AT&T 141210880 2 PnP Internet Voice Installation Guide

							In the box:
UVEP691_ ATT141210880-4_Pace5031_Internet_Voice_Install_Guide_BC _ReleaseUVEP691_ ATT141210880-4_Pace5031_Internet_Voice_Install_Guide_FC _Release
AT T 141210 8 8 0 - 4
Before you begin:
1.  Check your service activation date
Do not attempt to install your service until 
2pm or later on the date provided to you  
by AT&T. This date is also located on your  
packing slip. 2. Do you have a monitored home security system or 
health alarm?
If either of these apply to you, you will need an AT&T U-verse 
service technician to install your service. Call 800.288.2020 
to schedule an appointment. Additional charges will apply 
for professional installation services from an AT&T U-verse 
service technician.
(Pace 5031 Internet + Voice Install Guide) 
09/15
Images are not to scale.ATT100070695
Need more help?
Visit att.com/uversesupport
Call us at 800.288.2020  and ask for “U-verse technical support.”
Additional U-verse information
What is your Internet connection speed?  
Our speed test is available to help you gauge   
the performance of your online experience.   
Visit  att.com/speedtest to determine the speed   
at which data is sent to or from your computer. 
Manage your account:  
Available 24/7, download the myAT&T app at   
att.com/myattapp  from your mobile device. Accessibility Support:
Alternate formats now available in large print or braille. 
Call 800.288.2020 and request your guide number 
(
AT T141210 8 8 0 - 4 ) in an alternate format. Additional 
accessibility support:
•   Special Needs Equipment:   
- Phone: 877.902.6350  
- T T Y: 800.772.2889
•   Repair Center:   
- Phone: 800.246.8464  
- TTY: 800.397.3172
• Accessible Tagged PDF: Visit att.com/userguides
•   Device Compatibility Feature: Compatible with any   
TTY/TDD devices with standard phone line
¿Hablas español? 
 
Por favor visita att.com/uverseguias para ver 
la información en español . También puedes ver la 
siguiente guía: ATT141210880-4 (Pace 5031 Internet   
+ Voice Install Guide) para más detalles.
Yellow Ethernet cable
Green data cable
Your 4-digit passcode.  
You received a separate 
letter confirming the 4-digit 
passcode you designated 
when placing your order.
Also needed:
Packing slip
911 Acknowledgment form 
Terms of Service
AT&T U-verse Voice User Guide
AT&T High Speed Internet User Guide
911 stickers
&T U-v erse
AT
Get started   Approximate installation time: 30 minutes
Wi-Fi Gateway Power cord
2 parts
©2015 AT&T Intellectual Proper ty. All rights reserved. AT&T and Globe logo are trademarks of AT&T Intellectual Property.
 
High Speed Internet and Voice 
Wi-Fi Gateway  
self-installation guide
Having trouble? Here are a few common issues to check:
Check your connections
Check all cables and cords to ensure they 
are connected properly and securely.
Power down, power up
Unplug the power cord from the back 
of the Wi-Fi Gateway. Leave the Wi-Fi 
Gateway unplugged for 15 seconds and 
plug it back in. You may need to wait up to 
two minutes for blinking indicator lights to 
turn solid green.
What is your service activation date?
Do not attempt to install your service until 2pm 
or later on your service activation date. You can 
find this date on your packing slip.
Did you activate your service?
You must complete activation for your Internet 
and Voice services to work correctly. 
See Step
 
3 inside.
POWE R
ETHERNET
WIRELESS
PHONE 1
PHONE 2
US B
BR OA DBAND
SERV ICE
Set up voicemail from your home phone
AT&T U-verse Voicemail incorporates the latest technology to save you time and money, no matter where you are or 
how you communicate. 
To set up your voicemail from your home phone: 
 1.  Dial *98 (or dial your home phone number).
  2.  Follow the prompts to set up your mailbox.
  3.   After creating your PIN, be sure to set up your authentication code. This will allow you to reset your PIN over the 
phone if you forget it.
After you have set up your voice mailbox, visit att.com/vmviewer for the option of automatic delivery of your 
voicemail messages to your qualifying Wi-Fi device or computer.
By downloading the AT&T Voicemail Viewer App, you can check your voicemail messages visually, choosing the 
order in which you listen to them or even reading your messages as Voicemail to Text. 
Reminder:
• Your Wi-Fi Gateway does not contain a battery backup.  
• Battery backup is available for purchase from third-party manufacturers   
  and retailers to keep you connected in the event of a power failure.  
 Visit  att.com/batterybackup for more information.
911 
Acknowledgment
Te rms of Service
User Guide
User Guide
To manage voicemail features online:
  1.  Log in to your online account at att.com/myatt  
  2.  Click on HOME PHONE  
  3.  Click on CHECK VOICEMAIL  
  4.  Click on VOICEMAIL SETTINGS
Manage your U-verse Phone and Voicemail features
To manage phone features online:
 1.  Log in to your online account at att.com/myatt  
  2.  Click on HOME PHONE  
  3.  Click on MANAGE FEATURES
For more information on managing Phone Features or Voicemail Settings, go to att.com/uvfeatures
FP O           
						

