Apple macbook pro 15 inch mid 2010 User Manual
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Apple Technician Guide MacBook Pro (15-inch, Mid 2010) 2010-12-15
Apple Inc. © 2010 Apple Inc. All rights reserved. Under the copyright laws, this document may not be copied, in whole or in part, without the written consent of Apple. Every effort has been made to ensure that the information in this document is accurate. Apple is not responsible for printing or clerical errors. Apple 1 Infinite Loop Cupertino, CA 95014-2084 USA + 1 408 996 1010 www.apple.com Apple, the Apple logo, Mac, MacBook, and Macintosh are trademarks of Apple Inc., registered in the U.S. and other countries. Please send feedback to [email protected].
MacBook Pro (15-inch, Mid 2010) Contents About This Guide Manual Updates 9 Update 15 December 2010 9 Update 11 June 2010 9 Update 14 May 2010 9 Update 20 April 2010 9 Apple Technician Guide Introduced 13 April 2010 9 Feedback 10 Basics Overview 12 Specifications 12 Battery Precaution and Tool 13 The Glass Panel 13 Keycap Replacement 14 Required Tools 14 Serial Number Location 15 System Serial Number on Bottom Case 15 Bar Code Serial Numbers on Memory Bracket 15 Transferring the System Serial Number 16 Troubleshooting General Troubleshooting 18 Update System Software 18 Apple Service Diagnostics 18 Test Points 18 Troubleshooting Theory 18 Hardware vs. Software 19 Clamshell Service Diagnostic Read Me 19 Emerging Issues 19 Functional Overview 20 Block Diagram 21 Liquid Contact Indicators 22
Common Reset Procedures 22 Display Issue: Pixel Anomalies 24 Symptom Charts 25 Startup and Power Issues 25 No Power 25 Won’t Start Up 28 Intermittent Shutdown 30 No Video/Bad Video 35 Battery Isn’t Recognized or Won’t Charge 38 Kernel Panic/System Crashes 41 Battery Run Time Too Short 43 Won’t Run on Power Adapter Alone 44 Power Adapter Issue 45 Noise / Hum / Vibration 46 Burnt Smell / Odor 48 Battery Leaking or Swollen 49 Uncategorized Symptom 49 Communications 50 Ethernet Port/Device Issue 50 AirPort/Bluetooth: Defective Wireless Devices 52 No/Poor Wireless Signal 55 AirPort Card: Kernel Panic 59 Wireless Performance Issue / Slow Connection 60 Wireless Input Device Doesn’t Pair 62 Display 64 Display Anomalies 64 Defective Camera / Built-in iSight Not Operating Correctly 69 Backlight Issue / No Backlight 71 Noise / Unstable Flickering 73 Mechanical/Physical Damage 74 Cosmetic Defects 74 Uncategorized Symptom 74 Mass Storage 75 Hard Drive Read/Write Issue 75 Hard Drive Not Recognized/Not Mounting 76 Hard Drive Noisy 78 Optical Drive Won’t Accept/Reject Media 79 Optical Drive Read/Write Data Error 81 Optical Drive Not Recognized/Mount 82 Optical Drive Noisy 83 Optical Drive Not Performing to Specs 85 Uncategorized Symptom 86 Input/Output Devices 87 USB Port Does Not Recognize Known Devices 87 Built-in Keyboard Does Not Work Properly 88
Specific Keys Don’t Work 89 Built-in Trackpad Does Not Work 90 Built-in Keyboard Has Dim or No Keyboard Backlight 91 Built-in Keyboard Is Not Recognized 93 Built-in Trackpad Does Not Track Properly 94 Apple Remote Inoperable 95 Built-in Speaker Has No Audio 96 Distorted Sound from Internal Speaker 97 Audio: Microphone 99 SD (Secure Digital) Memory Card Will Not Insert Into Slot 100 SD (Secure Digital) Memory Card Not Recognized By System 101 Camera Issues 102 FireWire Port Not Recognizing Known Devices 103 Uncategorized Symptom 104 Mechanical Issues: Thermals and Enclosure 105 Reset/Power Button Stuck 105 System Runs Hot 107 Uncategorized Symptom 108 Take Apart General Information 110 Connector Types on Logic Board 110 Battery Precaution 113 Battery Removal Tool 113 Icon Legend 114 Temperature Concerns 114 Replacement Steps 114 Note About Images in This Guide 114 Screw Sizes 114 Bottom Case 115 Removal 116 Replacement 118 Battery 119 Removal 120 Replacement 121 Hard Drive and Bracket 123 Removal 124 Replacement 127 Reinstalling Software That Came with the Computer 129 Installing Mac OS X 129 Installing Applications 129
Hard Drive/IR/Sleep Indicator Cable 130 Memory 132 Removal 133 Replacement 134 AirPort/Bluetooth Flex Cable 135 AirPort/Bluetooth Card With Holder 137 Optical Drive 143 Optical Drive Data Cable 145 Camera Cable Guide 147 LVDS Cable Guide 150 Display Assembly 153 Display Clutch Cover 156 Removal 157 Replacement 158 Right Speaker / Subwoofer 160 Fan, Right 164 Fan, Left 166 Logic Board 168 Removal 169 Replacement 172 Heatsink 173 Removal 174 Replacement 175 Trackpad 176 Removal 177 Replacement 179 Left Speaker 182 Microphone 184 MagSafe Board 186 Battery Indicator Light Cable and Board 188 Center Bracket 190
Top Case 192 Views Exploded Views 196 Main Assembly 1 196 Main Assembly 2 197 Main Assembly 3 198 External Views 199 Front View 199 Port View 200 Screw Locations 201 Screw Chart 210
© 2010 Apple Inc. All rights reserved. Apple Technician Guide About This Guide MacBook Pro (15-inch, Mid 2010)
MacBook Pro (15-inch, Mid 2010) Manual Updates 9 2010-12-15 Manual Updates Update 15 December 2010 Troubleshooting • Symptom Charts: Display: Backlight Issue/No Backlight: Changed last two steps in Deep Dive to include F9800 fuse-check procedure. Update 11 June 2010 Troubleshooting • General Troubleshooting: Common Reset Procedures: Resetting the System Management Controller (SMC): Updated step 3 to clarify LED behavior on the MagSafe connector; deleted statement that resetting the SMC requires resetting the date and time. Update 14 May 2010 Basics • Overview: Added new section “Keycap Replacement.” Troubleshooting • Symptom Charts: Input/Output Devices: Built-In Keyboard Does Not Work Properly: Changed fist step in Action column of Deep Dive to refer to Keycap Replacement articles HT4002 and HT4003. • Symptom Charts: Input/Output Devices: Specific Keys Don’t Work: Changed last step in Quick Check column to refer to Keycap Replacement articles HT4002 and HT4003. Take Apart • Right Speaker/Subwoofer: Added note about inspecting top and bottom snubbers. • Top Case: Added note about transferring black plastic standoff to new case. Update 20 April 2010 Updated ASD and AHT numbers in Basics Overview chapter. Apple Technician Guide Introduced 13 April 2010
MacBook Pro (15-inch, Mid 2010) About This Guide — Feedback 10 2010-12-15 Feedback We want your feedback to help improve this and future Technician Guides! Please email any comments to: [email protected]