AT&T 150150901 5 UV Pace 5268 With Voice Swap Guide
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UVEP100044959_ATT150144959-5_BC_Release UVEP100044959_ATT150144959-5_FC_RELEASE ATT150150901-5 Fixed Wireless Internet with Voice Swap Guide 09/16 These instructions will guide you through the process of replacing your Wi-Fi Gateway. In the box: Wi-Fi Gateway (Front View) ATT100070695 Power Cord (2 parts) Additional information Test your Internet connection speed: Our speed test takes less than a minute to perform two key measurements (Download and Upload) to help you determine if you should take steps to improve the performance of your online experience. Visit att.com/speedtest . Manage your account: Available 24/7, download the myAT&T app at att.com/myattapp from your mobile device. Repair Center: Phone: 800.246.8464 IPv6 AT&T supports IPv6 across our network, equipment, and devices. Visit att.com/ipv6 for more information. Accessibility support: • Alternate formats now available in large print or braille. Call 800.288.2020 and request your guide number ( AT T150150901-5). • Telephone equipment for visual and/or hearing impaired: - Phone: 877.902.6350 - T T Y: 800.772.2889 • Repair Center: - Phone: 800.246.8464 - TTY: 800.397.3172 • Accessible Tagged PDF: Visit att.com/userguides to find this guide: UV Pace 5268 with Voice Swap Guide. • Device Compatibility Feature: Compatible with any TTY/TDD devices with standard phone line. Wi-Fi Gateway Power light is amber: Don’t worry. This is a normal part of the power-up sequence. No dial tone: Make sure your phone cable is plugged into the Phone Line port on the Wi-Fi Gateway. Additional assistance: Call 800.288.2020 and ask for “technical support.” No Internet or Voice: Check your connections: Cables usually make an audible click when secure. If your existing Wi-Fi settings did not transfer, you will need to set up a new Wi-Fi Network Name and Password. To do so, follow these steps: · Use settings from new Wi-Fi Gateway yellow sticker · Open your device’s Wi-Fi connection settings, select your Wi-Fi Network Name, and enter Wi-Fi Password to connect · Record and keep your Wi-Fi settings for future reference when connecting all your Wi-Fi devices For help, a tt.com/suppor t Wi-Fi Password: XXXXXXXXXXXX Wi-Fi Network Name: \fTTXXXXXXX Reminder: • Your Wi-Fi Gateway does not contain a battery backup. • Battery backup is available for purchase from third-party manufacturers and retailers to keep you connected in the event of a power failure. Visit att.com/batterybackup for more information. AT&T Internet and Phone Wi-Fi Gateway Replacement Get started Approximate installation time: 40 minutes self- installation guide © 2016 AT&T Intellectual Proper ty. All rights reserved. AT&T and Globe logo are registered trademarks of AT&T Intellectual Property. All other marks are the proper ty of their respective owners. Power Battery Phone Lines 1&2 ONT Broadband DSL Broadband WPS USB Reset Cable Line Power ETHERNET 4 3 2 1 Ethernet Wi-Fi HomePNA Phone 1 Phone 2 USB Broadband 1 Broadban 2 Service Power Battery Phone Lines 1&2 ONT Broadband DSL Broadband WPS USB Reset Cable Line Power ETHERNET 4 3 2 1 Ethernet Wi-Fi HomePNA Phone 1 Phone 2 USB Broadband 1 Broadban 2 ServiceCheck Power: Power light on the Wi-Fi Gateway should be green; if not, try another electrical outlet. Check Service light on front of the Wi-Fi Gateway: If after 5 minutes the light is red or off, power down the Wi-Fi Gateway by holding down red Reset button for 15 seconds. Front View Back View Green Light Service Light Power Battery Phone Lines 1&2 ONT Broadband DSL Broadband WPS USB Reset Cable Line Power ETHERNET 4 3 2 1 Ethernet Wi-Fi HomePNA Phone 1 Phone 2 USB Broadband 1 Broadban 2 Service Reset button Having trouble? Visit att.com/support Call us at 800.288.2020 and ask for “technical support.” Need more help? TV receivers not responding: Confirm Service light is solid green on the Wi-Fi Gateway. If so, hold the TV receiver’s Power button down for 10 seconds and release, then wait five minutes. POWER Power button ¿Hablas español? Por favor visita att.com/uverseguias para ver la informacion en español . También puedes ver la siguiente guía: ATT150150901-5/UV Pace 5268 with Voice Swap Guide para más detalles. FP O
