ATT Merlin 206, 410, 820 Plus Classic Mail Guide

Merlin 206,410,820 & Plus
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Classic Mail
Design Package 1.6
Site Survey
Record Merlin System Data
Procedure:Record Merlin system information on the Site Survey forms.
Requirements:
lMerlin 206, 410, 820
lMerlin Plus release 1 & 2
l2 - 4 vacant Voice Terminal Jacks
lMerlin Control Unit set for Tone (DTMF) signaling
i Note:Enter this information on pages 6 and 7 of this package. Be sure to note any special telephone
services and indicate blocking of Off-Site Message Alert if necessary.
Determine the...

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qDetermine Voice Mail Access Lines
Procedure:Decide which Merlin Tel. Co. ports to use for internal voice mail access.
Requirements:
The Classic Mail is must be connected to the Merlin Control Unit using Tel. Co. ports to
i Note:
provide internal users with voice mail access. Up to four access lines can be established for
internal access. Voice mail access should be dedicated by connecting vacant Tel. Co. ports to
Classic Mail interpose jacks 1 - 4. If there are no vacant Tel. Co. jacks available,...

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qDetermine if Merlin Message Lamps are Required
Procedure:Determine if the Classic Mail is required to operate the message lamps on the Merlin Voice
Terminals.
Requirements:This feature is available only if the Merlin Control Unit has Feature Package 2 or is an 820D or
820D2 model. Telephone Emulation jack #1 must be connected to the Merlin attendant port #10
(Port #0 on a Model 206). The attendant port on Merlin 820D2 must be configured with the
attendant’s template.
i Note:Enter this...

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qDetermine the Rings Before Answering Incoming Calls
Procedure:Determine how long the Classic Mail should wait before answering incoming calls.
Requirements:
The Business Hour Schedule must be properly configured before the Classic Mail will
automatically switch between day and night rings before answering an incoming call. The
default for day mode operation is four rings and one ring for night mode operation. The
Classic Mail can be configured not to answer in either operational mode by setting...

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Complete Call Routing Worksheets
Procedure:Use the Call Routing worksheets to document the call routing design.
Requirements:Each telephone key 1 through 9 may be defined with one of three functions: 1) Play an
informational message. 2) Transfer to an intercom or 3) Leave a message in a mailbox It is
recommended that choices be limited to 3 or 4 keys to reduce confusion. A top-level menu
prompt must
 be recorded to inform callers of the choices available.
i Note:Complete the Call Routing worksheets...

Merlin 206, 410, 820 & Plus
Site Survey
CompanyContact
Street
CityState
ZipPhone (   )
C.I.N
Order #
Installing TechnicianAccount Exec.
Merlin System Information
Merlin Model:Feature Pkg:
Power Requirements:  110 Volts A/C qGround Test:  Pass q     Fail q   (Installers Only)
i Note:Both the Merlin Control Unit and the Classic Mail should be plugged into the same power
source. Requires an area of 19 X 18 for mounting.
Merlin Tel. Co.Block Off-SiteSpecial
ConnectionsMessage AlertServices
Telephone...

Merlin Voice Terminal Connections
Intercom
Model 206
OccupiedVacant
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Model 410
IntercomOccupiedVacant
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Administrator’s Mailbox:
Password:
Admin. Password:
Telephone Emulation
Classic MailMerlin Voice
Telephone EmulationTerminal(message lamps -  10)Jack #1
Jack #2
Jack #3
Jack #4
Model 820 & Merlin Plus
IntercomOccupiedVacant
10qq
11qq
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17qq
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28qq...

Voice Terminal/Mailbox Data Sheet
(Copy this page for each mailbox)
User Name:Intercom #:
Type:
Name Spelling
Mailbox #:Regular qGuest q
Off-Site Message Alert - Dialing Sequence:
i Note:Script mailbox owner’s primary and alternate personal greetings on the back of this sheet
Classic Mail Design Package 1.6 - Page 8 

Merlin 206,410,820 & Plus
Classic Mail
Application Design
Access Code Required:
Touch-Tone Gate:
Administration Level Password:
Administrator’s Mailbox Number:
Attendant’s Intercom Number:
General Delivery Mailbox Number:
Message Lamps Required:
s 6 - 1(star)
s 6 - 9Yes/No
s 5 - 40000
s 5 - 51st MB
s 5 - 61st MB
s 5 - 71st MB
Yes/No
Business Hour Schedule s 5 - 2
MondayTuesdayWednesdayThursdayFridaySaturdaySunday
Open
Closed
5 - 1
Rings Before Answering Incoming Calls
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Day Mode
Night ModeLine 1Line...

Company Greetings
Day Greeting: s 1 - 1
i Note: Record Auto Attendant and Call Routing information in Day Top-Level Menu - s 2 - 3
Thank you for calling [Company Name]...
i   Touch-Tone Gate: If you are calling from a Touch-Tone telephone, press any key now. Other wise,
remain on the line and your call will be transferred to the attendant.
Night Greeting: s 1 - 2
i Note: Record Auto Attendant and Call Routing information in Night Top-Level Menu - s 2 - 1 - 3
Thank you for calling [Company Name]. Our...