AT&T 142960895 4 NVG599 To NVG599 With Voice Swap Guide

							UVEP100041283_NVG599_to_NVG599_wVoice_Swap_Guide_BC_RELEASE UVEP100041283_NVG599_to_NVG599_wVoice_Swap_Guide_FC_RELEASE
AT T 1429 6 0 895 - 4
(NVG599 to NVG599 with Voice Swap Guide) 
08/16
These instructions will guide you through the process of replacing your Wi-Fi Gateway.
Wi-Fi Gateway 
(Front View)
ATT100070695
© 2016 AT&T Intellectual Proper ty. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Property. 
All other marks are the proper ty of their respective owners.
Power Cord (2 parts)
Wi-Fi Gateway Power light is amber:  Don’t worry. This is a normal part of the power-up sequence.
No dial tone: Make sure your phone cable is plugged into the Phone Line port on the Wi-Fi Gateway.
No TV or Internet service:  
Power
Battery
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2
Service
Phone 1
Phone 2
USB
Additional information
Test your Internet connection speed   
Our speed test takes less than a minute to perform two key 
measurements (Download and Upload) to help you determine 
if you should take steps to improve the performance of your 
online experience.  
Visit  att.com/speedtest .
Manage your account:
Available 24/7, download the myAT&T app at   
att.com/myattapp  from your mobile device.
IPv6
AT&T supports IPv6 across our network, equipment and 
devices. Visit att.com/ipv6  for more information. Accessibility Support:
•   Alternate formats now available in Large Print or Braille.  
Call 800.288.2020 and request your guide number 
(
AT T 1429 6 0 8 9 5 - 4).
•   Telephone equipment for visual and/or hearing impaired:   
- Phone: 877.902.6350  
- T T Y: 800.772.2889
•   Repair Center:   
- Phone: 800.246.8464  
- TTY: 800.397.3172
•   Accessible Tagged PDF: Visit att.com/userguides .
•   Compatible with any TTY/TDD devices with standard phone line.
¿Hablas español?   
Para ver a esta guia en español, visita att.com/guias  y haz 
clic en la pestaña Internet. Desplázate hacia abajo a donde 
dice “Guías de Reemplazo” y elije [ATT142960895-4 ).
Go to att.com/fibersupport to find answers to frequently asked questions. 
Get the most from AT&T FiberSM and find out what it can do for you. 
•  Internet Speed: How do I improve my speed? 
•  U-verse TV:  How does AT&T Fiber make your U-verse TV experience better?
•  Phone:  Will AT&T Fiber change my current Digital Phone service?
•  More Support: Having trouble with your AT&T Fiber connection?  Check your connections: 
Cables usually make an 
audible click when secure.
TV Receivers not responding: 
Confirm Service light is solid green 
on the Wi-Fi Gateway. If so, hold the 
TV receiver’s Power button down for 
10 seconds and release, then wait 
five minutes.
POWER
Power button
ResetPhone
Lines Cable
Line
1 & 2
U\fB
Ethernet
1 2 \b 4
D\fL
Broadband
ONT
Reset 
button
Check Power: Power light 
on the Wi-Fi Gateway should 
be green; if not, try another 
electrical outlet.
Check Service light on front 
of the Wi-Fi Gateway: If after 
5 minutes, the light is red or off, 
power down the Wi-Fi Gateway 
by holding down red Reset 
button for 15 seconds.
PowerBatteryEthernetWi-FiHomePNABroadband 1Broadband 2ServicePhone 1Phone 2USB
Green
Light
Service
Light
If your existing Wi-Fi settings did not transfer,   
you will need to set up a new Wi-Fi Network 
Name and Password.
·   Use settings from new Wi-Fi Gateway  
yellow sticker
·   Open your device’s Wi-Fi connection settings,  
select your Wi-Fi Network Name and enter  
Wi-Fi Password to connect
·    Record and keep your Wi-Fi settings for future 
reference when connecting all your Wi-Fi devices
F or help, a tt.com/suppor t
Wi-Fi Password: XXXXXXXXXXXX
Wi-Fi Network Name: \fTTXXXXXXX 
Front View
Back View
Reminder:
·
   Your Wi-Fi Gateway does not contain a battery backup.
  ·    Battery backup is available for purchase from third-party manufacturers   
and retailers to keep you connected in the event of a power failure. Visit   
att.com/batterybackup for more information.
In the box:
AT&T  I n t e r n e t 
Wi-Fi
®
 Gateway Replacement
Get started    Approximate installation time: 20 minutes
self-
installation 
guide 
Need more help?
Need more help?
Visit att.com/support
Call us at 800.288.2020  and ask for “technical support.”
FP O                                     
						

