AT&T 141610886 2 PnP 3800 CSI Installation GUIDE

							UVEP666_PnP_3800_Install_GUIdE_att 141610886-3_BC_rElEasEUVEP666_PnP_3800_Install_GUIdE _att 141610886-3_FC_rElEasE
Specific issues
I have a home security system, health alarm,   
or water meter monitor.
You will need special installation assistance. Call 
1.800.288.2020 to schedule an appointment with   
an AT&T U-verse service technician or call your  monitoring provider. Additional charges will apply for 
professional installation services from an AT&T U-verse 
service technician. My Power indicator light turns amber during the 
 
power up sequence.
Don’t worry. This is a normal part of the power up 
sequence—just remember not to unplug the power  cord or green data cable when the light is still amber. 
At the end of the sequence, the Broadband and Service  indicator lights will be solid green.
Having trouble? Here are a few common issues to check:
  Did you activate your services?
    You must complete activation for your  
Internet and Voice services to work correctly. 
See step 
3 inside. 
 What is your service activation date?
    Do not attempt to install your services until  
2pm on the date provided to you by AT&T. 
You can find this date on your packing slip.
8pm
8pm
Get started                  Total approximate installation time: 30 minutes
(PnP 3800 C sI I nst GUI dE) 
02/15
Before you begin:
1.   Check your service activation date.
Do not attempt to install your services until 
2pm on your service activation date. You 
can find this date on your packing slip. 2. Do you have a security system, health 
alarm, or water meter monitor?
You will need special installation assistance. See 
Specific issues on the back of this guide for 
more information.
1.  
Check your connections.
Verify that cables and cords on all devices are connected as specified in step 
1.  Cables usually make 
an audible “click” when secure. If connections are secure and you are still unable to connect to the 
Internet, try another phone jack. Make sure the phone jack has a dial tone. 
2.   Power down, power up.
Unplug the power cord from the back of the Wi-Fi Gateway. Leave the Wi-Fi Gateway unplugged for 
15 seconds and plug it back in.
Still having problems? Many issues can be resolved with three simple steps:
AT&T  U - v e r s e
®
 Voice and  
High Speed Internet
self-
installation 
guide 
Before installation: 
Do not attempt to install your 
service until 2pm your service 
activation date. You can find 
this date on your packing slip.
at t 141610 8 8 6 -3ATT100070695
Need more help?
Visit att.com/uversesupport
Call us at 800.288.2020  and ask for “U-verse technical support.”
©2015 at &t Intellectual Property. http://www.att.com/gen/privacy-policy?pid=2587  All rights reser ved. AT&T, the AT&T 
logo and all other AT&T marks contained herein are trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. 
Additional U-verse information
Check out the User Guide online:
Visit att.com/userguides to find an electronic version of 
this guide (ATT141610886-3 PnP 3800 CSI INST GUIDE) 
and other support information. Manage your account: 
Go to att.com/myatt to manage your U-verse account. 
You can also visit att.com/manage to download the app. ¿Habla español? 
 
Por favor visite  att.com/uverseguias para ver la   
informacion en español. También pueden ver la siguiente 
guía: ATT141610886-3 (PnP 3800 CSI INST GUIDE) para 
más detalles.
3.  
Wait for blinking indicator lights.
Wait for blinking indicator lights to turn solid green (may take up to two minutes), then attempt to 
access the Internet.
In the box: Also needed:
Your 4-digit passcode.  
You received a separate 
letter confirming the 4-digit  passcode you designated when placing your order.Packing slip with  activation date
at &t U-v erse
911 Acknowledgment form  
Terms of Service  
Voice User Guide
HSIA Quick Guide 911 stickers
911 
acknowledgment
te rms of service
Quick Guid e
HSIA 
Quick Guide
Power Cord 2 parts
Reminder:
·   Your gateway does not contain   
a battery backup
  ·    Battery backup is available for purchase 
from third party manufacturers and 
retailers to keep you connected in the 
event of a power failure. Visit   
att.com/batterybackup   
for more information
Yellow Ethernet cable
Terms of Service
   Quick Guide
AT&T \f-verse   
FP O  
						

