards For power supply For mass storage X03 M24 P16 H04 NoReplace affected part. For cables For cables and connectors on boards For power supply For mass storage X03 M24 P16 H04
Mac Pro (Early 2009) Symptom Charts — Mechanical/Physical Damage 108 2010-09-27 Mechanical/Physical Damage Quick Check SymptomQuick Check Mechanical/Physical Damage • Damaged ODD door(s) • Damaged side access door • Damaged latch mechanism • Stripped screw/head • Stripped screw boss • Dent or scratch to enclosure • Bent feet or handles • Fluid damage or rust • Damaged processor tray latches • Damaged processor cage • Damaged PCI port bracket and covers • Damaged PCI slider 1. Determine damage caused by customer/ technician environment, accidental damage, or abuse. 2. Inform customer/technician the failures are not covered by Apple warranties. Refer to http://www. apple.com/legal/warranty Uncategorized Symptom Quick Check SymptomQuick Check Uncategorized Symptom Unable to locate appropriate symptom code Verify whether existing symptom code applies to the issue reported by the user. If not, document reported symptom and send feedback to smfeedback@apple. com stating that a suitable symptom code could not be found.
© 2009 Apple Inc. All rights reserved. Apple Technician Guide Take Apart Mac Pro (Early 2009)
Mac Pro (Early 2009) General Information — Orientation 110 2010-09-27 General Information Orientation For most take-apart procedures, Apple recommends laying the computer on its side before removing or installing the part. For proper operation, however, Apple recommends running the unit in the upright position. Never operate the computer on its side with the access panel facing down. Tools The following tools are required to service all configurations of the computer: • Magnetized Phillips #1 screwdriver • Long-handled, magnetized Phillips #2 screwdriver • Magnetized jeweler’s Phillips #1 screwdriver • Long-handled, magnetized 3 mm flathead hex screwdriver (Apple part number 922-7122) • Long-handled, magnetized T8 torx screwdriver • Right-angle or short-handled, magnetized 2.5 mm hex screwdriver • Flatblade screwdriver • Jeweler’s flatblade screwdriver • Thermal grease kit (Apple part number 076-1225) • Soft cloth (for protecting processor tray) Parts Requiring Enclosure Replacement The following are not separate, orderable parts. To replace them, you must replace the enclosure. • Media shelf • Media fan • AirPort antenna board and cables • Rear panel latch How to Identify Quad-Core and 8-Core Processor Configurations See “How to Identify Quad-Core and 8-Core Processor Configurations” in the Basics chapter.