							UVEP100041283_NVG599_to_NVG599_wVoice_Swap_Guide_IFC_RELEASE UVEP100041283_NVG599_to_NVG599_wVoice_Swap_Guide_IBC_RELEASE
Below is a completed setup. Your connections may vary. When complete, the Service light will begin flashing, then turn to solid green.
If the Service light does not turn solid green or continues to blink after 5 minutes, 
 
see  Need more help?  on the back of this guide.
NOTE:  Your TV may take a few minutes to display. Check your TV for service, if your 
TV does not respond refer to Need more help? on the back of this guide. 
C.
·    Carefully read and remove yellow 
Power sticker covering the Power 
port of new Wi-Fi Gateway
·    Connect new power cord to  
Power port of new Wi-Fi Gateway 
and into electrical outlet
 
B.
·    Transfer one connection at a time 
from the existing Wi-Fi Gateway to 
new Wi-Fi Gateway
A.
·   Unplug power cord from existing 
Wi-Fi Gateway
·   Set power cord aside
·    Stand new Wi-Fi Gateway side-by-
side with existing Wi-Fi Gateway
Lights may vary with setup.
Power
Battery
Ethernet
Wi-Fi
HomePNA
Broadband 1
Broadband 2
Service
Phone 1
Phone 2
USB
Your Wi-Fi Gateway is now powering up. During this time (up to 5 minutes),  
do not unplug the power cord or the green data cable, as this can permanently  
damage the Wi-Fi Gateway and significantly delay your service activation.
Please note that your U-verse TV, Internet, and voice services will not operate during this process. 
This includes recording TV shows.
Return your equipment at no cost 
to you within 21 days to avoid 
$150 charge. Take original gateway and power 
cord to nearest The UPS Store. 
Bring your AT&T Account number 
located on your packing slip.
Please do not return other devices. UPS will scan your equipment, 
provide a receipt, pack, and ship 
equipment to AT&T at no cost  
to you.A.
B.C.
·  Open a browser and go to ufix.att.com/restore
·   Log in to your U-verse account. If you forgot your User ID (primary AT&T email address) and Password,  
help can be found on the account log-in screen.
· Follow the onscreen instructions to transfer the existing Wi-Fi settings.
·   Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit.
·   Place new yellow sticker over your new Wi-Fi Gateway’s yellow sticker.
B.
A.
 
Select only one option to begin the Wi-Fi setup.
Option 1: Connect using PC
·    Connect laptop or PC with an Ethernet cable 
to your Wi-Fi Gateway
· Continue to 
B
Option 2: Connect using smartphone/tablet
·   Establish a temporary connection using new Wi-Fi 
settings located on yellow sticker on new Wi-Fi Gateway
·   Open your device’s Wi-Fi connection settings and 
select your Wi-Fi Network Name and enter your Wi-Fi 
Password to connect to your network
· Continue to 
B
Reset
Phone Lines Cable
Line
1 & 2
U\fB
Ethernet
1 2 \b 4
D\fL
Broadband
ONT
Power
Reset
Phone Lines Cable
Line
1 & 2
U\fB
Ethernet
1 2 \b 4
D\fL
Broadband
ONT
Power
Wall Jack
Electrical  Outlet
Green
 
Data Cable
B
Gray  
Phone Cable
New Power Cord
C
Wireless  
Access Point  
(Optional)
and/or
DVR  
(Not Shown)
(U-verse T V 
Customers Only)
Existing Wi-Fi Gateway New Wi-Fi GatewayYe l low
 
Ethernet Cable
B
Ye l low  
Ethernet CableB
B
Set up
Approximate time: 10 minutes1.
Power up  
Approximate time: 1-5 minutes2.
3.
Go Wi- Fi
  Approximate time: 1–5 minutes
Note: Please wait up to 10 minutes for the Wi-Fi Gateway to complete the power up process 
before attempting to restore your settings.
   
 NOTE : Any custom settings made for security cameras, game consoles, etc., 
on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway.
 
  
 NOTE : If Wi-Fi settings did not transfer or to use new Wi-Fi Network Name and Password,  
refer to the  Need more help? section on the back of this guide.
Easy Return
(Refer to return instructions in your kit)4.