ATT Merlin Classic Mail Issue 1 System Reference Guide

							AT&TCLASSIC MAIL
TM
VOICE MESSAGING SYSTEM
System
Reference
Guide 
						

							Copyright © 1994AT&T 585-321-115
All Rights ReservedIssue 1
June 1994
NoticeEvery effort was made to ensure that the information in this book was complete and accurate at the time of printing. However,
information is subject to change.
Federal Communications Commission (FCC) Interference Notice
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC rules. Theselimits are designed to provide reasonable protection against harmful interference when equipment is operated in a commercialenvironment. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the
instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely
to cause harmful interference in which case the user will be required to correct the interference at their own expense.
SecurityAs a customer of new telecommunications equipment, you should be aware of the significant and growing problem of theft of long
distance services by third parties, known commonly as “toll fraud.” It is particularly important that you understand and take appropri-
ate steps to deal with this crime because under applicable tariffs, you will be responsible for payment of associated toll charges. AT&T
cannot be responsible for such charges and will not make any allowance or give any credit resulting from toll fraud.
Toll fraud can occur despite the preventative efforts of network providers and equipment manufacturers. Toll fraud is a potential risk
for any customer with telecommunications equipment having one or more of the following features: (1) remote access, (2) automated
attendant, (3) voice mail, (4) remote administration and maintenance, and (5) call forwarding (remote). This is not a product or design
defect, but a risk associated with equipment having one or more of the features described above. If your new telecommunications
equipment possesses any of these features, please consult the relevant portion of your documentation for further details and specific
procedures to reduce the risk of toll fraud or contact your AT&T dealer for further details.
TrademarksMERLIN is a registered trademark of American Telephone & Telegraph Corporation. CLASSIC MAIL is a trademark of American
Telephone & Telegraph Corporation.
WarrantyAT&T provides limited warranty to this product. Refer to the “AT&T Limited Warranty and Limitation of Liability” in Appendix E of
this guide.
Ordering InformationThe order number for this book is 585-321-115. To order additional books, call 1-800-432-6600 in the U. S., 1-800-255-1242 in Canada,
and from other countries, call 1-317-322-6646 or send Fax to 1-317-322-6699.
Support Telephone NumbersIn the U. S., AT&T provides a toll-free customer helpline 24 hours a day. In the U. S., call the AT&T Helpline at 1-800-628-2888 or your
Authorized Dealer if you need assistance when installing, programming, or using your system.
For assistance outside the U. S., contact your local AT&T authorized representative. 
						

							I
Table of Contents
Prefacevii
Chapter 1: Introduction
Installing the CLASSIC MAIL System With Your Merlin System
Merlin Control Unit Compatibility9
10
12
Chapter 2: Getting Started
Completing the Installation Data Form 
The CLASSIC MAIL System13
13
16
Chapter 3: Standard Installation
Mounting the CLASSIC MAIL System to the Wall
Interposing the CLASSIC MAIL System between your Outside Lines
and Control Unit
Connecting the Telephone Emulation Cables
Installing the Power Supply
Labeling Your Telephones
The CLASSIC MAIL System Line Numbering Conventions
Initial Administration Tasks19
20
21
26
27
30
31
32
Chapter 4: Additional Installation Options
Expanding a Two–Port Installation
Message Storage Capacity  
Maximizing Telephone System Perfomance
Message Waiting Lights
The CLASSIC MAIL- System Message Light Pane
Using the Message Waiting Light on Your Telephone 
Using CLASSIC MAIL System With WATS Lines, FX Lines,
or 800 Numbers 
Using the CLASSIC MAIL System With Centrex
Using the CLASSIC MAIL System Behind a PBX37
37
39
40
42
43
44
47
47
47 
						

							Chapter 5: Customizing CLASSIC MAIL to Fit Your Business 
The CLASSIC MAIL System Administrator
CLASSIC MAIL System’s Voice Messaging Services
Regular Mailboxes
Guest Mailboxes
Special. Purpose Mailboxes 
Using Mailbox
Basic Answering Services
Company Directory
Initial Tasks 
Preparing Your Customers for the CLASSIC MAIL system 
Preparing Your Employees for the CLASSIC MAIL System 49
50
50
51
52
52
53
54
55
56
56
57
Chapter 6: Customizing the Basic Operations
The Administrator’s Mailbox
Recording Company Greetings 
Assigning, Unlocking and Locking Mailboxes
Changing the Administrator’s Mailbox Number 
Changing the Administration Password59
59
62
64
65
66
Chapter 7: Administering Mailboxes
Resetting a Password
Resetting a Mailbox
Listing All Mailboxes  
Recording a New Company Directory Name
Adding or Removing a Name in the Company Directory
Creating the General Delivery Mailbox
Changing the Attendant’s Intercom Number 67
67
68
69
70
71
72
73 
						