UVEP100044959_ATT150144959-5_IFC_RELEASE UVEP100044959_ATT150144959-5_IBC_RELEASE New Wi-Fi Gateway indicator lights on front panel. Lights may vary with setup. When complete, the Service light will turn solid green for at least a minute. If the Service light does not turn solid green or continues to blink after 15 minutes, see Having Trouble? on the back of this guide. Your Wi-Fi Gateway is now powering up. During this time (up to 15 minutes), do not unplug the power cord or the green data cable, as this can permanently damage the Wi-Fi Gateway and significantly delay your service activation. Easy Return (Refer to return instructions in your kit) Return your equipment at no cost to you within 21 days to avoid $150 charge. Take original Wi-Fi Gateway and power cord to nearest The UPS Store. Bring your AT&T account number located on your packing slip. Please do not return other devices (e.g., backup battery, etc.).UPS will scan your equipment, provide a receipt, pack, and ship equipment to AT&T at no cost to you.A. B.C. New Wi-Fi setup: NOTE : Any custom settings made for security cameras, game consoles, etc., on your original Wi-Fi Gateway will also need to be made on your new Wi-Fi Gateway. NOTE : If you receive a “We were unable to restore your Wi-Fi Settings” message, the transfer may still be in progress. Wait another 5–10 minutes to check your Wi-Fi connection to the network in case your settings were restored. Note: Please wait up to 10 minutes for the Wi-Fi Gateway to complete the power up process before attempting to restore your settings. · Open a browser and go to ufix.att.com/restore · Log in to your account. If you forgot your User ID (primary AT&T email address) and Password, help can be found on the account log-in screen. · Follow the onscreen instructions to transfer the existing Wi-Fi settings. · Record existing Network Name and Wi-Fi Password on separate yellow sticker from kit. · Place new yellow sticker over your new Wi-Fi Gateway’s yellow sticker. B. A. Select only one option to begin the Wi-Fi setup. Option 1: Connect using PC · Connect laptop or PC with an Ethernet cable to your Wi-Fi Gateway · Continue to B Option 2: Connect using smartphone/tablet · Establish a temporary connection using new Wi-Fi settings located on yellow sticker on new Wi-Fi Gateway · Open your device’s Wi-Fi connection settings and select your Wi-Fi Network Name and enter your Wi-Fi Password to connect to your network · Continue to B Phone Lines 1&2 ONT Broadband DSL Broadband USB Reset Cable Line Power ETHERNET 4 3 2 1 ResetPhone Lines Cable Line 1 & 2 U\fB Ethernet 1 2 \b 4 D\fL Broadband ONT Power A.· Unplug power cord from existing Wi-Fi Gateway · Set power cord aside · Stand new Wi-Fi Gateway side-by-side with existing Wi-Fi GatewayC.· Remove yellow sticker covering the Power port of new Wi-Fi Gateway · Connect new power cord to Power port of new Wi-Fi Gateway and into electrical outlet B.· Transfer one connection at a time from the existing Wi-Fi Gateway to new Wi-Fi Gateway Please note that your U-verse TV, Internet, and Phone services will not operate during this process. This includes recording TV shows. Below is a completed setup. Your existing Wi-Fi Gateway and connections may vary. Electrical Outlet Gray Phone Cable B New Black Power CordC Ye l low Ethernet CableB Existing Wi-Fi Gateway New Wi-Fi Gateway Set up Approximate time: 15 minutes1. Power up Approximate time: 10-15 minutes2. 3. Go Wi- Fi Approximate time: 10 minutes 4. Power Battery Phone Lines 1&2 ONT Broadband DSL Broadband WPS USB Reset Cable Line Power ETHERNET 4 3 2 1 Ethernet Wi-Fi HomePNA Phone 1 Phone 2 USB Broadband 1 Broadban 2 Service NOTE: Your TV may take a few minutes to display. Check your TV for service. If your TV does not respond, refer to Having Trouble? on the back of this guide. Ye l low Ethernet CableB Green Data CableB Wireless Access Point (Optional) and/or DVR (Not Shown) (U-verse T V Customers Only)