							RESET
ETHERNETPHONE
LINES 1 & 2
DSL
BROADBAND
USB
UVEP691_ ATT141210880-4_Pace5031_Internet_Voice_Install_Guide_PG2_Release UVEP691_ ATT141210880-4_Pace5031_Internet_Voice_Install_Guide_PG3_Release
Images are not to scale.
Write down the Wi-Fi Network Name (SSID) and Wi-Fi Password (Wireless Network Key) to configure 
additional Wi-Fi devices. This information is on the side of your Wi-Fi Gateway. The Wi-Fi Network Name 
consists of “ATT” plus the last three characters of the Wi-Fi Gateway’s serial number. Be sure to record 
this information in the form below.
Now configure your Wi-Fi network:
·
   Go to your computer’s “Wireless Network 
Settings” and refresh the network list.
·    Select your Wi-Fi Network Name (SSID) from 
the list. You may need to scroll through the 
list to find your Wi-Fi Network Name.
·     Enter the 10-character Wi-Fi Password 
(Wireless Network Key) in the Password field 
to connect to your network.
Congratulations! You should now be  
connected to the Internet via Wi-Fi.
Go Wi- Fi
  Approximate time: 10 minutes4.
Registration & activation
Approximate time: 5 minutes3.
Wall jack
Electrical outlet
Green
 
data cable
C
Power cordD
Ye l low  
Ethernet cableB
Gray 
phone cableA
Wi-Fi Gateway
Below is a completed setup. Your connections may vary.
Set up
Approximate time: 10 minutes1.
·    Your Wi-Fi Gateway is now powering up. Wait up to five minutes for the 
Broadband and Service indicator lights to turn solid green.
·
  If the Broadband and Service lights do not turn solid green or continue to 
blink after 5 minutes, see “Having trouble?”  on the back of this guide.
During this time, do not unplug the green data cable, as this can permanently damage 
the Wi-Fi Gateway and significantly delay your service activation.
New Wi-Fi Gateway indicator 
lights on front panel. Lights 
may vary with setup.
Power up
Approximate time: 1–5 minutes2.
SSID: ATTXXX
Wireless Network Key: XXXXXXXXXX
For help: att.com/support
Wi-Fi Network Name (SSID)
10-digit Wi-Fi Password
ATT
PO WE R
ETHERNET
WIRELESS
PHONE 1
PHONE 2
US B
BR OA DBAND
SERV ICE
PO WE R
ETHERNET
WIRELESS
PHONE 1
PHONE 2
US B
BR OA DBAND
SERV ICE
Customers who have already completed  
the U-verse online registration:
·     Welcome to U-verse.  
·    
Activation of your high-speed Internet and   
voice services will be completed automatically.
·    
The service activation may take a few minutes   
to complete.
·    
Be sure to open a browser, go to a Web site, and 
check that you can access it. 
Be sure to test that you can make and receive calls from 
the phone connected to the Wi-Fi Gateway to ensure it 
is working.
Customers who have NOT completed  
the U-verse online registration:
·     Open your Internet browser (Internet Explorer, Safari, etc.).
·    
The online registration process will start automatically. If it 
doesn’t, enter att.net/uverse  into your address bar.
·     
Enter your Account Number (if requested) and passcode.
1.   Your Account Number is available on your order 
confirmation email or letter.
2.   Your passcode is the four-digit number you selected 
when you placed your order.
·     Follow the online instructions to complete your registration 
and activate your Internet and voice services.
·    
Upon successful registration, you will see the following:
Congratulations. Your AT&T U-verse services   are now activated and ready to use!
Be sure to test that you can make and receive calls from 
the phone connected to the Wi-Fi Gateway to ensure it 
is working.
C.
·   Carefully read and remove yellow 
Power sticker covering the Power 
port of Wi-Fi Gateway.
·    Connect power cord to Power 
port of Wi-Fi Gateway and into 
electrical outlet
.
B.
·    Connect the yellow Ethernet cable 
from one of the Wi-Fi Gateway’s 
Ethernet ports to your computer.
·     Connect the green data cable from 
the Wi-Fi Gateway’s DSL Broadband 
port to your wall jack.
A.
·    Connect the gray phone cable from 
Phone Line 1 & 2 port of the Wi-Fi 
Gateway to your home phone.