							Chapter 8: Creating Advanced Answering Services
Scheduling the CLASSIC MAIL System 
Setting the Business Hours Schedule
Forcing and Releasing Hours of Operation
Advanced Answering Services
Defining Advanced Answering Services
Entering Advanced Answering Service Information
Recording Company Greetings 
Entering the Call Routing Map Information
Recording the New Top-Level Menu
Testing the Current Map  
Copying a Call Routing Map 
Altering a Route
Erasing a Call Routing Map
Assigning Group Call Distribution Mailboxes (1030/3070 Only)
Setting the Number of Rings 
Setting the Number of Rings Before an Outside Call Is Answered
Setting the Number of Rings for a Specified Line75
75
76
78
78
80
81
82
83
85
86
87
88
88
89
90
90
91
Chapter 9: Other Administration Items
Changing the System Date and Time 
Changing the CLASSIC MAIL System Access Code
Blocking Lines for Off-Site Message Alert
Changing the Line Configuration
Resetting Line Configuration and Control Unit Type
Changing the Control Unit Type
Changing the Call Transfer Type
Enabling the Touch Tone Gate
Adjusting the CLASSIC MAIL System Disconnect Parameters
Resetting the System93
93
94
95
96
97
98
99
100
101
102
Chapter 10: Troubleshooting
Testing the Configuration of the Merlin Voice Terminal Ports
CLASSIC MAIL System Port Status Indicators105
105
108 
						

							Appendix A: Installation Data Form
Appendix B: Mailbox Assignments
Appendix C: Business Hour Schedule
Appendix D: Call Routing Worksheet–Day
Appendix D: Call Routing Worksheet–Night
Appendix D: Call Routing Worksheet–Sample
Appendix E: AT&T Limited Warranty and Limitation of Liability113
115
117
119
121
123
125 
						

							Preface
Welcome to the CLASSIC MAIL™ Voice Messaging System, a product that provides
the cost savings of an automated answering service with the convenience of round-
the-clock voice messaging for owners of Merlin™206, 410, 820, 1030/3070, and
Merlin Plus telephone systems.
This manual is for the person responsible for the installation and administration of
the CLASSIC MAIL system. It contains two parts.
Part One,“Installing the CLASSIC MAIL system,” explains how to install
CLASSIC MA
chapters:IL system with your Merlin telephone system. It includes the following

Chapter 1, “Introduction” discusses how the CLASSIC MAIL system and
your Merlin system work together.
Ž
Chapter 2, “Getting Started,” tells you how to prepare for installation.

Chapter 3, “Standard Installation,”describes the steps you take to install
the CLASSIC MAIL system.

Chapter 4, “Additional Installation Options,” provides instructions on
modifying the standard installation to increase the overall performance
of your telephone system.
Note: When Installing the CLASSIC MAIL system, be sure to follow the instructions in the exact order
described. Some installation steps include short tests that verify the step has been done correctly.
Always perform these tests
Preface 
						

							Part Two, “CLASSIC MAIL System Administration,” explains how to customize the
operation of the CLASSIC MAIL system for the particular needs of your business. It
includes the following chapters:
l
l
l
l
l
l
Chapter 5, “Customizing the CLASSIC MAIL system to Fit Your Business,”
explains how to approach the task of customizing the CLASSIC MAIL
system.
Chapter 6, “Customizing the Basic Operations,” instructs 
YOU what to do
first when customizing the CLASSIC MAIL system.
Chapter 7, Administering Mailboxes,” instructs you how to administer
the CLASSIC MAIL system’s various types of mailboxes.
Chapter 8, “Creating Advanced Answering Services,” instructs you how to
make the CLASSIC MAIL system into a powerful automatic answering
service.
Chapter 9, “Other Administration Items,” tells 
YOU how to keep the
CLASSIC MAIL system up to date as your business environment changes.
Chapter 10, “Troubleshooting,” contains solutions to possible CLASSIC
MAIL system operation problems.
Instructions on how to use the CLASSIC MAIL system are contained in a separate
document, CLASSIC MAIL System Mailbox User Guide.
CLASSIC MAIL System Reference Guide 
						

							Part 1:
Installing the
CLASSIC MAIL
System 
						

							Chapter 1: Introduction 
A quick review of your Merlin phone system is required in order to explain some
terminology used later in describing the installation process.
A Merlin telephone system always includes:
lA Merlin Control Unit
lVarious types of Merlin telephones
lTelephone wiring
A typical Merlin system is installed as shown in Figure 1A.
Telephone
Companys
Central
Office
Merlin
Control
UnitFigure 1A. Typical Merlin
System
Chapter 1 Introduction9