AT&T 130300855 Pace 5168 WG HSIA And Voice Swap Guide

							Battery Backup UnitRev B
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Ethernet
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USBHDMI
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Service Activation Date: X:XX PM on XX/XX\//XXXX\037\036\035\034\033\032\031
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Account number:
In\btallation date: 123456789
9/5/2013
Your Fir\bt Bill
$XXX
$XXX
$XX
Monthly Recurring \fharge
One Time \fharge
$XX
$XX $XX
$XX
$XX
$XX
Re\bet
Ethernet
Phone
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DSL
Broadband
USB
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On Battery
Fault Te\bting Battery
Low Battery
Replace Battery
\024\003\022\024\033
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SSID: ATTXXX
Wirele\b\b Network Key: XXXXXXXXXX
For help: att.com/\bupport
Wi-Fi Network Name (SSID)
10-digit Wi-Fi Pa\b\bword (Wirele\b\b Network Key)
Power
Ethernet
Wirele\b\b
Phone 1
Phone 2
USB
Broadband
Service
POWER
Ethernet
Wirele\b\b
Phone 1
Phone 2
USB
BROADBAND 2SERVI\fE
BROADBAND 1
ETHERNETWIRELESS
PHONE 1PHONE 2
HOME PNA
Ethernet
1 2 3 4
DSL
Broadband ONT
Phone
Line\b
1 & 2
\fable LineRe\bet
USB
Manage your account:
Available 24/7, download the myAT&T app at   
att.com/myattapp  from your mobile device.
Support:
·
    For U-verse support, including live chat,   
go to att.com/uversesupport
·
   Visit  att.com/userguides to find this guide   
Pace 5168 WG HSIA and Voice swap guide. Accessibility Support:
· 
  Alternate formats now available in Large Print or Braille. 
Call 800.288.2020 and request your guide number 
(
ATT130300855-4)
·    Special Needs Equipment:   
- Phone: 877.902.6350  
- T T Y: 800.772.2889
·   Repair  Center:   
- Phone: 800.246.8464  
- TTY: 800.397.3172
·  Accessible Tagged PDF: Visit att.com/userguides
·    Device Compatibility Feature: Compatible with any TTY/TDD 
devices with standard phone line
¿Habla español?  
Por favor visite att.com/uverseguias 
para ver la informacion 
en español . También pueden ver la siguiente guía: 
ATT130300855-4/Pace 5168 WG HSIA and Voice swap guide 
para más detalles .
Additional U-verse information
Get started 
Total approximate installation time: 20 minutes
AT&T  U - v e r s e
®
 Wi-Fi 
Gateway Replacement
For use with   
High Speed Internet 
and Voice
UVEP682A_Wi-Fi_Swap_Guide_BC_ATT130300855-4_ RELEASEUVEP682A_Wi-Fi_Swap_Guide_FC_ATT130300855-4_RELEASE
ATT130300855-4
(Pace 5168 WG HSIA and Voice swap guide)
06/15
These instructions will guide you through the process of replacing your U-verse Wi-Fi Gateway.
In the box:
ATT100070695
self-
installation 
guide 
Need more help?
Visit att.com/uversesupport
Call us at 800.288.2020  and ask for “U-verse technical support.”
©2015 AT&T Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587  All rights reser ved. AT&T, the AT&T 
logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. Wi-Fi Gateway
Battery Backup Unit Rev B
On A/\f
On Battery
Fault Te\bting Battery
Low Battery
Replace Battery
Battery Backup Unit
Rev B
On A/\f
On Battery
Fault Te\bting Battery
Low Battery
Replace Battery
Battery Backup Unit
Rev B
On A/\f
On Battery
Fault Te\bting Battery
Low Battery
Replace Battery
Re\bet
Ethernet
Phone
Line\b 1 & 2
DSL
Broadband
USB
USBHDMI
Re\bet
Ethernet Phone
Line\b 1 & 2
DSL
Broadband
USB
Service Activation Date: X:XX PM on XX/XX\//XXXX
\037\036\035\034\033\032\031
\026
\020
\n
\t
\004\030\034

