AT&T Microcell User Manual

AT&T MicroCell™
User Guide 

Getting StartedRequirements 4
Getting to Know your Device 4
Frequently Asked Questions  5
Overview 7
Step 1: Connect your device to the Internet  8
Step 2: Power on your device  9
Step 3: Activate your device online  9
Step 4: Wait while your device connects  10
Step 5: Confirm your success  10
Things to Know  11
TroubleshootingHelp with Activating your MicroCell 12
Help after Activating your MicroCell  15
Additional InformationUnderstanding the Lights on your MicroCell 18
Important Safety Instructions...

5
AT&T MicroCell User Guide | Getting Started 
4
Getting to Know your Device Requirements
To use the AT&T MicroCell™, you will need:• 
Fixed broadband Internet service such as DSL, fi  ber, or cable. 
For best performance, download speeds of at least 1.5 Mbps 
and upload speeds of at least 256 Kbps are recommended. 
Not compatible with satellite and mobile broadband.
•  A dedicated Ethernet port available on your modem or router.• Computer with Internet access to activate your device.•  Device must be...

67
Why did my MicroCell lights go  
off during activation?
Your MicroCell automatically checks  
for software updates each time you  
turn it on. If necessary, the MicroCell  
downloads updated software and then 
restarts.  
Will my MicroCell slow down my network?
The MicroCell takes up very little of your 
bandwidth. Downloading music, videos, or 
other large files may impact the bandwidth 
available for your MicroCell and affect 
voice quality. 
Should I use my MicroCell for data 
instead of Wi-Fi?
The...

AT&T MicroCell User Guide | Getting Started 
89
If you completed online activation at the AT&T store, proceed to Step 4. 
Visit att.com/MicroCell-Activate 
and follow the instructions on the screen.
You’ll need the following
•  Serial Number (S/N)–it’s on the bottom of the device or the box label.
•  Your AT&T wireless phone number/user name or AT&T Access ID, as well 
as your password.
•  If you haven’t set up an AT&T online wireless account, you’ll need to do so. 
E911 SERVICEYou were required to...

1011
Take a break!
You will receive a text message and email once activation 
is complete.
Visit att.com/MicroCell to learn more on how to get the 
most out of your MicroCell.  
STEP 4
Wait while your device connects
NOTE:It can take up to 90 
minutes from step 1 to 
complete activation. 
Your device may update 
and restart during this 
time.
STEP 5
Confirm your success
Your device is configured and working  
properly when:
• 
You receive a text message and an email confirmation.
•  The Network light on...

1213
Help with activating your MicroCell
STEP 1:
 Have you completed online activation?
NO:   Go  to 
att.com/MicroCell-Activate  and follow the instructions on the screen.
YES:    Go to STEP #2.
STEP 2 :
 Is your power light flashing red?
NO:  Go to STEP #3. 
YES:    
Return your MicroCell to the place of purchase for   
replacement.
STEP 3 :
 Have you waited a full 90 minutes after completing 
online activation and connecting your MicroCell to your 
broadband connection?
NO: 
  Please wait the full 90...

AT&T MicroCell User Guide | Troubleshooting
1415
Help with activating your MicroCell (continued) 
Help after activating your MicroCell
My Internet equipment isn’t near a window and I am unable to get 
a GPS lock
My range of coverage on the MicroCell is limited
or
I experience dropped calls on the MicroCell
I can’t get my MicroCell to activate in my basement
•  
Use a longer Ethernet cable to move your MicroCell closer  
to a window with a clear, unobstructed view of the sky.
•   If using a longer...

AT&T MicroCell User Guide | Troubleshooting
1617
•  
If your broadband meets minimum requirements, 
then place your MicroCell in a central location of your 
residence or in a location where your MicroCell is used 
most frequently.  If necessary, use a longer Ethernet 
cable or a Powerline Ethernet adapter (as described 
on page 14 “My Internet equipment isn’t near a window  and I am unable to get a GPS lock” in the second bullet). 
•    It is possible as you move around your home that your 
MicroCell is...

1918
Status IndicatorLight isThen...
Your MicroCell may need replacement.   Return it to the place of purchase.
A cable may be disconnected. Make sure that all  cables are firmly attached. 
It is normal for this light to flash for up to 3 minutes. If flashing continues for more than   
3 minutes, make sure your MicroCell is 
connected correctly and that all cables are firmly  attached. Then, restart all devices. 
The MicroCell is not receiving a GPS signal.  
This is normal when connecting your MicroCell...