ATT DEFINITY Communications System Generic 3 Basic Call Management System Instructions Manual

BCMS Report Generation
4-26Issue  4  September 1995 
NOTE:
If you do not have a printer directly connected to your terminal, you 
can immediately print the report to the system printer by pressing 
ENTE R.
3. Enter schedule and press 
RETU RN.
— The Print Time: field  appears beneath the Print Interval: field, and 
fields for each day of the week appear at the bottom of the form. 
The cursor is located in the Print Time: field.
Screen 4-7. Report Scheduler Form with the Print Interval Set to 
scheduled...

BCMS Agent Report
Issue  4  September 1995
4-27
2. Press RETUR N.
— The Report Scheduler form ap pears on your sc reen. The cursor is 
located in the Print Interval: field.
Screen 4-8. Report Scheduler Form
NOTE:
If you do not have a printer directly connected to your terminal, you 
can immediately print the report to the system printer by pressing 
ENTE R.
3. Enter schedule and press 
RETU RN.
— The Print Time: field  appears beneath the Print Interval: field, and 
fields for each day of the week appear...

BCMS Report Generation
4-28Issue  4  September 1995 
4. Enter the time you want the report printed and press RETURN.
— The cursor moves to the Sun: field.
5. Enter y for day(s) you want the report printed. Use 
RE TUR N to move the 
cursor to the next field.
6. When you are finished, press 
ENTE R.
— The report has been scheduled, and the system presents the enter 
command: prompt.
BCMS Agent Summary Report
This report is similar to the BCMS Agent Report except that this report provides 
one line of data...

BCMS Agent Summary Report
Issue  4  September 1995
4-29
NOTE:
4222-4224 in the command line could be a login ID or an extension, 
depending on whether BCMS/VuStats Login IDs is administered.
Screen 4-11. BCMS Agent Summary Report — Daily Summary
NOTE:
4222-4224 in the command line could be a login ID or an extension, 
depending on whether BCMS/VuStats Login IDs is administered.
Report Headers, Abbreviations, 
and Their Definitions
This report presents header information at the top of each page. This...

BCMS Report Generation
4-30Issue  4  September 1995 
AGENT NAME — The name of the agent. If no name is administered, the agent’s 
extension is displayed in the form 
EXT 65432.
ACD CALLS — The number of ACD calls answered by this agent for all splits 
during the reporting interval. This value includes calls that flowed in from other 
sp lits and Direct Agent calls.
AVG TALK TIME — The average duration of ACD calls for all splits the agent 
was logged into. This value includes time spent talking but does...

BCMS Agent Summary Report
Issue  4  September 1995
4-31
2. The measurement AVG EXTN TIME is call related. For example, if an agent 
is on a non-ACD call from 9:55 to 10:05, the call and ten minutes of EXTN 
time is peg ged in the 10:00 to 11:00 time interval.
Because the agent report includes some call-related items, the sum of all 
items for a given hour cannot exactly equal 60 minutes.
EXTN CALLS — The total number of non-ACD incoming and outgoing calls for 
this agent during the reporting interval....

BCMS Report Generation
4-32Issue  4  September 1995 
Minutes are always expressed as two digits. If no start time is given, the 
report displays data accrued for the previous 24 time intervals (hour or 
half-hour).
NOTE:
Whether the system c ollects the data in hourly or half-hourly intervals 
depends on the Measurement Interval setting  in the Feature-Related  
System Parameters screen.
2. Press 
RETUR N.
— The BCMS Agent Summary Report appears on your screen.
3. If the report consists of more than one...

BCMS Agent Summary Report
Issue  4  September 1995
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however, the hours may be indicated as either a 1- or 2-digit number. 
Minutes are always expressed as two digits. If no start time is given, the 
report displays data accrued for the previous 24 time intervals (hour or 
half-hour).
NOTE:
Whether the system c ollects the data in hourly or half-hourly intervals 
depends on the Measurement Interval setting  in the Feature-Related 
System Parameters screen.
2. Press 
RETUR N.
— The BCMS Agent Summary...

BCMS Report Generation
4-34Issue  4  September 1995 
2-digit number. Minutes are always expressed as two digits. If no start 
time is given, the report displays data accrued for the previous 24 time 
intervals (hour or half-hour).
NOTE:
Whether the system c ollects the data in hourly or half-hourly intervals 
depends on the Measurement Interval setting  in the Feature-Related  
System Parameters screen.
2. Press 
RETUR N.
— The Report Scheduler form ap pears on your screen. The cursor is 
located in the...

BCMS Agent Summary Report
Issue  4  September 1995
4-35
Screen 4-13. Report Scheduler Form with the Print Interval Set to scheduled
4. Enter the time you want the report printed and press RETURN.
— The cursor moves to the Sun: field.
5. Enter y for the day(s) you want the report printed. Use 
RETU RN to move the 
cursor to the next field.
6. When you are finished, press 
ENTE R.
— The report has been scheduled, and the system presents the enter 
command: prompt.
Scheduling a Daily Report to Print
To...