Account number:
In\btallation date: 123456789
9/5/2013
Your Fir\bt Bill
$XXX
$XXX
$XX
Monthly Recurring \fharge
One Time \fharge
$XX
$XX $XX
$XX
$XX
$XX
Re\bet
Ethernet
Phone
Line\b 1 & 2
DSL
Broadband
USB
Battery Backup Unit Rev B
On A/\f
On Battery
Fault Te\bting Battery
Low Battery
Replace Battery
\024\003\022\024\033
\024\003\022\024\033
\024\003\022\024\033
SSID: ATTXXX
Wirele\b\b Network Key: XXXXXXXXXX
For help: att.com/\bupport
Wi-Fi Network Name (SSID)
10-digit Wi-Fi Pa\b\bword (Wirele\b\b Network Key)
Power
Ethernet
Wirele\b\b
Phone 1
Phone 2
USB
Broadband
Service
POWER
Ethernet
Wirele\b\b
Phone 1
Phone 2
USB
BROADBAND 2
SERVI\fE
BROADBAND 1
ETHERNET
WIRELESS
PHONE 1
PHONE 2
HOME PNA
Ethernet
1 2 3 4
DSL
Broadband ONT
Phone
Line\b
1 & 2
\fable Line
Re\bet
USB
Power Cord
2 parts
Reminder:
·   Your new gateway does not contain a battery backup.
  ·    Battery backup is available for purchase from third party manufacturers and retailers 
to keep you connected in the event of a power failure. Visit att.com/batterybackup  
for more information.
Wi-Fi Gateway Power light is amber: Don’t worry. This is a normal part of the power-up sequence.
No dial tone: Make sure your phone cable is plugged into the Phone Line port on the Wi-Fi Gateway.
Additional assistance: Call 800.288.2020 and ask for “U-verse technical support”.
No TV or Internet service: 
Check your connections: 
Cables usually make an 
audible click when secure.
Check Power: Power light 
on the Wi-Fi Gateway should 
be green; if not, try another 
electrical outlet.
Check Service light on front 
of the Wi-Fi Gateway: If after 
5 minutes, the light is red or off, 
power down the Wi-Fi Gateway 
by holding down red Reset 
button for 15 seconds. If your existing Wi-Fi settings did not transfer, 
you will need to set up a new Wi-Fi Network 
Name and Password. To do so, follow these steps: 
·  
Use settings from new Wi-Fi Gateway  
yellow sticker
·   Open your device’s Wi-Fi connection settings,  
select your Wi-Fi Network Name and enter  
Wi-Fi Password to connect
·    Record and keep your Wi-Fi settings for future 
reference when connecting all your Wi-Fi devices
For help, a tt.com/suppor t
Wi-Fi Password: XXXXXXXXXXXX
Wi-Fi Network Name: \fTTXXXXXXX 
Need more help?
Front View
Back View
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O\fTPhone Line\b
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Ethernet
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Phone
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Cable LineRe\bet
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Reset 
button
Green
Light    
FP O            
						

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1 2 3 4
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Broadband
O\fT
Phone Line\b
1 & 2
Cable Line
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Ethernet
1 2 3 4
DSL
Broadband
O\fT
Phone Line\b
1 & 2
Cable Line
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USB
You will not have Internet or Voice service while you’re replacing your U-verse Wi-Fi Gateway.
·   
Transfer one connection at 
a time from the existing   
Wi-Fi Gateway to new Wi-Fi 
Gateway ·  
Carefully read and remove 
yellow power sticker 
covering the Power port of 
new Wi-Fi Gateway
·   Connect new power cord to 
power port of new   
Wi-Fi Gateway and into 
electrical outlet
Your Wi-Fi Gateway is now powering up. During this time, the Broadband light will turn 
red and the Power light will turn solid green.
Wait up to 5 minutes for the Service indicator light to turn solid green.
If the Service light does not turn solid green or continues to blink after 5 minutes,   
see the Need more help? section on the back of this guide.
D uring this time (up to 5 minutes), do not unplug the power cord or the green 
data cable, as this can permanently damage the Wi-Fi Gateway and significantly 
delay your service activation .
·  Unplug the battery backup 
from existing Wi-Fi Gateway 
and elecrtrical outlet
·   Stand new Wi-Fi Gateway  
side-by-side with existing  
Wi-Fi Gateway
Lights may vary with setup.
Battery Backup Unit
Rev B
On A/\f
On Battery
Fault Te\bting Battery
Low Battery
Replace Battery
Battery Backup Unit
Rev B
On A/\f
On Battery
Fault Te\bting Battery
Low Battery
Replace Battery
Battery Backup Unit
Rev B
On A/\f
On Battery
Fault Te\bting Battery
Low Battery
Replace Battery
Re\bet
Ethernet
Phone
Line\b 1 & 2
DSL
Broadband
USB
USBHDMI
Re\bet
Ethernet Phone
Line\b 1 & 2
DSL
Broadband
USB
Service Activation Date: X:XX PM on XX/XX\//XXXX
\037\036\035\034\033\032\031
\026
\020
\n
\t
\004\030\034