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4
1
L
O CAL  ETH ER N ET
P O W ER
RES ET P
H O NE  LIN E
B
RO AD BAN D
LIN ES 1 & 2 A
U X  LIN E
P
H O NES
Customers who have NOT completed  
the U-verse on-line registration
·    
Open your Internet browser   
(e.g. Internet Explorer, Safari, etc.)
·    
The online registration process   
will start automatically. If it doesn’t, 
enter  att.net/uverse  into your 
address bar
·      Enter your Account Number   
(if requested) and passcode
1.   Your Account Number is available on your order 
confirmation email or letter
2.   Your Passcode is the four-digit number that  
you selected when you placed your order
·     Follow the online Instructions to complete your 
registration and activate your Internet and   
Voice services
·    
Upon successful registration, you will see the following:
Congratulations. Your AT&T U-verse services   are now activated and ready to use!
Set up    Approximate time: 10 minutes
1
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during this time, do not unplug the power adapter. t his can damage the 
Wi-Fi Gateway and interrupt your t V service.
2Power Up   Approximate time: 5 minutes
Before you begin:
·    Power down all U-verse TV receivers by unplugging them from the electrical outlets 
·    
Leave any cables that are already connected to the Wi-Fi Gateway as they are
4
Go Wi-Fi (optional)
Write down your Wi-Fi Network Name (SSID) and Wi-Fi Password (Wireless Network Key) 
to configure a Wi-Fi device. This information is on the side of your Wi-Fi gateway. The 
Network Name consists of “2WIRE” plus the last three digits of the Wi-Fi gateway’s serial 
number. Be sure to record this information in the form to the right.
  Now configure your Wi-Fi network: 
·   Go to your computer’s Wireless Network  
Settings and refresh the network list
·    Select your Wi-Fi Network Name (SSID) from  
the Wi-Fi list. You may need to scroll through  
the list to find your Wi-Fi Network Name
·    Enter the 10-digit Wi-Fi Password (WPA)  
in the password field to connect to  
your network
Approximate time: 10 minutes
SSID: 2WIREXXX
Wireless Network Key: XXXXXXXXXX
For help: att.com/support
Wi-Fi Network Name (SSID)
10 -digit Wi-Fi Password
W2IRE
3Registration & Activation (required)
Approximate time: 5 minutes 
Local Ethernet Power
USB-PC Wireless
HomePNA Phone 1
Phone 2
Broadband Service
Customers who have already completed   the U-verse on-line registration.
·     Activation of your High Speed Internet and   
Voice services will be completed automatically
·    
The service activation may take a few minutes   
to complete
·    
Be sure to open a browser, go to a site and check   
that you can access it. Next, test that you 
can make and receive calls from the phone 
connected to the gateway to ensure it is working 
Local Ethernet Power
USB-PC Wireless
HomePNA Phone 1
Phone 2
Broadband Service
Lights may vary with setup.
Unplug old power cord from Wi-Fi Gateway and electrical outlet and replace with new power cord.A.
Connect the new yellow Ethernet cable from an open/available Wi-Fi Gateway Local Ethernet port to the 
computer Ethernet port.B.
Connect phone cord from the Wi-Fi Gateway Lines 1 & 2 port to your phone. If you are using a cordless 
phone, make sure the base station is plugged into an electrical outlet . C.
Wi-Fi Gateway—back panel Phone or cordless 
base station
Electrical outlet
PC Ethernet port
Below is a completed setup.  Your connections may vary.
New Power 
CordA
Ye l low  
Ethernet CableB
Phone CordC
Please note that your U-verse t V will not operate during this process. t his includes recording tV shows.
  Your Wi-Fi Gateway is now powering up. Wait up to 5 minutes for the  
Broadband and Service indicator lights to turn solid green.
If the Broadband and Service lights do not turn solid green or continue to  
blink after 5 minutes, see Having trouble?  on the back of this guide.A.
Power up all of your TV receivers by plugging them back into the electrical 
outlets. This process may take several minutes. B.