AT&T wifigateway Hsia Voice Tv 123520853 3 Installation Guide

							AT&T  U - v e r s e
®
 Wi-Fi 
Gateway Replacement
For use with High Speed Internet, 
Voice, and TV
self-
installation 
guide 
UVEP682_NVG589_to_NVG589_wVoice_Swap_Guide_ATT123520853-7_BC_ RELUVEP682_NVG589_to_NVG589_wVoice_Swap_Guide_ATT123520853-7_FC_REL
ATT123520853-7
NVG589 to NVG589 like for like with Voice Swap Guide 
06/15
These instructions will guide you through the process of replacing your AT&T U-verse Wi-Fi Gateway.
In the box:
Wi-Fi Gateway
ATT100070695
Power Cord
©2015 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587  All rights reser ved. AT&T, the AT&T logo and all 
other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. 
Manage your account:
Available 24/7, download the myAT&T app at   
att.com/myattapp  from your mobile device.
Support: ·     For U-verse support, including live chat,   
go to att.com/uversesupport
·     Visit  att.com/userguides to find this guide   
(NVG589 to NVG589 like for like with Voice Swap Guide). Accessibility Support:
·
      Alternate formats now available in Large Print or Braille. 
Call 800.288.2020 and request your guide number 
(
ATT123520853-7)
·      Special Needs Equipment:   
- Phone: 877.902.6350  
- T T Y: 800.772.2889
·     Repair  Center:   
- Phone: 800.246.8464  
- TTY: 800.397.3172
·    Accessible Tagged PDF: Visit att.com/userguides
·     
Device Compatibility Feature: Compatible with any TTY/TDD 
devices with standard phone line
¿Habla español?  
Por favor visite att.com/uverseguias 
para ver la informacion 
en español . También pueden ver la siguiente guía: 
ATT123520853-7  (NVG589 to NVG589 like for like with 
Voice Swap Guide) para más detalles.
Additional U-verse information
Reminder:
·   Your new gateway does not contain a battery backup.
  ·    Battery backup is available for purchase from third party 
manufacturers and retailers to keep you connected in the 
event of a power failure. Visit att.com/batterybackup   
for more information.
Get started    Total approximate installation time: 20 minutes
Wi-Fi Gateway Power light is amber: Don’t worry. This is a normal part of the power-up sequence.
No dial tone: Make sure your phone cable is plugged into the Phone Line port on the Wi-Fi Gateway.
Additional assistance: Call 800.288.2020 and ask for “U-verse technical support”.
No TV or Internet service: 
Check your connections: 
Cables usually make an 
audible click when secure.
TV Receivers not responding: 
Confirm Service light is solid green 
on the Wi-Fi Gateway. If so, hold the 
TV receiver’s Power button down for 
10 seconds and release, then wait 
five minutes.
POWER
Power button
ResetPhone
Lines Cable
Line
1 & 2
U\fB
Ethernet
1 2 \b 4
D\fL
Broadband
ONT
Reset 
button
Check Power: Power light 
on the Wi-Fi Gateway should 
be green; if not, try another 
electrical outlet.
Check Service light on front 
of the Wi-Fi Gateway: If after 
5 minutes, the light is red or off, 
power down the Wi-Fi Gateway 
by holding down red Reset 
button for 15 seconds.
PowerBatteryEthernetWi-FiHomePNABroadband 1Broadband 2ServicePhone 1Phone 2USB
Green
Light
If your existing Wi-Fi settings did not transfer, 
you will need to set up a new Wi-Fi Network 
Name and Password. To do so, follow these steps: 
·   Use settings from new Wi-Fi Gateway  
yellow sticker
·   Open your device’s Wi-Fi connection settings,  
select your Wi-Fi Network Name and enter  
Wi-Fi Password to connect
·    Record and keep your Wi-Fi settings for future 
reference when connecting all your Wi-Fi devices
For help, a tt.com/suppor t
Wi-Fi Password: XXXXXXXXXXXX
Wi-Fi Network Name: \fTTXXXXXXX 
Front View
Back View
Need more help?
Power
Ethernet Battery
Wireless
HomePNA
Phone 1
Phone 2
USB Broadband 1
Broadband 2
Service   
FP O                      
						