Account number:
In\btallation date: 123456789
9/5/2013
Your Fir\bt Bill
$XXX
$XXX
$XX
Monthly Recurring \fharge
One Time \fharge
$XX
$XX $XX
$XX
$XX
$XX
Re\bet
Ethernet
Phone
Line\b 1 & 2
DSL
Broadband
USB
Battery Backup Unit Rev B
On A/\f
On Battery
Fault Te\bting Battery
Low Battery
Replace Battery
\024\003\022\024\033
\024\003\022\024\033
\024\003\022\024\033
SSID: ATTXXX
Wirele\b\b Network Key: XXXXXXXXXX
For help: att.com/\bupport
Wi-Fi Network Name (SSID)
10-digit Wi-Fi Pa\b\bword (Wirele\b\b Network Key)
Power
Ethernet
Wirele\b\b
Phone 1
Phone 2
USB
Broadband
Service
POWER
BROADBAND 2
SERVI\fE
BROADBAND 1
USB
ETHERNET
WIRELESS
PHONE 1
PHONE 2
HOME PNA
Ethernet
1 2 3 4
DSL
Broadband ONT
Phone
Line\b
1 & 2
\fable Line
Re\bet
USB
Wall Jack
Electrical 
Outlet
Green
 
Data Cable
B
Gray  
Phone  
CableB
New Power  CordC
Ye l low  
Ethernet CableB
Existing Wi-Fi Gateway New Wi-Fi Gateway
Below is a completed setup.  Your connections may vary.
A.B.C.
Power up
Approximate time: 1–5 minutes2.
Set up
Approximate time: 10 minutes1.
Return your equipment at no cost 
to you within 21 days to avoid 
$150 charge. Take original gateway and power 
cord to nearest The UPS Store. 
Bring your AT&T Account number 
located on your packing slip.
Please do not return other devices 
(e.g., backup battery, etc.).UPS will scan your equipment, 
provide a receipt, pack, and ship 
equipment to AT&T at no cost  
to you.A.
B.C.
Go Wi- Fi
  Approximate time: 1–5 minutes3.
New Wi-Fi setup:
   
 NOTE : Any custom settings made for security cameras, game consoles, etc., 
on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.
    
 NOTE : If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password,  
refer to Need more help? section on back page of guide.
B.
·   Open a browser and go to ufix.att.com/restore .
·   Log in to your U-verse account. If you forgot your User ID (primary AT&T email address) and Password,  
help can be found on the account log-in screen.
· Follow the onscreen instructions to transfer the existing Wi-Fi settings.
·   Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit.
·   Place new yellow sticker over your new Wi-Fi Gateway’s yellow sticker.
A. Select only one option to begin the Wi-Fi setup.
Option 1: Connect using PC
·    Connect laptop or PC with an Ethernet cable 
to your Wi-Fi Gateway
· Continue to 
B
Option 2: Connect using smartphone/tablet
·   Establish a temporary connection using new Wi-Fi 
settings located on yellow sticker on new Wi-Fi Gateway
·   Open your device’s Wi-Fi connection settings and 
select your Wi-Fi Network Name and enter your Wi-Fi 
Password to connect to your network
· Continue to 
B
Easy Return
  (Refer to return instructions in your kit)4.