							Reset
Phone
Lines Cabl
e
Line
1 & 2
U\fB
Ethernet
1 2 \b 4
D\fL
Br oadband
ONT
U\fB
Ethernet
\b 4 D
\fL
Br oadband ONT
P
ower
R eset
Phone
Lines Cabl
e
Line
1 & 2
U\fB
Ethernet
1 2 \b 4
D\fL
Br oadband
ONT
Reset
Phone
Lines Cabl
e
Line
1 & 2
U\fB
Ethernet
1 2 \b 4 D
\fL
Br oadband ONT
P
ower
UVEP682_NVG589_to_NVG589_wVoice_Swap_Guide_ATT123520853-7_IFC_ RELUVEP682_NVG589_to_NVG589_wVoice_Swap_Guide_ATT123520853-7_IBC_ REL
Please note that your U-verse TV, internet, and voice services will not operate during this process. 
This includes recording TV shows.
Below is a completed setup.  Your connections may vary.
C.
·   Carefully read and remove yellow 
power sticker covering the Power 
port of new Wi-Fi Gateway
·    Connect new power cord to  
power port of new Wi-Fi Gateway 
and into electrical outlet
 
B.
·    Transfer one connection at a time 
from the existing Wi-Fi Gateway to 
new Wi-Fi Gateway
A.
·   Unplug power cord from existing 
Wi-Fi Gateway
·   Set power cord aside
·    Stand new Wi-Fi Gateway side-by-
side with existing Wi-Fi Gateway
Green  
Data CableB
Gray 
PhoneCableB
Ye l low  
Ethernet CableB
Ye l low  
Ethernet CableB
Wall Jack
Electrical  Outlet
New Power 
Cord
C
Wireless  
Access Point  
(Optional)
and/or
DVR  
(Not Shown) (U-verse T V 
Customers Only)
Existing Wi-Fi Gateway New Wi-Fi Gateway
Lights may vary with setup.
Set up
Approximate time: 10 minutes1.
Go Wi- Fi
  Approximate time: 1–5 minutes3.
New Wi-Fi setup:   
 NoT e: Any custom settings made for security cameras, game consoles, etc., 
on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.
    
 NoT e: If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password,  
refer to Need more help? section on back page of guide.
·   Open a browser and go to ufix.att.com/restore .
·   Log in to your U-verse account. If you forgot your User ID (primary AT&T email address) and Password,  
help can be found on the account log-in screen.
· Follow the onscreen instructions to transfer the existing Wi-Fi settings.
·   Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit.
·   Place new yellow sticker over your new Wi-Fi Gateway’s yellow sticker.
B.A.
 
Select only one option to begin the Wi-Fi setup.
o ption 1: Connect using PC
·    Connect laptop or PC with an Ethernet cable 
to your Wi-Fi Gateway
· Continue to 
B
o ption 2: Connect using smartphone/tablet
·   Establish a temporary connection using new Wi-Fi 
settings located on yellow sticker on new Wi-Fi Gateway
·   Open your device’s Wi-Fi connection settings and 
select your Wi-Fi Network Name and enter your Wi-Fi 
Password to connect to your network
· Continue to 
B
Easy return 
(Refer to return instructions in your kit)4.
Return your equipment at no cost 
to you within 21 days to avoid 
$150 charge. Take original gateway and power 
cord to nearest The UPS Store. 
Bring your AT&T Account number 
located on your packing slip.
Please do not return other devices 
(e.g., backup battery, etc.).UPS will scan your equipment, 
provide a receipt, pack, and ship 
equipment to AT&T at no cost  
to you.A.
B.C.
A.When complete, the Service light will begin flashing, then turn to solid green.
If the Service light does not turn solid green or continues to blink after 5 minutes,   
see  Need More Help?  on the back of this guide.
B.For U-verse TV, restart your TV receivers after the Service light is solid green.   
Go to each TV and hold down the Power button on the U-verse receiver and   
DVR for ten seconds.
N oT e: Live TV may take a few minutes to display. If TV does not respond refer to 
Need More Help?  on the back of this guide. 
Power up
Approximate time: 1–5 minutes2.
Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes),  
do not unplug the power cord or the green data cable, as this can permanently  
damage the Wi-Fi Gateway and significantly delay your service activation.
Power
Ethernet Battery
Wireless
HomePNA
Phone 1
Phone 2
USB Broadband 1
Broadband 2
Service